451 Exchange Server Jobs - Page 18

Job Characteristics: Responsible for a variety of tasks including directing and monitoring technology operations, supporting hardware, providing service desk supports, as well as providing tools, process and expertise enabling application development teams to achieve objectives and to navigate application code within Development, Stage/QA, & Production environments. Competent in most phases of production control. Creates and modifies production procedures and standards. Runs, restarts and schedules priorities of new production control systems. Develops and maintains overall knowledge of users needs. May be responsible to use analytical skills to determine problems and repair systems. Education/Work Experience: Typically requires a degree and 2-4 years experience; or no degree and 6-10 years combined education and equivalent work experience (typically 1 year experience = 1 year education). Independence Level/Reports to: Works under limited supervision on assigned tasks or portions of projects to determine and develop approach to meet desired objectives. May lead projects/research with limited scope and complexity. Normally reports to Manager.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Microsoft Exchange Server Admin. Experience: 3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: M365 Exchange Online.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Mandatory Skills: Microsoft Lync SFB Server Admin.Experience: 5-8 Years.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Mandatory Skills: Microsoft Teams. Experience: 5-8 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: M365 Exchange Online. Experience: 3-5 Years.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Mandatory Skills: Microsoft Exchange Server Admin.Experience: 5-8 Years.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Mandatory Skills: Microsoft Exchange Server Admin. Experience: 5-8 Years.

SPM Responsibilities: - Managing and administering Microsoft Exchange Servers and related technologies. - Installing, configuring, and maintaining Exchange server software and related components. - Monitoring and resolving issues related to Exchange mailboxes, message tracking, and transport logs. - Deploying and configuring Exchange Online Protection for inbound and outbound email protection. - Managing and monitoring email infrastructure for high availability and optimal performance. - Working closely with other IT teams to troubleshoot and resolve issues related to messaging services. - Developing and implementing Exchange server backup and recovery strategies. - Managing MDM infra and resolving issues related to Mobile Devices. - Working on email archiving solutions and resolving issues. - Managing Office 365 Services, Microsoft Teams, SharePoint, OneDrive, Intune . - Performing system administration, security, and maintenance duties as required. - Exchange online on prime infra support Requirements: - At least 10 years of experience in Exchange server administration and related technologies. - Strong knowledge of Exchange Server 2013/2016/2019, Exchange Online, Office 365 Services , and related technologies. - Experience with PowerShell scripting for Exchange administration automation. - Experience with Email Archiving Solutions and MDM Solutions - Strong Knowledge of Office 365 Hybrid Services, Microsoft Teams, and Skype for Business 2015\2019. - Excellent analytical and problem-solving skills. - Effective communication skills for collaborating with other IT teams and end-users. - Ability to work independently and in a team-oriented environment. - Highly organized and able to manage multiple priorities.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Mandatory Skills: Microsoft Exchange Server Admin.Experience: 5-8 Years.

Experience: 6+ years of proven working experience with Office 365 administration and problem solving. ESSENTIAL DUTIES AND RESPONSIBILITIES: Manage to Users & Groups on Microsoft 365 through GUI as well as PowerShell. Understanding & managing all licenses as per an Organization policy based on users grade & assigning licenses through GUI as well as Windows PowerShell. Manage Retention policy, Retention Tag, set mail sent & receive restriction for bulk users, export message trace report & skill to examine it. End user support/Service Desk Support / Work ticket queue daily. Excellent troubleshooting skills & complex support issues Support Desktop and mobile devices, Remote support Create support articles and maintain overall KB. Contact users for follow ups and additional detail as needed Respond to escalations and high priority request and issues Write and executive knowledge on custom scripts (PowerShell) to remediate issues to support users Knowledge on security & compliance on Office 365. Investigate skill on different Audit logs. ESSENTIAL KNOWLEDGE & SKILLS: Good knowledge on ADFS, ADFS Proxy, AAD Connect, Exchange SMTP & SMTP Relay servers behaviors troubleshooting skills for server issues. Basic knowledge on Azure Active Directory IAM & RBAC. Technical ability to troubleshoot and solve issues. Expert skills in managing and administering Office 365 user provisioning / deprovisioning, permissions, access, etc. Have good understanding of Mobile Messaging Technologies: Exchange Active Sync Iphone, iPAD, Android Technical ability to troubleshoot and solve issues. Excellent customer service skills &Meet defined deadlines Ability to work as a team & work flexible hours and be on-call Ability to communicate a clear and concise status Must be an independent problem solver with troubleshooting, decision making and analytical skills.

Project Role : Infrastructure Architect Project Role Description : Lead the definition, design and documentation of technical environments. Deploy solution architectures, conduct analysis of alternative architectures, create architectural standards, define processes to ensure conformance with standards, institute solution-testing criteria, define a solutions cost of ownership, and promote a clear and consistent business vision through technical architectures. Must have skills : Microsoft 365, Microsoft PowerShell, Microsoft 365 Security & Compliance Good to have skills : Microsoft Active DirectoryMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking an experienced and skilled O365 Engineering Team Member. The candidate will design, test, implement, and maintain Microsoft Office 365 (O365) solutions and features that meet business requirements and ensure seamless integration with existing systems.You will deploy solution architectures, analyze alternative architectures, create architectural standards, define processes to ensure conformance with standards, institute solution-testing criteria, define a solution's cost of ownership, and promote a clear and consistent business vision through technical architectures. Roles & Responsibilities:Deploy solution architectures & create architectural standardsCollaborate with stakeholders to gather business requirements and develop solutions that meet their needsDevelop and maintain technical documentation for O365 solutions. Troubleshoot and resolve technical issues related to O365.Ensure O365 solutions are aligned with industry best practices and compliance requirements.Collaborate with other teams, such as security and infrastructure, to ensure seamless integration and support.Stay up to date with new features and updates in O365 and apply this knowledge to improve solutions Collaborate and manage the team to perform. Responsible for team decisions Required SkillsMust-Have Skills: Proficiency in Microsoft 365 Architecture.Experience with Azure AD, Microsoft PowerShell, and Microsoft 365 Security & Compliance.Strong understanding of SMTP, Exchange, and Proofpoint Enterprise Protection Experience with TAP and Graph API experience. Strong understanding of business and system integration principles.Ability to collaborate effectively with cross-functional teams.Excellent communication and presentation skills.Good-to-Have Skills: Familiarity with Email Authentication services like SPF, DKIM, and DMARC. Experience in translating customer needs into functional/application designs.Knowledge of Microsoft 365 integration and implementation best practices. Additional Information:The candidate should have a minimum of 7 years of experience in Microsoft 365This position is based at our Bengaluru office A 15 years full-time education is required Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP for Oil & Gas Joint Venture Accounting Good to have skills : SAP Project System (PS), SAP Asset Management, No Function Specialty Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will be responsible for managing the team and ensuring successful project delivery. Your typical day will involve collaborating with multiple teams, making key decisions, and providing solutions to problems for your immediate team and across multiple teams. Roles & Responsibilities: 5+ years of experience in SAP Joint Venture Accounting (JVA) Experience in various areas of JVA such as Joint Operating Agreements, Cash Calls, Cutback, Prior Period Adjustment and Joint Interest BillingDeep functional and technical knowledge in key master data objects – JV Partners Joint Operating Agreements and Joint VenturesIdeally, understanding and experience with Project accounting/ Asset accounting and settlement processes Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Lead the effort to design, build, and configure applications Act as the primary point of contact for the project Manage the team and ensure successful project delivery Collaborate with multiple teams to make key decisions Provide solutions to problems for the immediate team and across multiple teams Professional & Technical Skills: Must To Have Skills:Proficiency in SAP for Oil & Gas Joint Venture Accounting Good To Have Skills:Experience with SAP Project System (PS), SAP Asset Management Must have Quantity Conversions / Hydrocarbon Product management Must have Exchanges / Netting / Logical Inventory Adjustment Must have Transportation and Distribution / Shipments ( Costing) / Transportation Planning Must have TSW Ticketing / Nominations Must have Excise Duty Must have Stock Reconciliation / Valuation Strong understanding of accounting principles and practices in the Oil & Gas industry Experience in configuring and customizing SAP for Oil & Gas Joint Venture Accounting Knowledge of SAP integration with other modules and systems Experience in leading application design and development projects Ability to troubleshoot and resolve technical issues Excellent communication and interpersonal skills Additional Information: The candidate should have a minimum of 5 years of experience in SAP for Oil & Gas Joint Venture Accounting This position is based at our Hyderabad office A 15 years full-time education is required Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Microsoft 365, Microsoft 365 Security & Compliance Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and interpret and design resolutions. Your typical day will involve providing ongoing support to clients, troubleshooting technical issues, and collaborating with cross-functional teams to ensure smooth operations. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Collaborate with clients to understand their technical issues and provide timely support.- Troubleshoot and resolve technical problems related to the system or application.- Communicate effectively with clients to gather requirements and provide appropriate solutions.- Collaborate with cross-functional teams to ensure smooth operations and resolve complex issues. Professional & Technical Skills: Microsoft Exchange, O365, Data Migration in Messaging Environment to O365 Platform - Migration from G-Drive, Active Directory, PowerShell Basic, DropBox, Box to One Drive or SharePoint - Microsoft Intune administration and Azure -Administrator Need to know Migration Tools like Quest, Binary Tree, BitTitan Migration Wiz, SharePoint Migration Tool, and Share Gate - Must To Have Skills: Proficiency in Microsoft 365, Microsoft 365 Security & Compliance.- Strong understanding of cloud-based applications and their security and compliance features.- Experience in troubleshooting and resolving technical issues related to Microsoft 365.- Knowledge of Microsoft 365 administration and configuration.- Familiarity with Microsoft 365 security and compliance tools and features. Additional Information:- The candidate should have a minimum of 5 years of experience in Microsoft 365.- This position is based at our Gurugram office.- A 15 years full-time education is required. Qualification 15 years full time education

Responsibility to Perform health check monitoring on all CyberArk severs to ensure consistent availability of system to end users Responsible for development of PSM auto IT scripts and CPM connectors Should have good knowledge of CyberArk Disaster recovery and DNA Excellent verbal and written communication Experience with various IT / Security technologies- Including Active Directory, DNS, Exchange, Firewalls, VPN Gateways, IPS, Proxy, PKI Preferred: PAM technology certifications Security domain certification Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise BE / B Tech in any stream, M.Sc. (Computer Science/IT) / M.C.A, with Minimum 4-6 yrs of exp, 3 + yrs of relevant experience Candidate should have 3 + years of experience implementation or shadow PAM projects (CyberArk) Experience in implementation or Shadow at least two PAM engagements, including requirements gathering, analysis, design, development, testing, deployment, and application support Experience in integrating various platforms with Cyber-Ark, such as Windows servers, UNIX servers, Databases, and networking Devices Experience in on boarding of various platform accounts in Cyber-Ark Preferred technical and professional experience Experience in creating and Managing Safes, platforms and CPM policy management or redistribution. Perform health check monitoring on all CyberArk severs to ensure consistent availability of system to end users Good knowledge on development of PSM auto IT scripts and CPM connectors Should have good knowledge of CyberArk Disaster recovery and DNA.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: M365 Exchange Online. Experience: 1-3 Years.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Minimum 12 years of experience in System Administration. Good troubleshooting and Problem solving skills. Experience in Active Directory and Messaging (Exchange 2016 & O365). Understanding of TCP/IP networking. Proven Knowledge of Microsoft Exchange 2016 & O365, including Mail Routing, Database Recovery,. DAG Management, Database Management, Reclaiming the White Space, Installation of Service Pack & Cumulative update, Message tracking, Deleting the single and bulk mails from the Exchange Servers. Rebuilding the Indexing Troubleshoot Mail flow, Queues, performance related issues of Exchange Servers Knowledge on Skype for Business Advanced Active Directory administration and troubleshooting including Recovery & Maintenance, Group Policy DHCP, Hyper V & DNS, Promoting & Decommission the DC, Removing the Orphaned Object Good hands on experience on Windows Platform with 2008/2012/2016/2019/2022 operating systems Enterprise Level Security patch management - Working knowledge of technical patching using tools like WSUS, SCCM Diagnosing performance issues on Windows Server (2008/2012/2016/2019/2022) using Windows diagnostic tools. Working knowledge of Virtualization technology: Hyper-V 2008/2012/2016/2019/2022 Complies with all company policies and procedures and preparing the SOP and Work Instructions Server hardening, VAPT and AD Assessments for critical services monitoring, power shell and scripting to automate to Daily Check List. Troubleshoot Mail flow, Queues, performance related issues of Exchange Servers. Knowledge on Skype for Business Advanced Active Directory administration and troubleshooting including Recovery & Maintenance, Group Policy DHCP, Hyper V & DNS, Promoting & Decommission the DC, Removing the Orphaned Object Good hands on experience on Windows Platform with 2008/2012/2016/2019/2022 operating systems. Enterprise Level Security patch management - Working knowledge of technical patching using tools like WSUS, SC Diagnosing performance issues on Windows Server (2008/2012/2016/2019/2022) using Windows diagnostic tools. Working knowledge of Virtualization technology: Hyper-V 2008/2012/2016/2019/2022 Complies with all company policies and procedures and preparing the SOP and Work Instruction Server hardening, VAPT and AD Assessments for critical services monitoring, power shell and scripting to automate to Daily Check List. Review and test Microsoft Patches on servers. First level troubleshooting on applications, checking OS events and its appropriate plan of action. OS level debugging, memory dump analysis and issues resolutions.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Microsoft Active Directory Admin.Experience: 1-3 Years.

Cloud Engineer III- (M365+ DNS+ Exchange) -5+ Years Exp Location-Delhi NCR(Noida & Gurugram)/Bangalore/Hyderabad/Pune/Trivandrum Mode-Hybrid Shift- Rotational - 24*7 rotational shift About the team: Our team consists of skilled and experienced professionals who are committed to delivering high-quality work in cloud migration, DevOps, FinOps, datacenter migrations, AD migration and Infrastructure security across multi-cloud. As a Cloud engineer III , you will play a pivotal role in driving the adoption and management of modern workplace technologies. We will count on you to design, implement, and maintain innovative solutions that meet the evolving needs of the modern workplace. Along the way, you will get to: Engage with clients to understand their business objectives and technical requirements. Strong understanding of cloud security frameworks and architectures. Collaborate with development, operations, and security teams to ensure seamless integration and deployment of cloud services. Desired Candidate Profile Engage with clients to understand their business objectives and technical requirements. Manage and maintain Active Directory environments, including user/group administration, GPOs, and replication health. Administer Azure Active Directory for hybrid identity, SSO, conditional access, and secure app integrations. Provide operational support for Exchange Server (on-prem and hybrid), including mailbox management and transport rules. Handle Windows profile management, including roaming profiles, folder redirection, and user state migration. Monitor and troubleshoot directory synchronization using Azure AD Connect and resolve identity conflicts. Perform routine health checks, patching, and backup validation for directory and messaging infrastructure. Support onboarding/offboarding processes, access provisioning, and license assignments through automation. Configure and maintain Azure AD Connect for seamless hybrid identity integration with on-premises Active Directory. Implement and monitor Conditional Access policies, MFA, and Identity Protection to enhance security posture. Administer Enterprise Applications and App Registrations in Azure AD, including SSO and OAuth configurations. Automate identity-related tasks using PowerShell and Microsoft Graph API. Document SOPs, incident resolutions, and change management activities for knowledge sharing and SLA compliance. Hands-on experience with Microsoft Purview for data governance, compliance, and information protection, Microsoft Defender Suites. Collaborate with development, operations, and security teams to ensure seamless integration and deployment of cloud services. Monitor and optimize cloud performance, cost, and security. Stay up to date with the latest cloud services, features, and best practices. Excellent problem-solving skills and attention to detail. Knowledge and experience working with ServiceNow and the ITIL Service Management Framework. Qualifications: Bachelors degree in computer science, Information Technology, or a related field. Minimum of 5 years of experience in cloud engineering and consulting, with a strong focus on Microsoft 365, and Microsoft Entra. Exceptional problem-solving skills and strategic thinking abilities. Excellent communication and interpersonal skills, with the ability to articulate complex technical concepts to diverse audiences. Relevant certifications such as Microsoft Certified: Identity and Access Administrator Associate are highly desirable. Behavioral Skills Email Communication, Presentation, Public Speaking Strategic Thinking, Transactions Processing, Planning Analytical Thinking, Scientific Temperament Interpersonal Skills, Nurturing Relationships Customer Service Orientation, Business Appreciation Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. Today's talent leads tomorrow's success. Learn about careers at Insight: https://www.insight.com/en_US/careers/india.html

Greetings for the day. We are currently hiring for IT Service Desk requirement , please find the job description below. Responsibilities 1. Handle incoming calls, emails and chat from the users. Some account may require working on rotational shift 2. Ability to comprehend end users from International locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Contributing to Knowledge Base with new articles 6. Taking a remote of an end users machine if required while troubleshooting 7. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 8. Monitoring the status and documenting the progress towards resolution of all open tickets 9. Keeping affected users informed about the progress. 10. Escalating the process if necessary 11. Resolution confirmation and closure of tickets within the SLA 12. Attend trainings and complete certifications for set competencies. Technical Skills 1. Ability to differentiate between different type of IT assets 2. Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11 3. Understanding of desktop applications and how do they work, installation & uninstallation 4. Ability to support users in business applications based on SOPs 5. Troubleshooting Desktop/Application remotely 6. Ability to carry out Disk management, Disk Encryption, Wireless configuration 7. Ability to check utilization and availability, ability to perform start up and shut down services by following SOP 8. Ability to Install and configure email client, troubleshoot connectivity issues 9. Ability to troubleshoot calls for printers & copiers locally and remotely Backup and Recovery: (Required for Tech Support) 1. Technical understanding of native backup management tools & different types of backups 2. Ability to isolate system issues to back up job issues 3. Ability to provide SOP based support for configuring & troubleshooting backup related issues 4. Basic Networking (Protocols/OSI Layers/IP address) 5. Desired Skills:- Basic understanding of virtual infrastructure (VMware, Hyper-V, Citrix) and Cloud (AWS, Azure and Google cloud) (For MSP) 6. Desired Skills:- Understanding of domain setup & ability to add / remove computers to domain (For MSP and Enterprise) Behavioral & Functional skills 1. Good verbal & written communication skills 2. Time management 3. Ability to collaborate and work in a team 4. Basic understanding of ITIL 5. Decision making 6. Problem solving 7. Planning, organizing & prioritizing 8. Active listening skills Note: It is for 24/7 rotational shift environment, 5 days working in a week. In Bangalore the location will be Ecospace or Bagmane . Interested candidates kindly share your updated resume with below details. Total years of exp: Relevant Exp: Current CTC: Expected CTC: Notice Period:

Greetings for the day. We are currently hiring for IT Service Desk requirement , please find the job description below. Responsibilities 1. Handle incoming calls, emails and chat from the users. Some account may require working on rotational shift 2. Ability to comprehend end users from International locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Contributing to Knowledge Base with new articles 6. Taking a remote of an end users machine if required while troubleshooting 7. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 8. Monitoring the status and documenting the progress towards resolution of all open tickets 9. Keeping affected users informed about the progress. 10. Escalating the process if necessary 11. Resolution confirmation and closure of tickets within the SLA 12. Attend trainings and complete certifications for set competencies. Technical Skills 1. Ability to differentiate between different type of IT assets 2. Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11 3. Understanding of desktop applications and how do they work, installation & uninstallation 4. Ability to support users in business applications based on SOPs 5. Troubleshooting Desktop/Application remotely 6. Ability to carry out Disk management, Disk Encryption, Wireless configuration 7. Ability to check utilization and availability, ability to perform start up and shut down services by following SOP 8. Ability to Install and configure email client, troubleshoot connectivity issues 9. Ability to troubleshoot calls for printers & copiers locally and remotely Backup and Recovery: (Required for Tech Support) 1. Technical understanding of native backup management tools & different types of backups 2. Ability to isolate system issues to back up job issues 3. Ability to provide SOP based support for configuring & troubleshooting backup related issues 4. Basic Networking (Protocols/OSI Layers/IP address) 5. Desired Skills:- Basic understanding of virtual infrastructure (VMware, Hyper-V, Citrix) and Cloud (AWS, Azure and Google cloud) (For MSP) 6. Desired Skills:- Understanding of domain setup & ability to add / remove computers to domain (For MSP and Enterprise) Behavioral & Functional skills 1. Good verbal & written communication skills 2. Time management 3. Ability to collaborate and work in a team 4. Basic understanding of ITIL 5. Decision making 6. Problem solving 7. Planning, organizing & prioritizing 8. Active listening skills Note: It is for 24/7 rotational shift environment, 5 days working in a week. In Bangalore the location will be Ecospace or Bagmane . Interested candidates kindly share your updated resume with below details. Total years of exp: Relevant Exp: Current CTC: Expected CTC: Notice Period:

Hiring for O 365/ active Directory/ EPS/ Intune- BANGALORE Any grad/UG with Min 1yr Of exp in tech process can apply salary- Upto 8lpa in voice and upto 6.5 LPA in CHAT call/what's app# 6362078823 Career@anishaglobal.org.in Immediate joiners

about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about. What youll do: Maintenance and integration of Privileged Access Management tool with enterprise environment Implementing Identity Security solutions according to best practices Communicate and engineer Active Directory solutions for enterprise teams Own troubleshooting of L2/L3 Active Directory issues to resolution Script Active Directory maintenance automations using Powershell and Python Ensure Active Directory and Privileged Access Management tool changes are documented via proper change management documentation and approval process Participate in necessary audits, generating required output examples Manage Active Directory and its capabilities: certificate services, group policy, DNS, replication, etc Mentor junior colleagues with expectation of growth and transition of responsibilities What youll bring: Forthcoming and clear communication, an ability to identify and communicate potential issues and their solutions Willingness to dive in to resolve problems not only with owned technology, but other dependent technologies Ability to identify opportunities to automate routine and repetitive tasks and implement automated solutions by way of Powershell and Python Microsoft Active Directory (replication, group policy, DNS, computer, user, and group management) Microsoft Active Directory Certificate Services Microsoft Active Directory Federated Services Microsoft Entra ID/Azure Active Directory SAML/SSO Privileged Access Management Preferred Microsoft Certified Server Administrator Preferred Microsoft Certified Server Engineer Preferred Microsoft Certified: Identity and Access Administrator Associate

Job Profile Department: Information Technology Reports To: IT Service Desk Manager LocationHyderabad (WFO)Role Summary: The IT Services Desk Specialist provides Tier 12 technical support to end-users across the organization, with a strong focus on troubleshooting Microsoft Office 365 (O365) and Azure Active Directory (AAD) issues. The role involves resolving technical incidents, fulfilling service requests, and ensuring high customer satisfaction through timely and effective resolution of user concerns. Key Responsibilities: Serve as the first point of contact for IT support through phone, chat, email, or ticketing system. Troubleshoot and resolve issues related to Microsoft O365 (Outlook, Teams, OneDrive, SharePoint) and Azure Active Directory (user authentication, group membership, MFA). Manage user accounts and permissions within Active Directory and Azure AD. Support device management, including Windows 10/11, mobile devices, and remote access (VPN, MFA). Escalate unresolved issues to Tier 3 or specialized support teams. Document issues, solutions, and knowledge base articles. Monitor and follow up on open tickets, ensuring timely resolution and communication. Participate in onboarding/offboarding processes and technology provisioning. Assist in software installations, updates, and patching. Required Qualifications & Skills: Associate or Bachelor's degree in Information Technology or a related field, or equivalent experience. 5+ years of experience in a Service Desk or IT Support role. Proficient in troubleshooting Microsoft O365 applications and Azure AD. Strong knowledge of Windows OS, networking fundamentals, and endpoint support. Experience using ITSM tools like ServiceNow, FreshService, or similar. Familiarity with remote desktop tools and diagnostic utilities. Soft Skills: Excellent verbal and written communication. Strong problem-solving and critical thinking abilities. Customer-focused mindset and patience under pressure. Ability to manage multiple priorities in a fast-paced environment. Team-oriented, with the ability to collaborate across departments. Preferred Qualifications: Microsoft certifications (e.g., MS-900, AZ-900, MD-100, MD-101). Experience with Intune, SCCM, or other device management platforms. Familiarity with PowerShell scripting for administrative tasks. ITIL Foundation certification. Key Relationships: InternalEmployees at all levels, IT Infrastructure Team, Security Team, HR (on/offboarding). ExternalVendors and third-party support providers (as needed). Role Dimensions: User base supported~[insert number] Primary toolsMicrosoft 365 Admin Center, Azure Portal, ADUC, ticketing systems. May involve shift work or on-call rotation (if applicable). Success Measures (KPIs): First Contact Resolution (FCR) rate. Average resolution time / SLA adherence. Customer satisfaction (CSAT) scores. Ticket closure rate. Escalation rate (should remain low with strong troubleshooting). Competency Framework Alignment: Technical Proficiency: Demonstrates solid expertise in O365 and AAD. Customer Focus: Provides high-quality support aligned with user needs. Collaboration: Works effectively with IT peers and business units. Continuous Improvement: Seeks opportunities to enhance processes and knowledge. Accountability: Owns tasks and follows through on commitments.

Designation System Engineer Experience 3 to 5 years knowledge of Microsoft Office 365, Exchange Online, OneDrive, Teams, Sharepoint knowledge of Exchange Server 2010 and higher, mail gateway, mail routing knowledge of Active Directory services and dependent services like DNS, DHCP, CA, Group policy management knowledge of Exchange Hybrid deployment, AD Connect, ADFS, MFA, ADFS Web proxy, Azure B2B Minimum 2 Years experience in deployment of Active Directory, Exchange servers, O365, mail gateway Minimum 3 Years experience in core troubleshooting and operational activities of O365 / exchange servers / Active Directory / Group Policy Flexible to work on Saturday Result Oriented and fast learner Good verbal & written Communication skills Education Qualification - BSC-IT, BCA, BEBSC-IT, BCA, BE Immediate candidates are preferred .