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CX Optimization Manager- Travel Aviation Indeed

9.0 - 13.0 years

0 Lacs

all india, gurugram

On-site

As a Lead-CC Innovation & Process Re-engineering, your role involves evaluating and optimizing existing contact center processes to enhance efficiency and effectiveness. You will identify bottlenecks and implement improvements to streamline workflows. Additionally, you will introduce cutting-edge technologies to improve contact center operations and collaborate with IT teams to integrate innovative tools and automation for enhanced customer interactions. Your key responsibilities will include: - Conducting performance analysis of contact center metrics and recommending improvements based on data-driven insights - Mapping and analyzing customer journeys within the contact center to identify a...

Posted 1 day ago

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