5.0 - 9.0 years

0 Lacs

hyderabad, telangana

On-site

As the Technical Platform Manager, you will be responsible for leading technical assessments of various components such as hardware, software, tools, applications, firmware, middleware, and operating systems to ensure seamless support for business operations. Your role will involve overseeing the daily operations of the ServiceNow platform to guarantee its availability, reliability, and optimal performance. In this position, you will play a key role in configuring and customizing the ServiceNow platform to meet specific business needs. This includes implementing workflows, business rules, UI policies, client scripts, and ACLs. Additionally, you will be required to provide technical support to end-users, addressing any issues related to the ServiceNow platform and providing necessary training. You will be responsible for planning, testing, and implementing platform upgrades while ensuring minimal disruption to services and compatibility with existing configurations. Managing integrations between ServiceNow and other enterprise systems will also be a crucial aspect of your role to facilitate seamless data flow and process automation. Your role will involve overseeing instance security, including access control, accounts, groups, roles, and delegated development. Additionally, you will be expected to have knowledge of the organization's roadmap and key members of project teams to achieve goals effectively. Furthermore, you will be required to have expertise in various areas such as search administration, data management, integration with third-party applications and data sources, user administration, metrics, and platform performance. It is essential to maintain comprehensive documentation of configurations, processes, and procedures related to the ServiceNow platform. Overall, your contributions as a Technical Platform Manager will be instrumental in ensuring the efficient functioning and optimization of the ServiceNow platform to support the organization's business operations effectively.,

Posted 1 week ago

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