Senior Network Engineer Level 2 iConsultera

5.0 - 9.0 years

0 Lacs

ahmedabad, gujarat

On-site

You will be responsible for troubleshooting customer technical faults and driving fault resolution. Regular communication, both verbally and written, with existing customers is required. Taking ownership and effectively managing support tickets, including incidents and change requests, will be a part of your role. Additionally, you will need to document customer solutions using OSS System, Visio documentation, and technical summary write-ups. Providing resources to the solution delivery team in supporting the configuration and implementation of new customer projects is also expected from you. Key Responsibilities: - Troubleshoot customer technical faults and drive fault resolution - Communic...

Posted 3 weeks ago

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L2 Network Engineer Kaleidoscope Consulting

10.0 - 14.0 years

0 Lacs

thiruvananthapuram, kerala

On-site

You will be responsible for managing and owning support tickets related to existing customer services, as well as collaborating closely with 3rd level engineers for internal escalation points. Your key responsibilities will include troubleshooting technical faults, communicating regularly with customers, managing support tickets effectively, and documenting customer solutions using OSS System, Visio documentation, and technical summaries. Additionally, you will provide resources to the solution delivery team to support the configuration and implementation of new customer projects. In this role, you will work in a technical environment that involves switching technologies like Cisco, Meraki, ...

Posted 3 months ago

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