Customer Experience Specialist, South Asia Cochlear Ltd

6.0 - 10.0 years

0 Lacs

maharashtra

On-site

As a Customer Experience Specialist at Cochlear, you will play a crucial role in enhancing the overall service experience for patients and healthcare professionals across South Asia. Your responsibilities will include: - Customer-Centric Operations: Develop and implement strategies that prioritize the needs of our patients and professionals, ensuring that every touchpoint reflects our dedication to quality care and support. - Process Improvement: Analyze existing operational workflows to identify areas for enhancement. Leverage data-driven insights to streamline processes, reduce costs, and improve service delivery efficiency. - Cross-Functional Collaboration: Work closely with internal team...

Posted 2 weeks ago

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Dispatch Supervisor (Manufacturing Unit) Smart tech

1.0 - 5.0 years

0 Lacs

gujarat

On-site

Role Overview: You will be responsible for maximizing miles per week fleet utilization through driver convincing and operations/planning. It will be your duty to ensure that all delivery/customer requirements are met as scheduled and booked. You will need to communicate any and all pertinent details of delivery or pick up well to the driver. Updating the system frequently and accurately with any in/out times, notes, or information pertaining to each assigned customer order will also be a part of your responsibilities. Additionally, ongoing personal and professional development is expected from you. Key Responsibilities: - Ensure all driver return to work dates are known and compliant with co...

Posted 2 weeks ago

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Customer Experience Specialist, South Asia Cochlear Ltd

6.0 - 10.0 years

0 Lacs

maharashtra

On-site

As the Customer Experience Specialist at Cochlear, you will play a crucial role in elevating the service experience for our patients and healthcare professionals in South Asia. Your primary focus will be on implementing customer-centric operations, enhancing processes, fostering cross-functional collaboration, driving service excellence, and maintaining a continuous improvement mindset. By working closely with internal teams and external partners, you will contribute to shaping a service-oriented operational framework that exceeds the expectations of our stakeholders. Accountability 1: You will optimize the end-to-end operations of the warehouse by conducting assessments, developing process ...

Posted 3 months ago

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