Asst Manager (Technical Trainer HQ) River

5.0 - 9.0 years

0 Lacs

karnataka

On-site

River is an electric vehicle company that specializes in building multi-utility scooters. Our mission at River is to cater to the ambitious youth of today by providing them with the scooters of tomorrow. We firmly believe that individuals need two essential components to achieve success: the aspiration to reach the pinnacle and the means to facilitate their journey. Our flagship product, River Indie, also known as the SUVofScooters, is meticulously crafted to assist you in accomplishing your tasks efficiently. It is engineered to be a reliable companion on your path to success. River is supported by renowned international investors, including mobility-focused funds affiliated with Yamaha Motors, Al-Futtaim Automotive Group, Toyota VC, and Maniv Mobility. As a member of our team, your key responsibilities will include designing and conducting training programs focused on electric vehicle (EV) vehicles. You will be responsible for delivering hands-on and classroom training sessions to technicians, engineers, and dealership staff. Additionally, you will be tasked with creating training materials such as manuals, presentations, videos, and assessments. It is essential to stay abreast of the latest automotive technologies, tools, service procedures, and internal developments. Evaluating trainees" performance through tests and practical demonstrations, collaborating with product development and service teams for content accuracy and updates, providing technical support during product launches and service campaigns, maintaining detailed training records, and preparing performance reports are also integral aspects of the role. Furthermore, ensuring that training adheres to company standards and industry regulations, assisting in certification programs, establishing skill matrices for service center staff and mechanics, and possessing proficiency in Telugu, Kannada, and English are crucial qualifications for the ideal candidate. The ideal candidate for this position should hold a Bachelor's or Diploma in Automobile Engineering or a related technical field and have a minimum of 5 years of experience in automotive service, repair, or technical training. A strong comprehension of vehicle systems, diagnostics, and repair procedures, along with experience in electric vehicle systems, is advantageous. Excellent communication and presentation skills, proficiency in MS Office and multimedia training tools, strong organizational and documentation abilities, and a willingness to travel to various training centers or dealerships as required are also key attributes we are seeking in potential candidates.,

Posted 1 day ago

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Service & Parts Head FroxJob | Executive Jobs in Nepal

8.0 - 12.0 years

0 Lacs

delhi

On-site

As the Service & Parts Head of the EV Division in the After Sales department located in Kathmandu, Nepal, you will play a crucial role in leading the after-sales service and spare parts operations. With a minimum of 78 years of experience in automobile service and parts, including at least 3 years in the EV segment, you will be tasked with overseeing the service network, ensuring customer satisfaction, and managing spare parts supply across various locations. Your responsibilities will include managing overall service operations for EV vehicles, monitoring service quality, turnaround time (TAT), and customer satisfaction. You will develop and implement standard operating procedures (SOPs) for EV servicing and conduct periodic service audits across dealer/service networks. Ensuring timely availability of spare parts for EV models, forecasting parts demand, and maintaining optimum inventory levels will be essential. You will need to coordinate with suppliers and vendors for procurement and logistics, in addition to leading and training the after-sales and technical teams. Organizing training programs for technicians on EV systems and diagnostics and fostering a culture of performance and continuous improvement are key aspects of the role. Handling escalated service issues, implementing customer retention strategies and service packages, and monitoring and improving CSI (Customer Satisfaction Index) and NPS scores will be crucial for maintaining strong customer relationships. You will also be responsible for liaising with OEMs, internal teams, and external service centers, generating monthly MIS reports related to service, warranty, and spare parts, and contributing to strategic planning and service network expansion. To excel in this role, you should hold a Bachelor's degree in Mechanical/Electrical/Automobile Engineering (preferred) and possess strong knowledge of EV technologies, diagnostics, and components. Your experience in managing service networks and parts supply chains, along with excellent communication, leadership, and problem-solving skills, will be invaluable in driving the success of the EV division.,

Posted 5 days ago

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