Process Developer - Workforce Management (WFM or MIS) Genpact

3.0 - 7.0 years

0 Lacs

hyderabad, telangana

On-site

Genpact is a global professional services and solutions firm focused on delivering outcomes that shape the future. With a workforce of 125,000+ individuals spread across 30+ countries, we are driven by curiosity, agility, and a commitment to creating lasting value for our clients. Our purpose is the relentless pursuit of a world that works better for people, enabling us to serve and transform leading enterprises, including the Fortune Global 500, through our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are currently seeking applications for the position of Process Developer - Workforce Management. As a member of the core sourcing team, you will play a crucial role in driving various channels for timely delivery. It is essential to grasp every business requirement and steer the sourcing process in the right direction. Responsibilities: - Monitoring and managing activities to support service level agreements for the Philippines - Real-time monitoring of agent schedule adherence - Attendance monitoring - Development and maintenance of scheduling information - Scheduling, re-scheduling, and optimization of meetings, coaching, and other activities - Break optimization on the day of or day before the actual schedule - Conducting root cause analysis of SLA deviations, developing action plans, and resolving issues - Producing and analyzing daily efficiency reports - Generating and delivering required reports for stakeholders - Participation in centralized or site management meetings, as necessary - Supporting process improvements and Lean/Six Sigma projects - Execution of other assigned tasks as needed by the business Qualifications we seek in you: Minimum qualifications: - Any Graduate - Proficiency in Excel/Spreadsheets - Substantial Contact Center experience - Familiarity with Looker Studio and basic Power BI knowledge - Strong Aptitude Skills Preferred qualifications: - Strong interpersonal skills with outstanding PR abilities - Capability to drive compliance and process adherence Location: India-Hyderabad Schedule: Full-time Education Level: Bachelor's / Graduation / Equivalent Job Posting Date: Jul 3, 2025, 6:27:12 AM Unposting Date: Aug 2, 2025, 1:29:00 PM Master Skills List: Operations Job Category: Full Time,

Posted 2 days ago

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Placement Administrator Masters" Union

2.0 - 6.0 years

0 Lacs

haryana

On-site

As a Placement Officer, your primary responsibility is to provide outstanding service to students seeking and securing suitable placements that align with University, programme, and accreditation standards. Your role involves guiding and supporting students throughout the placement process, as well as assisting academic staff members. You will actively engage in the student placement procedures, offering advice, motivation, and support to ensure a positive placement experience. Your duties include assisting students with various aspects of the placement application process, such as CVs, covering letters, online applications, interviews, and assessment centers. Additionally, you will be responsible for gathering and sharing information about placement opportunities and compiling newsletters and bulletins for students. Collaborating with the Industrial Professional Placements Co-Ordinator, you will support the marketing and promotion of placements using appropriate media. You will also help organize placement fairs, provide exceptional customer service to employers, coordinate company visits and interviews, and maintain accurate records in databases. Your role will involve administrative tasks, contributing innovative ideas to enhance the placement process, and improving systems in the Placements Office. Proficiency in Excel, PowerPoint, and written and verbal communication is essential. Fluency in English, the ability to work weekends, and self-motivation are also required for this position.,

Posted 4 days ago

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