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Service Desk Analyst CGI

1.0 - 5.0 years

0 Lacs

chennai, tamil nadu

On-site

The successful candidate will be responsible for responding to requests for technical assistance by following prescribed procedures. You will research reported incidents using available information sources and tools, diagnose, triage, and resolve hardware, software, applications, or basic network-related incidents. It will be your duty to log all contacts and document all activities and results accurately and completely within the incident management tool. In case of unresolved tickets, you will assign them to the appropriate support team. Proactively monitoring, following up, and expediting the resolution of assigned and pending tickets is essential. You will also be required to identify an...

Posted 3 months ago

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