Job Summary The End User Computing (EUC) Specialist is responsible for managing and supporting the computing environment used by company employees, including desktop/laptop devices, virtual desktops, software deployments, mobile devices, and collaboration tools. The role ensures end users have reliable, secure, and performant technology to carry out their work. Key Responsibilities Install, configure, and support desktop/laptop systems, mobile devices, printers, and peripherals. Manage and maintain virtual desktop environments (e.g., Citrix, VMware Horizon, Microsoft AVD). Provide 2nd and 3rd line support for hardware and software incidents and service requests. Package, test, and deploy applications and patches using tools such as Microsoft SCCM, Intune, or similar. Monitor and improve EUC performance, availability, and security. Ensure endpoint compliance with security policies and standards (e.g., antivirus, encryption, patching). Document standard operating procedures and provide knowledge transfer to support teams and users. Collaborate with other IT teams (networking, security, service desk) to resolve complex issues. Stay current on emerging EUC technologies and make recommendations for improvements. Required Skills and Experience 3+ years of experience in End User Computing, IT support. Must have - Proficiency in Microsoft Windows OS, Linux OS, Microsoft 365, and common enterprise applications. Experience with device management and deployment tools (e.g., SCCM, Intune, JAMF). Knowledge of Active Directory, Group Policy, and identity/access controls. Familiarity with virtualization and remote desktop technologies (Citrix, VMware, AVD). Strong troubleshooting and problem-solving skills. Excellent communication and customer service abilities. Preferred Qualifications IT certifications such as Microsoft Certified: Modern Desktop Administrator, ITIL, etc. Good to have Experience with scripting (PowerShell, VBScript) to automate tasks. Experience in hybrid or remote workplace environments. Knowledge of macOS and mobile device management (iOS, Android). Work Environment Hybrid Candidate needs to travel to office twice in a week. Office location Whitefield May require after-hours or on-call support for urgent issues or deployments.
