4 Executivelevel Communication Jobs

You will be responsible for managing incidents for Plumes production systems globally, ensuring the efficiency and effectiveness of the Incident process within the Organization. Your key tasks will include the classification and prioritization of all incidents based on their impact on contract SLAs, engaging resources to resolve major incidents to avoid customer/business impact, and identifying opportunities for improvement in the existing incident management process. In this role, you will provide immediate responses and coordination to minimize the duration of service interruptions. You will be making decisions regarding real-time incident resolution activities and selecting client situations for executive and management escalation updates. Acting as a liaison between the business and technology teams for high severity incidents, you will escalate issues as appropriate. Additionally, your responsibilities will include maintaining trend data and metrics related to changes and incidents for clients, compiling enterprise post-incident reports, and collaborating with various teams in root cause analysis. You will support software engineering, technical operations, information technology, information security, customer support teams, and others in assessing and triaging incident escalations. Communication updates for all incidents until resolution and managing communications to internal stakeholders, leadership, and customers will also be part of your role. To excel in this position, you should have senior-level experience in Incident Management, with a minimum of 5+ years in ITIL-based incident management in fast-paced, high-availability environments. Deep knowledge of ITIL frameworks, proven track record in process implementation, experience with ITSM platforms, and a solid understanding of cloud and network infrastructure are essential. Strong incident performance monitoring skills and executive-level communication and management capabilities are also required. As for personal attributes and soft skills, you should possess a strong and assertive personality, be calm and structured under pressure, a strategic and analytical thinker, an excellent communicator, proactive and hands-on mentality, and have high flexibility in terms of availability. This role requires you to work in the office 5 days a week, with a commutable distance, and no relocation assistance will be provided. If you believe you meet the qualifications and can bring the necessary skills and attributes to this role, we look forward to receiving your application.,

The role at Zalaris APAC & Global Markets based in Chennai/Bangalore involves supporting the RFP/RFI response process, leading solution demonstrations, and maintaining presales documentation. As the Presales Support for GCC Services, you will assist in sales opportunities for Zalaris GCC offerings, prepare value propositions, and participate in client workshops. Success in this role will be measured by shortening the deal cycle, signing key GCC deals, and receiving positive stakeholder feedback. To qualify for this position, you should have a Bachelor's degree in Engineering, Business, or HR, with an MBA or equivalent being desirable. Domain expertise in GCC & Outsourcing, technical skills in cloud architectures and integration patterns, commercial skills in deal pricing and risk management, and soft skills in communication and negotiation are required. Preferred attributes include customer obsession, analytical rigor, influence without authority, and a growth mindset. The ideal candidate will have a growth mindset to continuously learn and improve, as well as the ability to work effectively in cross-functional teams and tight timelines.,

The ideal candidate should have a minimum of 12 years of experience in ERP functional delivery, with at least 5 years of experience in managing global rollouts and support. You will be responsible for leading the full-cycle implementation of Oracle ERP Cloud (or E-Biz) and SAP ECC/S4 modules. Your expertise should include a deep understanding and command of processes related to Plan-Source-Make-Deliver-Finance. In this role, you will be hands-on with activities such as cut-over, data migration using tools like FBDI, ADFdi, LTMC, and keeping up with cloud release schedules. Proficiency in tools like ServiceNow, Jira, SQL for issue triage, and OTBI/BI Publisher reporting is essential. You should also have a track record of successful vendor governance, budgeting, and effective communication at the executive level. Maintaining Ticket Hygiene for all incident Tickets will be a crucial aspect of your responsibilities. Additionally, possessing a certification in Oracle Cloud Financials or SCM is highly preferred. Knowledge of OCI / OIC integrations, tools like GoldenGate, Boomi, and exposure to AIOps/RPA for ticket deflection and automated controls will be advantageous. An Agile-Scrum and DevSecOps mindset will be beneficial for SaaS extension delivery in this role. Your ability to adapt to changing requirements and work collaboratively in a fast-paced environment will be key to success.,

As an AI Success Manager at our fast-growing, tech-enabled outsourcing platform, you will be responsible for owning the end-to-end deployment of AI voice/chat agents. Your role will involve bridging the gap between clients, engineers, and internal teams to launch high-performing AI agents that enhance customer experience and business metrics. You will be leading discovery sessions to understand client goals, compliance needs, and success metrics. Designing and documenting AI agent blueprints, coordinating with product, engineering, and ops teams for configuration, testing, and launch, as well as integrating AI agents with CRMs, telephony, and data tools via APIs/webhooks are key responsibilities. Additionally, you will own UAT, feedback collection, and go-live sign-off, track KPIs like CSAT & containment, and continuously optimize agent performance. With at least 3 years of experience in AI implementation, including voice/chat agents and NLP platforms, you are expected to have strong experience in integrating with CRMs/ticketing platforms such as Zendesk and Freshdesk. Your comfort working with web tech and APIs, along with skills in project management, stakeholder communication, and risk mitigation, will be crucial. As a data-driven thinker with executive-level communication, you will not just implement but also continuously iterate and improve post go-live. In this role, you will have the opportunity to work at the forefront of AI and customer experience, collaborate with high-growth clients from various industries, and shape the future of voice & chat agent delivery. You will also be instrumental in driving MRR growth through smart upselling and will be part of a fast-paced, innovation-led culture where you will have real ownership.,