1.0 - 5.0 years

0 Lacs

karnataka

On-site

The role of an Analyst involves evaluating pre-recorded audio calls and transcripts for Google Ads to ensure quality and compliance parameters are met. You will be responsible for identifying and evaluating potential frauds or any misuse of customers" sensitive information by the advertisers. Your primary duties will include obtaining consumer/provider information from telephone calls and messages, determining eligibility based on requirements, and identifying scams/phishing incidents and sensitive customer information from pre-recorded calls. Meeting required targets and quality metrics is essential, as well as collaborating effectively with other teams. To excel in this role, you must possess comprehensive analytical skills and a good understanding of websites to navigate and obtain necessary information. Excellent communication skills, both written and oral, decision-making abilities, strong logical/analytical skills, and the capability to multitask are crucial. Effective time management, proactive organization, and a successful track record in a team environment are also key requirements. Basic knowledge of Excel sheets is necessary for this position. Preferred attributes for this role include basic knowledge of US culture and at least 1 year of relevant experience in customer service. If you are proactive, detail-oriented, and possess the required skills and qualifications, we encourage you to apply for this challenging and rewarding position.,

Posted 2 weeks ago

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