1263 Escalations Jobs - Page 9

Hiring for Telecom Gaint !! International Voice Process Grad with 1 yr of exp into International contact center (Voice) can apply Gurgaon Salary- Upto 48k in Hand 6.5 LPA 5 days working/Both side cab 2 Roster off/Night shifts Anjali :9354911705 Required Candidate profile Candidates should have super excellent communication skills Candidates should be immediate joiner Candidates should be comfortable in Night shift and WFO Perks and benefits MIV/Bonus Incentives

Job description **"Exciting Call Center Opportunities!** - Apply once, get access to multiple job openings under one roof. - JobShop offers the best BPO jobs in Bangalore with immediate openings, competitive pay, and growth potential. Start your journey today! Job Details: Process: International BPO | Voice Support Work Locations Available: Manyata Tech Park Whitefield Brookfield Marathahalli Electronic City BTM Layout Eligibility Criteria: Qualification: Graduation completed Communication: Excellent English communication skills Shifts: Rotational (Day/Night) Salary Package: 27,000 to 50,000 CTC (based on experience & skillset) Why Join Us? Work with top international BPO clients Excellent g...

Hiring for Customer Support Night Shift (Immediate Joiners Only!) LOCATION- BENGALORE Work Mode: Work from Office (WFO) Transport: 2-way cab (within 35 km hiring zone) Who Can Apply: Freshers & Experienced candidates For experienced: Customer Support background required UG / Graduate Work Details: 5 Days working, 2 Days rotational off Shifts: Night Shift Interview Mode: Virtual Interview Rounds: HR Versant (60%) Ops Salary: Decent Good Package up to 4.25 LPA Drop your resume at 9251688424 (Chanchal) References are highly appreciated!

You ll manage a diverse portfolio of EMEA customers and be a key driver of Sitetracker s scale strategy shifting from traditional high touch to efficient, repeatable engagement that still feels personal and delivers measurable outcomes. You ll collaborate with Implementation, Product, Support, and Sales to keep accounts moving, unblock friction fast, and translate product capabilities into business value. Over your first year you will: establish a scalable communication strategy; analyze adoption, value, and retention risk across accounts and create/execute formal plans to address them. You will position Sitetracker s solution to customer business needs ensuring stakeholders clearly see the ...

Provide technical product support to customers, resellers, and partners Provide configuration help, troubleshooting and best practice advice to customers Manage cases in our customer support tools to ensure issues are assigned, tracked, escalated, and resolved within SLA targets Provide problem diagnosis and root cause analysis for technical issues Publish Knowledge Base articles for internal and customer audiences Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc. Participate in on-call support 24x7 rotation as assigned. Work towards the team s success we win together Requirements: Typically requires proven knowled...

Job description We are looking for smart & young individuals to join our Banking process. A graduate with good academic records and excellent written English skills & Comprehension skills. A dynamic personality with good communication skills. Job Profile - - Addressing customer queries at the correct authorization level. - Replying back to the queries of the customer through email or on social media channels. - Making sure that the guidelines on customer follow ups across social media platforms/ emails and ensure customer queries are resolved within defined turn around time. - Making sure to meet and exceed escalation committed service levels. Role & responsibilities Preferred candidate prof...

Greetings from Ignites Human Capital Services Freshers Experienced Freshers 35k Experienced 50k Call anusha@7815982900 Call kashishz@7816842400 call Anjum@7795311458 call hr Indu@7848820046 call hr aditi@7795311459

Urgent hiring for Customer service Call on 9740521948 and Share CV mohini.sharma@adecco.com Job Responsibilities: T he Inbound Contacts Representative to represent the company by addressing incoming telephone, digital, or written inquiries To perform varied activities and moderately complex administrative/operational/customer support assignments Perform computations Typically work on semi-routine assignments To address customer needs, which may include complex benefit questions, resolving issues, and educating members To record details of inquiries, comments or complaints, transactions, or interactions and take actions in accordance with them Escalate unresolved and pending customer grievanc...

Work From Home: International Voice Process (Mortgage Loan Depot) Process: Mortgage Loan Depot Role: International Voice Customer Support Requirements: Minimum 1 year of international Voice experience (Customer Support) Night shift availability Education: Only Graduates (No BE/BTech) Candidates must be from Bangalore or Chennai Strong communication skills Job Details: Location: Chennai (Permanent Work from Home) CTC: 3.5 LPA 5 days working, 2 days rotational off Interview Rounds: HR + Operations System will be provided by the company Permanent WFH opportunity Contact: Varsha 9251688428

Role: International Chat Process (US Customer Support) Location: Bangalore (Work from Office) Shift Timings: US shifts Working Days: 5 Days a Week (2 Days Off) Transport: 2-Way Cab Facility Joiners: Only Immediate Joiners will be considered Eligibility Criteria: Freshers or Minimum 1 year of experience in Customer Support Freshers with excellent communication skills can also apply Undergraduates can apply Key Skills Required: Customer Handling and Inbound Call Management Understanding of CSAT, AHT, and BPO Metrics Excellent verbal communication in English Ability to deliver results under pressure CTC: Up to 4.22 LPA CONTACT: Sanjana- 9251688426

Customer Support: Voice Process | Work from Office | Day Shifts | Bangalore We are hiring for a Voice Sales Process in Bangalore. If you have strong communication skills and a passion for sales, this is the right opportunity for you! Requirements: Min. 1 year experience in Customer Service or Sales Excellent communication Skills Qualification: 12th pass & above 6 days working | Rotational day shifts | 1 weekly off Benefits: CTC up to 27,000 Incentives up to 80,000 Attendance Bonus + Perks Contact: Zainab- 9251688430

ob Description Customer Support Lead About Us: Enkel is not just revolutionizing accounting services; we're architecting the future of tech-driven financial solutions. Committed to transforming organizations, we deliver top-tier, cloud-based accounting services to over 300 Canadian businesses and not-for-profit organizations. Our mission is to empower clients with cutting-edge accounting solutions, propelling them toward excellence. Enkel is a Canadian company with offices in Canada and India, specializing in Financial Operations solutions with a strong focus on finance, accounting, and operational efficiency. Our core team brings expertise from the finance, outsourcing, and corporate sector...

Manage the incoming Tax notices volume coming from various input sources- Clients, Agencies, internal departments Research issues with respect to Tax notice discrepancy Work with PEO clients to close loop on their account Work with internal stakeholders such as HRBP, client relationship manager, Tax CoE etc to get to the root of issue and partner with them for issue resolution Work with government agencies to ensure PEO clients data is compliant with agency regulations Collaborate with cross BU teams such as amendments, Late originals to ensure end to end notice resolution for PEO clients Handle escalations related to Tax discrepancies Identify opportunities to streamline Tax notices process...

Min 6 months of international voice exp Location - Hadapsar (Pune) CTC - UPTO 6.0 LPA Only graduates / UG Notice Period: Immediate Joiners Only Night Shifts Both Way Cab Work Mode: Work from Office Contact - Divyanshi (8905115503) Perks and benefits Both Ways Cab INCENTIVES : upto 8000 monthly

Urgent Walk-in Interview Alert: From 01st Oct - 3rd Oct Tech Mahindra is hiring for Customer Support Executive Experience: 0 months & above any customer support with excellent communication skills English & Hindi Salary: 2.4 lpa to 2.7 lpa Working days : 5 days (2 Rotational Week off) Shifts: Day/Evening Education: Any Graduation Languages Required: Excellent communication in Hindi &English Post Manager round Selection : Versant test ( should get score of level 5 ) Notice Period: Immediate joiners are preferred Interview timings: 09:30Am to 02:00 Pm(Monday to Friday) Work Location: Hyderabad Walk-in/Work location: Pranavas one Group Commercial office Space 6-5-654,Punjagutta Rd, Raj Bhavan Q...

Candidates should be very proficient in email drafting &very good in advanced excel i.e, Vlookup, Hlookup,pivot table, conditional formatting,countif,Sumif etc.Excellent communication& verbal skills Interested candidates plz call on 9267953621

Hiring for International Voice & Chat Process Technical Support / Customer Support / Sales Job Location: Jaipur & Gurugram (Work from Office) Experience: Minimum 6 months in customer service Freshers with excellent communication skills can also apply Qualification: Undergraduates & Graduates both eligible Shift: Night Shifts (US/International process) Working Days: 5 days working, 2 rotational offs Facilities: 2-way cab facility, good growth opportunities Joining: Immediate joiners preferred CTC depends upon performance in interviews plus exclusive incentives Contact Person: Ingita 7451823541

Role: US Voice Process Customer Support (Telecom) Location: Pune (Work from Office) CTC: Up to 4.92 LPA Shift: US Shifts (24*7) Working Days: 5 days working | 2 days off Notice Period: Immediate Joiners Only About the Role: We are hiring Customer Support Executives (International Voice) for a leading MNC for Customer Support process. This is a great opportunity to work in a dynamic, global environment handling customer queries and support for a major US Telecom provider. Eligibility : Experience: Minimum 6 months in International Voice / Semi Voice Process (B2C / B2B) Other: Must have prior experience in an Customer Service (voice support) Key Skills: Customer Handling / Customer Support Inb...

Job Location-chennai Role: Key Account Manager Role & responsibilities KEY TASKS Responsible for growing and leading active partnership with named large corporate customers. Proactively focus on long-term customer relationship development and profitable growth via new services and business expansion geographically Proactively developing co-operation with the customers and can build solutions that support customers' business, thus bringing added value and excellent customer experience to the customers. Need to be able to analyze customer information, such as their businesses, values and strategies, and to determine and lead required actions, by taking advantage of our organization and its kno...

International voice Process related to an E-commerce UG/Grad with 1 yr exp into customer service can apply Excellent Comms Required Gurgaon Salary- 35k in hand 5 days working Both side cab 2 Rotational off shifts Call/WhatsApp Twinkle - 9910978408 Required Candidate profile Candidates should have super excellent communication skills Candidates must be an immediate joiner Candidates should be comfortable in Night shift and WFO role. Must have 1 year exp into CCE on papers Perks and benefits MIV /Bonus Incentives

Role & responsibilities Functional /Business Responsibilities: • Supervising the performance and providing daily direction to a team of Team Coaches and CSRs to deliver to Organization goals of Service standards and Productivity standards • Provide statistical and performance feedback and coaching on a regular basis to each team member. Write and administer performance reviews for skill improvement. • Achieve stretched targets and be able to take decisions and manage complex/ difficult conflict situations with either customers or employees • Assisting Team Manager with process improvement initiatives by coordinating with either other teams in the Company or within Customer Support for system...

Role & responsibilities Handling customer queries / complaints primarily on emails, letters and calls for Retail Assets, Credit Cards Adhere to agent-level Service Level Agreement (SLAs) specific by the process Ensure adherence to time schedules (Turn Around Time) Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Provide inputs to improve work procedures that can enhance overall team performance Preferred candidate...

Job description Opening_Team Leader - Operations (Domestic E-Commerce Inbound) _Coimbatore, Tamil Only Immediate joiner or with max 30 days of notice 5 days working with 24/7 rotational shift. Looking a candidate with overall Minimum 4-8 years of experience in those as a TL for voice Process should at least 1 to 2 year on paper. Voice Experience -Mandate E-Commerce Domain Experience - Added advantage. Good communication Budget - INR 4.3L Should know KPI/KRA/Attrition/Shrinkage/Occupancy/CSAT/DSAT/SLA/AHT. Graduation - Mandate Only immediate joiner. Inbound Should have prior experience of handling voice process Responsible for meeting the SLA targets Excellent real time management skills Ensu...

International Customer Support Process Type: Voice Exp: Mini 1 Year in International Voice Support Only Graduates CTC: Upto 7lpaLPA + Variables Location: Bangalore/ Pune Immediate Joiners Only 24/7 US Shifts Contact- 8769866443 Neha 9828833756 Naina

Key Responsibilities : Create and implement a clear vision and roadmap for delivering world-class customer experience. Own the customer journey end-to-end , mapping touchpoints and analyzing feedback across channels (chat, tele-calling, etc.). Define, track, and cascade CX metrics including CSAT, NPS, and retention across the organization. Proactively identify risks and failure points and collaborate with product, operations, and growth teams to resolve them. Lead escalation management and ensure effective service recovery. Partner with the operations design team to drive continuous improvement in SOPs and service standards. Build and manage strong stakeholder relationships across internal t...