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Level 2 Support Engineer Litmus7

3.0 - 7.0 years

0 Lacs

karnataka

On-site

As a Retail Store Support Specialist working exclusively during India night shifts, your role will involve supporting retail customer store operations. You will be responsible for: - Interacting with store agents over calls, emails, and slack channels to provide support. - Handling/supporting POS (Point of Sales) systems & peripherals. - Familiarity with any RFID platform used for inventory operations in stores (receiving, sending, transfers). - Performing/executing SOPs, following incidents/problems, escalating issues to L3 SMEs, and updating ServiceNow ticketing systems. - Monitoring store applications/operations using observability tools. - Knowledge of ITIL framework, specifically on Ale...

Posted 1 month ago

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