Senior Product Manager-Digital Transformation Strategy-Customer Experience IDFC FIRST Bank

0.0 - 3.0 years

0 Lacs

navi mumbai, maharashtra

On-site

The role of Senior Product Manager - Digital Transformation Strategy-Customer Experience in the CX Department is critical to enhancing customer satisfaction by strategically addressing service peaks and streamlining self-service channels. Collaborating with cross-functional teams, you will drive the adoption of digital channels and proactively manage customer communications to reduce complaints, improve self-service efficacy, and contribute to knowledge management. Your responsibilities will include identifying current peaks and developing holistic solutions to address them by reducing call volumes, complaints, average handling time, and increasing service levels and Straight Through Process...

Posted 1 month ago

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