Customer Service Coordinator Wolters Kluwer India Private Limited

0.0 years

0 Lacs

pune, maharashtra, india

On-site

About the Role: As a Customer Service Coordinator, you will utilize your extensive knowledge and advanced skills to manage and resolve complex operational and administrative challenges. You will be a key player in improving customer service processes and ensuring outstanding customer experiences at a strategic level. Responsibilities: . Resolve high-impact and complex customer issues. . Develop and implement customer service strategies. . Lead and coordinate large-scale projects aimed at process improvement. . Provide expert advice and guidance to junior associates and supervisors. . Create and deliver in-depth training programs. . Monitor and evaluate performance metrics to identify areas for improvement. . Collaborate with cross-functional teams to enhance customer satisfaction. . Ensure compliance with company policies and industry regulations. . Implement and monitor quality assurance standards. . Serve as a subject matter expert in operational and administrative processes. Skills: . Expert Communication: Exceptional ability in all forms of communication. . Strategic Insight: In-depth understanding of customer service strategies. . Advanced Problem-Solving: Mastery in resolving complex and high-impact issues. . Leadership & Mentorship: Strong ability to guide and develop team members. . Project Management: Skilled in planning, executing, and managing large-scale projects. . Analytical Proficiency: Advanced capability in data analysis and metrics evaluation. . Quality Assurance: Expert understanding of QA standards and practices. . Regulatory Knowledge: Thorough knowledge of industry regulations and compliance. . Requires extensive knowledge and has advanced skills and expertise in operational or administrative processes and activities . Generates potential solutions to complex operational or administrative problems looks beyond the immediate problem to the broader implications of actions or decisions . Completes operational or administrative work with minimal supervision may work autonomously without established procedures and practices . Communicates important and/or sensitive information and negotiates with higher levels in other departments and/or outside organizations . May coordinate the work of others, but is not a supervisor

Posted 5 days ago

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