Since 1990, Europe Express has been a trusted partner to travel advisors, offering customized European travel at competitive prices for both independent and group travelers. We are passionate about the wonders of Europe and committed to delivering exceptional client experiences. By equipping travel advisors with in-depth destination training and unparalleled resources, we empower them to succeed at every stage of their careers. Come work with us and be part of a team that values collaboration and a passion for crafting memorable holidays. The Booking and QA Supervisor is responsible for overseeing the day-to-day operations of the department, assigning tasks to team members, and ensuring that all responsibilities are completed accurately and on time. The supervisor is also in charge of approving vacation requests and ensuring appropriate plans are in place to cover the workload during employee absences. Additionally, they manage and maintain weekly timekeeping records. About The Role: This role includes supervising the processing of reservations after conversion, confirming services in close coordination with various suppliers, and supporting other teams, when needed. The Supervisor is also responsible for providing accurate and up-to-date data to the Operations Manager to support oversight of task completion and ensure processes are being carried out correctly. Working with real-time data is essential for identifying gaps, improving efficiency, and supporting decision-making across the department. Beyond operational duties, the Supervisor works closely with staff to improve the structure and efficiency of the department. They are instrumental in training new and existing team members, and are responsible for motivating and coaching the staff to ensure high levels of productivity and customer service. What we’ll offer: Competitive salary Flexible working hours and a hybrid working model Wider scope for learning, working with global teams Career progression opportunities What you’ll do: Oversee workflow to assist employees in knowing their job responsibilities and delegated duties Assists the team members in balancing priorities and managing their workload so team KPIs are consistently achieved Train new team members and ensure existing team members are kept informed of changes and new information Keep track of employee's schedules, vacation Coach employees by giving them constructive feedback, being their primary point of contact Gathering and submitting performance reports and reporting to superiors, keeping them informed about staff growth Proactively provides feedback to management and work with management to develop solutions to improve processes Evaluate and motivate employee performance to achieve short and long term objectives Assist the team to adapt to change and overcome resistance Ensure team efficiently and accurately processes services confirmations in the system while following all company policies and procedures, maintaining quality standards through regular checks Encourage employee engagement while building a positive atmosphere at work, mediating disputes, facilitating communication and promoting resolution among the team. Foster teamwork and strategize to manage the team’s workload Lead by example. Make decisions with confidence, demonstrating the behavior, attitudes and approaches that you want your team to emulate Complete reservations and be independent in every reservation process and complete QA Other tasks assigned by Manager or Director What you’ll bring: Experience in operations or after sales within travel industry Fluent written and spoken English (additional language skills as Italian, French, Spanish, German are an advantage) Self-motivated, demonstrating the ability to work independently and as a team player Ability to solve conflicts and mediation Ability to work effectively in diverse environments, showing adaptability and flexibility Ability to foster inclusion Excellent communication skills, presenting information and ideas professionally with clarity & confidence, while being open, honest & objective Ability to communicate effectively and productively with multiple nationalities Experience working in complex back office computer systems Well organized and driven to excel in a fast-paced environment Ability to demonstrate a consistent high level of attention to detail and accuracy Courteous and professional telephone manner Proficient in MS Office, including MS Excel, MS Word, Outlook Knowledge of Amadeus or other GDS a plus. We believe people perform best when they can be their true selves and diverse teams drive better results. We’re committed to encouraging a diverse, equitable, and inclusive environment where everyone can succeed. Travelopia ensures an inclusive work environment for all. If you need accommodations during the recruitment process, please advise us here: [email protected] . #li-gj1 #li-hybrid

Since 1990, Europe Express has been a trusted partner to travel advisors, offering customized European travel at competitive prices for both independent and group travelers. We are passionate about the wonders of Europe and committed to delivering exceptional client experiences. By equipping travel advisors with in-depth destination training and unparalleled resources, we empower them to succeed at every stage of their careers. Come work with us and be part of a team that values collaboration and a passion for crafting memorable holidays. About The Role: The Booking & QA Coordinator is responsible for processing reservations after conversion, while working closely with several suppliers. This position is focused on quality assurance of reservation accuracy, service confirmation, and overall booking integrity, ensuring all details meet operational and customer service standards. The coordinator may also be required to support other teams when needed. What we’ll offer: Competitive salary Flexible working hours and a hybrid working model Wider scope for learning, working with global teams Career progression opportunities What you’ll do: Accurately book service reservations using various external or internal systems. Assist in training co-workers as needed. Process requests and confirmations for different services in accordance with company policies and procedures. Conduct thorough quality assurance and control checks on all reservations, customer itineraries, and final travel documentation to ensure accuracy, completeness, and compliance with company standards. Identify and eventually resolve discrepancies or potential issues in booking details to maintain high service quality. Maintain ongoing communication with supervisors or managers regarding procedures, issues, and offer suggestions for improvement. Adapt to several different internal systems by updating information after the QA and reservation processes, and communicate effectively with others through these channels. Provide timely responses to co-workers and stakeholders follow through on resolutions. Process email correspondence if needed. Perform other duties as assigned by the Supervisor or Manager. What you’ll bring: Minimum education requires a high school diploma Fluent written and spoken English (additional language skills as Italian, French, German are an advantage) Ability to work well independently and as part of a team Good time management and ability to multi-task Passionate about providing excellent customer experience Proven ability to work under pressure and meet deadlines Ability to multi-task and work in a fast-paced environment Proficient in MS Office, including MS Excel, MS Word, Outlook Capacity to work with a computerized operations system Ability to communicate effectively and productively with multiple nationalities Ability to use creative skills to suggest new services ideas Positive attitude and confident We believe people perform best when they can be their true selves and diverse teams drive better results. We’re committed to encouraging a diverse, equitable, and inclusive environment where everyone can succeed. Travelopia ensures an inclusive work environment for all. If you need accommodations during the recruitment process, please advise us here: [email protected] . #li-gj1 #li-hybrid

We're hiring a Product Analyst in Bangalore! Bring your expertise to a dynamic, growing organization. If you're ready to make an impact, we’d love to hear from you — apply now! Europe Express is a division of Travelopia, the world's leading experiential travel company with over 2,000 employees in 30 countries around the world. We are a collection of diverse and exciting businesses, owned by KKR, one of the world’s largest private equity firms. Some of our businesses are iconic market leading brands such as TCS, the world’s leading private jet company based in Seattle and Quark, the world’s leading polar expedition company based in Toronto. What We Offer: Competitive salary Bonus scheme Flexible working hours and a hybrid working model Excellent opportunities for learning, working with global teams Career progression potential What You’ll Do: Drive cost savings and margin improvements through efficient processes Analyze performance data to deliver actionable insights Build and handle reports using Europe Express systems and metrics Take ownership of tasks and support the Product team as needed Interpret data independently and assess commercial impact Ensure clear communication and strong team partnership Maintain accuracy, flexibility, and prioritization of work Perform additional duties as assigned by the Manager What You’ll Bring: Strong hands-on experience with Excel, including pivot tables High level of accuracy — zero tolerance for errors Ability to work optimally in a remote environment with strong work ethics Excellent verbal and written communication skills Meticulous attention to detail and strong record-keeping abilities Comfortable extracting data and maintaining accurate records Exposure to systems like SAP, Boxing, or SoftTrip is a plus (training will be provided) We believe people perform best when they can be their true selves and diverse teams drive better results. We’re committed to encouraging a diverse, equitable, and inclusive environment where everyone can succeed. Travelopia ensures an inclusive work environment for all. If you need accommodations during the recruitment process, please advise us here: Talent@Travelopia.com We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. #LI-NF1#LI-HYBRID

Since 1990, Europe Express has been a trusted partner to travel advisors, offering customized European travel at competitive prices for both independent and group travelers. We are passionate about the wonders of Europe and committed to delivering exceptional client experiences. By equipping travel advisors with in-depth destination training and unparalleled resources, we empower them to succeed at every stage of their careers. Come work with us and be part of a team that values collaboration and a passion for crafting memorable holidays. The Booking and QA Supervisor is responsible for overseeing the day-to-day operations of the department, assigning tasks to team members, and ensuring that all responsibilities are completed accurately and on time. The supervisor is also in charge of approving vacation requests and ensuring appropriate plans are in place to cover the workload during employee absences. Additionally, they manage and maintain weekly timekeeping records. About The Role: This role includes supervising the processing of reservations after conversion, confirming services in close coordination with various suppliers, and supporting other teams, when needed. The Supervisor is also responsible for providing accurate and up-to-date data to the Operations Manager to support oversight of task completion and ensure processes are being carried out correctly. Working with real-time data is essential for identifying gaps, improving efficiency, and supporting decision-making across the department. Beyond operational duties, the Supervisor works closely with staff to improve the structure and efficiency of the department. They are instrumental in training new and existing team members, and are responsible for motivating and coaching the staff to ensure high levels of productivity and customer service. What we’ll offer: Competitive salary Flexible working hours and a hybrid working model Wider scope for learning, working with global teams Career progression opportunities What you’ll do: Oversee workflow to assist employees in knowing their job responsibilities and delegated duties Assists the team members in balancing priorities and managing their workload so team KPIs are consistently achieved Train new team members and ensure existing team members are kept informed of changes and new information Keep track of employee's schedules, vacation Coach employees by giving them constructive feedback, being their primary point of contact Gathering and submitting performance reports and reporting to superiors, keeping them informed about staff growth Proactively provides feedback to management and work with management to develop solutions to improve processes Evaluate and motivate employee performance to achieve short and long term objectives Assist the team to adapt to change and overcome resistance Ensure team efficiently and accurately processes services confirmations in the system while following all company policies and procedures, maintaining quality standards through regular checks Encourage employee engagement while building a positive atmosphere at work, mediating disputes, facilitating communication and promoting resolution among the team. Foster teamwork and strategize to manage the team’s workload Lead by example. Make decisions with confidence, demonstrating the behavior, attitudes and approaches that you want your team to emulate Complete reservations and be independent in every reservation process and complete QA Other tasks assigned by Manager or Director What you’ll bring: Experience in operations or after sales within travel industry Fluent written and spoken English (additional language skills as Italian, French, Spanish, German are an advantage) Self-motivated, demonstrating the ability to work independently and as a team player Ability to solve conflicts and mediation Ability to work effectively in diverse environments, showing adaptability and flexibility Ability to foster inclusion Excellent communication skills, presenting information and ideas professionally with clarity & confidence, while being open, honest & objective Ability to communicate effectively and productively with multiple nationalities Experience working in complex back office computer systems Well organized and driven to excel in a fast-paced environment Ability to demonstrate a consistent high level of attention to detail and accuracy Courteous and professional telephone manner Proficient in MS Office, including MS Excel, MS Word, Outlook Knowledge of Amadeus or other GDS a plus. We believe people perform best when they can be their true selves and diverse teams drive better results. We’re committed to encouraging a diverse, equitable, and inclusive environment where everyone can succeed. Travelopia ensures an inclusive work environment for all. If you need accommodations during the recruitment process, please advise us here: Talent@Travelopia.com.

Since 1990, Europe Express has been a trusted partner to travel advisors, offering customized European travel at competitive prices for both independent and group travelers. We are passionate about the wonders of Europe and committed to delivering exceptional client experiences. By equipping travel advisors with in-depth destination training and unparalleled resources, we empower them to succeed at every stage of their careers. Come work with us and be part of a team that values collaboration and a passion for crafting memorable holidays. About The Role: The Booking & QA Coordinator is responsible for processing reservations after conversion, while working closely with several suppliers. This position is focused on quality assurance of reservation accuracy, service confirmation, and overall booking integrity, ensuring all details meet operational and customer service standards. The coordinator may also be required to support other teams when needed. What we’ll offer: Competitive salary Flexible working hours and a hybrid working model Wider scope for learning, working with global teams Career progression opportunities What you’ll do: Accurately book service reservations using various external or internal systems. Assist in training co-workers as needed. Process requests and confirmations for different services in accordance with company policies and procedures. Conduct thorough quality assurance and control checks on all reservations, customer itineraries, and final travel documentation to ensure accuracy, completeness, and compliance with company standards. Identify and eventually resolve discrepancies or potential issues in booking details to maintain high service quality. Maintain ongoing communication with supervisors or managers regarding procedures, issues, and offer suggestions for improvement. Adapt to several different internal systems by updating information after the QA and reservation processes, and communicate effectively with others through these channels. Provide timely responses to co-workers and stakeholders follow through on resolutions. Process email correspondence if needed. Perform other duties as assigned by the Supervisor or Manager. What you’ll bring: Minimum education requires a high school diploma Fluent written and spoken English (additional language skills as Italian, French, German are an advantage) Ability to work well independently and as part of a team Good time management and ability to multi-task Passionate about providing excellent customer experience Proven ability to work under pressure and meet deadlines Ability to multi-task and work in a fast-paced environment Proficient in MS Office, including MS Excel, MS Word, Outlook Capacity to work with a computerized operations system Ability to communicate effectively and productively with multiple nationalities Ability to use creative skills to suggest new services ideas Positive attitude and confident We believe people perform best when they can be their true selves and diverse teams drive better results. We’re committed to encouraging a diverse, equitable, and inclusive environment where everyone can succeed. Travelopia ensures an inclusive work environment for all. If you need accommodations during the recruitment process, please advise us here: Talent@Travelopia.com.