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1.0 - 5.0 years
3 - 4 Lacs
Hyderabad
Work from Office
About Intouchcx IntouchCX, formerly known as 24-7 Intouch, is a global contact center outsourcer that provides innovative, value-driven customer service solutions. With over 25 years of experience, IntouchCX acts as an extension of their brand partners, creating dynamic environments for their team members and investing in their career paths and well-being. The company serves a variety of industries, referred to as ecosystems, such as retail, healthcare, technology, and e-commerce. IntouchCX offers omnichannel support, including voice, email, chat, and social media, and is recognized for its flexibility, quick execution, and advanced technology solutions. They have a strong focus on innovation, disruption, and continual improvement, aiming to be the industrys trusted advisor. IntouchCX employs over 35,000 people across 14 countries, including the United States, Canada, and several others. Job Summary: We are looking for a motivated and customer-oriented Customer Retention Agent to join our team. In this role, you will handle inbound and outbound communication with existing customers, focusing on addressing concerns, resolving issues, and ensuring customer satisfaction to retain their business. Key Responsibilities: Contact customers who may be considering cancellation and work to retain their business. Understand customer concerns and provide solutions or alternatives to meet their needs. Promote the value of our products/services and how they meet customer expectations. Handle escalations or complaints in a professional and empathetic manner. Collaborate with internal teams to resolve issues that may impact customer satisfaction. Meet or exceed daily/weekly retention goals and KPIs. Qualifications: High school diploma or equivalent; associate or bachelors degree is a plus. 1+ year of experience in customer service, call center, or sales role is added advantage (retention experience preferred). Strong verbal and written communication skills. Ability to handle objections and remain calm under pressure. Positive attitude, persuasive skills, and a customer-first mindset. What We Offer: Competitive salary with performance-based incentives Comprehensive training and onboarding Supportive team environment Opportunities for growth and advancement Employee benefits (e.g., health insurance, paid time off, etc.) Interested candidates can walk-in to below location and mention on top of resume recruiter name HR Recruiter : Mohd Khaja Mobile: 7396054849 Location: Mindspace B16Mindspace 5th Floor, Backside of Inorbit Mall (https://maps.app.goo.gl/9UXo44Qvz2tLKv4N8)
Posted 1 week ago
1.0 - 4.0 years
3 - 5 Lacs
Noida, Gurugram, Delhi / NCR
Work from Office
Job Description Good knowledge of complete RCM process Required Candidate profile Must have min 1 year of experience in AR (US RCM) Excellent written/verbal communication Good Knowledge of AR Share cv to Shraddha 62686 53153
Posted 2 weeks ago
1.0 - 6.0 years
3 - 6 Lacs
Noida, Gurugram, Delhi / NCR
Work from Office
Job Description Good knowledge of complete RCM process Required Candidate profile Must have min 1 year of experience in AR (US RCM) Excellent written/verbal communication Good Knowledge of AR Share cv to Kushi 92386 77016 ishika 88514 06269
Posted 2 weeks ago
2.0 - 4.0 years
1 - 3 Lacs
Bengaluru, Karnataka, India
On-site
Hello All, ORANGE HEALTH HIRING Position -Senior Customer Support Executive Experience - Min 2years Process - Domestic Non Voice Typing Speed - 35WPM Qualification - Min PUC Shift - Day Shift Work - 6 days/ 1 days off Transportation - OWN Location - Kormangala, Bangalore Looking for Excellent English skills Written/Verbal. Only Immediate Joiners. Highly Appreciated, Refer Friends/Family who is looking for better opportunity. HR - Pushpa 9035042444 Thankyou Pushpa
Posted 1 month ago
0.0 - 5.0 years
2 - 3 Lacs
Mohali, Chandigarh, Zirakpur
Work from Office
Leading Dating App email supportQ1 32ctc / Q2 36ctc rotational shift 32.5ctc to 36.ctc excellent comms Job location Mohali Interview only at office 4Rounds
Posted 1 month ago
1.0 - 5.0 years
3 - 5 Lacs
Gurugram
Work from Office
1 year International voice experience Grad mandatory Salary 4.5lpa to 5.5LPA 5 days working 2 offs Location gurgaon Cabs Must have All documents of Company Call Rohit 9810916248 rohit.rathore@wsneconsulting.com reference will highly appreciate
Posted 1 month ago
1.0 - 6.0 years
3 - 7 Lacs
Noida, Gurugram, Delhi / NCR
Work from Office
Job Description Good knowledge of complete RCM process Required Candidate profile Must have min 1 year of experience in AR (US RCM) Excellent written/verbal communication Good Knowledge of AR Share cv to divya 9343599314, Pragati 9407541539
Posted 2 months ago
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