Technical Support Specialist, IT Infrastructure SitusAMC

2.0 - 6.0 years

0 Lacs

navi mumbai, maharashtra

On-site

As a member of the SitusAMC team, you will have the opportunity to contribute to the transformation of our clients" businesses and your own career. Whether you are an experienced real estate professional, a dedicated technologist, or just starting out in the industry, we invite you to join us in realizing opportunities for all those we proudly serve. We are committed to finding the perfect match between your unique experience and our exciting career opportunities within the Real Estate Industry. If you are someone who values authenticity, advocates for others, embraces agility, thinks big, takes ownership of outcomes, and believes in global impact with local action then we welcome you to be a part of our team! In this role, you will be responsible for providing first call resolution (FCR) support, demonstrating a solid understanding of the ITIL framework, and effectively managing incidents, service requests, queries, and problem resolution. You will respond to user inquiries via telephone, email, instant messages, and tickets, assigning work orders to appropriate teams and ensuring timely closure. Your duties will include diagnosing and resolving hardware, software, and network issues for end-users, as well as maintaining the technology infrastructure of the organization. You will be expected to have deep knowledge of infrastructure technologies, including Microsoft Windows, Office365, Sharepoint, IP Telephony, and collaboration tools, among others. Additionally, you will use the Incident Management System to document and resolve problems, escalate complex issues to specialists, troubleshoot client software and network connectivity problems, and participate in ongoing training and development activities. Your ability to communicate effectively, prioritize customer issues, and work collaboratively with IT staff and business units will be essential in this role. To be successful in this position, you should hold a graduate degree in any discipline with hardware and networking certification, have systematic problem-solving skills, and preferably be ITIL certified. Hands-on experience with Windows operating systems, servers, Active Directory, remote desktop applications, MS Office Suite, internet browsers, VPN, and remote dial-in users is required. Strong communication, documentation, and troubleshooting skills are essential, along with the ability to handle unforeseen situations, provide high-quality service, work well in a team environment, and quickly adapt to new information. Flexibility in working hours and a dedication to delivering superior support are key attributes for this role. If you are passionate about customer focus, teamwork, technical expertise, and interpersonal effectiveness, and are looking for a challenging and rewarding career opportunity, we encourage you to apply and be a part of the SitusAMC team. Please note that specific compensation for this role will be determined based on interviews, education, experience, skills, and market data, with the potential for additional bonuses based on performance and management approval. SitusAMC also offers a comprehensive and competitive benefits plan to all employees.,

Posted 6 days ago

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