7.0 - 11.0 years

0 Lacs

karnataka

On-site

Role Overview: As a Support Lead, you will be responsible for handling support related issues by leading and guiding the team to manage support issue resolution within defined timelines while assisting the project manager in day-to-day project execution. Your role will involve coordinating and promoting effective incident/problem management activities across all support teams, contributing to the planning of application/infrastructure releases and configuration changes, ensuring Root Cause Analysis of reported issues are completed within timelines, creating and maintaining a knowledge base of known support issues and resolutions, maintaining application support service catalogue, implementin...

Posted 1 week ago

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Lead II - Production Support UST

8.0 - 12.0 years

0 Lacs

karnataka

On-site

You will be responsible for handling support related issues by leading and guiding the team to manage the support issue resolution within defined timelines and assisting the project manager in day-to-day project execution. Your role will involve coordinating and promoting the effective functioning of incident/problem management activities across all support teams. You will also contribute to the planning of application/infrastructure releases and configuration changes. Ensuring Root Cause Analysis of all reported issues are completed within the timelines and permanent fixes are implemented to prevent issue re-occurrence will be a key aspect of your responsibilities. Additionally, you will ma...

Posted 3 weeks ago

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