2.0 - 6.0 years

0 Lacs

tiruppur, tamil nadu

On-site

As an E-Commerce Executive, your role will involve managing various tasks related to order processing, stock inventory, and customer support. You will also be responsible for office administration duties, including accounts management. It is essential to have proficiency in using woo commerce for website maintenance, order tracking, and product listing. Handling customer queries, drafting emails, and effective communication in Hindi and English are also part of your responsibilities. Coordinating product exchanges and deliveries, as well as overseeing the design team, will be crucial aspects of your job. Additionally, maintaining accounts using Tally software is a key requirement. To succeed...

Posted 1 day ago

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Customer Support - Team Lead Voylla

2.0 - 3.0 years

4 - 4 Lacs

Jaipur

Work from Office

Profile Overview As the Customer Support Team Lead at Voylla, youll guide a dynamic team of support representatives to ensure exceptional service across phone, email, chat, and social channels. Youll oversee team performance, handle escalations, and streamline the returns/exchanges process, all while upholding brand values and delighting customers. Key Responsibilities Team Leadership & Supervision Lead, coach & mentor a team of customer support agents. Set clear KPIs and motivate the team to consistently exceed performance targets. Performance Monitoring Track and analyze metricssuch as CSAT, response time, resolution rateand deliver actionable insights. Escalated Issue Resolution Take owne...

Posted 2 months ago

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