175 Exchange Server Jobs

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Microsoft Intune Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. You will engage in resolving client issues and ensuring system functionality. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Ensure effective communication within the team- Implement best practices for system maintenance- Conduct regular performance evaluations Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Intune- Strong troubleshooting skills- Experience in system administration- Knowledge of ITIL framework- Familiarity with cloud-based technologies Additional Information:- The candidate should have a minimum of 7.5 years of experience in Microsoft Intune- This position is based at our Chennai office- A 15 years full-time education is required Qualification 15 years full time education

Insight is Hiring Cloud Engineer II (M365) Exp in M365 + Entra ID/Azure AD + Sharepoint + End User Support Shift timings: 24*7 rotational About the team: Our team consists of skilled and experienced professionals who are committed to delivering high-quality work in cloud migration, DevOps, FinOps, datacenter migrations, AD migration and Infrastructure security across multi-cloud. Role: As an Intune Modern Workplace Engineer, you will play a pivotal role in driving the adoption and management of modern workplace technologies. Your expertise in Microsoft Intune and related tools will ensure seamless device management, robust security, and enhanced productivity for clients or internal teams. Collaborating with cross-functional stakeholders, you will design, implement, and maintain innovative solutions that meet the evolving needs of the modern workplace. Desired Candidate Profile 3+ Years of exp. Engage with clients to understand their business objectives and technical requirements. Skilled with Microsoft 365, Entra ID, Entra Connect, Azure AD DS, and related technologies. Designing and implementing IDAM policies to ensure secure and efficient user access management. Proficiency in Entra ID, including advanced configurations for conditional access, identity protection, and single sign-on (SSO). Strong knowledge of Microsoft 365 services, including Teams, OneDrive, SharePoint, and their integration with other Microsoft and third-party tools. Proven experience with Microsoft Intune and Endpoint Manager, including device lifecycle management and application deployment. Experience with Windows Autopilot for provisioning and managing Windows devices in a zero-touch deployment model. Expertise in co-management strategies integrating Intune with Configuration Manager (SCCM). Hands-on experience with Microsoft Defender for Endpoint for security threat detection and remediation. Knowledge of monitoring and reporting tools within Intune and Endpoint Manager to track device compliance and health. Experience implementing mobile application management (MAM) policies for BYOD environments. Familiarity with managing macOS and Linux devices in enterprise environments using Intune or equivalent tools. Experience with Apple Device Enrollment (ADE), Apple Business Manager (ABM), Android Enterprise, and Android Enrollment. Experience with scripting languages, especially PowerShell, to automate repetitive tasks, generate reports, and manage large-scale deployments. Implementation and management of Public and internal DNS server. Monitor and optimize cloud performance, cost, and security. Stay up to date with the latest cloud services, features, and best practices. Excellent problem-solving skills and attention to detail. Knowledge and experience working with ServiceNow and the ITIL Service Management Framework. Qualifications: Bachelors degree in computer science, Information Technology, or a related field. Minimum of 5-8 years of experience in cloud engineering and consulting, with a strong focus on Microsoft 365, Microsoft Entra, Intune, and Defender. Demonstrated expertise in designing and implementing Intune environments Exceptional problem-solving skills and strategic thinking abilities. Excellent communication and interpersonal skills, with the ability to articulate complex technical concepts to diverse audiences. Relevant certifications such as Microsoft Certified: Modern Desktop Administrator Associate, Microsoft Certified: Enterprise Administrator Expert, or Azure Solutions Architect Expert are highly desirable Behavioral Skills Email Communication, Presentation, Public Speaking Strategic Thinking, Transactions Processing, Planning Analytical Thinking, Scientific Temperament Interpersonal Skills, Nurturing Relationships Customer Service Orientation, Business Appreciation

Project Role : Infrastructure Architect Project Role Description : Lead the definition, design and documentation of technical environments. Deploy solution architectures, conduct analysis of alternative architectures, create architectural standards, define processes to ensure conformance with standards, institute solution-testing criteria, define a solutions cost of ownership, and promote a clear and consistent business vision through technical architectures. Must have skills : Microsoft Intune, Microsoft Endpoint Configuration Manager Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infrastructure Architect, you will lead the definition, design, and documentation of technical environments. Your typical day will involve collaborating with various teams to deploy solution architectures, conducting thorough analyses of alternative architectures, and creating architectural standards that align with business objectives. You will also define processes to ensure adherence to these standards, establish solution-testing criteria, and articulate the cost of ownership for solutions. Promoting a clear and consistent business vision through technical architectures will be a key aspect of your role, ensuring that all stakeholders are aligned and informed throughout the project lifecycle. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Facilitate workshops and meetings to gather requirements and feedback from stakeholders.- Develop and maintain comprehensive documentation of architectural designs and standards. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Intune, Microsoft Endpoint Configuration Manager.- Strong understanding of cloud computing principles and practices.- Experience with network architecture and security protocols.- Familiarity with virtualization technologies and their implementation.- Ability to analyze and optimize system performance and reliability. Additional Information:- The candidate should have minimum 3 years of experience in Microsoft Intune.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education

Roles and ResponsibilitiesRemote Support Specialist (MR) - Technical 1st level supportPerform technical clarification with SRS on required service incidents; Identify spare parts; Check availability and order before required On-site-visit of CSE. Document it all in the P58 system, while adhering to Good Documentation Practice. Follow the Complaint Handling (PSI/PPI) and Escalation guidelines with prompt attention to internal and external requests. Evaluate the Service reports from Country for GDP. Travel Onsite for Critical Breakdowns, installation of new products. 2nd Level SupportAnalyze the incident with help of the local service engineer, remote diagnostic, data analysis and the knowledge database; take necessary action by using problem solution techniques (SKB) to resolve the Incident; setting priorities as required; submission to HSC/BU for possible solution after studying trends & summarize complex issues. Follow Escalation Matrix as per RSC process to escalate to the CS Headquarter Support Center (HSC) for problem management. Responsible for customer satisfaction of the MR modality, demonstrating proactive attitude and actions to optimize performance and their perception (e.g., proactive checking of high "cost instruments" and developing specific action plans). Develop and maintain relationships with top customers and opinion leaders. On request of the local service organization perform on-site support, work with Area Service Managers on overall regional FSE performance to help in coaching, training, and development opportunities. Documentation of the solution and propose new cases to the knowledge database. Proactive and reactive compilation and evaluation of statistics and issue of adequate reports concerning errors and problems regarding the support of the product, with corresponding interaction with HQ Product Support for product and systems improvement. Contribute to achieving the Mission, Values, and Vision of the company. Always maintain strict compliance to ethical principles and Health, Safety, and Quality norms of the company. Lead regular regional teleconferences and regularly participate in global or regional conference calls and or Exchange/ Focus meetings. Actively transfer knowledge into and around RSC support team to keep a well-balanced skills profile thus maintaining a high quality of service. Work closely with Country Support Team and Spare part planners to support the spare part optimization process through the product life cycle with the goal of increasing customer service level by optimizing replacement parts inventory, test equipment, tools, and technical libraries of FSEs. Configure and maintain IT systems and/or interfaces to other systems in a customer environment for IT related functions. To participate and provide inputs for Productivity / Profitability improvements initiatives and other country Non-Incident Tasks as agreed with RSC in GRP. Education & ExperienceMore than 10 years' experience within Magnetic Resonance Imaging (MRI) Service/Installation. Portfolio knowledge of Clinical/Scientific Workflow within the customer environment is advantageous. Minimum Diploma in Engineering (Electrical and Electronics, Biomedical Engineering etc.) or equivalent education and work experience. Good telephone communications skills- English and Hindi. Preferably Multilingual.

Sr Devloper with special emphasis and experience of 8 to 12 years on Java microservices based applications, creation and maintenance of Java micro service applications, test plans, and user guides. Should have strong experience in leading the teams and strong in understanding the architecture Should have experience in Core Java, Java latest versions. Should have experience in Restful Services and microservices architecture. Should have experience in SpringBoot, Spring Core. Should be good at AWS services and Teraform. Should have experience in Database(RDBMS/NoSql) Should have experience in Monitoring tools like Splunk/Dynatrace Knowledge/Experience on Messaging frameworks like Kafaka/JMS/any messaging frameworks

Sr Developer with special emphasis and experience of 8 to 12 years on Java microservices based applications, creation and maintenance of Java micro service applications, test plans, and user guides. Should have strong experience in leading the teams and strong in understanding the architecture Should have experience in Core Java, Java latest versions. Should have experience in Restful Services and microservices architecture. Should have experience in SpringBoot, Spring Core. Should be good at AWS services and Teraform. Should have experience in Database(RDBMS/NoSql) Should have experience in Monitoring tools like Splunk/Dynatrace Knowledge/Experience on Messaging frameworks like Kafaka/JMS/any messaging frameworks

Sr Developer with special emphasis and experience of 5 years on Java microservices based applications, creation and maintenance of Java micro service applications, test plans, and user guides. Should have strong experience in leading the teams and strong in understanding the architecture Should have experience in Core Java, Java latest versions. Should have experience in Restful Services and microservices architecture. Should have experience in SpringBoot, Spring Core. Should be good at AWS services and Teraform. Should have experience in Database(RDBMS/NoSql) Should have experience in Monitoring tools like Splunk/Dynatrace Knowledge/Experience on Messaging frameworks like Kafaka/JMS/any messaging frameworks

Ability to Work with customers, analyzing problems and create and maintain SSRS Reports. 2. Have Experience using SQL Server 2008-2012, SSRS, SSAS, Power Pivot and Power view tools, Windows Power Shell scripting, and Windows Operating Systems 3. Have experience on the PowerBi report using SharePoint and Project online data source. 4. Should Design report options and/or database queries to meet the needs of the organization 5. Can write custom reports, SQL Scripts, Advance Searches and queries. 6. Can Perform and maintain data extracts and imports 7. Troubleshoots data issues, validates result sets, recommends and implements process improvements. 8. Ability to utilize Visual Studio in creating and deploying SSRS reports. 9. Possess strong communication skills (Written and Verbal) 10. Ability and willingness to learn new applications and business processes. 11. Very strong in 2008-2008 R2 and 2012 SSRS Report Writer.

We are looking for a skilled Microsoft Intune Trainer or Freelancer with 2 to 7 years of experience to join our team in Hyderabad. The ideal candidate will have expertise in training and development, particularly in Microsoft Intune. Roles and Responsibility Design and deliver comprehensive training programs on Microsoft Intune. Develop and maintain detailed documentation of training materials and procedures. Collaborate with cross-functional teams to identify training needs and develop targeted solutions. Conduct workshops and seminars to promote knowledge sharing and Skills enhancement. Evaluate the effectiveness of training programs and recommend improvements. Stay updated with the latest developments in Microsoft Intune and incorporate new features into training programs. Job Requirements Proven experience as a trainer or freelancer, preferably in the employment firm industry. Strong understanding of Microsoft Intune architecture and functionality. Excellent communication and interpersonal skills. Ability to design and deliver engaging and interactive training programs. Experience with adult learning principles and instructional design methodologies. Familiarity with e-learning platforms and content management systems. A degree in Any Graduate is required. For more information, please contact us at 6578557. Location - Chandigarh,Dadra & Nagar Haveli,Daman,Diu,Goa,Haveli,Hyderabad,Jammu,Lakshadweep,Nagar,New Delhi,Puducherry,Sikkim

Lead the management of major incidents in IT environments, ensuring swift resolution, effective communication, and detailed root cause analysis. Focus on OWA, M365, and troubleshooting strategies.

Manages Microsoft Exchange environments.

Administer and manage Office 365 environments, leveraging PowerShell for automation and configuration tasks. Oversee MS Teams, ensuring seamless communication, collaboration, and integration with other enterprise tools.

Project Role : Infrastructure Architect Project Role Description : Lead the definition, design and documentation of technical environments. Deploy solution architectures, conduct analysis of alternative architectures, create architectural standards, define processes to ensure conformance with standards, institute solution-testing criteria, define a solutions cost of ownership, and promote a clear and consistent business vision through technical architectures. Must have skills : Microsoft 365, Microsoft PowerShell, Microsoft 365 Security & Compliance Good to have skills : Microsoft Active DirectoryMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking an experienced and skilled O365 Engineering Team Member. The candidate will design, test, implement, and maintain Microsoft Office 365 (O365) solutions and features that meet business requirements and ensure seamless integration with existing systems.You will deploy solution architectures, analyze alternative architectures, create architectural standards, define processes to ensure conformance with standards, institute solution-testing criteria, define a solution's cost of ownership, and promote a clear and consistent business vision through technical architectures. Roles & Responsibilities:Deploy solution architectures & create architectural standardsCollaborate with stakeholders to gather business requirements and develop solutions that meet their needsDevelop and maintain technical documentation for O365 solutions. Troubleshoot and resolve technical issues related to O365.Ensure O365 solutions are aligned with industry best practices and compliance requirements.Collaborate with other teams, such as security and infrastructure, to ensure seamless integration and support.Stay up to date with new features and updates in O365 and apply this knowledge to improve solutions Collaborate and manage the team to perform. Responsible for team decisions Required SkillsMust-Have Skills: Proficiency in Microsoft 365 Architecture.Experience with Azure AD, Microsoft PowerShell, and Microsoft 365 Security & Compliance.Strong understanding of SMTP, Exchange, and Proofpoint Enterprise Protection Experience with TAP and Graph API experience. Strong understanding of business and system integration principles.Ability to collaborate effectively with cross-functional teams.Excellent communication and presentation skills.Good-to-Have Skills: Familiarity with Email Authentication services like SPF, DKIM, and DMARC. Experience in translating customer needs into functional/application designs.Knowledge of Microsoft 365 integration and implementation best practices. Additional Information:The candidate should have a minimum of 7 years of experience in Microsoft 365This position is based at our Bengaluru office A 15 years full-time education is required Qualification 15 years full time education

Location : Pan India PF Detection is mandatory Job Description: 3 + years experience resource who has experience in PowerShell scripting Tier 3 O365 Support for Email, Azure Active Directory, Teams, and OneDrive. Intune administration. Canon Secure Print (Uniflow) support. Good Communication skills able to work in Rotational shift.

Microsoft Teams (L3), Infra Consulting (L1), M365 Exchange Online (L3), MS Exchange Mailbox Migratio Professional Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Office 365 Administration (20%) : Very Good Work experience in administrating Office 365 & Exchange On-Premises Servers with versions 2016 and 2019. Good understanding of Azure AD Connect Server and management. Understanding in Office 365 Authentications, SSO, MFA etc. Good Understanding in Exchange Online Protection (EOP). Good understanding of Azure AD and CA Policies etc. Excellent Knowledge on Exchange and Office 365 PowerShell scripts. Exchange Server Administration & Migration (20%) : Install, configure & troubleshoot different roles of Exchange servers. Mailbox Database and Public Folder Database Creation, Deletion, handling permission issues and managing replication. Managing DAG and CAS Arrays, troubleshooting failover issues, addition, and deletion of Exchange servers from clusters. Day to day administration, support, maintenance and monitoring of the MS Exchange 2010/2013/2016 and 2019 infrastructure. Microsoft Teams Management (15%) : Good understanding and work experience in terms of managing and supporting Microsoft Teams. Administer and manage the Microsoft Teams Admin Portal. Configure and maintain Teams policies, settings, and permissions. Monitor Teams usage and performance and troubleshoot issues. Office 365 Administration (20%) : Very Good Work experience in administrating Office 365 & Exchange On-Premises Servers with versions 2016 and 2019. Good understanding of Azure AD Connect Server and management. Understanding in Office 365 Authentications, SSO, MFA etc. Good Understanding in Exchange Online Protection (EOP). Good understanding of Azure AD and CA Policies etc. Excellent Knowledge on Exchange and Office 365 PowerShell scripts. Exchange Server Administration & Migration (20%) : Install, configure & troubleshoot different roles of Exchange servers. Mailbox Database and Public Folder Database Creation, Deletion, handling permission issues and managing replication. Managing DAG and CAS Arrays, troubleshooting failover issues, addition, and deletion of Exchange servers from clusters. Day to day administration, support, maintenance and monitoring of the MS Exchange 2010/2013/2016 and 2019 infrastructure. Microsoft Teams Management (15%) : Good understanding and work experience in terms of managing and supporting Microsoft Teams. Administer and manage the Microsoft Teams Admin Portal. Configure and maintain Teams policies, settings, and permissions. Monitor Teams usage and performance and troubleshoot issues. Deliver No. Performance Parameter Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised 3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter

-> Assist in customer engagement activities -> Responding to Customers' Needs. ->Communicating work and brand values with Marketing Team. ->Developing a Growth Strategy. ELIGIBILITY CRITERIA: -> Graduate or Post Graduate -> Hardworking & Enthusiast -> Immediate Joiner -> Good Communication skill & confident ->Experience- 0-2 years -> Age Criteria- 18-27 years Location- Thane,Navi Mumbai,Mumbai,Dombivli,Panvel,Mumbai all areas, Mumbai Suburbs, kalyan

: Job TitleFIC Issuance Rates & Credit, VP LocationPune, India Role Description The Rates & Credit Dealer-to-Client eTrading platform is used daily by DB Fixed Income Traders Globally. The system provides DBs liquidity on Rates & Credit financial products to 10+ world's biggest multi-dealer platforms, receives and handle clients trading requests to execute trades, capture, and service the trades through their sometimes 50year life cycle. Product range is wide - starting from Bonds, extending to REPO, IRS and ending with Exotic Portfolios. Dealing with complex financial products, we build these systems with a traceability and recoverability in mind. Wide diversity of products allows to see different styles of processing but also requires technology expertise to find reuse opportunities between various processing flows and products. As a VP you will be involved in development of one of our next generation platforms for Rates & Credit Trading. What well offer you 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Work with the Team and Business stakeholders on design of new features (Front Office) Implement the solution according to agreed design Understanding of algorithms, complexity, data structures Co-working with QA team on test automation of new and existing functionality Participate in L3 Production Support, investigate and fix production issues Your skills and experience Good knowledge of Java Core (collections, multi-threading, networking) Experience developing and deploying distributed applications Knowledge of JMS, Solace, IBM MQ or any other messaging is a plus Basic knowledge of Linux, basic knowledge of SQL Skills That Will Help You Excel Experience of work in financial industry technology Understanding of Investment Banking financial products and associated trading workflows/platforms Experience of work in Scrum/other Agile methodology setup How well support you About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

Role & responsibilities Microsoft team Administration;Microsoft Contact Center;Microsoft Teams;Audio/Video Conferencing;Basic IP Telephony;Collaboration-Microsoft Teams; Description We are seeking a skilled Microsoft Teams Administrator to join our team in India. The ideal candidate will be responsible for managing and optimizing our Microsoft Teams environment to enhance collaboration and communication across the organization. Responsibilities Manage and administer Microsoft Teams environment including user management, policy configuration, and monitoring usage. Provide support and troubleshooting for Microsoft Teams related issues. Collaborate with IT and other departments to implement best practices for Teams usage. Conduct training sessions for employees on how to effectively use Microsoft Teams. Stay up-to-date with new features and updates in Microsoft Teams and communicate changes to the team. Skills and Qualifications 3-15 years of experience in Microsoft Teams administration or related field. Strong understanding of Microsoft 365 services, particularly Microsoft Teams, SharePoint, and OneDrive. Experience with PowerShell scripting for Microsoft Teams management. Knowledge of network configurations and security protocols in relation to Microsoft Teams. Excellent communication skills and ability to work collaboratively with cross-functional teams. Location - Pan IndiaNotice - Any

Required:- Problem Solving and Troubleshooting Skills & thinks logically. Working knowledge of Windows Servers, AD, DHCP, DNS Passion for Technology curious, has desire to learn, doesn’t rely on past knowledge, stays on top of latest technologies Required Candidate profile Microsoft® Windows NT® Server & 2000 Server & NT Workstation & Windows 2000 Professional MCP/MTA/MCSA/MCITP/MCSE Certified in Windows® Server Operating Systems Cloud Computing, Exchange Servers

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: M365 Exchange Online. Experience5-8 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Microsoft Active Directory Admin. Experience3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: M365 Exchange Online. Experience3-5 Years.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: Microsoft Exchange Server Admin. Experience5-8 Years.

Role & responsibilities Skills - MS Exchange online Location - Pan India Notice - Any Notice Preferred candidate profile

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: Microsoft Exchange Server Admin. Experience5-8 Years.