4 Experience Maps Jobs

Champion cutting-edge service design to shape customer experiences and influence strategic initiatives in a leading financial institution. Lead cross-functional teams to deliver excellence in service design. As a Service Design Vice President within Design and Customer Experience team, you will play a pivotal role in shaping end-to-end customer experiences by leveraging your deep expertise in service design and systems thinking. Spearhead strategically important initiatives, collaborating with diverse teams to develop innovative solutions that align with business objectives and enhance customer satisfaction. As an expert in service design, apply your advanced knowledge of service design principles to create seamless, inclusive, and accessible experiences for our diverse clientele. Your strategic thinking, compelling storyboards, and guidance to cross-functional teams will be instrumental in delivering exceptional service experiences. Job responsibilities Develop and implement a comprehensive service strategy to focus on direct and indirect experiences and align business objectives and customer experience enhancement across multiple products and platforms Lead cross-functional teams to create storyboards, service blueprints, and research to identify pain points, opportunities for improvement, and champion innovation in products and features of moderate complexity Design service blueprints and document processes and touchpoints and incorporate inclusive design principles for seamless, personalized, and accessible experiences Create experience maps and service prototypes to illustrate customer journeys, with an iterative mindset for continuous refinement Collaborate with stakeholders and product partners to integrate customer-centric decision-making, inform prioritization, and develop experience-led metrics to align business goals Required qualifications, capabilities, and skills 5+ years of experience or equivalent expertise in service design, experience design, or a related field, focusing on end-to-end customer experiences Proven record in innovative service design projects, including journey mapping, service blueprinting, and storyboarding Demonstrated expertise in creating direct and indirect experiences for diverse users Ability to work in cross-functional teams, facilitate collaboration, and encourage consensus toward common goals and objectives Experience with fast-paced, iterative design approaches involving frequent testing and refining of concepts Examples of recent work required

As the Design Sr. Manager, you will be a compelling designer, facilitator, and storyteller with the ability to work across various mediums such as digital prototyping tools, presentation design, immersive experience activations, and video. Your primary focus will be on creating high-impact deliverables and leading engagement sessions to assist business program owners in defining the end user experience for the S&T core priorities. You will be responsible for developing a comprehensive understanding of S&T core priorities and utilizing this knowledge to create engaging, user-friendly experiences across S&T core priority applications. Collaboration with multi-disciplinary teams (product, business, strategy, data & analytics) will be essential in delivering value through conceptualizing, co-creating, designing, and presenting engaging experiences. Your passion for using design to solve problems and strong presentation skills will be key assets in this role. Your responsibilities will include assisting the Product Owner in defining high-level concepts and customer value propositions, inspiring innovative design approaches, leading client-facing meetings, and workshops, as well as creating and demonstrating user flows and interactions for services or product tasks. You will also collaborate with other design disciplines to integrate user needs, balance them against business goals, and visualize solutions through models, wireframes, documentation, or prototypes. Furthermore, you will partner closely with front-end developers, conceptualize customer-centered products, provide guidance on product design to make them user-centric, and ensure delivery meets expectations. Maintaining and evolving Digital Principles and style guides for creating interactive, user-centric products will also be part of your responsibilities. Basic Qualifications: - 6 or more years of relevant work experience with a Bachelor's Degree, or at least 4 years of experience with an Advanced Degree (e.g., Masters, MBA, JD, MD), or 2 years of work experience with a PhD Preferred Qualifications: - BA/BS in a related field required, MS/MFA preferred - 12+ years of experience in specialization such as user experience, design strategy, marketing activation design, interaction design, or visual and content design - Expertise in digital design software and tools including Adobe Creative Suite, Sketch, Figma, etc. - Proficiency in Figma rapid prototyping techniques - Strong facilitation skills with a proven track record running client engagements - Excellent written and verbal communication skills - Experience working with design systems, components, and extensible assets - Proven history of delivering results on time and within budget - Strong organizational skills and attention to detail - Desire to teach others through hands-on experience While CPG industry experience is preferred, it is not required for this role.,

About the Role: As a Senior UX Researcher at Loop, you will play a crucial role in rethinking healthcare to empower individuals to lead longer, healthier lives. Collaborating with the design team, you will be instrumental in shaping the future of care and insurance products at Loop. Your responsibilities will include conducting user studies using a variety of methods such as interviews, participatory design, digital ethnography, and service safaris. You will facilitate rapid iterative prototype testing to assess both usefulness and usability. Capturing and sharing insights through rich artifacts like journey maps, experience maps, personas, stories, and scenarios will be a key part of your role. Creating a shared understanding of the target audience by conducting workshops with product designers, product managers, and business stakeholders will be essential. Your strong recommendations to the heads of design, product, and business will significantly contribute to shaping Loop's product roadmap and UX strategy. Working closely with designer teammates, engaging in ideation and critiques, and fostering a collaborative studio culture will be part of your day-to-day activities. What We Are Looking For: We are seeking an individual with a profound understanding and appreciation of people's values, behaviors, and needs. The ideal candidate should have a minimum of 4 years of experience working on software products. Experience with service design and prior exposure to the healthcare sector will be advantageous. Strong verbal, written, and visual storytelling skills are essential for this role. An understanding of metrics and business fundamentals, along with high organizational skills and proficiency in project and time management, are desired qualities. Candidates with a solid educational background in UX research, regardless of formal design school training, are encouraged to apply. About Loop Health: Loop Health, established in 2018, is India's pioneering health assurance company located in Bengaluru. Combining health insurance with preventive healthcare, Loop Health is dedicated to ensuring the well-being of employees and their families. The company's mission is to reintegrate quality and value in the healthcare sector.,

AM/Manager - Internal Communication Role Overview: We are seeking a dynamic, organized, and personable individual to oversee the operations of the FK Experience Center at ETV. The ideal candidate will be responsible for maintaining the space, coordinating with various stakeholders, hosting guests, and ensuring the experience aligns with Flipkarts values and purpose. This role requires a proactive leader with excellent communication skills, a presentable appearance, and an extroverted personality to confidently host and emcee experience segments. Key Responsibilities: Oversee the day-to-day management and upkeep of the FK Experience Center, ensuring the space is well-maintained, clean, and visually appealing. Coordinate with security, facilities, and other relevant teams to ensure smooth operations and compliance with safety standards. Manage bookings and schedule visits or events at the Experience Center. Host and host guests at the center, providing engaging and informative experiences. Emcee and anchor all experience segments during events, ensuring a seamless flow and engaging the audience. Serve as a brand ambassador, embodying Flipkarts core values and purpose in all interactions. Coordinate with internal stakeholders to organize experience sessions and special events. Maintain AV equipment, data, and other technical aspects of the space, troubleshooting as needed. Collect feedback and insights to enhance the experience and track operational metrics. Upkeep of the Space: Regularly check and maintain the physical condition of the Experience Center. Ensure all branding materials, signage, and displays are updated and in order. Qualifications & Skills: Bachelor’s degree or equivalent qualification. Proven experience in event management, guest relations, or similar roles. Excellent communication and presentation skills. Extroverted personality with a confident and articulate demeanor. Strong organizational and multitasking abilities. Ability to work under pressure and handle multiple responsibilities. Presentable appearance and professional conduct. Knowledge of AV systems and technical equipment is a plus. Desired Attributes: Passionate about brand representation and customer experience. Proactive, self-motivated, and solution-oriented. Strong interpersonal skills and ability to engage diverse audiences.