3.0 - 8.0 years

0 Lacs

maharashtra

On-site

You have 8+ years of experience in IT service delivery, with a minimum of 3 years in an SDM role. You possess a strong understanding of the ITIL framework and service management best practices. Your hands-on experience includes managing EUS operations such as desktop support, remote support, and service desk functions. Your exceptional stakeholder management, communication, and leadership skills are noteworthy. Your background includes working in an IT-managed services or outsourcing environment. You excel in handling high-pressure situations and managing escalations effectively. Your strong analytical and problem-solving skills are complemented by a focus on continuous improvement. Travel m...

Posted 3 months ago

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Senior Service Delivery Manager Lauren

8.0 - 10.0 years

0 Lacs

Mumbai, Maharashtra, India

Remote

Location - Prabhadevi, Mumbai Job Description 8+ years of experience in IT service delivery, with at least 3 years in an SDM role . Strong knowledge of ITIL framework and service management best practices. Hands-on experience in managing EUS operations, including desktop support, remote support, and service desk functions. Excellent stakeholder management, communication, and leadership skills. Experience working in an IT-managed services or outsourcing environment. Ability to handle high-pressure situations and manage escalations effectively. Strong analytical and problem-solving skills with a focus on continuous improvement. Travel may be required based on business needs. Flexibility to wor...

Posted 3 months ago

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