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Quality Operations Manager - BPO [24]7.ai

5.0 - 9.0 years

0 Lacs

karnataka

On-site

As a dedicated member of our team, you will be responsible for meeting and exceeding defined Key Performance Indicators (KPIs) by initiating KPI projects and proactively identifying possible risks through early warnings. Your role will involve interacting with clients, managing and developing improvement plans in collaboration with other departments, and overseeing the Operations Quality Team. Effective resource utilization and conducting team reviews and performance-related discussions will be crucial aspects of your responsibilities. You will be expected to motivate team members, assist in career planning, and ensure that effective process and policy mechanisms are in place. Additionally, ...

Posted 3 months ago

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