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Associate- Customer Service Cum Operations Delhivery

2.0 - 7.0 years

3 - 9 Lacs

Mumbai, Maharashtra, India

On-site

Responsibilities: Act as the primary point of contact for customers regarding ocean freight shipments. Provide timely updates on shipment status, address queries, and resolve issues to ensure customer satisfaction. Build and maintain strong client relationships through effective communication and service delivery. Coordinate with customers to understand their shipping requirements and offer tailored solutions. Handle end-to-end operational activities for ocean freight shipments, including booking, documentation, and coordination with carriers, customs, and other stakeholders. Ensure compliance with regulatory requirements, customs clearance, and company policies. Collaborate with internal te...

Posted 3 months ago

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