Information Technology Service Delivery Manager TECEZE

5.0 - 9.0 years

0 Lacs

chennai, tamil nadu

On-site

The Service Delivery Manager (IT Services) is responsible for overseeing the delivery of IT infrastructure, network, cloud, data center, and end-user computing (EUC) projects. You will ensure that all IT services are delivered effectively, meeting or exceeding customer expectations while adhering to defined SLAs, budgets, and timelines. The ideal candidate will have a strong technical background, extensive project management experience, and the ability to lead cross-functional teams in a dynamic environment. Key Responsibilities: Project Management: Lead the planning, execution, and delivery of IT infrastructure projects, including network, cloud, data center, and EUC. Define project scope, objectives, and deliverables in collaboration with stakeholders. Monitor project progress, resolve issues, and ensure timely delivery within budget. Service Delivery Oversight: Manage end-to-end service delivery for multiple concurrent projects, ensuring alignment with customer requirements. Maintain high levels of customer satisfaction by meeting SLA and KPI commitments. Develop and implement service improvement plans as needed. Team Leadership: Lead and mentor cross-functional teams, including engineers, support staff, and third-party vendors. Foster a culture of accountability, continuous improvement, and teamwork. Customer Relationship Management: Act as the primary point of contact for customers during project delivery. Build strong relationships with stakeholders, ensuring clear communication and expectations management. Address escalations and implement corrective actions to resolve service issues. Operational Excellence: Ensure compliance with ITIL best practices for service management, including incident, problem, and change management. Conduct regular reviews of service delivery processes and recommend optimizations. Oversee resource allocation, capacity planning, and risk management. Reporting and Documentation: Provide regular status updates, dashboards, and reports to internal and external stakeholders. Document lessons learned and create knowledge-sharing resources for future projects. Maintain accurate project documentation, including contracts, SLA agreements, and technical designs. Vendor and Partner Management: Collaborate with OEMs, GSIs, and service delivery partners to ensure seamless project execution. Negotiate contracts and manage vendor performance to meet project goals. Key Skills and Competencies: Technical Expertise: In-depth knowledge of IT infrastructure, including networking, cloud platforms (AWS, Azure, Google Cloud), data center management, and EUC solutions. Familiarity with technologies like virtualization, SD-WAN, firewalls, and ITIL service management frameworks. Leadership and Management: Proven ability to manage large teams and deliver complex projects. Strong decision-making, problem-solving, and conflict resolution skills. Communication and Collaboration: Excellent verbal and written communication skills. Ability to engage and influence stakeholders at all levels. Analytical and Organizational Skills: Strong ability to analyze data, identify trends, and implement improvements. Highly organized with excellent time-management skills.,

Posted 5 days ago

Apply

WPS Architect Select Source International

8.0 - 13.0 years

25 - 37 Lacs

Bengaluru, Delhi / NCR, Mumbai (All Areas)

Work from Office

Core Responsibilities Job Description The Workplace transformation/END USER COMPUTING Architect Presales will be primarily responsible for creating winning Propositions and solutions for all Digital workplace opportunities. The Workplace transformation/END USER COMPUTING Architect may also have responsibility to lead a team, provide technical leadership, guidance and mentoring to the team. He/she will also be responsible for front ending all Solution Discussions with Customers and Onsite Sales Requirements Min. 5+ years of IT experience, mostly in the areas of Infrastructure services and management Should have experience in designing workplace Solutions - Including Service Desk, Field support, Desktop lifecycle management, Email & Collaboration services, Virtual Desktop Architecture, and next gen digital workplace technologies. Work with TCS internal teams, partners and product vendors for designing technology solutions and effort estimations. Past experience in Workplace (End User Computing), Service Desk and onsite support delivery will be added advantage. Should have a thorough technical understanding and should have been responsible for creating Solutions as requested by the Customer in the RFP/RFI process. Should have in-depth understanding of technology stack, transformations and the next generation technology innovations/products in Marketplace. Should be well versed in Designing next gen Digital workplace and End user experience centric solutions. Should have a very good understanding of Workplace metrics, customer experience management and design nuances of modern digital workplace. Should have a thorough understanding of Hosted Workplace solutions and its integration with On-premises solutions (Active Directory, Virtualisation, MDM) Should have experience on Workplace technologies, challenges faced during Setup, Migration, and operations. Should have performed roles where He/she has interfaced with Executive leadership on a consistent basis and been responsible for providing inputs on Workplace transformation/END USER COMPUTING Architecture and Strategy Should have excellent Communication Skills and should be able to successfully interface with Customer for Technical discussions.

Posted 4 weeks ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.