Role- Escrow Operation Manager Location- Bengaluru (WFO) Exp- 10-12 Years (US Mortgage is Mandatory) Working Timings- Night Shift Job Overview: Were looking for exceptional people to join our team, to capture the overwhelming demand across fast-growing Mortgage servicing vertical. As a Manager of Operations, you will be responsible for managing processes in servicing within the rapidly evolving US Mortgage Banking industry. Leveraging your industry knowledge, exceptional communication skills, and a proven track record in operations, you will play a key role in expanding our market presence and revenue growth. Roles & Responsibilities Team Management - Supervising and managing a team of agents, team leaders, and assistant managers including their performance, productivity, and adherence to business regulations and procedures. Work Allocation -Assigning tasks, projects, and client assignments based on each team members skill set and workload capabilities. Maintaining quality standards and conducting frequent quality audits to identify improvement areas and provide feedback to Team leaders and agents Establish quality control processes to monitor data integrity, system performance, and overall project success. Collaborate with key stakeholders across departments to gather requirements, communicate project updates, and address concerns throughout the transition process. Develop and implement change management strategies. Coordinate training sessions and provide ongoing support to the functional team to facilitate a successful transition. Budget and Resource Management: Manage project budgets and allocate resources efficiently to achieve project goals within financial constraints. Maintain detailed documentation of process, milestones, and outcomes. Regular reporting to leadership and project stakeholders. Identify opportunities for process optimization and system enhancements, driving ongoing improvements in efficiency and effectiveness. Prepare and review documents for internal and external audits Ensure all processes and deadlines for service level agreements are met Preparing presentations and materials for client and prospective client meetings Qualification & Experience Minimum of 10-12 Years of work experience in the financial services industry preferred Well-versed but not limited to Escrow Analysis, Mortgage taxes, Private Mortgage Insurance, Loss Drafts, Claims, Cashiering, Credit reporting and disputes. Well-versed in Mortgage knowledge with the ability to effectively use data to develop and implement business plans that deliver results Good understanding of mortgage servicing compliance and regulations Be an owner of the practice, the products, and the experience with an ability to drive, influence, co-create, and be accountable for the different aspects impacting the business Excellent time management & organizational skills to ensure timely collection of loan documentation. Self-motivator with an ability to facilitate change Ability to attract, support, develop and lead the firms diverse talent; demonstrate the strength to train the team in Mortgage servicing. PowerPoint and Excel expertise required To be flexible to work any shifts including night shift.
