15 Eus Jobs

Service Level Management (SLM) Job Description Core Responsibilities Define and manage service level objectives (SLOs) and ensure alignment with CUSTOMER expectations. Monitor and evaluate service performance against agreed SLAs on a monthly basis. Identify and report service level defaults when performance metrics fall below expected thresholds. Administer service level credits (liquidated damages) for SLA breaches, calculated based on the percentage of calls outside acceptable service levels. Facilitate earn-back mechanisms when performance exceeds SLA targets, subject to CUSTOMER discretion. Ensure SLA compliance across all in-scope services including incident, change, and problem managem...

Service Level Management (SLM) Job Description Core Responsibilities Define and manage service level objectives (SLOs) and ensure alignment with CUSTOMER expectations. Monitor and evaluate service performance against agreed SLAs on a monthly basis. Identify and report service level defaults when performance metrics fall below expected thresholds. Administer service level credits (liquidated damages) for SLA breaches, calculated based on the percentage of calls outside acceptable service levels. Facilitate earn-back mechanisms when performance exceeds SLA targets, subject to CUSTOMER discretion. Ensure SLA compliance across all in-scope services including incident, change, and problem managem...

Service Level Management (SLM) Job Description Core Responsibilities Define and manage service level objectives (SLOs) and ensure alignment with CUSTOMER expectations. Monitor and evaluate service performance against agreed SLAs on a monthly basis. Identify and report service level defaults when performance metrics fall below expected thresholds. Administer service level credits (liquidated damages) for SLA breaches, calculated based on the percentage of calls outside acceptable service levels. Facilitate earn-back mechanisms when performance exceeds SLA targets, subject to CUSTOMER discretion. Ensure SLA compliance across all in-scope services including incident, change, and problem managem...

Service Level Management (SLM) Job Description Core Responsibilities Define and manage service level objectives (SLOs) and ensure alignment with CUSTOMER expectations. Monitor and evaluate service performance against agreed SLAs on a monthly basis. Identify and report service level defaults when performance metrics fall below expected thresholds. Administer service level credits (liquidated damages) for SLA breaches, calculated based on the percentage of calls outside acceptable service levels. Facilitate earn-back mechanisms when performance exceeds SLA targets, subject to CUSTOMER discretion. Ensure SLA compliance across all in-scope services including incident, change, and problem managem...

Service Level Management (SLM) Job Description Core Responsibilities Define and manage service level objectives (SLOs) and ensure alignment with CUSTOMER expectations. Monitor and evaluate service performance against agreed SLAs on a monthly basis. Identify and report service level defaults when performance metrics fall below expected thresholds. Administer service level credits (liquidated damages) for SLA breaches, calculated based on the percentage of calls outside acceptable service levels. Facilitate earn-back mechanisms when performance exceeds SLA targets, subject to CUSTOMER discretion. Ensure SLA compliance across all in-scope services including incident, change, and problem managem...

Service Level Management (SLM) Job Description Core Responsibilities Define and manage service level objectives (SLOs) and ensure alignment with CUSTOMER expectations. Monitor and evaluate service performance against agreed SLAs on a monthly basis. Identify and report service level defaults when performance metrics fall below expected thresholds. Administer service level credits (liquidated damages) for SLA breaches, calculated based on the percentage of calls outside acceptable service levels. Facilitate earn-back mechanisms when performance exceeds SLA targets, subject to CUSTOMER discretion. Ensure SLA compliance across all in-scope services including incident, change, and problem managem...

Service Level Management (SLM) Job Description Core Responsibilities Define and manage service level objectives (SLOs) and ensure alignment with CUSTOMER expectations. Monitor and evaluate service performance against agreed SLAs on a monthly basis. Identify and report service level defaults when performance metrics fall below expected thresholds. Administer service level credits (liquidated damages) for SLA breaches, calculated based on the percentage of calls outside acceptable service levels. Facilitate earn-back mechanisms when performance exceeds SLA targets, subject to CUSTOMER discretion. Ensure SLA compliance across all in-scope services including incident, change, and problem managem...

Service Level Management (SLM) Job Description Core Responsibilities Define and manage service level objectives (SLOs) and ensure alignment with CUSTOMER expectations. Monitor and evaluate service performance against agreed SLAs on a monthly basis. Identify and report service level defaults when performance metrics fall below expected thresholds. Administer service level credits (liquidated damages) for SLA breaches, calculated based on the percentage of calls outside acceptable service levels. Facilitate earn-back mechanisms when performance exceeds SLA targets, subject to CUSTOMER discretion. Ensure SLA compliance across all in-scope services including incident, change, and problem managem...

Service Level Management (SLM) Job Description Core Responsibilities Define and manage service level objectives (SLOs) and ensure alignment with CUSTOMER expectations. Monitor and evaluate service performance against agreed SLAs on a monthly basis. Identify and report service level defaults when performance metrics fall below expected thresholds. Administer service level credits (liquidated damages) for SLA breaches, calculated based on the percentage of calls outside acceptable service levels. Facilitate earn-back mechanisms when performance exceeds SLA targets, subject to CUSTOMER discretion. Ensure SLA compliance across all in-scope services including incident, change, and problem managem...

Service Level Management (SLM) Job Description Core Responsibilities Define and manage service level objectives (SLOs) and ensure alignment with CUSTOMER expectations. Monitor and evaluate service performance against agreed SLAs on a monthly basis. Identify and report service level defaults when performance metrics fall below expected thresholds. Administer service level credits (liquidated damages) for SLA breaches, calculated based on the percentage of calls outside acceptable service levels. Facilitate earn-back mechanisms when performance exceeds SLA targets, subject to CUSTOMER discretion. Ensure SLA compliance across all in-scope services including incident, change, and problem managem...

Role & responsibilities 15 Yrs.+ of exp. Gurgaon location Expert on overall Delivery and Governance Exp in managing end-user support (Digital workspace) Identify and recommend a Service Desk solution that best meets the client's business needs and expense/service level expectations Perform operational planning for Service Desk capacity and performance purposes. Report on Help Desk statistics and trends as specified in the Standards and Procedures Manual (e.g., Service Request volumes and trends by types of EndUsers) Assess the current ticketing and support processes to identify areas where automation can be most effective and get implemented. Determine the types of tasks that can be automate...

Role & responsibilities 1. Experience in handling the EUS engineers 2. Excellent client relationship 3. People management 4. Enhancement of team skills 5. Should have experience in EUS 6. Should have experience in supporting multiple locations 7. Experience in assets/logistics 8. Reports Preferred candidate profile Should have 5yrs of Relevant experience in EUS Number of reporting ( direct / in direct) handled should be 50+ Number of asset managed should be 2000 + Should have experience in Service Now tool Number of users handles in operations should be minimum 5000 ITIL certification Should have 4+yrs of experience in SLA Management Knowledge and experience of creating SIPs, SOPs, and RCA r...

The candidate should be Expertise in diagnosing and treating disorders of the digestive system, including the esophagus,stomach,intestines,liver,gallbladder, and pancreas

Your day at NTT DATA Diploma Degree/PG Diploma in IT/Computer Science from recognized institution. Engineer should have 2 years of experience/ expertise in areas Like trouble shooting and handling of various IT hardware's like PC, Printers, Laptops and other IT equipment. Configure Desktops, Laptops. Should have expertise in Windows, Linux, client operating systems and related applications, Support Services for Software Application Mailing (webmail/MS outlook express/Outlook express), O365 and other system software. Following are the requirement for Desktop Engineers: a. Hands-on experience troubleshooting desktop/ laptop/ peripheral b. At least 4-5 years of work experience as support execut...

Open Requirement: Sr. Eng EUC support Location: Airoli, Navi Mumbai (WFO) Experience: 10 years Job Summary: Senior End User Computing (EUC) Support Engineer with 10+ years experience and strong Windows Server administration skills to deliver advanced desktop and infrastructure support in a hybrid cloud environment. Key Responsibilities: Manage the IT sites daily operations, including network administration, server management, and end-user support. Manage Windows 10/11 environments, including M365, Microsoft Teams, and OneDrive. Administer Windows Server 2016/2019/2022, Active Directory, DNS/DHCP, and Group Policy Objects (GPO). Implement and maintain endpoint security tools (AV, DLP, encrypt...