Executives

Position Title, Responsibility Level:

Function:Operations

Reports to -

Assistant Manager/Lead Assistant Manager - Operations

Permanent/ Temporary:Permanent

Span of Control -

Nil

Location:

Noida

Roles and Responsibilities

• Resolved disputed account issues.
• Record and process received disputes.
• Determine the appropriate dispute classification from listed types.
• Order new and review existing documentation to resolve dispute.
• Prepare correspondence (letters, emails, and/or faxes) and follow up with investigation via email and/or fax.
• Electronically file all documentation according to policy and procedure.
• Obtain account information and account verification from seller of the account.
• Serve as liaison between debtors, sellers and other parties and Company on disputed accounts provide information as required to appropriate parties.

Skill Set

• Good English Comprehension skills
• Basic understanding of credit card statements (Domestic or International)
• Eye for detail

Performance parameters

• Productivity
• Quality / Accuracy
• Turn Around Time and Cycle Time of work assigned
• Domain expertise and certifications scores
• Schedule adherence, Punctuality and Discipline

Primary Internal Interactions:

• SME for technical assistance/process updates/training
• Assistant Manager for the purpose of performance reviews, training and development
• Manager for the purpose of settling performance issues and skip meetings

Primary External Interactions

• Escalation teams at the client end for the purpose of seeking clarifications and answering queries