B2C Sales Strategic Mid-Tail Clients Acquisition Shadowfax Technologies

4.0 - 6.0 years

10 - 16 Lacs

gurugram, bengaluru, mumbai (all areas)

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Job Title: Assistant Manager / Manager B2C Sales (Strategic & Mid-Tail Clients) Location: Delhi NCR / Bangalore (One role each, or both based in Delhi) Company: Shadowfax Technologies Pvt. Ltd. About the Role We are seeking experienced Sales professionals to drive B2C client acquisition for our Strategic and Mid-Tail client segments (100200+ daily order volume). This role demands high ownership, strong solution-selling capabilities, and the ability to build and scale relationships with clients across logistics, e-commerce, D2C, retail, and distribution sectors. Key Responsibilities Manage end-to-end sales acquisition for high-potential B2C clients (Strategic and Mid-Tail). Pitch logistics solutions across First-Mile, Last-Mile, Reverse Logistics, and related services. Build and maintain a strong sales pipeline through cold calling, referrals, and professional networking. Engage in senior-level (CXO and Operations Head) client discussions to present tailored solutions. Collaborate with Operations, Technology, and Finance teams to close deals and ensure smooth client onboarding. Drive account activation, ramp-up, and seamless transition to Key Account Management. Conduct market mapping, benchmarking, and analysis of pricing, volumes, and margins. Monitor client performance, identify bottlenecks, and coordinate resolutions to accelerate growth. Work closely with Business Heads and cross-functional teams to achieve revenue and growth targets. Key Skills and Competencies Proven experience in B2C logistics sales or supply chain acquisition. Strong knowledge of logistics pricing, service levels, and e-commerce fulfillment. Demonstrated ability in client acquisition, negotiation, and closure at mid-to-large scale. Strong relationship management skills with senior stakeholders. Target-driven, self-motivated, and adaptable in a fast-paced environment. Proficiency in MS Excel and analytical tools is desirable. Qualifications Graduate/Postgraduate in Business, Sales, Supply Chain, or related fields. 2–6 years of sales experience in logistics, supply chain, or e-commerce sectors. Track record of meeting and exceeding sales targets in B2C or express delivery segments. Notice Period Immediate joiners or candidates with a notice period of up to 15 days will be preferred. Application Process Interested candidates can apply directly with their updated resume. - pavithra.s@shadowfax.in

Posted 1 week ago

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Assistant Manager Control Tower & Escalation Management Shadowfax Technologies

3.0 - 6.0 years

6 - 9 Lacs

bengaluru

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Job Description We are seeking a hands-on Control Tower professional to manage live operations , resolve service disruptions, and ensure SLA compliance across our logistics network. The role demands quick thinking , real-time problem-solving , and cross-functional coordination under pressure. Responsibilities: Monitor real-time operational dashboards to detect exceptions, delays, and SLA breaches. Handle end-to-end escalations , ensuring quick and effective resolution. Perform root cause analysis and implement preventive actions. Coordinate with ground operations, hubs, vendor partners, and cross-functional teams. Prioritize and resolve operational issues based on service impact. Prepare and present WBR / MBR reports with actionable insights. Drive process improvements to enhance on-time performance and operational efficiency. Ensure strict adherence to SOPs, compliance, and safety standards. Required Skills & Experience: 36 years of experience in Control Tower, Command Center, Escalation Management , or real-time logistics operations. Proven ability to make quick, data-driven decisions under operational pressure. Strong coordination and stakeholder management skills. Proficiency in Excel, MIS, and operational monitoring tools. Experience in last-mile delivery, e-commerce logistics, or 3PL environments . Preferred Skills: Exposure to high-volume peak operations (festive sales, mega campaigns). Process improvement experience (Lean, Six Sigma). Familiarity with data visualization tools (Power BI, Tableau).

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