5.0 - 7.0 years

0 Lacs

pune, maharashtra, india

On-site

About The Position We (Kohler India Technical Center) are a captive global center providing technical and nontechnical support for all the businesses and product lines for Kohler India (Kitchen and Bath). As a Team Leader for Customer Service at Kohler, you will lead and support a team of customer service reps. Your role includes providing coaching and support to associates, ensuring they have strong product and process knowledge. You will monitor real-time metrics (RTM), audit customer interactions, and help resolve complex issues. Your focus will be on enhancing customer satisfaction, maintaining a positive brand reputation, and driving continuous improvement within your team. Role And Res...

Posted 2 months ago

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Quality Analyst Outpace Consulting Services

8.0 - 12.0 years

3 - 11 Lacs

Mumbai, Maharashtra, India

On-site

Minimum 8+ Years Experience in BPO International Voice. Minimum 2 Year Experience As A Quality Analyst is mandatory. Developing, executing, and monitoring evaluation programs and test plans to assess the quality of the service or product. Monitoring changing trends and customer feedback to identify areas of improvement. Call quality monitoring and providing feedback to agents and managers. Optimal use of technology and tools to enhance quality assurance processes. Introducing and conducting training programs to improve the skills and knowledge of the agents and staff. Business risk assessment and mitigation. Reduction of employee attrition and retention of talent. Up-gradations of business p...

Posted 6 months ago

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