About this role: Wells Fargo is seeking a Systems Operations Associate. In this role, you will: Provide technical systems support for issues and initiatives related to applications, systems, databases, or other technical products and services within Systems Operations business area Review basic or tactical technical issues Evaluate queries to extract Systems Operations data Create standard databases Identify gaps in current technology process Recommend appropriate information technology changes Receive direction from supervisors and exercise judgment within defined parameters while developing understanding of compliance and risk management requirements for supported system area Evaluate or review queries, update or write documentation and procedures, and provide related technical training Provide technical information of the supported system area to managers, functional colleagues, and stakeholders, including internal customers Required Qualifications: 6+ months of Technology Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Technical: Ensuring all the applications and systems are up and running fine for customers. Handling all production support escalations and EACO calls during India day hours and resolving the issue with minimum TTR. Guiding your own and partner teams during EACO call. Doing trend analysis and taking proactive measures for frequently occurring issues. Performing planned and unplanned BCP/DR activities for the application and coordinating during the event. Setting up monitoring for application, server, batch job etc. using different monitoring tools like AppDynamics, Splunk, Sitescope, APM. Troubleshooting Application and Autosys Batch job issues. Game Plan review and Coordination of CR Implementation/Execution. Build efficient and high performing team who are able to work independently on all the support activities, and plan/manage the support coverage provided. Process streamlining for Incident management, Change management, Problem management. Motivate team members and promote a strong sense of support, ownership and urgency Facilitate communications within the team and facilitate knowledge sharing amongst the team and other personnel. Drive automation to reduce the manual efforts performed by the team. Non-Technical: - Excellent verbal and written communication skills and ability to communicate with US partners directly. - Ability to build relationships, trust and credibility from the outset, with a strong focus on effective customer service. - Initiate, facilitate and coordinate bridge line activities as needed during critical production support (P1) events - Good problem solving and analytical skills - Participating in applications/systems upgrade testing and updating the relevant documentation - The flexibility to work in ad-hoc shifts when required. - The ability to understand team dynamics and use interpersonal skills and personal judgment to achieve goals - Proven knowledge of diagnostic and support tools used in the application support environmentGood understanding of PL/Sql to troubleshoot and correct data issues. -Experience of working in Production support environment. -Collaborate with partner teams in analyzing and recommending solutions pertaining to production support operations. -Experience and Knowledge of programming or scripting languages is an advantage. -Ability to multitask following priorities and adhering to SLAs -Flexibility required for Production Support Operations. -Enabling monitoring for all the application/batch jobs and servers in Production environment and take necessary action to fix the issue. -Monitoring all the alerts for application and Autosys jobs and take necessary action to fix the issue. Job Expectation: 6+months in Application support/Production Support. Good Knowledge in Unix/Linux OS, and shell scripting, DevOps, AUTOSYS job setup and monitoring. Experience of IHS, Apache Hatted, WebSphere Application Server, F5 concept, NAS/SAN storage Worked on Venafi Certificate Management System. Good business communication skills in English Good understanding of different monitoring tools like AppDynamics, Splunk, Sitescope, APM Gaining System/Application Knowledge in short time & become SME for set of applications in support area Problem solving & critical thinking Desired Qualifications -ITIL Certified (Basic V3 foundation)
