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Research and Sales Support Specialist Harvard Business Publishing

3.0 - 7.0 years

0 Lacs

haryana

On-site

In this role, you will be responsible for taking ownership of end-to-end operational processes for client accounts, collaborating closely with sales teams and internal stakeholders. Your role will involve deeper involvement in complex client support scenarios, proactive issue resolution, and driving process improvements to enhance efficiency and client satisfaction. Additionally, you are expected to manage ongoing client needs such as product setup, usage and revenue reporting, invoice/billing support, and enablement. Moreover, you will be guiding junior associates, enhancing SOPs, and leading initiatives for operational excellence. - Set up users (learners/faculty) for various learning prod...

Posted 1 month ago

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