Booking & Quality Assurance Coordinator

Job Description

Since 1990, Europe Express has been a trusted partner to travel advisors, offering customized European travel at competitive prices for both independent and group travelers. We are passionate about the wonders of Europe and committed to delivering exceptional client experiences. By equipping travel advisors with in-depth destination training and unparalleled resources, we empower them to succeed at every stage of their careers. Come work with us and be part of a team that values collaboration and a passion for crafting memorable holidays. About The Role: The Booking & QA Coordinator is responsible for processing reservations after conversion, while working closely with several suppliers. This position is focused on quality assurance of reservation accuracy, service confirmation, and overall booking integrity, ensuring all details meet operational and customer service standards. The coordinator may also be required to support other teams when needed. What we’ll offer: Competitive salary Flexible working hours and a hybrid working model Wider scope for learning, working with global teams Career progression opportunities What you’ll do: Accurately book service reservations using various external or internal systems. Assist in training co-workers as needed. Process requests and confirmations for different services in accordance with company policies and procedures. Conduct thorough quality assurance and control checks on all reservations, customer itineraries, and final travel documentation to ensure accuracy, completeness, and compliance with company standards. Identify and eventually resolve discrepancies or potential issues in booking details to maintain high service quality. Maintain ongoing communication with supervisors or managers regarding procedures, issues, and offer suggestions for improvement. Adapt to several different internal systems by updating information after the QA and reservation processes, and communicate effectively with others through these channels. Provide timely responses to co-workers and stakeholders follow through on resolutions. Process email correspondence if needed. Perform other duties as assigned by the Supervisor or Manager. What you’ll bring: Minimum education requires a high school diploma Fluent written and spoken English (additional language skills as Italian, French, German are an advantage) Ability to work well independently and as part of a team Good time management and ability to multi-task Passionate about providing excellent customer experience Proven ability to work under pressure and meet deadlines Ability to multi-task and work in a fast-paced environment Proficient in MS Office, including MS Excel, MS Word, Outlook Capacity to work with a computerized operations system Ability to communicate effectively and productively with multiple nationalities Ability to use creative skills to suggest new services ideas Positive attitude and confident We believe people perform best when they can be their true selves and diverse teams drive better results. We’re committed to encouraging a diverse, equitable, and inclusive environment where everyone can succeed. Travelopia ensures an inclusive work environment for all. If you need accommodations during the recruitment process, please advise us here: [email protected] . #li-gj1 #li-hybrid