5.0 - 12.0 years

0 Lacs

, India

On-site

Job Position: ServiceNow Developer ITIL/ITSM Location: PAN. Experience: -5+ to 10+ Years Must have: - ServiceNow ITIL/ITSM Expert Requirements : ServiceNow Implementation Specialist (CIS ITSM), Admin (CSA) and Developer (CAD) Certified on at least 1 ServiceNow Mainline certification e.g. CMDB, Discovery, Event, Workspace etc Knowledge of ITIL methodologies and processes and modules such as Asset, Incident, Change, Problem, Knowledge, and Service Catalog, aligning IT services with business objectives. Knowledge of Service Management (ITSM) processes, including Service Level Agreement (SLA) management and workflow monitoring, ensuring business objectives are met efficiently Experience in Asset management and CMDB Implementation and Data Normalization. Experience with Core module (Incident, Problem, Service Request, Knowledge, Change, Service Portal) and on Event management and Discovery Modules. Ability to create and Modify Workflows with experience in agent workspace design and implementation. Good at creating required information for Reporting, and Dashboards. Hands on experience with Java Scripting. Experience in application design, development and deployment with the Service-now platform. Experience in migrating data from different tools into ServiceNow. Show more Show less

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