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5.0 - 7.0 years
7 - 9 Lacs
gurugram
Work from Office
Soft Service Executive Property and Asset Management What this job involves You will ensure we provide good housekeeping services; by coordinating with the site vendors for services like landscaping, pest control, housekeeping, facade cleaning, housekeeping machines, cleaning material, cradle machine etc. You will also be assisting Team Manager /Property Manager with any assigned projects and providing backup as and when required. Following would be your site deliverables: Taking daily property rounds, co-ordinating with the team to close any matters related to cleaning. Maintaining daily/monthly reports, i.e. DMR and MMR and sharing same with Property Manager and client. Schedule weekly vendor meetings to discuss on daily issues if any. Maintaining / preparing monthly attendance summary record for salary. Making sure that all customer queries are well-investigated and resolved. Escalating queries to appropriate supervisors if need be. Developing and mentoring new and subordinate vendor staff Assisting in improving and monitoring procedures to ensure the cost-effective and efficient services. Assisting in preparing and developing the documentation of standard policies and procedures Plans, schedules, inspect and assigns work to subordinate supervisors and/or teams. Manage landscaping and gardening. Regularly brief all staff regarding their duties, designated areas of work and special instructions if any. Prepare and implement various checklists, at the frequency instructed in the suggested formats. Ensure the housekeeping staff is well groomed. Monitor that the staff is cleaning as per standards, ensuring that the surfaces are maintained to enhance their longevity. Ensure that janitor closets and storage areas are always maintained in a neat and orderly manner. Take feedback - customer needs assessment and evaluation of customer satisfaction levels. Site dynamics: Work Schedule: Site team: e.g.: Property Manager +2 Other details if any. Reporting: You will be reporting to Property Manager. Sound like you? Here is what were looking for: Being Analytical and Meticulous You must pay attention to detail and have excellent problem-solving skills. You will be building, maintaining, supporting and validating the performance of subordinate staff workings. You will also be applying knowledge of administration; for program, resources, and staff and demonstrate the ability to manage others and to communicate information effectively with the internal & external customers along with leadership skills. Qualifications You need to have a Degree / Diploma in housekeeping/hospitality, with minimum 5-7 years of work experience. Good communication skills (English - oral/written) would be must. Other qualifications that will earn you brownie points will include Knowledge in functional area of soft services Adequate software exposure like MS office etc.
Posted 5 days ago
4.0 - 6.0 years
6 - 8 Lacs
gurugram
Work from Office
Position Senior Executive, Soft Services, Gurgaon Business Property and Asset Management, Gurgaon What this job involves You will ensure we provide good housekeeping services; by coordinating with the site vendors for services like landscaping, pest control, housekeeping, facade cleaning, housekeeping machines, cleaning material, cradle machine etc. You will also be assisting Team Manager /Property Manager with any assigned projects and providing backup as and when required. Following would be your site deliverables: Taking daily property rounds, co-ordinating with the team to close any matters related to cleaning. Maintaining daily/monthly reports, i.e. DMR and MMR and sharing same with Property Manager and client. Schedule weekly vendor meetings to discuss on daily issues if any. Maintaining / preparing monthly attendance summary record for salary. Making sure that all customer queries are well-investigated and resolved. Escalating queries to appropriate supervisors if need be. Developing and mentoring new and subordinate vendor staff Assisting in improving and monitoring procedures to ensure the cost-effective and efficient services. Assisting in preparing and developing the documentation of standard policies and procedures Plans, schedules, inspect and assigns work to subordinate supervisors and/or teams. Manage landscaping and gardening. Regularly brief all staff regarding their duties, designated areas of work and special instructions if any. Prepare and implement various checklists, at the frequency instructed in the suggested formats. Ensure the housekeeping staff is well groomed. Monitor that the staff is cleaning as per standards, ensuring that the surfaces are maintained to enhance their longevity. Ensure that janitor closets and storage areas are always maintained in a neat and orderly manner. Take feedback - customer needs assessment and evaluation of customer satisfaction levels. Site details You will be working on Tata Primanti, which is a Residential Site , located at Sector 72, Gurgaon, Haryana Site dynamics Work Schedule6 Days and 1 Weekly Off, CL/PL/SL as per company policy. Site team Property Manager +18 Reporting You will be reporting to the Property Manager. Sound like youHere is what we re looking for Being Analytical and Meticulous You will be building, maintaining, supporting and validating performance of subordinate staff workings. You will be providing customer oriented and best in class cleaning/hygiene services. You must pay attention to detail and have excellent problem-solving skills. customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction). Qualifications You will have a Degree / Diploma or relevant educational background in hotel management / hospitality with min 4 years of work experience in Residential Sites . Effective communication skills and customer-oriented service outlook is non-negotiable.
Posted 5 days ago
4.0 - 6.0 years
6 - 8 Lacs
navi mumbai
Work from Office
Position Senior Executive, Soft Services, Gurgaon Business Property and Asset Management, Gurgaon What this job involves You will ensure we provide good housekeeping services; by coordinating with the site vendors for services like landscaping, pest control, housekeeping, facade cleaning, housekeeping machines, cleaning material, cradle machine etc. You will also be assisting Team Manager /Property Manager with any assigned projects and providing backup as and when required. Following would be your site deliverables: Taking daily property rounds, co-ordinating with the team to close any matters related to cleaning. Maintaining daily/monthly reports, i.e. DMR and MMR and sharing same with Property Manager and client. Schedule weekly vendor meetings to discuss on daily issues if any. Maintaining / preparing monthly attendance summary record for salary. Making sure that all customer queries are well-investigated and resolved. Escalating queries to appropriate supervisors if need be. Developing and mentoring new and subordinate vendor staff Assisting in improving and monitoring procedures to ensure the cost-effective and efficient services. Assisting in preparing and developing the documentation of standard policies and procedures Plans, schedules, inspect and assigns work to subordinate supervisors and/or teams. Manage landscaping and gardening. Regularly brief all staff regarding their duties, designated areas of work and special instructions if any. Prepare and implement various checklists, at the frequency instructed in the suggested formats. Ensure the housekeeping staff is well groomed. Monitor that the staff is cleaning as per standards, ensuring that the surfaces are maintained to enhance their longevity. Ensure that janitor closets and storage areas are always maintained in a neat and orderly manner. Take feedback - customer needs assessment and evaluation of customer satisfaction levels. Site details You will be working on Tata Primanti, which is a Residential Site , located at Sector 72, Gurgaon, Haryana Site dynamics Work Schedule6 Days and 1 Weekly Off, CL/PL/SL as per company policy. Site team Property Manager +18 Reporting You will be reporting to the Property Manager. Sound like youHere is what we re looking for Being Analytical and Meticulous You will be building, maintaining, supporting and validating performance of subordinate staff workings. You will be providing customer oriented and best in class cleaning/hygiene services. You must pay attention to detail and have excellent problem-solving skills. customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction). Qualifications You will have a Degree / Diploma or relevant educational background in hotel management / hospitality with min 4 years of work experience in Residential Sites . Effective communication skills and customer-oriented service outlook is non-negotiable.
Posted 5 days ago
3.0 - 5.0 years
0 Lacs
bengaluru, karnataka, india
On-site
Job Description Executive Soft Services Location: Bangalore, Chennai, Gurgaon, Noida, Mumbai Reporting To : Facility Manager CTC : 7 Lacs CTC Industry Experiance : Facilities Manager, CoWorking or Hotels Total minimum Experience 3 Years Qualification : Graduate / Hotel Management Role & Responsibilities Prioritizing the Facilities' needs. Working with both the facilities manager & the assistant facilities manager, you&aposll oversee the property&aposs day-to-day operations & ensure that all administrative functions, security issues, & facility services are covered. Likewise, you&aposll strive for continuous improvement in the process. You&aposll keep an eye out for the property&aposs supplies & ensure that it has adequate stocks & materials to keep the operations smooth like a well-oiled machine. Likewise, you&aposll manage supply & service contracts as approved by clients. You&aposll help mitigate risks by participating in emergency evacuation procedures and business continuity plans. You&aposll also be on top of health & safety issues that may arise and actively participate in reviewing them. Client satisfaction is second nature to the person in charge. You&aposll take on difficult issues in this role and seek opportunities to improve operations. You&aposll also be constantly in tune with the team to achieve key performance metrics and meet service-level agreements. Routine site round and critical area inspections Responsibility and attentiveness for the Tickets raised and closure tracked within SLA. Vendor Management (working at the site) Coordination with the LL team Coordination with the Site FM team for the daily activities Managing and preparing the material BOQ, if required Managing and shifting workforce deployments Inventory Management/Store management Ensuring checklists are updated and the upkeep of the facility Preparation of Daily, Weekly, and monthly reports Energy consumption and data management Managing weekly, Monthly FM & LL MOMs Maintaining records of admin reports Aligning the workforce and vendor as per the 52-week PPM calendar schedules SS team briefings, Daily basis observations and closures Work permit issuance and records Shift jobs and 6 days working Skillset Required Strong knowledge of property operations The candidate must also demonstrate good working knowledge of occupational safety and aptitude for client-centric operations. Solid background in team management. Skills: housekeeping,facility management (fm),cleaning products,cleaning machines,staff training,special cleaning,facade cleaning,duty planning,work planning,client relationships strengthening Show more Show less
Posted 3 weeks ago
3.0 - 5.0 years
0 Lacs
bengaluru, karnataka, india
On-site
Job Description Executive Soft Services Location: Bangalore, Chennai, Gurgaon, Noida, Mumbai Reporting To : Facility Manager CTC : 7 Lacs CTC Industry Experiance : Facilities Manager, CoWorking or Hotels Total minimum Experience 3 Years Qualification : Graduate / Hotel Management Role & Responsibilities Prioritizing the Facilities' needs. Working with both the facilities manager & the assistant facilities manager, you&aposll oversee the property&aposs day-to-day operations & ensure that all administrative functions, security issues, & facility services are covered. Likewise, you&aposll strive for continuous improvement in the process. You&aposll keep an eye out for the property&aposs supplies & ensure that it has adequate stocks & materials to keep the operations smooth like a well-oiled machine. Likewise, you&aposll manage supply & service contracts as approved by clients. You&aposll help mitigate risks by participating in emergency evacuation procedures and business continuity plans. You&aposll also be on top of health & safety issues that may arise and actively participate in reviewing them. Client satisfaction is second nature to the person in charge. You&aposll take on difficult issues in this role and seek opportunities to improve operations. You&aposll also be constantly in tune with the team to achieve key performance metrics and meet service-level agreements. Routine site round and critical area inspections Responsibility and attentiveness for the Tickets raised and closure tracked within SLA. Vendor Management (working at the site) Coordination with the LL team Coordination with the Site FM team for the daily activities Managing and preparing the material BOQ, if required Managing and shifting workforce deployments Inventory Management/Store management Ensuring checklists are updated and the upkeep of the facility Preparation of Daily, Weekly, and monthly reports Energy consumption and data management Managing weekly, Monthly FM & LL MOMs Maintaining records of admin reports Aligning the workforce and vendor as per the 52-week PPM calendar schedules SS team briefings, Daily basis observations and closures Work permit issuance and records Shift jobs and 6 days working Skillset Required Strong knowledge of property operations The candidate must also demonstrate good working knowledge of occupational safety and aptitude for client-centric operations. Solid background in team management. Skills: housekeeping,facility management (fm),cleaning products,cleaning machines,staff training,special cleaning,facade cleaning,duty planning,work planning,client relationships strengthening Show more Show less
Posted 3 weeks ago
5.0 - 9.0 years
0 Lacs
haryana
On-site
As the Soft Service Manager for the Property and Asset Management business in Gurugram, your primary responsibility will be overseeing housekeeping, pest control, facade cleaning, and horticulture activities. Utilizing your domain expertise, you will address and resolve client concerns related to Soft Services. Your daily tasks will involve managing cleaning services, focusing on common areas, including knowledge of janitorial operations, cleaning chemicals, consumables, equipment maintenance, waste management, and hygiene standards. Your duties will also include taking daily rounds of the premises, creating work plans, inspecting and assigning cleaning/maintenance tasks to subordinate teams, briefing and debriefing staff, establishing operational standards, maintaining budget records, managing inventory stock, and ordering supplies and equipment as needed. Additionally, you will prepare reports such as DMR, MMR, QBR, estimate costs, manage budgets, plan beautification projects, manage landscaping and gardening, oversee vendor personnel, ensure employee growth through training, handle employee relations issues and statutory compliances, review and improve SOPs, implement checklists, and maintain janitor closets and storage areas. You will be specifically working on Emaar Capital Tower - 2, a Commercial building in sector -26, Gurugram. Your work schedule will be 6 days a week, and you will report to the Centre Head. To qualify for this role, you should possess a Degree/Diploma in housekeeping/hospitality with a minimum of 5-7 years of relevant work experience. Strong communication skills in English (oral/written) are essential. Any additional qualifications such as knowledge in soft services and proficiency in software like MS Office will be advantageous. If you are analytical, meticulous, and meet the qualifications outlined above, we encourage you to apply for this exciting opportunity today.,
Posted 1 month ago
4.0 - 6.0 years
6 - 8 Lacs
Gurugram
Work from Office
Position Senior Executive, Soft Services, Gurgaon Business Property and Asset Management, Gurgaon What this job involves You will ensure we provide good housekeeping services; by coordinating with the site vendors for services like landscaping, pest control, housekeeping, facade cleaning, housekeeping machines, cleaning material, cradle machine etc. You will also be assisting Team Manager /Property Manager with any assigned projects and providing backup as and when required. Following would be your site deliverables: Taking daily property rounds, co-ordinating with the team to close any matters related to cleaning. Maintaining daily/monthly reports, i.e. DMR and MMR and sharing same with Property Manager and client. Schedule weekly vendor meetings to discuss on daily issues if any. Maintaining / preparing monthly attendance summary record for salary. Making sure that all customer queries are well-investigated and resolved. Escalating queries to appropriate supervisors if need be. Developing and mentoring new and subordinate vendor staff Assisting in improving and monitoring procedures to ensure the cost-effective and efficient services. Assisting in preparing and developing the documentation of standard policies and procedures Plans, schedules, inspect and assigns work to subordinate supervisors and/or teams. Manage landscaping and gardening. Regularly brief all staff regarding their duties, designated areas of work and special instructions if any. Prepare and implement various checklists, at the frequency instructed in the suggested formats. Ensure the housekeeping staff is well groomed. Monitor that the staff is cleaning as per standards, ensuring that the surfaces are maintained to enhance their longevity. Ensure that janitor closets and storage areas are always maintained in a neat and orderly manner. Take feedback - customer needs assessment and evaluation of customer satisfaction levels. Site details You will be working on Tata Primanti, which is a Residential Site , located at Sector 72, Gurgaon, Haryana Site dynamics Work Schedule6 Days and 1 Weekly Off, CL/PL/SL as per company policy. Site team Property Manager +18 Reporting You will be reporting to the Property Manager. Sound like youHere is what we re looking for Being Analytical and Meticulous You will be building, maintaining, supporting and validating performance of subordinate staff workings. You will be providing customer oriented and best in class cleaning/hygiene services. You must pay attention to detail and have excellent problem-solving skills. customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction). Qualifications You will have a Degree / Diploma or relevant educational background in hotel management / hospitality with min 4 years of work experience in Residential Sites . Effective communication skills and customer-oriented service outlook is non-negotiable.
Posted 3 months ago
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