1.0 - 5.0 years

0 Lacs

chennai, tamil nadu

On-site

The successful candidate will be responsible for responding to requests for technical assistance by following prescribed procedures. You will research reported incidents using available information sources and tools, diagnose, triage, and resolve hardware, software, applications, or basic network-related incidents. It will be your duty to log all contacts and document all activities and results accurately and completely within the incident management tool. In case of unresolved tickets, you will assign them to the appropriate support team. Proactively monitoring, following up, and expediting the resolution of assigned and pending tickets is essential. You will also be required to identify and escalate tickets requiring urgent attention and action. Staying current with system information, changes, and updates is a crucial aspect of this role. Additionally, you must adhere to work schedules, attendance, and leave policies, as you will be expected to work in a 24/7 environment on rotational shifts. Compliance with CGI and Clients IS/IT policies, code of conduct, and quality standards is mandatory. You will also participate in the recruitment process for initial member screening. Ideal candidates will possess excellent speaking and writing skills in English with a neutral accent, correct grammar, and syntax. Knowledge of customer service principles and practices, ITIL, and ITSM is required. Familiarity with IT applications, systems, and networks is essential, along with experience in handling technical support for an international organization. Strong problem analysis and solving skills, coupled with a learning mindset, adaptability, and attention to detail, are crucial for success in this role. Furthermore, the ability to type while handling customer contact, tolerance to stress, performance-driven attitude, and a continuous improvement mindset are necessary attributes. The desired work experience includes having worked as a Service Desk / Helpdesk support technician as Level 1 technicians within a team, handling calls for an international/global client (preferred North American/European experience). If you are looking for a challenging and rewarding career, CGI offers a dynamic environment where ownership, teamwork, respect, and belonging are valued. As a CGI Partner, you will have the opportunity to turn meaningful insights into action, contributing to the company's success while shaping your own career growth. Join us and be part of one of the largest IT and business consulting services firms globally.,

Posted 3 days ago

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