Customer Service Manager DAP Kia Pvt Ltd

3.0 - 7.0 years

0 Lacs

haryana

On-site

Role Overview: As a Customer Experience Manager (CXM) at the Gurgaon KIA Showroom, you will play a crucial role in delivering exceptional and seamless experiences for every customer visiting the car showroom. Serving as the brand's face, you will manage the entire customer journey from the initial inquiry to post-sale engagement. Your collaboration with sales, service, and marketing teams will be instrumental in enhancing customer satisfaction, loyalty, and brand image. Key Responsibilities: - Manage the customer journey by greeting and assisting customers upon their arrival at the showroom, ensuring a welcoming environment, and coordinating test drives and product demonstrations. - Maintain...

Posted 11 hours ago

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Lead, Customer Data Insights & Analytics SolarWinds

5.0 - 9.0 years

0 Lacs

karnataka

On-site

The Lead, Customer Data Insights & Analytics role based in Bangalore involves transforming the approach towards understanding and acting upon customer feedback. This strategic position requires a combination of operational expertise, data storytelling, and cross-functional leadership to enhance the overall customer journey. Your primary focus will be on driving data-driven decisions, optimizing customer-facing processes, and enhancing customer experiences throughout the organization. In this role, you will be responsible for various key areas: Customer Insights & Analytics: Establish a centralized insights engine to interpret various data sources such as NPS, CSAT, digital behavior, support ...

Posted 2 months ago

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