Greetings from IndusInd Bank! Hiring Alert!!! We invite experienced legal professionals to apply for the "Junior Executive-Complaints Management role" at the Incredible "IndusInd Bank" and start a new chapter in their career! JD:- Responsible for coordinating and assisting for ensuring the reply / resolution of the complaints lodged before the RBI/ Banking Ombudsman/CPGRAMS complaints This includes a) Analyse the complaint on merits; ii) Coordinating with the respective branch team and ensure that reply / reverts are received immediately. iii) Preparing the draft reply on merits based on feed-back received from location; iv) Arranging reply, documents for the re-open cases. v) Assist in ensuring compliance of the Advisory/Orders passed by the Authority. vi) Updating the status in Modules. Mandatory Requirement- a) Excellent drafting and communication skills b) Language proficiency- English & Hindi must. Unlock your next career chapter! Email your resume to Subashree.marimuthu@indusind.com

Job Title: We are seeking a proactive and empathetic Customer Relationship Executive (HR) to act as the primary point of contact for all HR-related inquiries and concerns within a designated zone. This role involves managing employee relations, addressing grievances, handling emergency situations, and ensuring effective communication between employees and management. The ideal candidate will possess strong interpersonal skills, a deep understanding of HR policies, and the ability to navigate complex situations with discretion and professionalism. Key Responsibilities: Employee Relations & Engagement: Serve as the first point of contact for employees regarding HR-related queries and concerns. Foster positive relationships between employees and management to promote a collaborative work environment. Conduct regular check-ins with employees to gauge satisfaction and address potential issues proactively. Grievance Handling & Conflict Resolution: Receive and document employee grievances, ensuring confidentiality and impartiality. Investigate complaints thoroughly and in a timely manner, collaborating with relevant departments as needed. Mediate conflicts between employees and management, facilitating constructive discussions to reach amicable resolutions. Emergency Response & Escalation Management: Develop and implement protocols for handling emergency situations affecting employees. Coordinate with emergency services and internal departments during critical incidents. Ensure timely communication with affected employees and their families, providing support as necessary. Act as an escalation point for complex or high-priority HR issues, providing expert advice and solutions. Reporting & Documentation: Maintain accurate records of all employee interactions, grievances, and resolutions. Prepare regular reports on HR metrics, including grievance trends and emergency incidents. Present findings and recommendations to senior management for continuous improvement. Qualifications: Bachelors degree in Human Resources, Business Administration, or related field. Proven experience in HR or customer relationship management roles. Strong understanding of labor laws and HR best practices. Excellent communication, interpersonal, and conflict resolution skills. Ability to handle sensitive situations with discretion and professionalism. Proficiency in HR software and Microsoft Office Suite.bp global+1Manatal+1 Desirable Skills: Experience in crisis management and emergency response. Familiarity with grievance management systems. Multilingual abilities to communicate with a diverse workforce. Working Conditions: Full-time position with occasional after-hours availability for emergency situations. Office-based with potential for remote work depending on company policy.

Operation Management: Depot co-ordination for container movement, inventory, Form 13, vendor follow-ups. Transhipment: POL/POR, capacity, invoicing. Customer Service & Capacity MAA & KRI CBF/FORM, mails, queries, tickets. Support: Escalations Required Candidate profile Experience : 4 to 5 years relevant exp from NVO/LINE or shipping Co. CTC : 5 to 6 lpa Joining : Immediate, short notice Location: Egmore Chennai

Customer Support 5 Days Working 2 Days Off Graveyard Shifts Both side cabs Max Age: 36 Fresher - UG/Grad- 3 LPA (18k in hand/ variables upto 3k) Upto 2 Years - 4 LPA (27k In hand) More than 2 Years - 4.75 LPA (30k in hand) WFO Bangalore 9509918012

Desired Candidate Profile 18 months of experience is Mandatory(international voice process) Graduates only Shift:Day shift Language:ENGLISH,Hindi work location: whitefield Bangalore Call Hr pooja@9886112703 call hr Nihala@7795311104 call mayur@9343402211 call hr muthamma@9886112583

We are hiring for Top BPO's for customer support. Responsibilities and Duties The primary responsibilities of a Customer Service specialist would be: Handling escalations and queries. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Key skills required: Ability to listen and active problem solving skills Good interpersonal skills Ability to multi-task, prioritize, and manage time effectively Job Type: Full-time Need only graduates with 1 year experience Required language- Hindi Salary - 25000 call chaitra@7848820045 call Nishel@7483101122

Greetings from Ignites Human Capital Services Freshers Experienced Freshers 35k Experienced:50k indu@7848820046 kavya@7849020010 ruth@9590520040

Greetings from Ignites Human Capital Services Freshers Experienced Freshers 25k Experienced 35k to 50k with joining bonus of 52k call hr muthamma@9886112583 call hr shruthi@7816842400

Service Delivery Coordinator responsibilities include acting as the primary contact for customer service requests and incidents, monitoring service ticket progress, ensuring SLA compliance, escalating issues, and reporting resource utilization.

Hi Job Enthusiasts!! Greetings from ShiningStars ITPL We are currently hiring for the role of Team Lead Customer Service (International E-commerce Voice Process) to join a leading global BPO brand based in Noida. This is an excellent opportunity for professionals who are passionate about leadership and customer excellence. Location: Noida Sec 135 Mode: Work from Office Shift: 24x7 rotational shifts Working Days: 6 days per week Role & Responsibilities: - Lead a team of customer support executives handling inbound and outbound voice interactions - Monitor daily operations to ensure KPIs such as AHT, CSAT, and resolution rates are met - Provide regular performance feedback, coaching, and mentoring to team members - Handle escalations efficiently and ensure timely resolution of customer concerns - Coordinate with Training and Quality teams to ensure continuous team improvement - Analyze performance reports and suggest process improvements - Ensure team adherence to company policies, shift schedules, and attendance norms - Conduct regular team huddles, briefings, and one-on-one sessions Key Requirements: - Graduation is mandatory - Minimum 2 years of overall BPO experience, with at least 1 year on paper as a Team Lead international. - Prior experience in handling international voice processes (preferably e-commerce domain) - Excellent communication skills in English (verbal and written) - Strong leadership, people management, and problem-solving skills - Must be flexible with rotational shifts and week-offs - Candidates with domestic BPO experience will not be considered Salary: - Up to 6.75 LPA (hike based on last drawn salary and performance in interviews) Perks & Benefits: - Quarterly performance-linked incentives (PLI) - Provident Fund (PF) - Employee State Insurance (ESI) How to Apply: Call or WhatsApp Homa at 9696714723 to schedule your interview. If your call goes unanswered, kindly send your resume via WhatsApp. Join our WhatsApp hiring channel for job alerts and updates: https://lnkd.in/dag_wY3c #TeamLeadJobs #EcommerceProcess #InternationalBPO #VoiceProcess #NoidaJobs #BPOCareers #LeadershipRoles #CustomerService #CareerGrowth #ApplyNow #BPOJobs #HiringNow #JobOpening #TeamManagement #JobSeekers #ShiftBasedJobs #ProcessImprovement #24x7Shifts #PerformanceIncentives #JobAlert

Were hiring great people - doesnt matter where you are or what your specialty. So long as you have the will to succeed. Prior Experience: 0-4 Years Location: Mumbai, Delhi, Bangalore, Surat No. Of Openings: 7 An experience in travel/tourism industry is preferable. The responsibilities for the field would be: Vendor onboarding and relationship Training vendors and drivers Handling on site escalations Presenting quotations Assignment of bookings Identification of new markets Cost reduction Market Analysis Reporting

We are looking for a Candidate with Exp in Handling Inbound calls, Technical issues & customer concerns Good to Have Tech Knowledge - CAD CAM Cutters plotters spreader Exposure to "garment industry machinery service" will be an added advantage

Greetings from Ignites Human Capital Services Freshers Experienced Freshers 20k Experienced 35k to 42k with joining bonus of 52k call hr aditi@7795311459 call hr chaitra@7848820045 call hr Indu@7848820046

Desired Candidate Profile 18 months of experience is Mandatory(international voice process) Graduates only Shift:UK,US shift Language:ENGLISH, work location: whitefield Bangalore call hr pooja@9886112704 call hr Anusha@7815982900 call hr monica@7848820049

Roles and Responsibilities Handle customer queries via phone calls, emails, or chats with a focus on resolving issues efficiently. Provide excellent customer service by understanding their needs and concerns, and offering solutions accordingly. Manage escalated cases from other teams to ensure timely resolution and maintain high levels of customer satisfaction. Collaborate with internal stakeholders to resolve complex issues that require technical expertise. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Desired Candidate Profile 0-5 years of experience in BPO/Call Centre environment. Excellent communication skills in English language (written & spoken). Ability to work rotational shifts including night shifts (UK shift). Strong problem-solving skills with ability to handle multiple tasks simultaneously. Basic computer knowledge with proficiency in Microsoft Office applications. Greetings From Ignites Human Capital Services Freshers Experienced Freshers 25k Experienced 35k to 50k Two way transport call hr@7795311459 call pooja@9886112704

Role Name: Query Resolution Team Department: Customer Experience Role Level: Senior Officer Purpose of the Job The team will be responsible for solving the service request and RBI reportable complaints received from various channels (Voice, Non-Voice, CGOs and ODR channel etc). Each complaint will go through various stages which need to be validated end to end. The team will follow the approved SOP for resolving the complaints at various stages and update the status of each complaint on CRM. Responsibilities: Effectively address and resolve Customer service request within define timelines. Check Customer details before raising the issue with other stakeholders / respective teams for closure. Ensuring proper validation before removing any block / freeze from customer account. Collaborate with relavent stake holders to ensure timely resolution and continuos improvement of services Timely highlighting the issues if any complaint and request goes out of TAT Follow all RBI circulars related to complaint management End-end closure of customer request and complaint on CRM Responsible for quality communication and customer servicing as per the bank guidelines. Ensuring Customer delight and consistent service experience. Adherence to Information Security norms & quality process norms. To be aware of and comply with all the updates related to the process. Job Aspects Role is 6months contractual basis, extension as per performance Shift timing: rotational Working days: 6days with rotational week-off Work Mode: On-site

Desired Candidate Profile 1year of experience is Mandatory(international voice process) Graduates only Shift:UK,US shift Language:ENGLISH, work location: whitefield Bangalore call hr pooja@9886112704 call hr Anusha@7815982900 call hr monica@7848820049 call hr suman@7848820047 call hr navya@7848820042

Requirements Excellent English communication skills, both verbal and written Experience leading a team in a call center, preferably in IT support or handling international call sessions Used to handling troubleshooting escalations and giving workaround solutions, tech understanding is preferred Willing to work on the night shift Experience as a Team Lead (TL) in restaurant chains is a plus Familiarity with CRM tools and phone systems Strong grasp of call center KPIs, call guidelines, and SLA management Strong customer service skills Any graduates are welcome Proficiency with basic computer applications and the ability to learn new software systems are preferred Must be able to work independently and with others, as part of a domestic and international team

Main Responsibilities Order Management (Improving the Customer experience) Supervises and manages the customer service department and serves as liaison between the customer, PL, Logistic and WH to fulfil orders and ensure customer satisfaction with products and service. Responsible for constantly providing high levels of service to customers Ensuring FTS, priority list and tailing orders are checked and attended every day Supervising the Order management for the Key customers. OTIF Reduction of OTIF failure due to delivery blocks and order amendment to 5% Monitoring the correct process of amendment is followed where there is genuine request from the customer. No manual intervention to the orders should be made for any changes in order due to Coats internal reasons. (MDM, Qty check done) Supervising the hygiene trackers Escalation handling: Handling escalations from customers on any delay or order co-ordination. Assistance to resolve service problems by acting as a bridge between customer and management to clarify customer`s complaint, determine the cause of the problem and solve the problem Monitoring the complaint tracker and ensuring end to end closure Providing insights to the internal teams to improve our internal services to improve overall customer satisfaction Supervising and ensuring the complaints are getting resolved and take feedback from customer. Team management - Shrinkage, attrition, work reallocation, training, coaching, mentoring agents & performance management Training and development of team members for consistency with the expectation of exceeding customers expectations every time. Formalizes processes and procedures to ensure total customer satisfaction is met. Works proactively to promote teamwork. Manages jobs efficiently from start to finish including administrative duties. Maintain and conduct cadence with Sales team on order related updates. Be the communication point to internal teams on any process and procedures.

Hiring for Customer Support for E-Commerce Company in GIFT CITY, Gandhinagar Gujarat Location. VIRTUAL INTERVIEW DRIVE Job Description: Customer Support Executive Role: Customer Support Executive Location: GIFT CITY, Gandhinagar Gujarat Experience: Minimum 1+ years in a customer-facing role Employment Type: Full-time Shift: Day Shift Working Days: 6 days a week( and 1 rotational Off) Budget - Freshers -Upto 3.5 LPA Experienced -3.5 LPA to 6.5 LPA INTERESTED ONES PLS SHARE RESUME OVER 9220132326 OR sandeep@getwork.org . Key Responsibilities Interact with customers through email and calls to resolve queries and complaints. Provide support on trading, portfolio management, and account-related issues. Coordinate with internal departments to ensure timely resolution of customer queries. Utilize customer service tools such as Freshdesk and CRM tools effectively. Maintain adherence to Quality and Compliance Guidelines while delivering prompt solutions. Exhibit quick decision-making abilities to respond to customer inquiries. Ensure customer satisfaction through efficient and quality-driven service. Maintain a positive, empathetic, and professional attitude toward customers at all times. Key Requirements Bachelor's degree is a must. 1+ years of experience in a customer-handling role. Excellent verbal and written communication skills in both English and Hindi. Ability to multitask, prioritize, and manage time effectively. A passion for going beyond the call of duty to assist customers. Candidates with experience in stock broking, financial services, or a related field will be preferred. Comfortable working in a 6-day workweek. Employee Benefits Competitive base salary. Comprehensive health insurance benefits. Opportunities for professional growth and development. Thanks & Regards, Sandeep Kaur 9289407492/9220132326 TA Executive GETWORK

Desired Candidate Profile 1 year of experience is Mandatory(international voice process) Graduates only Shift:Day shift Language:ENGLISH, work location: whitefield Bangalore call hr pooja@9886112704 call hr Anusha@7815982900 call hr monica@7848820049 call hr suman@7848820047 call hr navya@7848820042

Roles and Responsibilities Handle customer queries via phone calls, emails, or chats with a focus on resolving issues efficiently. Provide excellent customer service by understanding their needs and concerns, and offering solutions accordingly. Manage escalated cases from other teams to ensure timely resolution and maintain high levels of customer satisfaction. Collaborate with internal stakeholders to resolve complex issues that require technical expertise. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Desired Candidate Profile 0-5 years of experience in BPO/Call Centre environment. Excellent communication skills in English language (written & spoken). Ability to work rotational shifts including night shifts (UK shift). Strong problem-solving skills with ability to handle multiple tasks simultaneously. Basic computer knowledge with proficiency in Microsoft Office applications. Greetings From Ignites Human Capital Services Freshers Experienced Freshers 25k Experienced 35k to 42k Two way transport call Hr chaitra@7848820045 call hr soniya @7848820042 call hr Suman@7848820047 call hr ashika@7829423175

Roles and Responsibilities Handle customer queries via phone calls, emails, or chats with a focus on resolving issues efficiently. Provide excellent customer service by understanding their needs and concerns, and offering solutions accordingly. Manage escalated cases from other teams to ensure timely resolution and maintain high levels of customer satisfaction. Collaborate with internal stakeholders to resolve complex issues that require technical expertise. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Desired Candidate Profile 0-5 years of experience in BPO/Call Centre environment. Excellent communication skills in English language (written & spoken). Ability to work rotational shifts including night shifts (UK shift). Strong problem-solving skills with ability to handle multiple tasks simultaneously. Basic computer knowledge with proficiency in Microsoft Office applications. Greetings From Ignites Human Capital Services Freshers Experienced Freshers 25k Experienced 35k to 50k Two way transport call Hr @7795311459 call hr Nihala@7795311104

Roles and Responsibilities Handle customer queries via phone calls, emails, or chats with a focus on resolving issues efficiently. Provide excellent customer service by understanding their needs and concerns, and offering solutions accordingly. Manage escalated cases from other teams to ensure timely resolution and maintain high levels of customer satisfaction. Collaborate with internal stakeholders to resolve complex issues that require technical expertise. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Desired Candidate Profile 0-5 years of experience in BPO/Call Centre environment. Excellent communication skills in English language (written & spoken). Ability to work rotational shifts including night shifts (UK shift). Strong problem-solving skills with ability to handle multiple tasks simultaneously. Basic computer knowledge with proficiency in Microsoft Office applications. Greetings From Ignites Human Capital Services Freshers Experienced Freshers 20k Experienced 35k to 42k Two way transport call hr soniya @7848820042 call hr Suman@7848820047 call hr ashika@7829423175

Looking for candidate as Customer relationship Manager/ Sr. Manager/ TL for a Real Estate company in Mumbai - Western Line Candidate Must Have Experience in handling Pre & Post CRM Activities Walk in Interview only Interested Candidate Revert Back Required Candidate profile *Hands on Experience in Advance Excel *Build and maintain relationships with the entire customer base assigned *Responsible for Customer Satisfaction, high service quality standard & Demand generation