26 Euc Jobs

About The Role Primary Skill (Technical Skill) - EUC/VDI Secondary Skill (at least one) - ManageEngine/Imaging/Mobility Experience Level - 4 - 8 Years Rates including mark up - 180K/M - 190K/M ? PATCHING & SOFTWARE DISTRIBUTION – MANAGEENGINE PLUS L2/L3 4-8 years of experience in Desktop engineering Background and experience in large distributed desktop estate Hands on experience in ManageEngine plus Hands on experience in Software distribution, Patch Management using ManageEngine Ability to handle end to end patch management process Knowledge on operating system deployment (OSD) ? Ability to resolve complex technical issues related to Software distribution and Patch management. Create custom scripts for gathering the inventory from clients. Test and release of applications and Patches using ManageEngine. Automation experience on Patch remediation. ? Ability to create power shell scripts. Experience on ManageEngine client remediation. Knowledge on Active Directory and group policies. SLA adherence for patch management Hands on experience on deploying out of band patches and achieving compliance within the agreed Service levels. Ability to generate custom reports using SQL queries. Should be able to set various access controls on the ManageEngine console, Managing the ManageEngine database and performance tuning Compliance reporting on patching Excellent communication and presentation skills ? Ability to interface with the customer and provide solutions Should be able to resolve the tasks escalated by L1 and L2 teams. Experience in incident change and release management processes Excellent troubleshooting skills Knowledge on ManageEngine Infrastructure is a must. Experience on Incident, Request, Change and problem management. Knowledge on ITIL processes. Good to have – Team lead experience Good to have – Certification in ManageEngine Good to have- ManageEngine Infrastructure knowledge Good to have - knowledge on MDT, Active directory and related components Mandatory Skills: ManageEngine ITOM. Experience3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

We're looking for Network Engineers with 1 year of experience to join our team in Pune (Work from Office US Shift). Location: Pune Shift: US Shift (Night Shift) Work Mode: On Floor (Work from Office) Experience: Minimum 1 Year Salary: As per company standards Job Description: We are seeking proactive and skilled engineers who can handle L1-L2 responsibilities with strong knowledge in network and system support. Key Responsibilities: Manage and configure firewalls, switches, routers, and implement rules. Hands-on experience or basic knowledge of handling Cisco firewalls. Familiarity with identity provider tools like OKTA and Entra ID. Basic understanding of Box and Relay automation with logical reasoning. Perform EUC (End User Computing) L1-L2 support attend user calls and resolve tickets effectively. Participate in and present during daily meetings with internal teams. Knowledge of Linux patching and managing Linux environments. Comfortable with Linux command line to assist end users. Interested candidates, kindly share your CV at: kmaran@sevenmentor.com or 8308907577

Job Title: End User Computing (EUC) Specialist Department : IT / Infrastructure Services Reports to : IT Manager / EUC Manager Location : [Bangalore, Whitefield] Job Type : Full-time Job Summary The End User Computing (EUC) Specialist is responsible for managing and supporting the computing environment used by company employees, including desktop/laptop devices, virtual desktops, software deployments, mobile devices, and collaboration tools. The role ensures end users have reliable, secure, and performant technology to carry out their work. Key Responsibilities Install, configure, and support desktop/laptop systems, mobile devices, printers, and peripherals. Manage and maintain virtual desktop environments (e.g., Citrix, VMware Horizon, Microsoft AVD). Provide 2nd and 3rd line support for hardware and software incidents and service requests. Package, test, and deploy applications and patches using tools such as Microsoft SCCM, Intune, or similar. Monitor and improve EUC performance, availability, and security. Ensure endpoint compliance with security policies and standards (e.g., antivirus, encryption, patching). Document standard operating procedures and provide knowledge transfer to support teams and users. Collaborate with other IT teams (networking, security, service desk) to resolve complex issues. Stay current on emerging EUC technologies and make recommendations for improvements. Required Skills and Experience 3+ years of experience in End User Computing, IT support. Must have - Proficiency in Microsoft Windows OS, Linux OS, Microsoft 365, and common enterprise applications. Experience with device management and deployment tools (e.g., SCCM, Intune, JAMF). Knowledge of Active Directory, Group Policy, and identity/access controls. Familiarity with virtualization and remote desktop technologies (Citrix, VMware, AVD). Strong troubleshooting and problem-solving skills. Excellent communication and customer service abilities. Preferred Qualifications IT certifications such as Microsoft Certified: Modern Desktop Administrator, ITIL, etc. Good to have Experience with scripting (PowerShell, VBScript) to automate tasks. Experience in hybrid or remote workplace environments. Knowledge of macOS and mobile device management (iOS, Android). Work Environment Hybrid Candidate needs to travel to office twice in a week. Office location – Whitefield May require after-hours or on-call support for urgent issues or deployments.

Key Responsibilities • Provide exceptional remote technical support to international customers via phone and other communication channels. • Troubleshoot and resolve issues related to Desktop PCs, Laptops, and end-user computing. • Assist users with application issues, utilizing remote sharing tools as needed. • Perform basic networking troubleshooting, including understanding TCP/IP, PING, IPCONFIG, and MAC addresses. • Manage Active Directory tasks such as password resets, account unlocks, account updates, and performing cessations. • Troubleshoot Microsoft Outlook and provide support for Microsoft O365 and Exchangerelated issues. • Utilize ITSM tools, specifically ServiceNow, for ticket management and tracking. • Maintain a high level of integrity and customer sensitivity in all interactions. • Prioritize tasks effectively and balance work with personal life. • Contribute to root cause analysis and demonstrate good reporting and presentation skills (desired). • Be a proactive, technology-savvy, and adaptable team player. Required Skills & Experience • Experience: Minimum 1-4 years of experience as a Service Desk Agent, End User Computing (EUC) Agent, or L1 Engineer. • Communication: Excellent verbal and written communication skills with a neutral accent. Prior exposure to working with international customers over the phone is preferred. • Technical Proficiency: o Working knowledge of ITSM Tools (ServiceNow preferred). o Strong knowledge of Desktop PC/Laptop troubleshooting. Understanding of TCP/IP, networking basics, and end-user computing. o Proficiency with technical terms like IP address, PING command, IPCONFIG, Mac address. o Hands-on experience with Active Directory (password resets, account unlocks, updates, cessations). o Expertise in Outlook troubleshooting and knowledge of Microsoft O365 and Exchange. • Documentation: Ability to provide proper relieving and experience letters from previous organizations. Justification/supporting documents required for any employment gaps. Qualifications • Full-time Bachelors Degree. Desired Additional Qualifications & Skills • ITIL V3 / ITIL 4 Certification. • Azure certification. • MCP/MCSE Certified. Personality & Attitude • Excellent understanding of customer service and a strong work ethic. • Customer-sensitive with a positive attitude. • Good in prioritization and maintains a high level of integrity. • Good reporting, root cause analysis, and presentation skills (desired). • Technology savvy and proactive with good aptitude levels. • Adaptable to team dynamics and a strong team player

The Juriba Tool and Windows EUC background role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Juriba Tool and Windows EUC background domain.

Hi, We are Looking for EUC Should have excellent communication, Active Directory & O365. NP-Immediate or those who are serving/ Don't apply if you have a 60-day NP or are on the bench mail me - anjali.bahukhandi@elevancesystems.com

Profile Summary We are looking for dynamic, self-motivated individuals in Business Development function with good understanding of End User Services, particularly with Service Desk business including business models, pricing models, bidding strategy, solutions strategy etc. The ideal candidate will have experience in designing vertical/Horizontal based solutions with an excellent track record of advanced client relationship skills, strong focus on new business/pre-sales and client solutions. He / She will also be responsible for successful design, development and presentation of new transformation led solutions that aligns with our Next Gen Service Desk, as well as fill in the communication gap between technical and non-technical experts involved in Pursuits. Primary goal will be to provide effective and success-oriented Pre-Sales support with the objective of delivering best-in-class proposals within the company guidelines. Also, actively participate in budget performance, capability development and market surveys & benchmarking initiatives. Responsibilities Design effective and success-oriented RFP/ RFI solution documentation with the objective of delivering winning proposals within the company guidelines for quality and timelines. To ensure conceptualization and development of best-in-class sales collaterals, to position the company in the best way possible and increase traction in the marketplace. To ensure collection and percolation of updated knowledge and information. Manage all task associated with initiating, planning, scheduling, executing and controlling customer workshops and meetings. He / She will also be required to undertake individual consultancy assignments, analysing customer requirements, gathering and analysing data. Required Skills: Graduate with Engineering / MCA / MBA of relevant experience in transformation led solutions for End User Services, particularly with Service Desk. Accredited in ITIL and / or Six sigma. Good understanding of IT Operations including business models, pricing models, bidding strategy, solutions strategy, etc. Experience in end-to-end management of large and complex bids in a dynamic environment. Proven expertise in stakeholder management across medium to top level executives. Ability to withstand pressures and deliver highly creative outputs using out-of-the-box thinking. Excellent communication skills, the ability to present logically and clearly. The tasks require a strong attention to detail and ability to work under tight deadlines. In touch with latest technology developments & Industry best practices, adapting and applying new and appropriate ideas.

Hi, Please find the below details- Looking for EUC/L2 Experience Should have excellent communication, Active Directory & O365. NP-Max 15Days/ Don't apply if you have a 60-day NP or are on the bench mail me - anjali.bahukhandi@elevancesystems.com

Hello eager tech expert! To create a better future, you need to think outside the box. That"™s why we at Siemens need innovators who aren"™t afraid to push boundaries to join our diverse team of tech gurus. Got what it takes? Then help us create lasting, positive impact! Siemens Corporate Technology "India Tech Hub" is at the forefront of driving digital transformation and enabling the integration of artificial intelligence into the fabric of industrial solutions. As a pivotal innovation center, the Tech Hub is dedicated to harnessing the power of AI to revolutionize the future of work. With a focus on customer-centric solutions, Siemens India Tech Hub is a beacon for exploring industrial AI use cases, ensuring that Siemens remains a global leader in the digital era. You"™ll break new ground by To provide solution expertise in End User Computing (EUC), specializing in Identity and AccessManagement (IAM), Intune Administration & MDM Expertise. Intune Administration & MDM ExpertisePossesses advanced skills in Autopilot deployment, managing and troubleshooting MDM-related issues, and enforcing compliance and security policies. Software Packaging & DeploymentPowerShell scripting, App-V, InstallShield, and AdminStudio for application packaging and deployment. Identity & Access ManagementDefine and govern Azure Active Directory (AAD), Group Policy (GPO), and Microsoft Entra ID, ensuring secure access control and user identity management. Browser Management & PoliciesConfigure and Manage browser policies via Intune to optimize security and performance. Automation & ReportingProvide data reporting using power BI and automation using Power Automate to streamlet processes & enhance team efficiency. A proactive professional with a robust problem-solving mindset, exceptional communication skills, and a dedication to optimizing IT operations and end-user support. You"™re excited to build on your existing expertise, including Bachelor"™s degree in computer science, Information Technology, or a related field. At least 7 years of experience in End User Computing (EUC), Identity and Access Management (IAM), Intune Administration & MDM. Experience with Power BI, Power Automate and other M365 tools. Excellent analytical, problem-solving, and communication skills. Ability to work independently and as part of a team. Experience in ITIL process definition and implementation. Knowledge of Agile methodologies and experience working in a Scrum team. Strong understanding of M365 tooling architecture. Create a better #TomorrowWithUs! We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us. Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. This role is based in Pune. You"™ll also get to visit other locations in India and beyond, so you"™ll need to go where this journey takes you. In return, you"™ll get the chance to work with international team and working on global topics.

Role & responsibilities Respond to user requests for service; troubleshoot incidents and problems, develop solutions; make minor repairs to equipment and arrange for other service needs as appropriate Able to troubleshoot hardware/software issues with laptops and tablets Knowledge of AD, AAD & Windows 10,11 Inventory Management Deskside and white glove support experience Knowledge of Intune would be a big plus. Manage the day-to-day incidents and service requests resolving them promptly utilizing the ITSM tool of record Install and support Microsoft Office applications and Office 365 software and additional approved, as needed, software Perform basic PC, network, and mobility troubleshooting Coordinate with Users for Asset reconciliation. Handling tickets and following till closer. Maintain asset inventory. Support with creating, editing, and maintaining user accounts, permissions, and passwords in Office365/Azure. Ability to work with Service Delivery and L3 Senior Engineers to solve the incident/request and interpret complex solutions and fixes. Ability to identify problems and proactively suggest ways to improve processes as applicable Contribute to Knowledge Base content in line with writing styles and content guidelines Create / Maintain / appropriate User Guides and publish updates as needed Automation of Deployment of application and patching Preferred candidate profile Adhere to existing policies and procedures and enforce them within the team Perform in an environment that may include frequent changes, delays, or unexpected production outages Follow instructions and respond to management direction Actively participate with and direct teams, including the Incident Management team, to identify the root cause of incidents Address escalations and ensure communications are distributed accordingly Capture and report weekly and monthly operations metrics Knowledge on EUC hardware technologies like DELL / HP / Lenovo etc..

Qualifications You would be an ideal candidate if you: Have 5+ years of demonstrable experience working in scripting within large IT environments, handling endpoint/application management/system administration for Windows / macOS endpoints. Good knowledge of PowerShell and Bash or Python, Jenkins Applying logging techniques and performing code reviews. Plus: you have knowledge of Windows and/or macOS management internals such as GPO, WMI, Windows registry, Windows APIs, Event log, WSUS, MDM, and Jamf. Excellent analytical and problem-solving skills. Plus: you have previously worked (or you are familiar with) agile development environments e.g., SCRUM Experience in handling customer escalations Role & responsibilities Nexthink ACT combines robust custom data retrieval and remediation capabilities, enabling our customers to proactively solve employee issues in a simple, reliable, and automated manner. Inside the Nexthink Engineering department, the team you will be joining is essential to Nexthink ACT the Remote Actions team. Our engineers work to: Understand the needs of our customers in terms of end-point incident and problem management, as well as data retrieval to better support their end-users. Work on the development of remote actions: efficient and robust automation scripts that achieve the above needs. Ensure the remote actions will run predictably on the systems of the millions of employees our customers have, running both Windows and macOS. Ensure everything fits well into the overall context of the Nexthink platform. Help the team to improve its best development practices. Coordinate with the L3 support team for bug fixing. Be a team player but also know how to work autonomously. Be ready to work out of your comfort zone. Preferred candidate profile

- Engineer, maintain, and update the Firm's standard desktop image and software patch management. - Serve as a subject matter expert for endpoint hardware, Microsoft SCCM, Intune, Packaging tools, application deployment, and other enterprise platforms. - Maintain Microsoft AVD and Citrix application updates and software patches. - Take ownership of new technology implementations, including assessment, identification, testing, deployment, and documentation of standard endpoint hardware and software technologies. - Monitor market developments and provide recommendations for upgrades, endpoint engineering, and management solutions to enhance efficiency. - Actively monitor key metrics, report trends, and make recommendations for improvement. - Coordinate and lead system and service maintenance activities, including highly complex application and service upgrades, as well as regular health checks according to corporate policies and procedures. - Recommend and participate in the creation of corporate standards, best practices, and roadmaps for Information Technology endpoint systems, services, and technologies. - Demonstrate ability to work efficiently in a fast-paced, high-pressure environment, performing well under deadlines. - Proactively identify, develop, and implement automated service delivery, provisioning, and remediation processes to reduce or eliminate user interaction and enhance system and service reliability. Required Skills SCCM, Intune, EUC

Role & responsibilities: 1. IT Support & Ticket Management: Manage and prioritize IT support tickets based on urgency & impact. Utilize ticketing tools to log, track, & resolve incidents efficiently. Troubleshoot VPN connectivity issues, understanding backend processes for secure remote access. Provide support for Outlook & mail configuration, ensuring seamless email communication. Assist users in resolving hardware and software issues, including desktops, laptops, & peripherals. 2. Network & System Administration: Configure & manage Active Directory (AD), handling user authentication, group policies, & permissions. Perform network printer configuration, including troubleshooting printer connectivity issues. Understand & manage Domain vs. Workgroup setups based on organizational needs. Handle cable crimping & network cabling tasks to ensure proper connectivity. Manage DHCP settings to dynamically assign IP addresses to devices. 3. Hardware & Virtualization Support: Troubleshoot & differentiate between DDR3, DDR4, and DDR5 memory technologies. Provide technical insights into various types of printers & their configurations. Support HVD (Hosted Virtual Desktop) & VDI (Virtual Desktop Infrastructure) environments. 4. Cloud & Licensing Management: Understand the difference between O365 & M365, assisting in cloud-based collaboration tools. Manage O365 licenses, ensuring compliance & proper allocation of resources. Preferred candidate profile: Written and oral fluency in English. Relieving & Experience Letters of all the previous organizations worked with. Candidate must have completed Degree / Diploma from UGC/AICTE approved University. Notice Period less than 15days Perks and benefits: Cab Facility Meal Vouchers Shift Allowances Bonuses

Role Proficiency: Resolve complex trouble tickets spanning across different technologies and fine tune infrastructure for optimum performance and/or provide technical and people leadership (Hierarchical or Lateral) Outcomes: 1) Mentor new team members in understanding customer infrastructure and processes2) Perform ticket data analysis for incident reduction3) Perform capacity planning based on increased demand 4) Perform root cause analysis to find out corrective and preventive actions after every major incidents and escalations5) Work on problem tickets for finding permanent solutions of repeated issues6) Review and approve roll out and roll back plan for change implementation and ensure adherence for preventing unauthorized changes7) Identify opportunities for continued service improvement and delivery excellence which contributes to cost and optimization benefits to customer Measures of Outcomes: 1) SLA Adherence2) Time bound resolution of elevated tickets - OLA3) Manage ticket backlog timelines - OLA4) Adhere to defined process - Number of NCs in internal/external Audits5) Number of KB articles created6) Number of incidents and change ticket handled 7) Number of elevated tickets resolved8) Number of successful change tickets9) % Completion of all mandatory training requirements Outputs Expected: Resolution: Understand Priority and Severity based on ITIL practice resolve trouble ticket within agreed resolution SLA Troubleshooting: Troubleshooting based on available information from previous tickets or consulting with seniors. Participate in online knowledge forums reference. Convert the new steps to KB article Perform logical/analytical troubleshooting. Work on problem tickets to identify permanent solutions. Work on and resolve complex tickets spanning across multiple technology towers Escalation/Elevation: Escalate within organization/customer peer in case of resolution delay. Understand OLA between delivery layers (L1 L2 L3 etc) adhere to OLA. Elevate to next level work on elevated tickets from L1 Tickets Backlog/Resolution: Follow up on tickets based on agreed timelines manage ticket backlogs/last activity as per defined process. Resolve incidents and SRs within agreed timelines. Execute change tickets for infrastructure Installation: Install and configure tools software and patches Runbook/KB: Update KB with new findings Document and record troubleshooting steps as knowledge base Collaboration: Collaborate with different towers of delivery for ticket resolution (within SLA resolve L1 tickets with help from respective tower. Collaborate with other team members for timely resolution of tickets. Actively participate in team/organization-wide initiatives. Co-ordinate with UST ISMS teams for resolving connectivity related issues Stakeholder Management: Lead the customer and vendor calls. Organize meeting with different stake holders. Take ownership for function's internal communications and related change management. Strategic: Define the strategy on data management policy management and data retention management. Support definition of the IT strategy for the function's relevant scope and be accountable for ensuring the strategy is tracked benchmarked and updated for the area owned. Process Adherence: Thorough understanding of organization and customer defined process. Suggest process improvements and CSI ideas. Adhere to organization' s policies and business conduct. Process/efficiency Improvement: Proactively identify opportunities to increase service levels and mitigate any issues in service delivery within the function or across functions. Take accountability for overall productivity efforts within the function including coordination of function specific tasks and close collaboration with Finance. Process Implementation: Coordinate and monitor IT process implementation within the function Compliance: Support information governance activities and audit preparations within the function. Act as a function SPOC for IT audits in local sites (incl. preparation interface to local organization mitigation of findings etc.) Work closely with ISRM (Information Security Risk Management). Coordinate overall objective setting preparation and facilitate process in order to achieve consistent objective setting in function Job Description. Coordination Support for CSI across all services in CIS and beyond. Training: On time completion of all mandatory training requirements of organization and customer. Provide On floor training and one to one mentorship for new joiners. Complete certification of respective career paths. Performance Management: Update FAST Goals in NorthStar track report and seek continues feedback from peers and manager. Set goals for team members and mentees and provide feedback. Assist new team members to understand the customer environment day-to-day operations and people management for example roster transport and leaves. Prepare weekly/Monthly/Quarterly governance review slides. Skill Examples: 1) Good communication skills (Written verbal and email etiquette) to interact with different teams and customers 2) Modify / Create runbooks based on suggested changes from juniors or newly identified steps3) Ability to work on an elevated server ticket and solve4) Networking:a. Trouble shooting skills in static and Dynamic routing protocolsb. Should be capable of running netflow analyzers in different product lines5) Servera. Skills in installing and configuring active directory DNS DHCP DFS IIS patch managementb. Excellent troubleshooting skills in various technologies like AD replication DNS issues etc.c. Skills in managing high availability solutions like failover clustering Vmware clustering etc.6) Storage and Back upa. Ability to give recommendations to customers. Perform Storage & backup enhancements. Perform change management.b. Skilled in in core fabric technology Storage design and implementation. Hands on experience on backup and storage Command Line Interfacesc. Perform Hardware upgrades firmware upgrades Vulnerability remediation storage & backup commissioning and de-commissioning replication setup and management.d. Skilled in server Network and virtualization technologies. Integration of virtualization storage and backup technologiese. Review the technical diagrams architecture diagrams and modify the SOP and documentations based on business requirements.f. Ability to perform the ITSM functions for storage & backup team and review the quality of ITSM process followed by the team.7) Clouda. Skilled in any one of the cloud technologies - AWS Azure GCP.8) Toolsa. Skilled in administration and configuration of monitoring tools like CA UIM SCOM Solarwinds Nagios ServiceNow etcb. Skilled in SQL scriptingc. Skilled in building Custom Reports on Availability and performance of IT infrastructure building based on the customer requirements9) Monitoringa. Skills in monitoring of infrastructure and application components10) Databasea. Data modeling and database design Database schema creation and managementb. Identify the data integrity violations so that only accurate and appropriate data is entered and maintained.c. Backup and recoveryd. Web-specific tech expertise for e-Biz Cloud etc. Examples of this type of technology include XML CGI Java Ruby firewalls SSL and so on.e. Migrating database instances to new hardware and new versions of software from on premise to cloud based databases and vice versa.11) Quality Analysis:a. Ability to drive service excellence and continuous improvement within the framework defined by IT Operations Knowledge Examples: 1) Good understanding of customer infrastructure and related CIs. 2) ITIL Foundation certification3) Thorough hardware knowledge 4) Basic understanding of capacity planning5) Basic understanding of storage and backup6) Networking:a. Hands-on experience in Routers switches and Firewallsb. Should have minimum knowledge and hands-on with BGPc. Good understanding in Load balancers and WAN optimizersd. Advance back and restore knowledge in backup tools7) Server:a. Basic to intermediate powershell / BASH/Python scripting knowledge and demonstrated experience in script based tasksb. Knowledge of AD group policy management group policy tools and troubleshooting GPO sc. Basic AD object creation DNS concepts DHCP DFSd. Knowledge with tools like SCCM SCOM administration8) Storage and Backup:a. Subject Matter Expert in any of the Storage and Backup technology9) Tools:a. Proficient in the understanding and troubleshooting of Windows and Linux family of operating systems10) Monitoring:a. Strong knowledge in ITIL process and functions11) Database:a. Knowledge in general database management b. Knowledge in OS System and networking skills Additional Comments: We are seeking a Senior End User Computing (EUC) Engineer with expertise in Citrix, Azure Virtual Desktop (AVD), SCCM/MECM, Intune, Ivanti AppSense, PowerShell, Entra ID, Defender, and other EUC technologies. The ideal candidate will be responsible for designing, implementing, and supporting end-user computing solutions that enhance performance, security, and user experience. Key Responsibilities: - Design, deploy, and manage Citrix Virtual Apps & Desktops (DaaS, XenApp, NetScaler, StoreFront, Director) for enterprise environments. - Configure and manage Azure AVD, Windows 365 (W365), and Azure Virtual Machines (VMs) for cloud-based EUC solutions. - Administer SCCM/MECM, Intune, and Ivanti AppSense for software deployment, patching, and device management. - Implement and optimize Entra ID (formerly Azure AD), Microsoft Defender, and Active Directory (AD) for identity and security management. - Develop and maintain OS Deployment (OSD) automation for endpoint provisioning and management. - Utilize PowerShell scripting to automate EUC-related tasks and improve efficiency. - Collaborate with cross-functional teams to ensure seamless integration of EUC solutions. - Monitor and troubleshoot EUC-related performance, availability, and security issues. - Stay updated with emerging EUC technologies and recommend best practices. - Provide Level 3 support for escalated EUC incidents and service requests. Qualifications & Experience: - 7+ years of experience in End User Computing with expertise in Citrix, Azure AVD, SCCM/MECM, Intune, and Active Directory. - Strong knowledge of Citrix DaaS, XenApp, NetScaler, StoreFront, Director, and Virtual Desktop solutions. - Hands-on experience with Azure Virtual Machines (VMs), Windows 365 (W365), and Entra ID. - Proficiency in PowerShell scripting for automation and troubleshooting. - Experience with Microsoft Defender, security policies, and endpoint protection. - Strong background in OS deployment (OSD), image management, and application packaging. - Ability to troubleshoot complex EUC environments and resolve escalated technical issues. - Excellent communication and documentation skills for stakeholder collaboration. - Industry certifications such as Citrix CCA-V/CCE-V, Microsoft Certified: Azure Administrator, Intune Specialist, or similar are preferred. Preferred Skills: - Experience in hybrid cloud environments integrating on-premises and cloud-based EUC solutions. - Familiarity with Windows Server, Group Policy, and enterprise mobility solutions. - Knowledge of ITIL processes and EUC best practices. Required Skills Microsoft Intune,Citrix Netscaler,Sccm

Project Role : Service Management Practitioner Project Role Description : Support the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda. Must have skills : Change Management Good to have skills : Service Integration and Management (SIAM) Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Role:Change Manager.Time :Europe & APAC timings - Oncall support during weekendsRole Description:Change Manager for Leading, driving, facilitating, and chairing all investigation activities, meetings, and conference calls. Forming collaborative action plans with specific actions, roles, and deadlines, and ensuring these are completed. The Major Incident Manager/ Incident manager is responsible for the end-to-end management of all IT Changes and escalated issues. Responsible for managing the lifecycle of all change records. Must Have Skill:ITIL /SIAM Foundation Certified,Good To-Have Skill:SIAM Professional, ITIL Intermediate and Azure Fundamentals certified.Key responsibilities:Change Management:Ensure that all changes go through the approver quality requirements and approvals before implementation. Convenes Preparatory CAB with suppliers and chairs client CAB meetings to the expectation. Gathering appropriate information based on the type of change being investigated. Associating related CIs, incidents, and services to the change request. Providing status updates to requesters. Reviewing change plans and schedules. Planning activities include scheduling the change request, assessing risk and impact, creating plans, defining, and sequencing the tasks needed to accomplish the change request, and scheduling people and resources for each task. Reviewing all completed tasks. In the Implement stage, at least one task related to the change request is in progress. Conducting post-implementation reviews to validate the results of the change request.Technical Basics :Good to have basic Azure/SAP/SaaS/Network/EUC fundamental knowledge. Professional AttributesA good verbal and written communication skill to connect and drive major clients calls. Ability to operate independently and make effective decision with little direct supervision. Problem Solving & Strategic thinking. Educational Qualification:Any bachelor's degree. Qualifications 15 years full time education

Good working exp. of 2 to 4 yrs in a customer focused end-user support function covering EUC and software/OS installations and support. Good exp. of incident resolution, requests, changes, and problem-solving activities delivered to agreed SLAs. Required Candidate profile Person should be able to address users' tickets & walk them through Installing applications & computer peripherals, providing a workaround until its resolve. Exp. of working with a modern ITSM tool.

Lead IT teams & Agile execution, oversee EUC & Virtual Workspaces, ensure security, compliance & scalability, manage stakeholders & vendors, drive digital strategy & cloud-based IT solutions, and implement software development & source control Required Candidate profile 10-15 yrs in IT leadership, Agile execution, and digital strategy. Expertise in End User Computing (EUC), Virtual Workspaces, Cloud IT solutions, security & compliance , Exp in managing stakeholders

We are looking for an EUC (End User Computing) Support Engineer with 2 to 5 years of experience to provide technical support and ensure seamless IT operations for end users. The ideal candidate should have hands-on experience with troubleshooting desktops, laptops, software, and user applications, along with strong knowledge of IT service management. Key Responsibilities: Provide L1/L2 support for end-user devices, including desktops, laptops, mobile devices, and peripherals. Install, configure, and troubleshoot Windows & macOS operating systems and applications. Manage Active Directory (AD), user accounts, and permissions . Troubleshoot Office 365, email, VPN, network connectivity, and printing issues . Support collaboration tools like MS Teams, Zoom, and Citrix . Deploy and maintain SCCM, Intune, and other endpoint management tools . Ensure compliance with IT security policies and provide end-user training. Document issues, solutions, and best practices in the IT service management system (e.g., ServiceNow, Jira, etc.) . Required Skills & Qualifications: 2 to 5 years of experience in an EUC support role. Strong knowledge of Windows 10/11, macOS, and M365 applications . Experience with Active Directory, Group Policies, and remote desktop tools . Understanding of ITIL processes and ticketing tools . Excellent problem-solving and communication skills . Certifications like ITIL, Microsoft, or CompTIA A+ are a plus. Role & responsibilities Preferred candidate profile Perks and benefits

Job Job Title VDI Citrix Mid Level Consultant Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to get to the heart of customer issues, diagnose problem areas, design innovative solutions and facilitate deployment resulting in client delight. You will develop a proposal by owning parts of the proposal document and by giving inputs in solution design based on areas of expertise. You will plan the activities of configuration, configure the product as per the design, conduct conference room pilots and will assist in resolving any queries related to requirements and solution design You will conduct solution/product demonstrations, POC/Proof of Technology workshops and prepare effort estimates which suit the customer budgetary requirements and are in line with organization’s financial guidelines Actively lead small projects and contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Technical and Professional Requirements: Primary skills:Technology->EUC-VDI->Citrix XenDesktop,Technology->EUC-VDI->Vmware Horizon View,Technology->Server-Virtualization->Citrix XenServer Preferred Skills: Technology->EUC-VDI->Citrix XenDesktop Technology->EUC-VDI->Vmware Horizon View Technology->Server-Virtualization->Citrix XenServer->Citrix Additional Responsibilities: Ability to develop value-creating strategies and models that enable clients to innovate, drive growth and increase their business profitability Good knowledge on software configuration management systems Awareness of latest technologies and Industry trends Logical thinking and problem solving skills along with an ability to collaborate Understanding of the financial processes for various types of projects and the various pricing models available Ability to assess the current processes, identify improvement areas and suggest the technology solutions One or two industry domain knowledge Client Interfacing skills Project and Team management Educational Requirements MCA,MTech,Bachelor of Engineering,BCA,BSc,BTech Service Line Microsoft Practice * Location of posting is subject to business requirements

Job Job Title VDI Citrix Consultant Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to get to the heart of customer issues, diagnose problem areas, design innovative solutions and facilitate deployment resulting in client delight. You will develop a proposal by owning parts of the proposal document and by giving inputs in solution design based on areas of expertise. You will plan the activities of configuration, configure the product as per the design, conduct conference room pilots and will assist in resolving any queries related to requirements and solution design You will conduct solution/product demonstrations, POC/Proof of Technology workshops and prepare effort estimates which suit the customer budgetary requirements and are in line with organization’s financial guidelines Actively lead small projects and contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Technical and Professional Requirements: Primary skills:Technology->EUC-VDI->Citrix XenDesktop,Technology->EUC-VDI->Vmware Horizon View,Technology->Server-Virtualization->Citrix XenServer Preferred Skills: Technology->EUC-VDI->Citrix XenDesktop Technology->EUC-VDI->Vmware Horizon View Technology->Server-Virtualization->Citrix XenServer Additional Responsibilities: Ability to develop value-creating strategies and models that enable clients to innovate, drive growth and increase their business profitability Good knowledge on software configuration management systems Awareness of latest technologies and Industry trends Logical thinking and problem solving skills along with an ability to collaborate Understanding of the financial processes for various types of projects and the various pricing models available Ability to assess the current processes, identify improvement areas and suggest the technology solutions One or two industry domain knowledge Client Interfacing skills Project and Team management Educational Requirements MTech,Integrated Master of computer Application,Bachelor Of Comp. Applications,Bachelor of Engineering,BSc,BTech Service Line Microsoft Practice * Location of posting is subject to business requirements

Job Job Title Application Packaging Analyst Responsibilities EUC Application Packaging, EUC App_v, Application repackaging.A day in the life of an Infoscion As part of the Infosys Delivery team, you will work on implementing designs, developing high quality programs and systems, partnering with our clients to ensure high quality deliverables. You will create technical artifacts and be the first point of contact in responding to production issues and conducting any technical analysis to arrive at solutions You will share your learnings from projects through knowledge management initiatives and leverage knowledge from other projects to drive high efficiency and effectiveness You will be a key contributor to building efficient programs/systems and if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Technical and Professional Requirements: Primary skills:EUC->Application Packaging Preferred Skills: Technology->EUC-AppPackaging->Flexera AdminStudio Additional Responsibilities: Advanced conceptual understanding of at least one Programming Language Advanced conceptual understanding of one database and one Operating System Understanding of Software Engineering with practice in at least one project Ability to contribute in medium to complex tasks independently Exposure to Design Principles and ability to understand Design Specifications independently Ability to run Test Cases and scenarios as per the plan Ability to accept and respond to production issues and coordinate with stake holders Good understanding of SDLC Analytical abilities Logical thinking Awareness of latest technologies and trends Educational Requirements MCA,MTech,Bachelor of Engineering,BCA,BSc,BTech Service Line Microsoft Practice * Location of posting is subject to business requirements

Job Job Title Application Packaging Consultant Responsibilities EUC Application Packaging, EUC App_v, Application repackaging.A day in the life of an Infoscion As part of the Infosys Delivery team, you will work on implementing designs, developing high quality programs and systems, partnering with our clients to ensure high quality deliverables. You will create technical artifacts and be the first point of contact in responding to production issues and conducting any technical analysis to arrive at solutions You will share your learnings from projects through knowledge management initiatives and leverage knowledge from other projects to drive high efficiency and effectiveness You will be a key contributor to building efficient programs/systems and if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Technical and Professional Requirements: Primary skills:EUC->Application Packaging Preferred Skills: Technology->EUC-AppPackaging->Flexera AdminStudio Additional Responsibilities: Advanced conceptual understanding of at least one Programming Language Advanced conceptual understanding of one database and one Operating System Understanding of Software Engineering with practice in at least one project Ability to contribute in medium to complex tasks independently Exposure to Design Principles and ability to understand Design Specifications independently Ability to run Test Cases and scenarios as per the plan Ability to accept and respond to production issues and coordinate with stake holders Good understanding of SDLC Analytical abilities Logical thinking Awareness of latest technologies and trends Educational Requirements MCA,MTech,Bachelor of Engineering,BCA,BSc,BTech Service Line Microsoft Practice * Location of posting is subject to business requirements

About The Role : Strategic Planning:Develop and implement strategic plans for end-user computing infrastructure and services in alignment with organizational goals and objectives. Team Leadership:Lead and manage a team of EUC technicians, administrators, and support staff, providing guidance, coaching, and mentorship to ensure high performance and continuous improvement. Infrastructure Management:Oversee the design, deployment, and maintenance of desktop, laptop, and mobile device environments, including operating systems, hardware, software, and peripherals. Software Administration:Manage software applications and licenses utilized by end-users, including installation, configuration, patching, and troubleshooting. Security Compliance:Ensure compliance with security policies, standards, and regulations by implementing appropriate controls and security measures across end-user computing environments. Incident and Problem Management:Coordinate the resolution of end-user computing incidents and problems, including troubleshooting, root cause analysis, and escalation as needed to minimize impact on business operations. User Support:Provide escalated technical support to end-users for complex issues that cannot be resolved by front-line support teams, ensuring timely resolution and customer satisfaction. Vendor Management:Manage relationships with third-party vendors and service providers for EUC-related products and services, including contract negotiation, performance evaluation, and vendor oversight. Technology Evaluation:Research and evaluate emerging EUC technologies and trends, making recommendations for adoption or enhancement to improve efficiency, productivity, and user experience. Documentation and Training:Develop and maintain documentation, policies, and procedures related to end-user computing infrastructure and services, and provide training to end-users and support staff as needed. Primary Skill EUC Lead Desktop Operating System (windows, macOS) Mobile Device Management (MDM) Virtualization Technologies (VDI) Secondary Skill Scripting and Automation Tool

We seek an experienced End User Computing (EUC) Specialist with expertise in Modern Workplace Technologies to join our IT team. The ideal candidate will have extensive experience in Intune Implementation, Auto Provisioning, Azure, Active Directory, Hybrid Infrastructure, and Operating System Deployment. This role will manage, optimise, and secure the end-user computing environment to enhance productivity and ensure seamless IT service delivery. Key Responsibilities: Modern Workplace & Device Management: Implement and manage Microsoft Intune for endpoint management, compliance policies, and security. Configure and manage Auto Provisioning using Windows Autopilot for seamless device deployment. Ensure smooth operating system deployment (OSD) via Microsoft Endpoint Configuration Manager (MECM/SCCM) or Intune. Identity & Access Management: Manage Azure Active Directory (AAD) and Hybrid AD environments, ensuring secure authentication and access control. Implement and maintain conditional access policies, multi-factor authentication (MFA), and single sign-on (SSO). End-User Support & Optimization: Provide technical support and guidance to end-users, resolving complex EUC issues related to Windows, macOS, and mobile devices. Migrate group policies (GPOs) for effective device management. Monitor and optimise desktop performance, security, and compliance standards. Security & Compliance: Ensure compliance with corporate security policies, regulatory standards, and best practices. Manage and enhance endpoint security by deploying Defender for Endpoint, BitLocker encryption, and threat protection tools. Conduct regular patch management and vulnerability assessments. Collaboration & Cloud Integration: Work closely with cross-functional teams to enhance collaboration tools like Microsoft 365, Teams, and SharePoint. Implement cloud-based application management and remote working solutions. Manage OneDrive and cloud storage policies for secure file access and sharing. Automation & Process Improvement: Develop PowerShell scripts and automation workflows to streamline IT operations. Enhance self-service IT solutions for better end-user experience. Continuously evaluate and implement new EUC technologies to enhance productivity and security. Required Qualifications & Skills: 8-9 years of experience in End User Computing and Modern Workplace Technologies. Expertise in Microsoft Intune, Windows Autopilot, SCCM/MECM, and Windows 10/11 deployment. Strong experience with Azure Active Directory, Hybrid AD, and Group Policy Management. Proficiency in Microsoft 365 administration, Teams, and OneDrive management. Hands-on experience in endpoint security, compliance, and vulnerability management. Strong understanding of PowerShell scripting and automation tools. Excellent troubleshooting skills for hardware, software, and network-related issues. Experience working in enterprise environments with global IT operations. Relevant certifications (e.g., Microsoft Certified: Endpoint Administrator Associate, Azure Administrator) are a plus. Soft Skills: Strong analytical and problem-solving abilities. Excellent communication and collaboration skills. Ability to work independently and as part of a team in a fast-paced environment. Strong documentation and reporting skills. Note: This is an Contract hire for only 6 months, Apply only if ready to join for contract role. Biocon Biologics is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, colour, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Biocon Biologics also complies with all applicable national, state and local laws governing non-discrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act.

About The Role : Solution Design & Architecture:Lead the design, implementation, and optimization of EUC solutions (desktops, VDI, MDM) and Microsoft 365 SaaS services like Exchange, Teams, and SharePoint. Technology Evaluation & Innovation:Assess emerging EUC technologies, recommend modern tools, and align solutions with industry trends and compliance (GDPR, HIPAA, APRA). Collaboration & Leadership:Work closely with stakeholders, IT teams, and security experts to ensure a secure, efficient, and user-friendly EUC environment. Deployment & Optimization:Oversee EUC solution rollouts, optimize device performance, manage software lifecycles, and enhance remote/hybrid work capabilities. Security & Compliance:Implement robust endpoint security, access controls, and encryption while enforcing compliance policies to mitigate risks and improve resilience. Primary Skills Strong expertise in end-user computing technologies, including virtual desktop infrastructure (VDI), desktop management tools, MDM, and application delivery. Experience with enterprise-level EUC platforms such as Microsoft Azure components related to Azure Virtual Desktop, such as Azure Landing Zones, FSLogix, Storage, User Profile Session Monitoring along with AVD Monitoring tool such as Nerdio. Experience with enterprise-level EUC SaaS solution such as Microsoft 365, and cloud-based EUC centric security solutions. Experience with advanced application packaging and patching tools such as PatchMyPC, Microsoft Intune Advanced Analytics:Enterprise Application Management.