Responsibilities: Manage day-to-day property operations (housekeeping, maintenance, supplies) Lead and schedule housekeeping & support staff Handle escalated guest issues and ensure excellent service Oversee OTA listings (Airbnb, Booking.com, Vrbo, etc.) Monitor property standards, inspections, and compliance Track budgets, expenses, and performance reports Requirements: 3+ years in hospitality, property, or vacation rental management Strong leadership, organizational, and problem-solving skills Familiarity with PMS and OTA platforms Flexible to work evenings, weekends, and holidays Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹30,000.00 per month Work Location: In person
We are seeking a dynamic and experienced General Manager – Operations to oversee the day-to-day management of the resort. The ideal candidate will be hands-on, passionate about hospitality, and skilled in driving operational excellence, guest satisfaction, and profitability. Key Responsibilities Operations & Guest Experience Ensure smooth day-to-day operations of the resort including cottages, pool, housekeeping, F&B, and grounds. Deliver high levels of guest satisfaction through personalized service and attention to detail. Manage guest complaints and feedback promptly and effectively. Staff Management Recruit, train, and supervise staff including housekeeping, kitchen, pool/garden, and front office teams. Create staff schedules to ensure coverage and efficiency. Motivate and lead the team to maintain service standards. Finance & Administration Monitor budgets, expenses, and revenue streams. Implement cost-control measures without compromising guest experience. Maintain records of occupancy, sales, and operational performance. Compliance & Maintenance Ensure the property adheres to safety, hygiene, and legal requirements. Oversee preventive and regular maintenance of cottages, pool, and facilities. Manage vendor contracts for services like pest control, gardening, and utilities. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Cell phone reimbursement Food provided Work Location: In person