Charge Back Analyst GlowTouch Technologies

2.0 - 6.0 years

0 Lacs

karnataka

On-site

As an Agent in this role, you will be responsible for managing chargebacks, Ethoca alerts, order processing, and minor billing escalations. Your primary duties will include the following: - **Chargeback Management**: - Review and respond to chargeback claims promptly and accurately. - Compile necessary documentation and evidence to dispute unauthorized claims. - Monitor chargeback trends, escalate high-risk cases, and identify potential fraud patterns. - **Ethoca Alerts**: - Act swiftly on Ethoca alerts to reduce potential financial impact. - Document Ethoca cases and escalate unresolved issues to HQ. - **Order Processing**: - Monitor order completion and manage related follow-up tasks. - Ad...

Posted 4 weeks ago

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Charge Back Analyst unifyCX

2.0 - 6.0 years

0 Lacs

karnataka

On-site

As an Agent in this role, your main responsibilities will include managing chargebacks, Ethoca alerts, order processing, and minor billing escalations. You will need to review and respond to chargeback claims promptly and accurately, compile necessary documentation to dispute unauthorized claims, and monitor chargeback trends to identify potential fraud patterns. It is crucial to act swiftly on Ethoca alerts to reduce financial impact by addressing fraudulent transactions and escalate unresolved issues to HQ. You will also be responsible for monitoring order completion, managing follow-up tasks, and addressing any issues affecting order processing. Handling minor billing escalations from age...

Posted 2 months ago

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Charge Back Analyst GlowTouch Technologies

2.0 - 6.0 years

0 Lacs

karnataka

On-site

As an Agent in this role, you will be responsible for managing chargebacks, Ethoca alerts, order processing, and minor billing escalations. Your primary duties will include the following: Chargeback Management: You will review and respond to chargeback claims in a timely and accurate manner, compiling necessary documentation and evidence to dispute unauthorized claims when applicable. It will be crucial to monitor chargeback trends, escalate high-risk cases, and identify potential fraud patterns to help mitigate future disputes. Ethoca Alerts: Acting swiftly on Ethoca alerts is essential to reduce potential financial impact by proactively addressing fraudulent transactions and unauthorized p...

Posted 3 months ago

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