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0.0 - 10.0 years
0 Lacs
Delhi, Delhi
On-site
Contractual Arrangement : External consultant Contract Duration (Years, Months, Days) : 11 months Job Posting : Jul 30, 2025, 11:28:45 PM Closing Date : Aug 14, 2025, 4:59:00 PM Primary Location : India-New Delhi Organization : SE/WHE WHO Health Emergencies Programme (WHE) Schedule : Full-time IMPORTANT NOTICE: Please note that the deadline for receipt of applications indicated above reflects your personal device's system settings. .. Area of expertise: International Project Monitoring, Reporting and Communication Consultant Purpose of consultancy Under the leadership of Director - RED and day to day guidance from Team Lead – HIM, the consultant will support the effective coordination, monitoring, reporting and communication of Pandemic Fund project activities to ensure timely and successful implementation in alignment with the project’s goals and objectives as part of WHO Health Emergencies Programme (WHE) Department at WHO-SEARO. Background This project, worth $15.5 million, funded by the Project Fund, aims to strengthen pandemic preparedness and response capabilities across multiple countries in the South-East Asia region. Furthermore, participating countries and implementing entities will be providing large amounts of funds to support these activities at the country level. The project focuses on enhancing multi-source collaborative surveillance, engaging One Health partners, primary health care systems and communities and involving innovations. Additionally, the project seeks to establish a regional diagnostic network and advance workforce capacities through targeted training and capacity-building initiatives. Implementing entities such as WHO, FAO, UNICEF, and the World Bank collaborate with regional and local partners to deliver these activities effectively. The project's strategic objectives include improving early warning systems, integrating public health surveillance with environmental monitoring, and enhancing diagnostic and laboratory capacities. These efforts are complemented by strengthening community health systems to better detect and respond to health emergencies. Overall, the project's comprehensive approach aims to bolster regional health security, ensuring a coordinated and rapid response to potential pandemics and health crises. Deliverables Project coordination: Facilitate the planning and coordination of project activities across various implementing project countries, implementing entities and delivery partners. Organize and manage project management-related meetings, workshops, and training sessions with stakeholders. Deliverable 1): Briefing notes and PowerPoint slides for the Project Steering Committee meeting summarizing progress, challenges and way forward: Expected each month Deliverable 2): Note for records of the project meetings, workshops and trainings: Expected each month Project monitoring: Develop and implement monitoring frameworks to track project progress against project targets, deliverables, and results. Conduct regular reviews to ensure activities are progressing as planned and to identify and mitigate any issues. Prepare and review monitoring reports, identifying challenges, and recommend solutions. Facilitate spot checks and field visits to monitor progress and compliance with project provisions in coordination with project management and Budget and Finance teams. Deliverable 3): M&E framework and review and monitor the progress in accordance with the framework: Expected by 31 November 2025 Deliverable 4): Provide quarterly progress reports: Expected by 30 October 2025; 31 January 2026; 30 April 2026; and 31 July 2026 Deliverable 5): Project compliance check reports: Expected by 31 January 2026 and 31 July 2026 Project reporting: Prepare annual progress reports, ensuring alignment with the expected results and targets by collecting input from the project focal points from implementing entities, countries, delivery partners, and stakeholders. Ensure timely submission of reports to the Project Oversight Committee and Pandemic Fund. Develop presentations and briefs for dissemination to a broader audience, including the Project Oversight Committee and other relevant entities. Deliverable 6): Techhical report as per PF template: Expected by 31 July 2026 Communication and visibility: Develop a communication plan per the communication guidance issued by the Pandemic Fund and WHO. Facilitate the planning and coordination of project activities across various implementing entities and delivery partners. Organize and manage meetings, workshops, and training sessions with stakeholders. Ensure seamless communication between project teams, stakeholders, and external partners. Deliverable 7): Communication plan as per the communication guidance issued by the Pandemic Fund and WHO: Expected by 31 December 2026 Deliverable 8): Feature stories on project performance and contribution made to strengthen pandemic preparedness in the countries: Expected by 30 October 2025; 31 January 2026; 30 April 2026; and 31 July 2026. Qualifications, experience, skills and languages Educational Qualifications: Essential: A first-level university degree in Public Health, Project Management, International Development, or a related field is required. An advanced university degree in any of these areas will be considered an asset. Experience Essential: At least 5 - 10 years of relevant experience in managing health related projects. Proven experience in monitoring and evaluation, with excellent analytical skills. Considerable experience in developing sound donor reports for large-scale projects. Strong organizational and communication skills. Ability to work effectively with diverse international teams. Desirable: Experience of working in WHO, other UN agencies or relevant non-governmental or humanitarian organizations for relevant public health programmes Skills/Knowledge: Essential: Excellent analytical, problem-solving, and decision-making capabilities. Strong interpersonal and diplomacy skills with the ability to negotiate and manage relationships. Proficient in report writing and data presentation. Fluenct in English. Languages and level required (Basic/Intermediate/Expert): Essential: Expert knowledge of English Location Off-site Travel The consultant may or may not be asked to travel, based on emerging needs and through discussion with the consultant Remuneration and budget (travel costs are excluded): Band level B – in the range from USD 7,000 to USD 9,980 depending on the experiences Living expenses: Per diem to be paid as per the policy of WHO SEARO, if applicable Expected duration of contract (Maximum contract duration is 11 months per calendar year): 11 months Additional Informaiton: This vacancy notice may be used to identify candidates for other similar consultancies at the same level. Only candidates under serious consideration will be contacted. A written test may be used as a form of screening. If your candidature is retained for interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review. For information on WHO's operations please visit: http://www.who.int. The WHO is committed to creating a diverse and inclusive environment of mutual respect. The WHO recruits workforce regardless of disability status, sex, gender identity, sexual orientation, language, race, marital status, religious, cultural, ethnic and socio-economic backgrounds, or any other personal characteristics. The WHO is committed to achieving gender parity and geographical diversity in its workforce. Women, persons with disabilities, and nationals of unrepresented and underrepresented Member States (https://www.who.int/careers/diversity-equity-and-inclusion) are strongly encouraged to apply for WHO jobs. Persons with disabilities can request reasonable accommodations to enable participation in the recruitment process. Requests for reasonable accommodation should be sent through an email to reasonableaccommodation@who.int An impeccable record for integrity and professional ethical standards is essential. WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter (https://www.who.int/about/who-we-are/our-values) into practice. WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of short-listed candidates. WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco. Consultants shall perform the work as independent contractors in a personal capacity, and not as a representative of any entity or authority. WHO shall have no responsibility for any taxes, duties, social security contributions or other contributions payable by the Consultant. The Consultant shall be solely responsible for withholding and paying any taxes, duties, social security contributions and any other contributions which are applicable to the Consultant in each location/jurisdiction in which the work hereunder is performed, and the Consultant shall not be entitled to any reimbursement thereof by WHO. Please note that WHO’s contracts are conditional on members of the workforce confirming that they are vaccinated as required by WHO before undertaking a WHO assignment, except where a medical condition does not allow such vaccination, as certified by the WHO Staff Health and Wellbeing Services (SHW). The successful candidate will be asked to provide relevant evidence related to this condition. A copy of the updated vaccination card must be shared with WHO medical service in the medical clearance process. Please note that certain countries require proof of specific vaccinations for entry or exit. For example, official proof /certification of yellow fever vaccination is required to enter many countries. Country-specific vaccine recommendations can be found on the WHO international travel and Staff Health and Wellbeing website. For vaccination-related queries please directly contact SHW directly at shws@who.int. 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Posted 2 days ago
0 years
0 Lacs
Haryana, India
On-site
Job Description About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. What does an Operations Manager really do? Think of yourself as a leader and the master of your department, so not just anyone is qualified for this role! Here at TaskUs we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because it's time to imagine what it's like being an Operations Manager . Imagine yourself going to work with one thing on your mind: that in most companies, it's all about the KPIs but in TaskUs it's all about solving business problems through innovation . As you tackle your new tasks for the day, you know that it will all lead to one thing that your department believes in: to provide the best possible customer experience to your clients. As Operations Manager , you are also responsible for making sure that KPIs are being met consistently . You need to come up with ways in which to effectively make each employee reach their best potential. With this , you must also be creative because you need to devise effective plans on how to make each employee reach their target . As a leader , you must also gain the trust and respect of your employees because let's face it -- how can you lead when people don't believe you? You need to be able to reach out to them, drop by their workstations, have short chit-chats, and make them feel important. You need to be able to identify their strengths and weaknesses, take advantage of them and assign them tasks that will help them work on their weaknesses and showcase their talents . This way , you are able to manage relationships better and develop people at the same time. Do you have what it takes to become an Operations Manager? Creating a Culture of Awareness and Prevention : TaskUs believes in being transparent with our new employees about their job duties and the possible impact. Some of our campaigns include disturbing content. Examples of these types of material may Include But Are Not Limited To Child exploitation and abuse Animal torture Gang Violence Murder Hate Speech As a content moderator it is important for you to know the potential risks related to this type of work . While TaskUs is focused on employee wellness by having counselors on-site, resiliency programming, and other wellness initiatives , exposure to graphic and disturbing content is unavoidable . Some individuals with a sensitivity to viewing graphic or disturbing content may be at risk for developing distress , mental health symptoms , or , in rare instances , Secondary Traumatic Stress based on the content they are viewing. TaskUs reserves the right to reassign content moderators to other TaskUs projects based on staffing needs, employee performance , and other considerations. In order to help create a community that is safe for all employees , the Resiliency and Wellness Team takes an active role in the primary prevention of mental health concerns through direct practice efforts , e-learning, skills training, and outreach efforts to the TaskUs community. Our programs seek to raise awareness about psychological issues, challenge ideas that contribute to social inequity, disempowerment, and discrimination, as well as the underlying structures that support them. In addition, our programs empower employees to find and use their voices in a healthy and productive way. Note: Regular Health and Wellness counseling will be mandated for employees in Content Moderation roles. Requirements So, what is it we're looking for? Since this is an Operations Manager post, we'd need someone who already has the skills to even call themselves a Manager. We're looking for someone who has strong interpersonal skills, verbal and written communication skills and most importantly empathy. Someone who has a high affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported. Someone who has at least three years of related working experience , preferably someone who already knows how the system works -- specializing in customer experience operations and management. We need someone who is responsible and has a good track record of meeting and delivering targets . Someone who can articulate him/herself well enough with others, like teammates and clients. We need someone who can multitask and work in a fast-paced environment . Someone who can lead and is great in analyzing situations and data. TaskUs Devotes Considerable Resources To The Wellbeing Of Its Employees . Being a Bilingual Content Moderator Means Participating In Counseling Sessions And Other Wellness Programs All employees will attend wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment. All employees will attend wellness groups How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ . TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community. Req Id: R_2507_10080 Posted At: Mon Jul 28 2025 00:00:00 GMT+0000 (Coordinated Universal Time)
Posted 2 days ago
5.0 years
0 Lacs
Pune, Maharashtra, India
Remote
Entity: Finance Job Family Group: Business Support Group Job Description: We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat, and mobility to millions of people every day. We are one of the very few companies equipped to solve some of the big sophisticated challenges that matter for the future. We have a real contribution to make to the world's ambition of a low-carbon future. Join us and be part of what we can accomplish together. You can participate in our new ambition to become a net zero company by 2050 or sooner and help the world get to net zero. Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our world-class team? Key Accountabilities Strategy, Frameworks & Methodology: Responsible for modelling-related frameworks, methods and work products and the overall strategic approach to drive value from modelling Establishes alignment of technologies to enable record keeping including model management, cataloguing, master, reference and metadata management Defines roles and responsibilities including hand-offs and controls for all data modelling SMEs and their relationships with interfacing teams Defines and maintains data modelling related work products as part of the DAS data change methodology Represents DAS for all elements of the data model as part of a formal Design Authority providing governance oversight Delivers modelling strategies which are optimised for read & write, curated reusable store as well as adaptable analytics constructs Business Information Model: Maintains the Business Information Model layer of the corporate data model, ensuring integration across all layers Analyses and groups ‘like’ data into business domains Identifies new candidate data items to be added to the Business Information Model (BIM), resolving duplicates and conflicts in definitions and standards as part of the process Recommends candidate data owners through domain modelling Works with Business Process Experts and source system experts to determine data standards Ensures interlink through layers of the data model (concept, business to physical) Model Delivery: Crafts physical models which support delivery of analytics-ready data packets for exploitation in a data science setting Crafts data structures which deliver efficient performance for speed of analytic response Sets out mappings to the optimum source of reusable data of known quality Supports the creation of innovation labs in a way which exploits knowledge of data completeness within models and stores Data Catalogue: Maintains record keeping which determines ‘best version of truth’ and completeness of definitions and quality characteristics Interprets and models inventories of data associated with functions or projects to identify domains and candidate data owners Ensures maximum re-use of data through identification of common data items across multiple initiatives linking them to pre-exiting data repositories Project Delivery: Coordinate advisescts colleagues and participates in delivery of data modelling activities Educates key stakeholders on the broader role of the data model and how it can be used most effectively across a data change portfolio Plays a meaningful role in modelling in-scope data within a given change project and assisting in the identification of relevant domain data owners Engages with IT to avoid a disconnect between a business view of data and the physical view of data structures and application data tables Takes accountability for the sign-off of data models produced by projects, ensuring they are aligned to the enterprise data model and data architecture principles Inputs into and approves data warehouse design including the definition of layers, modelling approach for each and their acceptable use Takes accountability for resource management of the modelling team including understanding current and pipeline, aligning tasks to the overall team objectives and prioritising accordingly Crucial Education Core systems experience incl. SAP, iBPM, Oracle 5 years+ Enterprise Data Modelling across all layers Technology, frameworks & accelerators (ERWIN / Sparks / Zachman / Industry data models) Catalogue & metadata management Data ownership, stewardship & governance Relevant project / change methodology Experience across both operational and analytical settings Travel Requirement Negligible travel should be expected with this role Relocation Assistance: This role is eligible for relocation within country Remote Type: This position is a hybrid of office/remote working Skills: Agility core practices, Analytical Thinking, Commercial Acumen, Communication, Creativity and Innovation, Data Analysis, Decision Making, Digital fluency, Integration, Managing strategic partnerships, Research and insights, Risk Management, Stakeholder Engagement, Stakeholder Management, Sustainability awareness and action Legal Disclaimer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us. If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.
Posted 3 days ago
3.0 - 5.0 years
0 Lacs
Kolkata, West Bengal, India
On-site
Summary Position Summary Job title: DevSecOps - Consultant About At Deloitte, we do not offer you just a job, but a career in the highly sought-after risk Management field. We are one of the business leaders in the risk market. We work with a vision to make the world more prosperous, trustworthy, and safe. Deloitte’s clients, primarily based outside of India, are large, complex organizations that constantly evolve and innovate to build better products and services. In the process, they encounter various risks and the work we do to help them address these risks is increasingly important to their success—and to the strength of the economy and public security. By joining us, you will get to work with diverse teams of professionals who design, manage, and implement risk-centric solutions across a variety of domains. In the process, you will gain exposure to the risk-centric challenges faced in today’s world by organizations across a range of industry sectors and become subject matter experts in those areas. Our Risk and Financial Advisory services professionals help organizations effectively navigate business risks and opportunities—from strategic, reputation, and financial risks to operational, cyber, and regulatory risks—to gain competitive advantage. We apply our experience in ongoing business operations and corporate lifecycle events to help clients become stronger and more resilient. Our market-leading teams help clients embrace complexity to accelerate performance, disrupt through innovation, and lead in their industries. We use cutting-edge technology like AI/ML techniques, analytics, and RPA to solve Deloitte’s clients ‘most complex issues. Working in Risk and Financial Advisory at Deloitte US-India offices has the power to redefine your ambitions. The Team Cyber & Strategic Risk Deloitte's DevSecOps team is responsible for a transformational shift which incorporates secure culture, practices, and tools to drive visibility, collaboration, and agility of security, into each phase of the DevOps pipeline. The team collaborates closely with development, operations, quality assurance, and security stakeholders to deliver secure, scalable, and high-quality solutions at speed. Work you’ll do Roles & Responsibilities: As a Consultant, you are responsible for performing following activities as a DevSecOps professional: Understand and be compliant with the Service Level Agreements defined for the DevSecOps services; Understand and deep knowledge of application security engineering principles, and helping client’s development team and function to follow secure development practices which includes primarily monitoring and performing the security design review, architecture review, threat modeling, security testing, secure code review, secure build processes; Well versed with the application deployment and configuration baselines, and understanding of how the application environment operates in a secure environment and how exceptions are handled during operations; Facilitate use of technology-based tools or methodologies to continuously improve the monitoring, management and reliability of the service; Perform manual and automated security assessment of the applications; Involved in triaging and defect tracking process with the development team and helping the team to fix issues at the code level based on the priority of the tickets; Be a liaison between the Application development and infrastructure team, and integrate the processes between infrastructure monitoring and operations processes with the secure development/testing and management processes; Identifying, researching and analyzing application security events which may include emerging and existing persistent threats to the client's environment; and Performing active monitoring and tracking of application related threat actors and tactics, techniques and procedures (TTPs), that could likely cause an impact to client organization Required Skills Minimum of 3-5 years’ experience in application security development, security testing, deployment and security management phases; Deep interest in application specific vulnerabilities, code development and infrastructure knowledge; Investigative and analytical problem-solving skills; Experience in collecting, analyzing, and interpreting qualitative and quantitative data from defined application security services related sources (tools, monitoring techniques etc.) Knowledge and experience of OWASP Top 10, SANS Secure Programming, Security Engineering Principles; Hands-on experience in performing code review of dot Net, Java and Swift and objective C code; Hands-on experience in running, installing and managing SAST, DAST , SCA and IAST solutions, such as Checkmarx, Fortify and Contrast in large enterprise Understanding of leading vulnerability scoring standards, such as CVSS, and ability to translate vulnerability severity as security risk; Hands-on experience on at least one CI/CD tool set and building pipelines using Team city, Bamboo, Jenkins, Chef, Puppet, selenium, AWS and AZURE DevOps; Hands on experience on container technology such as Kubernetes, Dockers, AKS, EKS. Knowledge of cloud environments and deployment solutions such as server less computing; Hands on experience in penetration testing of mobile, desktop and web applications; Must have experience in writing custom exploitation scripts and utilities; Possession of excellent oral and written communication skill; Knowledge of one or more scripting languages for automation and complex searches; Must have cloud security specialization in Security; and Certification such as EC-Council CEH (Certified Ethical Hacker), DevSecOps Professional (CDP) , ISC2 Certified Cloud Security Professional (CCSP), Certified API Security Professional (CASP) , CTMP (Certified Threat Modeling Professional) etc. are preferred. Qualification Bachelor's degree or higher in Computer Science, or equivalent experience. Experience in cloud service providers such as AWS, GCP, Azure, Oracle are preferred Experience in implementing and managing security measures within Kubernetes environments, designing and enforcing advanced security protocols for API infrastructure, managing and optimizing our containerized applications using Docker, automating and managing our infrastructure as code using Terraform, automating IT processes and configurations using Ansible, and identifying and mitigating potential security threats through comprehensive threat modeling practices. Solid and demonstrable comprehension of Information Security including OWASP/SANS, Security Test Case development (or mis-use case). Understanding of security essentials including; networking concepts, defense strategies, and current security technologies Experience with securing IaC templates (e.g., Terraform, CloudFormation) and integrating IaC scanning tools into pipelines to detect misconfigurations and vulnerabilities early in the provisioning process Familiarity with container security best practices, including image scanning, runtime protection, and orchestration security (e.g., Docker, Kubernetes) Ability to conduct threat modeling exercises to identify and mitigate potential risks in application and infrastructure design. Ability to research and characterize security threats to include identification and classification of application related threat indicators Good to have: Hands-on experience with industry-standard DevOps tools for automation, configuration management, and orchestration (e.g., Jenkins, GitLab CI/CD, Bamboo, CircleCI, Ansible, Terraform, Chef, Puppet) Proficiency in scripting languages (e.g., Python, Bash, PowerShell) for automation and pipeline customization. Practical knowledge of cloud-native CI/CD services and deployment automation (e.g., AWS CodePipeline, Azure DevOps, Google Cloud Build). Ability to design and manage cloud-based deployment pipelines, leveraging Infrastructure as Code (IaC) tools (e.g., AWS CloudFormation, Azure Resource Manager, Google Deployment Manager) Experience tuning security tools and pipelines to reduce noise and improve actionable findings. Ability to collaborate with development and security teams to investigate, triage, and resolve false positives efficiently. How You’ll Grow At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India . Deloitte’s culture Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. Deloitte is committed to achieving diversity within its workforce, and encourages all qualified applicants to apply, irrespective of gender, age, sexual orientation, disability, culture, religious and ethnic background. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte. Corporate citizenship Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with Deloitte’s clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world. Recruiting tips Finding the right job and preparing for the recruitment process can be tricky. Check out tips from our Deloitte recruiting professionals to set yourself up for success. Check out recruiting tips from Deloitte recruiters . Benefits We believe that to be an undisputed leader in professional services, we should equip you with the resources that can make a positive impact on your well-being journey. Our vision is to create a leadership culture focused on the development and well-being of our people. Here are some of our benefits and programs to support you and your family’s well-being needs. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you . Our people and culture Our people and our culture make Deloitte a place where leaders thrive. Get an inside look at the rich diversity of background, education, and experiences of our people. What impact will you make? Check out our professionals’ career journeys and be inspired by their stories. Professional development You want to make an impact. And we want you to make it. We can help you do that by providing you the culture, training, resources, and opportunities to help you grow and succeed as a professional. Learn more about our commitment to developing our people . © 2025. See Terms of Use for more information. Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee ("DTTL"), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as "Deloitte Global") does not provide services to clients. In the United States, Deloitte refers to one or more of the US member firms of DTTL, their related entities that operate using the "Deloitte" name in the United States and their respective affiliates. Certain services may not be available to attest clients under the rules and regulations of public accounting. Please see www.deloitte.com/about to learn more about our global network of member firms. Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Professional development At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India . Benefits To Help You Thrive At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Requisition code: 306773
Posted 3 days ago
3.0 - 5.0 years
0 Lacs
Kolkata, West Bengal, India
On-site
Summary Position Summary Job title: DevSecOps - Consultant About At Deloitte, we do not offer you just a job, but a career in the highly sought-after risk Management field. We are one of the business leaders in the risk market. We work with a vision to make the world more prosperous, trustworthy, and safe. Deloitte’s clients, primarily based outside of India, are large, complex organizations that constantly evolve and innovate to build better products and services. In the process, they encounter various risks and the work we do to help them address these risks is increasingly important to their success—and to the strength of the economy and public security. By joining us, you will get to work with diverse teams of professionals who design, manage, and implement risk-centric solutions across a variety of domains. In the process, you will gain exposure to the risk-centric challenges faced in today’s world by organizations across a range of industry sectors and become subject matter experts in those areas. Our Risk and Financial Advisory services professionals help organizations effectively navigate business risks and opportunities—from strategic, reputation, and financial risks to operational, cyber, and regulatory risks—to gain competitive advantage. We apply our experience in ongoing business operations and corporate lifecycle events to help clients become stronger and more resilient. Our market-leading teams help clients embrace complexity to accelerate performance, disrupt through innovation, and lead in their industries. We use cutting-edge technology like AI/ML techniques, analytics, and RPA to solve Deloitte’s clients ‘most complex issues. Working in Risk and Financial Advisory at Deloitte US-India offices has the power to redefine your ambitions. The Team Cyber & Strategic Risk Deloitte's DevSecOps team is responsible for a transformational shift which incorporates secure culture, practices, and tools to drive visibility, collaboration, and agility of security, into each phase of the DevOps pipeline. The team collaborates closely with development, operations, quality assurance, and security stakeholders to deliver secure, scalable, and high-quality solutions at speed. Work you’ll do Roles & Responsibilities: As a Consultant, you are responsible for performing following activities as a DevSecOps professional: Understand and be compliant with the Service Level Agreements defined for the DevSecOps services; Understand and deep knowledge of application security engineering principles, and helping client’s development team and function to follow secure development practices which includes primarily monitoring and performing the security design review, architecture review, threat modeling, security testing, secure code review, secure build processes; Well versed with the application deployment and configuration baselines, and understanding of how the application environment operates in a secure environment and how exceptions are handled during operations; Facilitate use of technology-based tools or methodologies to continuously improve the monitoring, management and reliability of the service; Perform manual and automated security assessment of the applications; Involved in triaging and defect tracking process with the development team and helping the team to fix issues at the code level based on the priority of the tickets; Be a liaison between the Application development and infrastructure team, and integrate the processes between infrastructure monitoring and operations processes with the secure development/testing and management processes; Identifying, researching and analyzing application security events which may include emerging and existing persistent threats to the client's environment; and Performing active monitoring and tracking of application related threat actors and tactics, techniques and procedures (TTPs), that could likely cause an impact to client organization Required Skills Minimum of 3-5 years’ experience in application security development, security testing, deployment and security management phases; Deep interest in application specific vulnerabilities, code development and infrastructure knowledge; Investigative and analytical problem-solving skills; Experience in collecting, analyzing, and interpreting qualitative and quantitative data from defined application security services related sources (tools, monitoring techniques etc.) Knowledge and experience of OWASP Top 10, SANS Secure Programming, Security Engineering Principles; Hands-on experience in performing code review of dot Net, Java and Swift and objective C code; Hands-on experience in running, installing and managing SAST, DAST , SCA and IAST solutions, such as Checkmarx, Fortify and Contrast in large enterprise Understanding of leading vulnerability scoring standards, such as CVSS, and ability to translate vulnerability severity as security risk; Hands-on experience on at least one CI/CD tool set and building pipelines using Team city, Bamboo, Jenkins, Chef, Puppet, selenium, AWS and AZURE DevOps; Hands on experience on container technology such as Kubernetes, Dockers, AKS, EKS. Knowledge of cloud environments and deployment solutions such as server less computing; Hands on experience in penetration testing of mobile, desktop and web applications; Must have experience in writing custom exploitation scripts and utilities; Possession of excellent oral and written communication skill; Knowledge of one or more scripting languages for automation and complex searches; Must have cloud security specialization in Security; and Certification such as EC-Council CEH (Certified Ethical Hacker), DevSecOps Professional (CDP) , ISC2 Certified Cloud Security Professional (CCSP), Certified API Security Professional (CASP) , CTMP (Certified Threat Modeling Professional) etc. are preferred. Qualification Bachelor's degree or higher in Computer Science, or equivalent experience. Experience in cloud service providers such as AWS, GCP, Azure, Oracle are preferred Experience in implementing and managing security measures within Kubernetes environments, designing and enforcing advanced security protocols for API infrastructure, managing and optimizing our containerized applications using Docker, automating and managing our infrastructure as code using Terraform, automating IT processes and configurations using Ansible, and identifying and mitigating potential security threats through comprehensive threat modeling practices. Solid and demonstrable comprehension of Information Security including OWASP/SANS, Security Test Case development (or mis-use case). Understanding of security essentials including; networking concepts, defense strategies, and current security technologies Experience with securing IaC templates (e.g., Terraform, CloudFormation) and integrating IaC scanning tools into pipelines to detect misconfigurations and vulnerabilities early in the provisioning process Familiarity with container security best practices, including image scanning, runtime protection, and orchestration security (e.g., Docker, Kubernetes) Ability to conduct threat modeling exercises to identify and mitigate potential risks in application and infrastructure design. Ability to research and characterize security threats to include identification and classification of application related threat indicators Good to have: Hands-on experience with industry-standard DevOps tools for automation, configuration management, and orchestration (e.g., Jenkins, GitLab CI/CD, Bamboo, CircleCI, Ansible, Terraform, Chef, Puppet) Proficiency in scripting languages (e.g., Python, Bash, PowerShell) for automation and pipeline customization. Practical knowledge of cloud-native CI/CD services and deployment automation (e.g., AWS CodePipeline, Azure DevOps, Google Cloud Build). Ability to design and manage cloud-based deployment pipelines, leveraging Infrastructure as Code (IaC) tools (e.g., AWS CloudFormation, Azure Resource Manager, Google Deployment Manager) Experience tuning security tools and pipelines to reduce noise and improve actionable findings. Ability to collaborate with development and security teams to investigate, triage, and resolve false positives efficiently. How You’ll Grow At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India . Deloitte’s culture Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. Deloitte is committed to achieving diversity within its workforce, and encourages all qualified applicants to apply, irrespective of gender, age, sexual orientation, disability, culture, religious and ethnic background. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte. Corporate citizenship Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with Deloitte’s clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world. Recruiting tips Finding the right job and preparing for the recruitment process can be tricky. Check out tips from our Deloitte recruiting professionals to set yourself up for success. Check out recruiting tips from Deloitte recruiters . Benefits We believe that to be an undisputed leader in professional services, we should equip you with the resources that can make a positive impact on your well-being journey. Our vision is to create a leadership culture focused on the development and well-being of our people. Here are some of our benefits and programs to support you and your family’s well-being needs. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you . Our people and culture Our people and our culture make Deloitte a place where leaders thrive. Get an inside look at the rich diversity of background, education, and experiences of our people. What impact will you make? Check out our professionals’ career journeys and be inspired by their stories. Professional development You want to make an impact. And we want you to make it. We can help you do that by providing you the culture, training, resources, and opportunities to help you grow and succeed as a professional. Learn more about our commitment to developing our people . © 2025. See Terms of Use for more information. Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee ("DTTL"), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as "Deloitte Global") does not provide services to clients. In the United States, Deloitte refers to one or more of the US member firms of DTTL, their related entities that operate using the "Deloitte" name in the United States and their respective affiliates. Certain services may not be available to attest clients under the rules and regulations of public accounting. Please see www.deloitte.com/about to learn more about our global network of member firms. Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Professional development At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India . Benefits To Help You Thrive At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Requisition code: 306774
Posted 3 days ago
0 years
3 - 6 Lacs
Gurgaon
On-site
About Us SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What’s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for implementing and managing Infrastructure vulnerability tools and processes to reduce technical risks due to vulnerabilities, including identifying and evaluating vulnerabilities and supporting remediation activities. This role is also responsible for leveraging expert knowledge of today's ever-changing cybersecurity and risk landscape to influence IT landscape across SBIC Card environment. Role Accountability Lead the Vulnerability Assessment, Penetration Testing & Patch Management Program in support of the functional & company strategy, goals, and performance objectives Manage development, implementation, and effectiveness of vulnerability management and security testing programs, initiatives, and capabilities Assist with planning, providing input on capabilities and methods used for vulnerability management and security testing, and driving improvements Develop Vulnerability management framework, support compliance and risk management activities, recommending security controls and corrective actions to mitigate vulnerability risks Provide technical expertise for information security policies and standards Conduct vulnerability assessments and penetration testing (application and/or infrastructure) and articulating security issues to technical and non-technical audience Perform vulnerability risk profiling and prioritization of vulnerabilities Identify, research, validate, and exploite various different known and unknown security vulnerabilities on server and client side Perform regular status reviews with IT asset owners & senior leadership to ensure compliance with InfoSec policies Coordinate patch management/Remediation activities for all IT assets (workstations, network, server, application, database etc.) Develop and Monitor patch deployment schedules for all Vulnerability assessments and penetration testing on an ongoing basis as well as auditing for completeness Provide communications across the organization, interfacing with senior leadership on vulnerability remediation, driving security hardening best practices, and representing the Vulnerability and Patch Management team Maintain relationship with managed security services vendor leadership to ensure effective implementation and operation of security programs, ongoing support and deployment of competent resources Oversee the development, implementation and maintenance of vendor standard operating procedures/ run book in line with SBI Card policies & standards Provide technical & program management expertise and oversight over vendor teams Monitor vendor SLAs, perform regular review with vendor management and report to SBI Card leadership Ensure process documentation and compliance adherence Measures of Success Reduction in security vulnerabilities in SBI Card IT platforms Number of enhancement opportunities identified for the security posture to reduce overall risk to SBI Card Reduction in information leakage and exploitation from vulnerabilities Security metrics / SLA / KPIs are within acceptable threshold Timely updation of Application Security & Vulnerability Management related standards and SOPs and other documents No adverse observations in Internal / External Audits Process Adherence as per MOU Technical Skills / Experience / Certifications Understanding of Vulnerability Management Program including Assessment and Remediation Experience analyzing risk and prioritization of vulnerabilities, validating vulnerability reports and driving remediation. Understanding of the overall threat and vulnerability management process, including metrics to measure performance Working knowledge of compliance frameworks and security management standards (e.g., ISO 27001, NIST CSF. PCI-DSS etc.) Thorough understanding of enterprise security controls, network protocols and operating system (Windows/Linux environments) Strong knowledge in industry standard VAPT tools like Nessus, Rapid7, AWS Inspector and open-source tools Competencies critical to the role Stakeholder Management Analytical ability Innovation & Problem Solving Market Awareness Qualification Bachelor of Engineering in Computer Science / Engineering, Masters in Computer Science Preferred Industry BFSI / NBFC /E-commerce/IT & ITES / Telecom
Posted 3 days ago
90.0 years
5 - 6 Lacs
Noida
On-site
As a valued employee of the British Council, you already help us deliver our mission to support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For over 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. You are part of our organisation in over 200 countries and territories and where we are on the ground in more than 100 countries. We connect. We inspire. Finance Change Governance Manager The Role: The Finance Change Governance Manager oversees the change control process at the British Council, making recommendations for improvements. They manage governance of finance authority groups supporting the Finance transformation programme and ongoing business change. This role requires significant expertise in financial governance and control, building credibility based on global financial systems knowledge. They influence stakeholders at all levels, translating complex proposals for board approval and compliance. The role aligns finance strategy with global strategic aims, working closely with Global Process Owners on process changes and Finance Transformation. Accountabilities: Leadership and Management: Demonstrates leadership by role-modelling British Council values and EDI, ensuring professionalism and client focus, and fostering a culture of continuous learning and knowledge sharing across teams and the wider organization. Consultancy, Analysis, and Problem Solving: Lead finance governance strategy by managing change control processes, collaborating with Global Process Owners to assess and prioritize system/process updates, and organizing Governance Board and Forum meetings with clear documentation and communication of decisions. Maintain a central tracker for finance-related changes and benefits, producing regular reports tailored to various stakeholders across the British Council. Reporting and Risk Management: Regularly report change progress to stakeholders, assess and manage risks through a maintained log, and recommend and implement governance process improvements and automation for enhanced efficiency and control. Relationship and Stakeholder Management: Collaborate with internal and external stakeholders, including the Senior Governance Board, to ensure timely communication and engagement in change initiatives. Influence decisions through inclusive, creative approaches and provide expert guidance on compliance with Change Governance requirements. Coach finance teams on governance and change control processes, while coordinating with specialist finance functions to support effective implementation. Role specific skills: Strong communication and influencing skills, able to relay complex financial information in an easy-to-understand way. Writing concise documents which explain the change process and facilitate its implementation. Highly organized and action/deadline oriented. Building relationships at all levels of the organization. High levels of stakeholder management to define the benefits of complex global systems to a diverse range of finance managers and secure their compliance. Excellent analytical and IT skills. Flexibility, independence, and initiative to perform successfully in a rapidly changing environment. Role specific knowledge and experience: Essential: Experience of conducting, coordinating, and communicating change control. Experience of financial process improvement, process mapping, developing RACI charts and KPIs, controls & risks. Proven experience in project work and successfully delivering results/meeting deadlines. Experience of working in an international and multi-cultural organization, including a shared service operation/managing a diverse group of stakeholders in multiple locations. Experience of working with six sigma or lean six sigma process improvement methodology. Experience of working with senior managers and stakeholder engagement. Experience of Microsoft tools including MS Word, Excel, PowerPoint, Visio, MS Project, and SharePoint. Administrative and financial administration and reporting experience. Experience of working with external partners and stakeholders. Desirable: Experience of SAP financial control system. Six sigma certified. Experience of governance and change control for global finance process and systems. Education: Graduate Closing Date: Applications will close at 23:59 IST/19:29 UK Time on Monday, 11 August 2025 You must have the legal right to work in India at the time of application. Important Information: Department: Finance Processes Contract Type: Indefinite Pay Band: 8 Country/Location: Noida, India Requirements: Please note that candidates must have the pre-existing, legal right to work in India. Mobility / relocation / visa sponsoring support will not be provided. British Council supports working in new ways such as hybrid working, subject to full approval by line management and conditional upon our ability to provide the appropriate level of service. This may not be appropriate for all roles but can be explored at interview. A connected and trusted UK in a more connected and trusted world. Equality, Diversity and Inclusion Statement We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. Safeguarding Statement The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children. If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org
Posted 3 days ago
0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
Job Description: We are seeking a skilled and motivated Security Analyst Intern with an interest in red teaming, web application and API penetration testing, scripting, security automation, and exploitation techniques. The ideal candidate will have experience identifying and exploiting vulnerabilities across various platforms, including mobile applications and cloud environments, while actively contributing to improving security posture and automation processes. Responsibilities: Identify, analyze, and respond to alerts generated by CloudSEK products and solutions Identify and understand potential scams, phishing attempts, and other fraudulent activities based on alerts generated by security systems and the latest trends from the market Identify and document vulnerabilities, misconfigurations, and security weaknesses in applications, systems, and networks Analytical skills in developing a deep understanding of clients' specific business environments, use cases, and operational requirements to tailor cybersecurity solutions accordingly. Collaborate with internal security and research teams to improve the product and service lineup. Stay current with the latest vulnerabilities, exploits, and industry trends. Timely update clients on the status of their security posture, ongoing projects, and emerging threats. Assist in the creation and maintenance of internal knowledge base articles and SOP guidelines. Collaborate with the product management team to gather customer feedback and insights, and provide recommendations for product enhancements and improvements. Qualifications: Knowledge of cybersecurity concepts and exposure to the cyber threat landscape is a strong advantages. Familiarity with cybersecurity products, including SIEM, threat intelligence, vulnerability management, or security analytics, is highly desirable. Relevant cybersecurity certifications (e.g., C EH) are a plus. Familiarity with regulatory requirements and industry standards (e.g., GDPR, HIPAA, NIST). Problem-solving skills and the ability to troubleshoot technical issues with a logical and systematic approach. Knowledge of AI and machine learning applications in cybersecurity. Familiarity with threat intelligence platforms and vulnerability management tools. Strong organizational skills, with the ability to manage multiple priorities and work under pressure in a fast-paced environment. Customer-centric mindset, with a passion for delivering exceptional customer service and ensuring customer success. Ability to work independently as well as collaboratively in a cross-functional team. Willingness to work on a rotating shift schedule, including 24/7 coverage, to ensure seamless operation and support for our global customer base. Previous experience in a client-facing role, preferably in technical or customer support.
Posted 3 days ago
90.0 years
0 Lacs
Noida, Uttar Pradesh, India
On-site
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire. Pay Band: 6 Country/Location: Noida, India Department: GSS English & Exams Contract Type: Fixed term contract Contract Duration: Until 31 March 2027 Closing Date: Sunday, 03 August 2025- 23:59 Philippine Time (GMT +8) Role Description/Purpose Responsible for leading and managing the operations of large-scale back-office and front-office processes. This includes oversight of floor operations, people management, process optimization, and governance. Role Accountabilities We are seeking a dynamic and experienced Delivery Manager Operations to lead and manage the operations of our English & Exams division. This role is pivotal in ensuring the seamless execution of both back-office and front-office processes, with a strong focus on service delivery, stakeholder engagement, people management, quality assurance, and governance. As a Delivery Manager Operations, you will be expected to demonstrate strong leadership capabilities, acting as a role model and inspiring your team to achieve operational excellence. You will be a proactive learner, participating in strategic projects that contribute to the growth and efficiency of the organization. Your responsibilities will include independently managing daily shift operations, allocating tasks, and ensuring proper closure of systems and tools. You will oversee Team Leaders, monitor their performance, and guide them to enhance team efficiency. Expertise in staffing, forecasting, and scheduling is essential, as is the ability to meet and exceed key performance indicators. You will also be responsible for conducting regular team meetings, addressing discrepancies, and ensuring compliance with organizational policies and data security standards. In this role, you will engage with stakeholders to understand their priorities and maintain open communication regarding process updates, risks, and achievements. You will manage recruitment, training, and performance evaluations, while also implementing initiatives to reduce attrition and boost employee engagement. Quality management will be a core focus, requiring you to embed quality principles into daily operations, create and maintain process documentation, and drive continuous improvement. You will ensure all contractual obligations are met and that the process adheres to the highest standards of integrity and compliance. Governance and reporting duties will involve preparing monthly performance reports, identifying risks, and ensuring all process-related compliances are fulfilled. You will also play a key role in upholding information security by ensuring team awareness and adherence to ISO 27001 and ISO 22301 standards, and by reporting any non-compliance incidents. Qualifications & Experience Education: Graduate Excellent communication skills. At least 8 years of work experience in a contact centre or back-end operations environment with a focus on service delivery. A minimum of 4 years of people management experience. Experience managing a team of 20 to 30 individuals. Strong knowledge of managing both back-end and front-end operations teams. Analytical mindset with excellent attention to detail. Proficient in Microsoft Office applications. Ability to inspire and support team members. Strong planning and prioritization skills. Good decision-making abilities. Proactive approach with a focus on problem analysis and resolution. Further Information Benefits 21 days of Annual Leave per calendar year, subject to policy 14 days of Public Holidays per calendar year Group Mediclaim policy Group term life insurance policy Group accident insurance policy Gratuity, subject to prevailing country laws Free library membership Professional development - Ongoing learning and career growth opportunities to support your development. Right to Work: Locally recruited Applications are welcomed from candidates currently in this location with a natural right to work. Applications are also welcomed from candidates currently based in other British Council country offices. However, please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role. Relocation support is also not provided. Work Schedule: This is a 24/7 on-site role with rotating shifts, including night shifts. The position offers two days off per week, which may not always fall on weekends. Flexibility and adaptability to a continuous shift-based environment are essential. A connected and trusted UK in a more connected and trusted world. Equality, Diversity and Inclusion Statement We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. Safeguarding Statement The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children. If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org
Posted 3 days ago
0 years
0 Lacs
Gurugram, Haryana, India
On-site
About Us JOB DESCRIPTION SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What’s In It For YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for implementing and managing Infrastructure vulnerability tools and processes to reduce technical risks due to vulnerabilities, including identifying and evaluating vulnerabilities and supporting remediation activities. This role is also responsible for leveraging expert knowledge of today's ever-changing cybersecurity and risk landscape to influence IT landscape across SBIC Card environment. Role Accountability Lead the Vulnerability Assessment, Penetration Testing & Patch Management Program in support of the functional & company strategy, goals, and performance objectives Manage development, implementation, and effectiveness of vulnerability management and security testing programs, initiatives, and capabilities Assist with planning, providing input on capabilities and methods used for vulnerability management and security testing, and driving improvements Develop Vulnerability management framework, support compliance and risk management activities, recommending security controls and corrective actions to mitigate vulnerability risks Provide technical expertise for information security policies and standards Conduct vulnerability assessments and penetration testing (application and/or infrastructure) and articulating security issues to technical and non-technical audience Perform vulnerability risk profiling and prioritization of vulnerabilities Identify, research, validate, and exploite various different known and unknown security vulnerabilities on server and client side Perform regular status reviews with IT asset owners & senior leadership to ensure compliance with InfoSec policies Coordinate patch management/Remediation activities for all IT assets (workstations, network, server, application, database etc.) Develop and Monitor patch deployment schedules for all Vulnerability assessments and penetration testing on an ongoing basis as well as auditing for completeness Provide communications across the organization, interfacing with senior leadership on vulnerability remediation, driving security hardening best practices, and representing the Vulnerability and Patch Management team Maintain relationship with managed security services vendor leadership to ensure effective implementation and operation of security programs, ongoing support and deployment of competent resources Oversee the development, implementation and maintenance of vendor standard operating procedures/ run book in line with SBI Card policies & standards Provide technical & program management expertise and oversight over vendor teams Monitor vendor SLAs, perform regular review with vendor management and report to SBI Card leadership Ensure process documentation and compliance adherence Measures of Success Reduction in security vulnerabilities in SBI Card IT platforms Number of enhancement opportunities identified for the security posture to reduce overall risk to SBI Card Reduction in information leakage and exploitation from vulnerabilities Security metrics / SLA / KPIs are within acceptable threshold Timely updation of Application Security & Vulnerability Management related standards and SOPs and other documents No adverse observations in Internal / External Audits Process Adherence as per MOU Technical Skills / Experience / Certifications Understanding of Vulnerability Management Program including Assessment and Remediation Experience analyzing risk and prioritization of vulnerabilities, validating vulnerability reports and driving remediation. Understanding of the overall threat and vulnerability management process, including metrics to measure performance Working knowledge of compliance frameworks and security management standards (e.g., ISO 27001, NIST CSF. PCI-DSS etc.) Thorough understanding of enterprise security controls, network protocols and operating system (Windows/Linux environments) Strong knowledge in industry standard VAPT tools like Nessus, Rapid7, AWS Inspector and open-source tools Competencies critical to the role Stakeholder Management Analytical ability Innovation & Problem Solving Market Awareness Qualification Bachelor of Engineering in Computer Science / Engineering, Masters in Computer Science Preferred Industry BFSI / NBFC /E-commerce/IT & ITES / Telecom
Posted 3 days ago
0 years
0 Lacs
Chennai, Tamil Nadu, India
On-site
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people. Job Title : Customer Service and Sales Officer Purpose Of Job To provide enquiry and registration services for full range of British Council offers in a manner that he/ she achieves income and conversion targets.. To work closely with business teams and aim to resolve customer enquiries in first contact. The post will play a key role in providing an engaging and friendly customer experience at our physical centres and on social media platforms and Web chat. Operate within clear guidelines, defined procedures and quality standards and is subject to close supervision. The post holder collects and records information regarding enquiries as per the prescribed procedures and guidelines. The role is responsible for driving income and does so by converting enquiries into registrations, upselling and cross selling. Role context The post holder is responsible for supporting Customer Management & sales day-to-day transactional activities in line with agreed CS SLAs . The position contributes toward achieving centre income by capturing opportunities and converting enquiries into sales . He / She manages enquiries as per global customer management KPI’s . The post holder is responsible for recording enquiries on the relevant system and manage financial transactions accurately . In order to deliver good experience he/ she will need to develop strong product and process knowledge. Record customer feedback in defined format and escalate any high level complaints in timely manner Main opportunities/challenges for this role Specific Accountabilities, responsibilities and main duties Customer Experience and Sales: Welcome all customers and visitors in a friendly and professional manner, Answer, all first level enquiries received in person, by mail, email, telephone, social media and web as per global Customer management & sales standards . The quality of customer interaction is proactive, customer friendly and compliant to British Council brand guidelines and Customer Service standards. Provide accurate information, promotional & registration material on all services offered by the British Council. Guide customers on the registration process and make all reasonable efforts to provide resolution at first contact and meet or exceed income / conversion targets . Build rapport with the prospect in order to find out the objectives, needs and requi.rements of the customer, and take their interest forward. Promote self-access solutions to customers and facilitate their journey across channels Contribute to customer service indicators like customer feedback and net promoter score customer effort assessment scores for the centre. All opportunities are recorded on CRM, databases and records, and information files are kept up[1]to-date in line with requirements outlined by Customer Services Manager. All feedback and customer comments are passed on to the Duty Manager, within one working day and recorded in writing. Using the appropriate systems, to register and obtain payments from all customers, while adhering to the procedures in place.Effectively resolve and record customer enquiry, reason for contact and contact details on CRM or appropriate system. Handle first level complaints promptly and escalate serious and sensitive complaints in a timely manner Business delivery: Acquire and maintain an excellent level of product knowledge at all times. As duty officer ensure that designated tasks for the relevant shifts are completed accurately. Specific projects and responsibilities given to each member of staff (eg: product leadership or information management) are carried out in line with objectives. Flexibility to rotate between work stations, ie Call centre, villa reception, meet and greet, and integrated customer service desk. Flexibility to work extra hours during registration period in order to achieve the service level agreements on access and quality. Make sure that information brochures/ leaflets are replenished and are always available and standard responses and online resources are updated.Supports all aspects of the operation on the ground and offsite as per business and operational requirements. Make reasonable adjustments to support team in business continuity situations. Recording income accurately and managing end of day reconciliation Responding to more complex enquiries such as refunds and transfer postponements class credits etc in line with process agreed with the business team Sales and Product Promotion: Cross sell and upsell British Council services to deepen the customer engagement with the British Council using a ‘’soft sell’’ approach. Handling consultations and turning enquiries into sales thereby achieve defined conversion and income targets. Make outbound calls to support customers dropping out at different stages of the customer journey. 3 Support re-registration drives and focus on maximising income by selling longer packages Be accountable for agreed individual income and conversion targets on a monthly basis Make outbound calls to support customers dropping out at different stages of the customer journey and track conversions. Capture all opportunities on CRM and send proactive communication to candidates to nurture leads as per process agreed with business Closely monitor and track conversion rates and achieve daily and monthly targets defined at centre level . Strive to improve conversion rate by keeping abreast of all changes to offering, observing classes , sharing insight with business teams regarding reasons for drop off and handling objections effectively Proactively follow up customers who do not register after enquiry / consultation and gather information which can be used for future marketing purposes and/or service improvements Risk & Compliance Maintain and record data in a risk averse manner, capture customer consent on the required system Accurately and promptly mange day end reconciliation - Responsible for balancing physical cash, card payments, cheques & direct bank transfers with the final day end reports. Follow policies and procedures outlined by the Customer Service Manager. Familiarise on the Customer Service financial guide and ensure this is followed at all times. Assist duty manager to reconcile income and assist in the banking process when needed Qualifications Graduation and/or equivalent professional experience Role Specific Knowledge And Experience Comprehensive, proven experience as a customer service and sales executive Thorough understanding of marketing and negotiating techniques Fast learner and passion for customer service and sales Self-motivated with a results[1]driven approach Further Information Pay Band – 4 Contract Type – FTC Department/Country- CRM (India) Location - Chennai Closing Date (Time) – 17 July 25 (SGT-23:59) A connected and trusted UK in a more connected and trusted world. Equality , Diversity, and Inclusion (EDI) Statement The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children. If you have any problems with your application please email askhr@britishcouncil.org Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.
Posted 4 days ago
0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office. Who We Are Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description Job Family Definition: Designs, develops, troubleshoots and debugs software programs for software enhancements and new products. Develops software including operating systems, compilers, routers, networks, utilities, databases and Internet-related tools. Determines hardware compatibility and/or influences hardware design. Management Level Definition Contributes to assignments of limited scope by applying technical concepts and theoretical knowledge acquired through specialized training, education, or previous experience. Acts as team member by providing information, analysis and recommendations in support of team efforts. Exercises independent judgment within defined parameters. What You'll Do Juniper Networks is hiring Security Research Engineers/IDS-IPS Signature Developer for their Next Generation Firewalls. You will be part of Juniper Networks L4-L7 Next General Firewall Team responsible for providing protection against latest network vulnerabilities and threats. You will be part of a highly dynamic and engaging team that protects customers network against malicious actors. What You Need To Bring Knowledge in network vulnerabilities, detection tools and technologies Knowledge in exploitation and mitigation techniques. Hands on experience using wireshark/tcpdump or a similar network analysis tool on a daily basis Experience with any open source or commercial IDS/IPS Signature writing/validation. Experience in scripting languages like Python/Shell scripting. Understanding of IP/TCP/UDP and ICMP protocols including header contents and protocol flow concepts. Solid understanding at the packet level of common internet protocols such as HTTP, DNS, SMTP, POP3, IMAP, SSL, Telnet, SSH, SNMP, etc. Experience in penetration testing tools like metasploit and coreimpact desirable. The candidate must possess excellent communication skills, both verbal and written. Additional Skills Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, Solutions Design, Testing & Automation, User Experience (UX) What We Can Offer You Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division. Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. Let's Stay Connected Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE. #india #networking Job Engineering Job Level TCP_01 HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity. Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
Posted 4 days ago
0 years
1 Lacs
India
Remote
Job Title Community Mobilizer Post Type Project Based Organisation YWCA of Delhi Department Community Development Program Location Mangolpuri, Delhi Report to Community Coordinator Working Hours 8 hrs Renumeration 10000/- ROLE PURPOSE: The Community Mobiliser plays a key role in driving community-focused initiatives by engaging with local residents, especially the most marginalized groups, including women, children, and the poorest of the poor, identifying their needs, encouraging their participation, and linking them to relevant YWCA programs and services. The role also involves supporting the coordinator in implementing activities both at the community level and at the Community Resource Centre to ensure inclusive development and empowerment. KEY RESPONSIBILITIES Ø Independently & with team conduct home and community visits to carry out surveys, needs assessments, and community profiling; identify real and underlying issues; assess access to services; mobilize participants, especially in areas related to education, health, entitlements, and protection, and conduct regular follow-up visits as required. Ø Identify and report cases of violence, abuse, neglect, or exploitation of women and children during visits and assist affected individuals in accessing appropriate support services (e.g., Police, Child Welfare Committee (CWC), Childline). Ø Facilitate the enrolment of out-of-school children and support them through school admission processes. Ø Conduct and assist in Foundation and Preparatory education classes , helping children strengthen basic literacy, numeracy, and school readiness skills. Ø Mobilize participants for all center-based and field programs, including meetings, trainings, awareness sessions, and special events. Ø Identify and select participants based on the specific requirements of each program or activity. Ø Prepare and maintain participant lists in advance , ensuring alignment with target numbers and program goals. Ø Reach out to participants through home visits, phone calls, or group meetings to invite them and confirm attendance. Ø Ensure classroom or venue readiness before the session begins, including seating arrangements and materials, so that the coordinator or facilitator can begin without delays. Ø Take attendance and collect signatures from participants during the program. Ø Enter post-event data accurately into digital or manual records (e.g., Excel, Google Sheets) for documentation and reporting purposes. Ø Build strong relationships within the community , regularly engaging with women’s groups, adolescent groups, and other stakeholders to ensure long-term participation and trust. Ø Facilitate regular group meetings and maintain ongoing engagement with community-based organizations (CBOs), families, and local service actors. Ø Maintain daily records of field visits, program participation, and other activities in both manual registers and digital formats (e.g., Excel or Google Sheets). Ø Submit daily and monthly reports to the coordinator and support the compilation of the overall monthly report for the Head of Department (HOD). Ø Support the Centre Coordinator in implementing all center-level and field-based activities, including outreach, documentation, and monitoring. Ø Participate in internal meetings and trainings to strengthen field-based knowledge and skills. Desirable :Educational Qualifications, Experience and Skills: · Candidate must have completed Sr. Secondary (12th pass) · At least 2-5 yrs of experience in community-based work, preferably with women and children in NGO or development sectors · Skills: · Strong communication skills, both speaking and listening · Basic understanding of community dynamics , local governance, and access to schemes · Comfortable with data entry , mobile apps, Excel, and basic computer work Key Personal Attributes: · Honest, punctual, and self-driven · Able to work independently and in a team · Respectful of community culture, beliefs, and diversity · Patient and empathetic with vulnerable individuals and families · Eager to learn, adaptable, and open to feedback · Takes initiative and responsibility for self-growth and learning · Reflective and committed to continuous improvement How to Apply · Please provide your details through the below google form link. https://forms.gle/AEzRzHMdmbc1Nwfh8 and upload your most recent resume on or before 30th July 2025. Email id – jobs@ywcaofdelhi.org Important Notes: · Incomplete applications will not be considered · Only shortlisted candidates will be contacted · Applications will be reviewed as we receive them Job Type: Full-time Pay: ₹10,000.00 per month Work Location: In person Application Deadline: 31/07/2025
Posted 4 days ago
1.0 years
3 - 3 Lacs
Noida
On-site
IT Trainer – UCIT Programme Location: Ballabhgarh Reports to: Regional Coordinator . Purpose of the Role The role of IT Trainer is critical to the success of Udayan Care’s initiatives. This is an opportunity for a highly motivated individual to play an important role in IT education with enormous potential impact. The IT Trainer will report to the Head of the UCIT Programme on a regular basis providing updates on the progress of the various activities. Any challenges or problems in relation to completion of the various activities will be highlighted at the earliest opportunity. Key Responsibilities Plan, organize, and administer the prescribed curriculum with the support of the IT Programme Coordinator. Develop and issue educational content including notes, tests, and activities that facilitate students; acquisition of basic and advanced computer skills. Facilitate day-to-day classes to assist students in gaining technical knowledge needed to secure employment. Invigilate and assess assignments, quizzes, and examinations and distribute periodic progress reports of the students. Supervise the junior trainer. Data entry for monitoring & evaluation and Data compilation. Develop presentations for schools and other publicity and campaign work, community surveys, etc. Download important software updates and maintain hardware. Publicize programmes to target potential communities so as to attract a large pool of enrollments at the centers. Plan and implement educational activities, co-curricular activities, large and small group workshops, social service activities, annual day celebration and events at the center. Prepare and submit written weekly reports to the Head of the Programme. Experience & Qualification · 6 to 24 months of work experience in the relevant field. Preferably in the NGO Sector. · Prior Experience in leading an NGO in programme implementation or teaching will be preferred. · Graduate or postgraduate preferably in Computers (BCA/MCA) · Willing to travel within Delhi/NCR Skills and knowledge Strong analytical and problem-solving skills Proficient in computer software’s like Excel, office, PowerPoint. Excellent written and verbal communications skills. Strong interpersonal skills and social values. Zeal to work in the community. Clause: Child Protection and Safeguarding Policy: Any employee, consultant, contractor, supplier, vendor, or resource person, shall read, be aware and sign to comply strictly with the Child Protection Policy, the Safeguarding Policy, and all accompanying policies of Udayan Care. Udayan Care gives the highest priority to its commitment to creating awareness, ensuring prevention, reporting, and response to all disclosures of abuse, violence, neglect, or exploitation or its threat for all children, young persons, and vulnerable adults that the organization is in contact with. Our CIRCA values, Code of Conduct and HR norms clearly regulate and ensure the implementation of the highest standards towards zero tolerance of any safeguarding concerns. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Health insurance Provident Fund Ability to commute/relocate: Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): Rate yourself in Excel (Rating Scale 1 to 5) Education: Bachelor's (Preferred) Experience: IT Trainer/ Computer teacher: 1 year (Preferred) Work Location: In person
Posted 4 days ago
0 years
0 Lacs
New Delhi, Delhi, India
Remote
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people. Pay Band: 3/I Country/Location: India Department: Exams Contract Type: Fixed Term – Ends March 31, 2026 Role Purpose Providing support (remotely) to Examiners and Test Centers during live Video Call Speaking testing. They will be ensuring that system and processes are adhered, to enable an efficient, compliant, and high-quality marking operation and ensure that Test Takers’ speaking scores are delivered within the agreed time frame. Please note employees are expected to be available & flexible for cross-skilling into other lines of business as per business requirements. Which may require upskilling & working in the required areas as per standards/schedule. Challenges and Accountabilities Operations Management Service Delivery Stakeholder Management Quality Management Internal Customer Focus Service Delivery Share relevant results with Test Centers. Act as point of escalation for Test Centre queries relating to Local Examiners. Send Apportionment timetables to Examiners. Supporting Examiners during live tests across multiple time zones. Approving center requests for Examiner support. Assists managers with implementations of new processes. Scheduling training events, practice sessions and assessments for VCS Examiners This will include following a troubleshooting guide that will be provided to them to help fix and triage issues. Carry out “super user” tasks to help resolve test day issues. Act as the interface between GIS/China support teams and examiners. Act as the interface between examiners and Global Examiner hub team. Delivering efficiency by meeting & exceeding listed KPI’s. Process transactions as per process guidelines. Other responsibilities as identified during the development of the role. Stakeholder Management Develops good working relationships with appropriate colleagues throughout the British Council and in the relevant functional disciplines (VCS, Delivery) to facilitate the effective provision of high quality and customer-focused services and advice. Quality Management Achieving quality related KPIs of the process. Ensuring that Process Compliances are followed. Taking continual improvement initiatives in the process. Internal Customer Focus Responds knowledgeably and professionally to enquiries within VCS, to ensure internal customers receive high quality, prompt, and timely service and/or advice. Refers on to others only complex enquiries, or those outside own area of expertise. Uses a range of enquiry, research, and analytical approaches to ensure they have an accurate understanding of the internal customer’s business needs and concerns before providing appropriate services, advice or problem-solving support. Minimum/essential Role specific knowledge and experience: Excellent communication skills. Analytical with excellent attention to detail. Proficient in MS office applications Ability to inspire and support people Ability to plan well and prioritize work Good decision-making Proactive approach with focus on problem analysis & resolution 0-6 months work experience. Desirable Demonstrable experience of working as part of a dispersed team to deliver a service Demonstrable experience of reacting positively to change Requirements Education: University degree or equivalent Language: English C1 (Aptis, IELTS 6.5 or equivalent) Locally Recruited Applications are welcomed from candidates currently in this location with a natural right to work. Applications are also welcomed from candidates currently based in other British Council country offices. However, please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role. Relocation support is also not provided. A connected and trusted UK in a more connected and trusted world. Equality , Diversity, and Inclusion (EDI) Statement The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children. If you have any problems with your application please email askhr@britishcouncil.org Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.
Posted 4 days ago
90.0 years
0 Lacs
Noida, Uttar Pradesh, India
On-site
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire. Pay Band: 5 Country/Location: (Advant IT Park) Noida, India Department: GSS English & Exams (IELTS Operations) Contract Type: Fixed term contract until 31 March 2027 Closing Date: Wednesday 06 August 2025 - 23:59 Singapore Time (GMT +8) Role Purpose & Accountabilities We are seeking a dedicated professional to join our team in a role focused on understanding the information needs of our operations and delivery teams. This position involves developing and maintaining reports and systems to ensure accurate and timely fulfillment of these needs. You will work in shifts and may occasionally travel or extend hours during training drives, with a requirement to work from the office five days a week. Key responsibilities include short- and long-term workload forecasting, scheduling, and real-time resource management, while ensuring delivery of key performance metrics. The role also involves supporting IELTS Operations reporting requirements, aligning reports with business strategy, and identifying new reporting needs. You will ensure compliance with information security policies and ISO 27001 standards, manage access levels, and provide security awareness training to the team. Qualifications Graduate degree Microsoft Excel Certification (Intermediate level) VBA Certification (Intermediate) Power APP Power Automate .NET (Basic) Advance Excel certification (desirable) Role Specific Skills, Knowledge And Experience Advanced MS Office skills Good communication skills Expert in reporting & analytics with relevant exp. In a reporting/analytics role. Strong understanding of MIS principles, reporting standards, and performance metrics. Proactive approach with a focus on problem analysis & resolution. Ability to plan well and prioritise work Expert in MS Excel Expert in VBA Knowledge of workflow automation, macro development, or process improvement techniques. Expertise in reporting and dashboard tools: Power App, Power Automate. Meet English language proficiency at a minimum level of IELTS band 7 or equivalent internationally recognised qualification Demonstrable experience of reacting positively to change Experience in a KPO industry in a secured environment 2-5 years in MIS, data analysis, or automation roles. MIS reporting and automation projects. Benefits 21 days of Annual Leave per calendar year, subject to policy 14 days of Public Holidays per calendar year Group Mediclaim policy Group term life insurance policy Group accident insurance policy Gratuity, subject to prevailing country laws Free library membership Professional development - Ongoing learning and career growth opportunities to support your development. Further Information Right to work: As we cannot sponsor work passes, applicants must already have the right to live and work in India. Workplace type: 100% onsite work from Noida office Work Schedule: The position holder would be required to work in shifts. The role requires working from the office on all five days of the week. May require travel occasionally, work extended hours during training drives A connected and trusted UK in a more connected and trusted world. Equality, Diversity and Inclusion Statement We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. Safeguarding Statement The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children. If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org
Posted 4 days ago
90.0 years
0 Lacs
Noida, Uttar Pradesh, India
On-site
As a valued employee of the British Council, you already help us deliver our mission to support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For over 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. You are part of our organisation in over 200 countries and territories and where we are on the ground in more than 100 countries. We connect. We inspire. Marketing Automation Specialist The Role The role involves supporting regional marketing teams in building campaigns on HubSpot, adapting global journeys for English, Exams, and Cultural Engagement, translating content, localizing messaging, and implementing localized channel strategies. Accountabilities Supporting the Marketing Manager and Regional Head in executing campaign strategies for English, Exams, and Cultural Engagement. Reviewing briefs, building and managing campaigns in HubSpot, localizing content, and adapting journey templates. Ensuring proper tagging for reporting and helps refine dashboards to incorporate regional performance metrics. Working with the global data lead to maintain HubSpot database integrity, managing user profiles, contact consent, taxonomy, and dashboards. Upskilling team members and providing insights into platform advancements and best practices. Stakeholder management - Supporting the Hub and regional enablement leads to ensure operational marketing excellence. Providing regional updates to the global enablement team on platform usage and governance is also required. Overall, the role combines campaign execution, strategic adaptation, database management, and stakeholder engagement to enhance marketing performance. Role Specific Knowledge And Expertise Able to effectively manage multiple project deliverable to a successful resolution on time and to brief. Experience in designing and building templates (email etc), landing pages, journeys, managing lists and general platform governance within HubSpot Marketing Hub Experience in designing and creating reporting dashboards within HubSpot Marketing Hub. Proven experience working in a content/digital marketing role within a large and complex organisation Stakeholder engagement and influencing - able to work with cross-functional stakeholders across multiple-time zones. Experience with Marketing platform governance Comfortable working independently and as part of a team. Self-starter with a growth mindset. Education: Graduate (Degree or professional qualification in marketing, communications or business or demonstrable level of equivalent experience) Important Information Department: Marketing Operations Global Contract type: Fixed Term Contract (2 years) Pay band : 6 Location : Noida, India (Hybrid) No. of openings: 3 Requirements Please note that candidates must have the pre-existing, legal right to work in India. Mobility / relocation / visa sponsoring support will not be provided. British Council supports working in new ways such as hybrid working, subject to full approval by line management and conditional upon our ability to provide the appropriate level of service. This may not be appropriate for all roles but can be explored at interview. Closing Date: Thursday, 31 Jul 2025 at 23:59 IST Time/ 19:29 UK Time A connected and trusted UK in a more connected and trusted world. Equality, Diversity and Inclusion Statement We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. Safeguarding Statement The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children. If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org
Posted 4 days ago
90.0 years
0 Lacs
Noida, Uttar Pradesh, India
Remote
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire. Pay Band: 7 Location: Noida, India Department: Finance and Corporate Services Contract Type: Indefinite (Permanent) Application Deadline: 03 August 2025, 23:59 IST Interview Dates: To be confirmed Salary: Starting at INR 11,78,301 per annum (negotiable based on skills and experience), plus standard employee benefits. This role is open to individuals who are currently based in India and have the legal right to work here. Please note that relocation or sponsorship support is not available for this position. The British Council supports flexible and hybrid working models, subject to approval by line management and alignment with business requirements. Specific arrangements may be discussed during the interview. Role Purpose The FP&A Lead will play a pivotal role in delivering high-quality financial planning, forecasting, reporting, and performance management support to business stakeholders across regions. As a trusted finance partner, you will work closely with Regional Business Unit (SBU) leads and Finance heads to ensure accurate, reliable, and insightful reporting and analysis. You will also support long- and short-term planning, help drive key financial decisions, and lead support a team to ensure robust capability within the FP&A function. Key Responsibilities Planning, Forecasting & Budgeting Lead planning and forecasting processes across the region, ensuring timely and accurate submissions. Challenge business inputs, identify synergies, and ensure delivery to corporate deadlines. Support rolling forecasts and planning cycles, and reconcile SAP inputs prior to system closure. Develop and implement standardised reporting templates for both regional and local use. Financial Analysis Analyse business performance, growth trends, KPIs, and product lines to identify risks and opportunities. Manage investment appraisal activities (pre- and post-investment models) and contribute to process development. Management Reporting Consolidate and deliver monthly and quarterly management reports at the regional/cluster level. Liaise with business leads and the Regional Head of FP&A to explain variances and deliver clear financial commentary. Analyse pipeline activities to track progress against targets and support business reviews. Performance Management Work with business leaders to assess performance and recommend corrective actions. Monitor cost allocations and master data accuracy (WBS, PC, CC). Ensure timely delivery of all outputs as per corporate and regional deadlines. Team Leadership & Development Coach and develop individuals and foster high team performance. Build capacity within the FP&A team to adapt to changing business needs. Ensure relevant financial training and promote the British Council’s commitment to Equality, Diversity, and Inclusion (EDI). Language Requirements Must be fluent in English (written and verbal). Essential Required Experience & Skills Proven success in delivering results within a complex international structure under tight deadlines. Strong experience in Financial Planning & Analysis. Advanced MS Excel skills (pivot tables, dashboards, power pivot, power query, etc.). Experience working with remote or virtual teams. Collaborate closely with business stakeholders, serving as a strategic finance partner Desirable Familiarity with SAP and/or Anaplan. Working knowledge of Power BI. Educational Qualifications Minimum CA, CA Inter, or MBA in Finance. Desirable MBA in Finance with 7–8 years of focused experience in FP&A. A connected and trusted UK in a more connected and trusted world. Equality, Diversity and Inclusion Statement We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. Safeguarding Statement The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children. If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org
Posted 4 days ago
90.0 years
0 Lacs
Noida, Uttar Pradesh, India
On-site
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire. Job Title : Executive Exams Operations Purpose Of Job To support the planning and delivery of UK examinations to enable the British Council to achieve its objectives by ensuring quality and compliance standards are met and the highest levels of service are offered to both internal and external customers. Role context The British Council Around the World The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust. We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Each year we reach over 20 million people face-to-face and more than 500 million people online, via broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body. South Asia Region: The region is of high priority for the UK covering both high-growth economies (notably India, with a population of 1.2bn) and other countries important to the UK from a security perspective, principally Pakistan and Afghanistan. It comprises India, Pakistan, Bangladesh, Afghanistan, Sri Lanka, Iran (non-represented) and Nepal. Programme priority areas are English, where there is a need to develop a stronger product offer for teachers and learners; Higher Education (with large opportunities in market intelligence and knowledge transfer) and the Arts. The region’s exams business is one of the largest in the network. The British Council In India The British Council has been operating in India since 1948. Our vision is of a bilateral relationship strengthened by improved economic, social and cultural opportunities for the next generation of young people in India. We work in arts, education and by sharing the English language and increasingly focus on transformative programmes online (with the aim of reaching of tens of millions of people online in 2017 and more in future years) and through partnerships in States across the country Main opportunities/challenges for this role Your role will include the following areas: exam logistics, test day planning, post-test activities, test day staff / examiner allocation. Responsible for operational excellence in the planning and delivery of Distribution and other examinations. Adhere to India Exams, global and board specific procedures, policies and ensure that procedural timelines are met. Responsible for compliant and secure storage of all required data and materials Provide required financial data as required to ensure an efficient, secure and appropriately controlled environment as per British Council’s financial control standards Coordinate all resources efficiently, taking into account times of peak activity and factors which could influence operations, for example festivals and seasonal weather constraints Manage and ensure all storage of exams material and information is secure, compliant and meets all procedures and policies. Support Exams operations, logistics and exam delivery by supporting pre and post exams delivery. Co-ordinate first level communications with customers and vendors. Complete required financial tasks as per British Council Financial guidelines and provide accurate financial information when requested. Adhere to operations service level agreements & agreed turnaround times as per customer service standards To ensure compliance with all corporate standards (e.g. DISTRIBUTION audits, Quality, Control and Compliance, Equality, Diversity & Inclusion, Data Protection and Safeguarding as well as externally driven client requirements) and in line with agreed financial and non- financial targets. Qualifications Any graduate Minimum 1 Years’ Experience Further Information Pay Band – 4 Contract Type – FTC Department/Country- Country/Cluster Operations /India Job Location - Mumbai Closing Date (Time) – 31 July 25 (IST) A connected and trusted UK in a more connected and trusted world. Equality, Diversity and Inclusion Statement We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. Safeguarding Statement The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children. If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org
Posted 4 days ago
90.0 years
0 Lacs
Noida, Uttar Pradesh, India
On-site
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For over 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in the more than 100 countries. We connect. We inspire . Job Title : Trainee- Executive Operations & Customer Service – IELTS Online (45488) Role Purpose Are you eager to learn and deliver exceptional customer service and operational activities for IELTS Online exams? Join us as a trainee and master the techniques of service delivery and customer service. You'll interact with test takers to address their queries and manage operational tasks using various tools and applications, ensuring exams are conducted efficiently and effectively. This role will help you develop the skills needed to become an Operations/Customer Services executive in the IELTS online process. Upon successful completion of the 12-month training period, you can apply for a Fixed-term Executive role in the process. If you're ready to embark on this learning journey and contribute to our mission, apply now! Main Accountabilities We are looking for a dedicated individual to be the first point of contact for IELTS online exams, handling customer enquiries and transactions. You will guide potential candidates through the registration process, explain the features of IELTS online exams, and manage refunds, transfers, and cancellations. Providing customers with information and resolving their queries effectively is key. You will create accounts and cases on Salesforce, update necessary data sheets, and maintain British Council quality standards in each interaction. Handling and managing candidate and customer complaints by providing appropriate solutions and alternatives within time limits and following up to ensure resolution is essential. In operations, you will manage the three key steps of the customer journey: pre-test, test day management, and post-test activities as defined in process maps. You will ensure timely reports related to the customer journey are maintained and reconciled regularly. Managing various operational processes, such as examiner planning, test day support, candidate reconciliation, and timely declaration of results, is crucial. You will read, understand, and comply with information security policies, raising incidents or blowing the whistle on any noncompliance with information security or IELTS-related policies. Ensuring compliance with organizational policies like the code of conduct and IT policy is mandatory. You should be able to manage tasks for multiple processes simultaneously, adapt quickly to different IT systems, and be proficient with Microsoft Office, especially Excel and Outlook. Good interpersonal and communication skills are necessary. Versatility is valued, as we appreciate the willingness to help beyond the job description. We seek a motivated self-starter eager to learn and develop as the role expands. Qualification And Experience 0-1 years of work experience. 1 year of experience in a voice process Graduation or equivalent (Minimum 50%) Important Information Pay Band : 3/I Country/Location : Noida, India Department : Exams Contract Type : Fixed term contract (1 year) Closing Date : 31 July 2025 23:59 IST (UTC+5:30) The role may close sooner if an ideal candidate is identified. Condition Of Employment Work Schedule: This is a 24/7 on-site role with rotating shifts, including night shifts. The position offers two days off per week, which may not always fall on weekends. Flexibility and adaptability to a continuous shift-based environment are essential. Locally Recruited Applications are welcomed from candidates in Noida, Uttar Pradesh with a natural right to work. However, please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role. Relocation support is also not provided. A connected and trusted UK in a more connected and trusted world. Equality , Diversity, and Inclusion (EDI) Statement The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children. If you have any problems with your application please email askhr@britishcouncil.org Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.
Posted 4 days ago
90.0 years
0 Lacs
Noida, Uttar Pradesh, India
On-site
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire. Pay Band: 4 / H Country/Location: Noida, India Department: GSS English & Exams (IELTS Operations) Contract Type: Fixed Term Contract Role Purpose The role is to provide a positive experience for all British Council customers by handling their enquiries effectively and aiming to resolve them on the first contact, helping to support and grow the business. Role Accountabilities The role involves delivering excellent customer service by maintaining a positive and professional attitude, promptly and accurately handling enquiries, and ensuring customer satisfaction through strong product knowledge. It also includes working closely with team members to share information and address customer needs. Additionally, the role requires adherence to information security policies, including compliance with ISO 27001 and IGA standards, managing user access, providing security awareness, maintaining proper records, and ensuring timely resolution of incidents within agreed SLAs. Role Specific Skills, Knowledge And Experience The ideal candidate will have 6 months to 2 years of experience in customer service or backend operations, preferably gained within a blended process environment. Further Information Language: Strong English proficiency is crucial for this role, requiring fluency in both written and spoken communication to effectively navigate British Council systems and international operations. Please note: Interviews will be conducted primarily in English. The successful candidate must be able to speak and write well in English, as this is essential for the role. Education: A bachelor's degree in any discipline is required. Locally recruited: Applications are welcomed from candidates currently in this location with a natural right to work. Relocation support is not provided. Overseas Citizen of India (OCI) card holders will need have, or be able to obtain, a valid special work permit issued from Government of India (GOI) to work in the British High Commission (BHC). BHC will not be able to sponsor work visas or obtain/ assist with the special work permit from GOI. Offers of employment made to OCI card holders will be conditional upon candidates obtaining a special work permit. Note: For requisite special permission to take up employment in any foreign Diplomatic Missions in India, OCI Cardholder must visit https://ociservices.gov.in Work Schedule: This is a 24/7 on-site role with rotating shifts, including night shifts. The position offers two days off per week, which may not always fall on weekends. Flexibility and adaptability to a continuous shift-based environment are essential.There is no hybrid work arrangement for this position and it requires working onsite five days a week. A connected and trusted UK in a more connected and trusted world. Equality, Diversity and Inclusion Statement We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. Safeguarding Statement The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children. If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org
Posted 4 days ago
0 years
0 Lacs
Noida, Uttar Pradesh, India
Remote
The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK. These connections lead to an understanding of each other's strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications. This is a freelancing opportunity that requires you to work from the office on days when tasks are assigned to you . Purpose Of Job Position holder will operate for different processes like Remote Invigilation, Operations and/or Customer service for English and Exams business. Skills And Knowledge Meet English language proficiency at a minimum level of IELTS band 6.5 or equivalent internationally recognised qualification (BCMS will arrange for language proficiency and certification test) Good Computer (MS office) and keyboard handling skills Experience Proficient in English Communication Skills – both verbal and written Context And Environment Freelancer English and Exams Education Qualification – Undergraduate / Graduate Candidates only from Delhi-NCR are eligible to apply Expected to work in flexible shift hours Required to work in a team in coordination with a Team Leader The individual is required to operate in a secured environment i.e. access to personal belongings and mobile phones or any other electronic devices is not allowed on production floor. The placement for this role is based on a comprehensive assessment and clearance of Background checks. The role will demand cross working between various customer services and operational processes for effective delivery. Equal Opportunity And Diversity Monitoring Information The British Council is committed to a policy of equal opportunity and welcomes applicants from all sections of the community. We work to ensure that people are not unjustifiably discriminated against on the basis of gender, including transgender, marital status, sexual identity, religion and belief, political opinion, race, work pattern, age, disability or HIV/AIDS status, socio-economic background, spent convictions, trade union activity or membership, on the basis of having or not having dependants, or any other irrelevant grounds. Accountabilities, Responsibilities And Main Duties High attention to details to ensure validation of right information of the candidates before start of the exam. Resolve Queries of the candidates during the check in process. Identify and escalate priority issues. Route/Transfer issues to appropriate resource/channel if necessary. Follow up on enquiries where necessary. Complete logs, update necessary data sheets Ensure daily transaction targets are met with high quality standards. Information Security Read, understand and comply with the information security policies Raise incident / blow whistle when observe any noncompliance to information security policies Key relationships: (include internal and external) Direct: Process Manager Assistant Manager Team Leader Indirect: Management English & Exams Other Important Features Or Requirements Of The Job (e.g. travel, unsocial/evening hours, restrictions on employment etc) The process may require working in different days depending on work Long sitting hours Secured environment i.e. no access to mobile phones on floor, very limited internet access, no personal belongings to be carried. High level of compliance to the agreed process guidelines. No legal/ criminal case in history A connected and trusted UK in a more connected and trusted world. Equality Statement The British Council is committed to a policy of equality and to valuing diversity and is keen to reflect the diversity of the societies in which we work at every level within the organisation. We welcome applications from all sections of the community. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies. The British Council has Disability Confident Employer Status. We offer a guaranteed interview scheme for disabled applicants who meet the essential criteria for the role. Applicants are encouraged to highlight any specific requirements or adjustments needed to enable participation in the recruitment process. The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children. If you have any problems with your application please email askhr@britishcouncil.org
Posted 4 days ago
90.0 years
0 Lacs
Noida, Uttar Pradesh, India
On-site
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire. Pay Band: 3 Country/Location: Noida, India Department: English & Exams Contract Type: Fixed Term Contract Location: British Council Office, Noida (100% work from office) Shift Schedule: Rotational shifts (including weekends and public holidays as per business requirements) Salary: ₹2.73 – ₹3.72 LPA Role Purpose, Main Challenges & Accountabilities We’re looking for someone who’s committed to delivering outstanding service to British Council customers. You’ll be the first point of contact, ensuring all queries are handled accurately and promptly across calls, emails, or chats. You’ll contribute directly to our business goals by supporting customers professionally and empathetically, ensuring satisfaction and maintaining high service quality standards. You’ll also collaborate closely with the wider team, sharing feedback and suggestions to improve operations. This role requires flexibility—expect office-based work in a 24/7 shift setup, including occasional travel and extended hours during busy periods or training drives. Role Specific Skills, Knowledge And Experience You should be confident communicating in English and Hindi and have working knowledge of customer service practices across multiple channels (voice, email, chat). Strong keyboard handling and MS Office skills are expected. Experience in a customer-facing or back-end support role (up to 6 months) is desirable but not essential. Requirements Language: Proficient in English & Hindi Education: Bachelor's Degree Passport requirements/right to work in country: Must have the right to live and work in I Please note: Interviews will be conducted primarily in English. The successful candidate must be able to speak and write well in English, as this is essential for the role. ndia. A connected and trusted UK in a more connected and trusted world. Equality, Diversity and Inclusion Statement We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. Safeguarding Statement The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children. If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org
Posted 4 days ago
90.0 years
0 Lacs
Noida, Uttar Pradesh, India
On-site
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire. Job Title : EoR Officer Purpose Of Job To provide support to the Enquiries on Results Support Manager in the delivery of the Enquiry on Results (EoR) service, providing excellent levels of customer service to test centres globally. The post holder will be responsible for logging EoR applications globally in line with agreed service turnaround and provide administrative and process specific support to EoR team. The role is to work from the office and the post holder should be flexible with 24*7 shift environment. Role context The English and Examinations Strategic Business Unit (E&E) is one of three strategic business units in the British Council (the others being Arts and Education & Society) all of which have the remit to build trust for the people of the UK by building relationships through aspects of our language and culture. E&E achieves this by enabling people across the world to access the life-changing education and work opportunities that are created by learning English or gaining valuable UK qualifications. Promoting the English language also provides a medium for communication, helping break down barriers of misunderstanding or mistrust between cultures. The British Council’s 2020 vision for English & Examinations is to be the world authority in high quality English language teaching, learning and assessment, as well as the international distributor of choice for UK professional and school qualifications. Main opportunities/challenges for this role Service delivery Ensures the results are released within 24 hours from receipt of Senior Examiner Manager while monitoring the accuracy of the released results. Manages the various applications related EOR team inboxes, dealing with enquiries. Improves EOR service quality by assisting in evaluating and updating current EOR procedures. Receives instructions and requests from EoR managers and Examiners, and plans and organizes given resources accordingly (often at short notice) to ensure that work is carried out efficiently and effectively Provides timely feedback on EoR marking issues and events to more senior managers, enabling the adaptation of work plans where necessary and supporting continuous improvement in the efficiency/cost effectiveness/quality of service delivery/systems in the team. Provides proactive and timely support to the EoR Support Manager and team members if and when required. Provides administrative support in the recruitment, training, standardization and monitoring of EoR markers. Customer service Takes end-to-end accountability for researching and obtaining satisfactory and timely resolution of complex/escalated queries from Senior Examiners and Centres. Coordinating input from other colleagues/departments/managers as required, to do so. Ensures the Senior Examiner/Centre is kept informed throughout the process. Relationship & stakeholder management Develops good working relationships with appropriate colleagues throughout the BC to facilitate effective and efficient EoR results turnaround. As required, supports senior colleagues in hosting/attending EoR events and wider IELTS events as deemed appropriate by team manager, ensuring these run efficiently and effectively and that a positive, professional image of the BC is projected. Risk & compliance Follows agreed corporate risk management processes and procedures when delivering services (e.g. child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the BC and its customers at all times. Analysis & reporting Using standard procedures and templates, to produce weekly, monthly, and quarterly reports for the EoR Managers on EoR services. These reports analyze operational activity levels and performance data, to support managers in making timely and effective business decisions that respond to operational needs. Commercial & resource management Operates and runs regular reports on a range of standards, corporate financial processes, and procedures to enable effective budget and resource management for the EoR– e.g. purchase order system, FABS, SAP, procurement processes. Actively seeks to maximize value for money when booking meetings and training venues for Senior Examiner meetings and training sessions. Leadership & management Plans and prioritizes own work activities, which span across a range of different work streams, responding to changing and at times competing requirements to ensure effective delivery of responsibilities over a weekly/monthly time horizon. Likely to manage the day-to-day performance of a more junior team (temporary staff), dealing with sickness, discipline, motivation etc., to ensure high quality service delivery is maintained at all times. Tasks and coordinates offshore centre to complete activities in accordance with agreed marking deadlines. Qualifications Graduation in any field is a must. Role Specific Knowledge And Experience Minimum 1-2 years of exp. in backend operations/IELTS Demonstrable experience of excellent verbal and written communication skills for a wide variety of audiences Demonstrable experience of delivering training using a range of methods Demonstrable experience of working to tight, and immovable deadline Demonstrable experience of working as part of a dispersed team to successfully Further Information Pay Band – 4 Contract Type – FTC Department/Country- GSS English & Exams (IELTS Operations)/India Closing Date (Time) – 17 July 25 (IST) A connected and trusted UK in a more connected and trusted world. Equality, Diversity and Inclusion Statement We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. Safeguarding Statement The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children. If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org
Posted 4 days ago
30.0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
About the Company Softcell Global Technologies Pvt. Ltd. is a leading IT services provider with over 30 years of experience in infrastructure solutions, cybersecurity, cloud, and engineering. Trusted by top banks, enterprises, and government institutions, Softcell is a CERT-In empaneled organization at the forefront of cybersecurity service delivery. About the Role Softcell Global Technologies Pvt. Ltd. is seeking a highly skilled Senior Security Analyst with strong offensive security capabilities across the Web, Network, Mobile, Active Directory, OT environments and at least 4-5 years of experience in vulnerability assessment, penetration testing and code review. The ideal candidate must demonstrate proven hands-on experience, leadership ability, and excellent communication skills to manage project delivery, lead a technical team, and coordinate directly with enterprise clients. Practical skills are mandatory, and all shortlisted candidates will undergo a practical assessment. Responsibilities Conduct in-depth penetration tests on web apps, APIs, networks, cloud, and OT environments. Execute internal infrastructure and Active Directory exploitation using BloodHound, CrackMapExec, Impacket, etc. Perform OT/ICS/SCADA security testing, including assessments of protocols and firmware. Conduct comprehensive manual reviews to identify security flaws, insecure patterns, and logical vulnerabilities – SAST and DAST. Chain vulnerabilities to simulate end-to-end real-world attack scenarios and provide POCs. Team Leadership & Client Coordination Lead and mentor junior security analysts during engagements. Act as the technical lead for VAPT projects, ensuring timely delivery and quality assurance. Interface directly with clients to understand requirements, present findings, and suggest remediation strategies. Manage testing schedules, reporting timelines, and escalation workflows. Draft detailed vulnerability reports with actionable remediation. Qualifications Bachelor’s degree in Computer Science, Cybersecurity, or related field. Required Skills 4–5 years of hands-on experience in penetration testing and red teaming. Strong grasp of OWASP Top 10, MITRE ATT&CK, and real-world threat simulation. Expertise in AD security, internal lateral movement, and domain privilege escalation. Familiarity with OT security controls, risk frameworks (NIST, IEC 62443), and protocol fuzzing. Scripting proficiency in Python, PowerShell, or Bash. Exposure to tools like Nmap, Wireshark, Burp Suite, Metasploit, BloodHound, SonarQube, Checkmarx, etc. Leadership experience in managing client-facing pentest projects. Excellent communication, documentation, and collaboration skills. Preferred Skills Preferred Certifications: OSCP – Offensive Security Certified Professional OSWE – Offensive Security Web Expert CRTP – Certified Red Team Professional CRTE – Certified Red Team Expert CPENT – Certified Penetration Testing Professional CEH – Certified Ethical Hacker eJPT, eCPTX, CBBH, PNPT – or equivalent certifications in advanced adversarial simulation. Immediate Joiners Preferred Practical Skills are a Must Location: Delhi and Bangalore (Onsite Only) Equal Opportunity Statement Be part of a CERT-In empaneled cybersecurity team delivering critical security services. Get exposure to real-world attack simulations, internal security assessments, and VAPT projects. Learn and grow under certified red teamers and penetration testers. Access lab environments, tools, and mentoring to grow your skills. Regards HR Team
Posted 4 days ago
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