Executive Master Data

Job Description

About VOIS: VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK. Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone. About VOIS India: In 2009, VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more. Key accountabilities and decision ownership: Manage Master Data related process activities Maintain High Data Quality as per MDG tool Agile approach on completing mass master data object changes. Daily Audits Reconciliation Project Management, meet project timelines, Achieve UAT and meet stakeholder’s expectation. Manage Team’s KPIs achievements along with transparent view which will ensure trust over VOIS. Manage Team’s NPS to keep the partner promise up and also manage strong relation with stakeholders. Query Resolution Manage structural business model changes and volume spikes without impacting SLAs Contribution on digital automation. Handle issues/Escalations effectively with stakeholder regarding Contract Management Process & Manage end to end Life cycle of Contract Achieve and improve the process KPI performance Manage Query resolution and troubleshooting Reviewing and guiding for MIS & Reporting as per requirement from management Escalate functional questions / bugs / change requests as per agreed escalation process. Arrange trainings to the internal team/ stakeholders about the process & tools Supports the adoption of SCM system and process across global. Builds strong relationships with stakeholder and suppliers. Ensures continuous alignment with internal stakeholders incl. all teams in SSC, IT and corporate & circle SCM’s for seamless support delivery Contributes to driving the Health, Safety and wellbeing agenda in SCM & local operations Core competencies, knowledge and experience: Supply Chain know-how, Project Management Communication skills Managing a changing environment Making a personal difference Communicating for impact Ability to motivate a small team Ability to work across peer group in multiple teams/ locations Excellent MS Office Knowledge Commercial Contract Management (Service Levels & Obligation finding skills) Reading skills to understand the contract clauses GDPR DPA skills Must have technical / professional qualifications: # SAP, MDG, Material Master, Vendors Master, Customer Master # MS Office Apps # Power BI India: VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics. As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 10 Best Workplaces for Millennials, Equity, and Inclusion, Top 50 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 10th Overall Best Workplaces in India by the Great Place to Work Institute in 2024. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do. By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills! Apply now, and we’ll be in touch!