Job Title: Offshore Manager/Supervisor Location: Mangalore Shift: US Shift Overview: We are seeking a dedicated and proactive Offshore Manager/Supervisor to monitor and manage various operational aspects of our hotel remotely. This role involves surveillance monitoring, OTA (Online Travel Agency) management, coordination with on-ground teams, and overseeing digital marketing initiatives to ensure smooth day-to-day functioning of the hotel. Key Responsibilities: Surveillance & Security Monitoring: Monitor live CCTV camera feeds to ensure safety and security across hotel premises. Identify and report any unusual activity or incidents to the local team. Channel & Booking Management: Monitor and manage booking portals including Cloudbeds, Expedia, Booking.com , and the hotel's main website admin panel . Ensure room inventory, pricing, and availability are updated and synchronized across platforms. Track and report booking trends and occupancy rates. Digital Marketing & Social Media: Plan and execute social media campaigns to promote offers and boost brand awareness. Regularly post and engage on platforms like Facebook, Instagram, etc. Coordinate with design/content teams for creatives, captions, and promotions. Asset Monitoring & Maintenance Coordination: Keep track of hotel infrastructure and assets, flagging any issues or repair requirements. Request repair/replacement of assets with the concerned department/person. Coordinate with designated service centres , log service tickets, and follow up until resolution. Offers, Discounts, and Coupon Management: Collaborate with hotel management to update seasonal offers , discounts, and promotional codes on booking platforms and the hotel website. Monitor the effectiveness of promotional campaigns and report results. Coordination & Reporting: Maintain regular communication with hotel staff, managers, and third-party service providers. Submit daily/weekly reports on operations, bookings, social media performance, and maintenance issues. Required Qualifications: Bachelor's degree or diploma in Hotel Management, Hospitality, Business Administration, or a related field. Strong understanding of hotel operations, digital platforms, and customer service. Basic knowledge of online booking systems and social media management. Strong communication skills in English (both written and verbal). Desired Skills: Excellent communication and coordination skills to liaise with on-ground teams and service providers effectively. Ability to monitor and analyze surveillance footage, booking trends, and digital marketing performance. Proficiency in using OTA platforms (e.g. Cloudbeds, Expedia, Booking.com) for booking management. Familiarity with social media marketing and basic digital marketing strategies. Strong problem-solving skills and attention to detail for asset monitoring and maintenance coordination. Ability to work independently and adapt quickly to remote operational requirements. Preferred Experience: Candidates with 0-1 year of experience are eligible. Training will be hands-on and self-paced, with resources provided for a smooth learning curve.
