Job Title: Sr. Customer Support Representative / Subject Matter Expert Company Name : Rhysley Private Limited Company Website : https://www.rhysley.com/ Brand Website : https://www.mehar.com/india ERP Website : https://www.rhysleyhr.com/ Location: 700AA, SRS Tower, Sector 31, Faridabad 121003 Job Type: Full-time | Day Shift Working Days : 6 Days (Rotational Week Off) Job Overview : We are looking for a skilled Senior Customer Support Executive to join our team and provide top-tier customer support for our B2B clients and ERP software. This role is crucial in ensuring that our business clients receive the highest level of service, troubleshooting, and guidance regarding our ERP systems. The ideal candidate will be adept at resolving complex issues, ensuring client satisfaction, and fostering long-term client relationships. Key Responsibilities : Customer Support : Provide timely, professional, and effective support to B2B customers via phone, email, and live chat. Troubleshoot and resolve customer issues related to ERP systems, including system errors, performance issues, configuration settings, and other operational challenges. Proactively identify common pain points and work with the product and engineering teams to find solutions to improve the user experience. ERP Support : Offer in-depth support for ERP system configurations, modules, features, and integration points. Work with clients to understand their unique business needs and offer tailored support in leveraging ERP tools to optimize their operations. Conduct system walkthroughs, training, and onboarding sessions for new customers and clients to ensure proper use of the ERP system. Relationship Management : Serve as the main point of contact for key B2B clients, building strong, long-term relationships. Proactively follow up with clients to ensure that all issues are resolved and client satisfaction is maintained. Provide insights and feedback to the development team regarding recurring customer concerns or feature requests. Escalation and Issue Resolution : Serve as an escalation point for challenging customer support cases, ensuring that issues are resolved promptly and efficiently. Work closely with internal teams to ensure that customer feedback and issues are appropriately prioritized and resolved. Documentation and Reporting : Document customer issues and their resolutions in the CRM or ticketing system. Regularly update knowledge base articles, user guides, and FAQs to help improve self-service support. Provide feedback to management on support trends and areas for improvement in customer service processes. Required Qualifications : Experience : Minimum 5 years of experience in customer support, with experience in B2B and ERP system support. Skills : Excellent communication (Fluent English) and interpersonal skills, with the ability to communicate complex technical concepts to non-technical clients. Strong analytical and problem-solving abilities, with an ability to diagnose issues efficiently. Ability to work independently and manage multiple customer issues simultaneously while maintaining a high level of customer satisfaction.

Company :- Sugarfit Profile :- Customer Support Experience :- 1-4 years in Customer Support dept Salary:- Upto 4.5 LPA Location :- HSR Layout, Bangalore. Work Timings:- 7am to 4pm and 12pm to 9pm (rotational shifts) Note:- There is only face to face interview for this role so we prefer someone who has experience working in Operations or Customer Support and currently living in Bangalore, also able to join us immediately. About Sugarfit- Founded in 2021, Sugarfit provides a Personalised evidence-based path to Type 2 and Pre-Diabetes Reversal & management. Sugarfit leverages a precision health platform combining CGM sensors, Machine Learning, and Medical Science to improve human metabolic health and reverse chronic disease through precision nutrition, progressive fitness and behavioural health advice. We are backed by Cure.fit, Tanglin Venture Partners and Endiya Partners with $20M + with various rounds of funding. We at Sugarfit, looking to hire Customer Support for Bangalore Location. We prefer candidate who are currently living in Bangalore and are immediate joiners. About the Job Responsibilities- Customer Interaction: Respond to customer inquiries via phone, email, and chat promptly and professionally. Provide accurate information and solutions to customer issues. Handle and resolve customer complaints effectively. Identify and assess customers’ needs to achieve satisfaction. Troubleshoot technical issues and guide customers through problem-solving steps. Share customer feedback and suggestions with the team for continuous improvement. Escalate unresolved issues to the appropriate internal teams as needed. Overseeing the relationship with customers handled by your team. Keeping customers updated on the latest products to increase sales. Meeting with managers in the organization to plan strategically. Expanding the customer base by upselling and cross-selling. Understanding key customer individual needs and addressing these Participate in training sessions and workshops to enhance skills and knowledge.. Conducting businessreviews using CRM programs. Knowing your competition and strategizing accordingly. Inbound / Outbound Calling Experience Experience in handling high volume tickets. Seeking long term engagement. Ready to work on flexible timings. Qualifications- Excellent interpersonal and communication skills. Minimum 1 year of experience in Customer Support A team player with leadership skills. Maintain a positive attitude focused on customer satisfaction Work Timings 9 hours shift | 6 days working with 1 day week off 7am to 4:pm and 12:00pm to 9:00pm

Responsibilities : 1) Perform PR to PO conversion tasks within the Procurement SSC vertical, following established procedures and guidelines. 2) Follow-up with Buyers for resolution of gaps in purchase requisition for creation of purchase orders 3) Process and manage transactions related to Procurement sub-processes in adherence to SOPs and associated SLAs. 4) Perform operational tasks in various Procurement processes like PO creation across categories and BUs 5) Ensure accuracy and completeness of data, documentation, and records in accordance with quality std. 6) Timely and accurately respond to inquiries, requests, or issues raised by internal stakeholders. 7) Deliver high-quality services and support to internal stakeholders, ensuring adherence to SLAs and stakeholder expectations. 8) Collaborate with functional process owners to resolve complex queries or issues, escalating when necessary. 9) Adhere to established processes, procedures, and guidelines to ensure consistency and compliance. 10) Follow relevant policies and regulations, maintaining confidentiality and data security. 11) Assist in the development and maintenance of process documentation, job aids, and training materials. 12) Contribute to process improvement initiatives, suggesting ideas for enhancing operational efficiency and effectiveness. 13) Collect, validate operational data and support Executive - Information Management to prepare timely reports for stakeholders. 14) Participate in training programs or skill development activities to enhance knowledge and capabilities.

Were seeking a warm, intuitive, and high-performing Consultation & Sales Specialist to lead the client onboarding journey for ReVibe Studios signature wellness experiences including our 90-Day Challenge and Pregnancy Wellness Journeys . Annual bonus

Process name - JFL Dominos Minimum 12th pass Experience: fresher are ok Good Communication Fresher: 18k in hand Exp: 21k CTC Required Candidate profile To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Mayuresh:- 9822643973 (Call and What's app) Perks and benefits Centralized pickup/drop & incentives

Desired Candidate Profile 18 months of experience is Mandatory(international voice process) Graduates only Shift:Day shift Language:ENGLISH work location: whitefield Bangalore Call Hr pooja@9886112703 call mayur@9343402211 call hr muthamma@9886112583

Desired Candidate Profile 1 year with BPO INTERNATIONAL VOICE PROCESS work location: Electronic city salary 32k With saturday sunday off muthamma@9886112583 call nihala@7795311104 call hr Anusha@7815982900 call hr suman@7848820047 call hr navya@7848820042

Greetings from Ignites Human Capital Services VIRTUAL DRIVE :Please connect with us ONLY GRADUATES Freshers Experienced Freshers 30k Experienced:42k call Aditi@7795311459 Ruth@9590520040 call hr pooja@9886112704

Desired Candidate Profile 1 year of experience is Mandatory(international voice process) Graduates only Shift:UK,US shift Language:ENGLISH, work location: whitefield Bangalore call hr pooja@9886112704 call hr Anusha@7815982900 call hr monica@7848820049

We are seeking a seasoned and proactive Manager Escalation Team to lead our customer escalations and regulatory complaints function. The ideal candidate will manage high-priority customer issues, including RBI CMS/NCH complaints, and work cross-functionally to implement long-term solutions that enhance customer experience. This is a key role that requires deep experience in customer service operations, excellent communication skills, and a strong command over compliance- led service management. Key Responsibilities: • Oversee the daily operations of the customer support escalation team and RBI CMS complaints team. • Handle high-impact customer issues and regulatory escalations with a sense of urgency, accuracy, and ownership. • Design, implement, and enhance escalation management processes to reduce resolution time and improve satisfaction. • Ensure effective coordination with legal and compliance teams on RBI CMS complaints and adherence to regulatory TATs. • Develop and enforce customer support policies and processes in alignment with internal standards and regulatory requirements. • Provide timely and relevant updates to the team regarding product changes, trends, and escalation protocols. • Track and analyse key support metrics, generate actionable insights, and prepare regular reports for leadership. • Conduct regular training, coaching, and performance evaluations to ensure team effectiveness and compliance readiness. • Collaborate with cross-functional teams to drive root cause resolutions and prevent repeat issues.

Role & responsibilities 1 Operates a variety of client systems and performs complex tasks and activities without supervision following information security policies, procedures and guidelines. Meets and exceeds client performance standards. 2 Interacts with co-workers and supervisors to audit and troubleshoot to meet client needs in a timely manner. Takes initiative to find solutions and works effectively as a member of the team. 3 Develops and implements procedures to meet quality, quantity, and timeliness standards. 4 Composes clear, polite, and well-organized emails to communicate with clients. Anticipates client needs proactively and takes initiative. 5 Coaches less-experienced staff in learning procedures and insurance knowledge. 6 Analyzes the root cause of processing problems and keeps team and supervisor, and client informed of issues and solutions. Preferred candidate profile Industries (Only): International Insurance, US Mortgage, International Banking operations. Experience : 5+ years at least and 1+ years as a team lead, Lead, Specialist, SME, Senior Analyst Education Background : Bachelor Degree (Major) Skills : Auditing, Training, Quality check, SOP creation, Process Transition, Escalation management, Performance management, Attrition and Shrinkage. Competencies and Behaviors * Train others * Builds team relationships * Communicates effectively * Demonstrates functional excellence * Customer centric

Designation :Deputy Manger Voice Payroll-Bank payroll Job Location-Jui Nagar/Thane/Andheri Process-Inbound/Outbound Salary-Upto 4.5 Lakh (Depending On Interview) Day Shift Work From Office Call 9137797705 Isha email-hyflyhr9@gmail.com www.hyfly.in Required Candidate profile Forex inb, Nri outb 24*7 for males and females will work upto 7.30pm only Graduate with at least 4/5 coms + exp in ceo level escalations or Nri Sales or premium rm is a must 2 rotational offs given Perks and benefits Medical Allowance + Performance based Incentives

Role & responsibilities : To manage all the escalation for health insurance claims. to revert on the calls and emails regarding the health claims queries. Experience - Min. 1 year Education - Any Graduate

Job Overview: Altruist Technologies Pvt. Ltd. is hiring Customer Care Executives for its inbound process. This role is ideal for individuals who are passionate about customer service and want to grow in a professional, fast-paced environment. Candidates will handle customer queries and deliver a high-quality support experience over the phone. Eligibility Criteria: - Undergraduates with a minimum of 6 months BPO experience - Graduates (Freshers are welcome) - Good communication skills in Hindi and/or English - Open to both Freshers and Experienced candidates Key Responsibilities: - Handle inbound customer calls and provide resolutions effectively - Maintain a positive, empathetic, and professional attitude toward customers - Follow company protocols and call handling scripts - Document customer interactions accurately - Ensure customer satisfaction and follow up on unresolved queries Salary & Benefits: - Salary: Up to 17,500 per month - Incentives: Attractive performance-based incentives - Joining Bonus: Available Free Pick & Drop Shuttle Service from: - Sector 59 Metro Station - Sector 52 Metro Station - Golf Course Metro Station - Sector 37 Botanical Garden Bus Stand - Okhla Bird Sanctuary Metro Station Working Days: - 6 Days a Week - 1 Rotational Weekly Off

Hi Job Seekers, Job Title: Customer Service Executive (BPO) Location- Gurugram, Sector18 Profile- To provide excellent customer support by resolving queries, offering solutions, and ensuring a smooth and satisfying customer experience. Job Description: Handle inbound/outbound customer calls Resolve customer queries and complaints efficiently Provide information about products and services Maintain customer satisfaction through professional behavior Skills Required: Excellent verbal communication Good listening and problem-solving skills Ability to work in a fast-paced environment Positive attitude and customer-focused approach Benefits: Up to 3LPA with performance-based incentives 5 days working (Rotational shifts) Both side cabs available Growth opportunities within the company On-the-job training provided Interested candidates can connect over WhatsApp-9569902470 (Fauzia) / Tamanna- 7355013912 . . #inbound #customerservice #empathy #sympathy #clienthandling #graduate #freshers #undergraduate #rotationalshifts #verbal #bpo #bpojobs #csa #gurgaonjobs #noidajobs #delhijobs

Application troubleshoot & incident/problem management Create SOPs for documentation purpose Resolution of L1 application tickets (Incidents & SRs) within Stipulated SLA Redirection of tickets to L2/L3 teams in case, it is not getting resolved at L1

Role & responsibilities : Must have good communication skills Handle clients escalation Coordination with PAN India clients e.g Banks, Retailers Should be good in excel MIS Coordinator Should be bold in following up with clients Specifically looking for a female candidates

Provide attentive customer service Make followup calls after bookings Collect customer feedback post-delivery Address and resolve any customer queries Achieve high levels of customer satisfaction Delegate web leads to the appropriate customer advisor

Role & responsibilities Manage day-to-day operations of SMEs (Subject Matter Experts) to ensure seamless delivery of services. Collaborate with cross-functional teams to identify process improvements and implement changes. Develop and maintain strong relationships with clients, understanding their needs and expectations. Conduct research analysis to provide strategic insights on business operations and decision making. Ensure attention to detail in all aspects of work, including documentation and reporting. Preferred candidate profile 1-5 years of experience in a similar role or related field. Strong analytical skills with ability to interpret data effectively. Excellent communication skills for effective collaboration with stakeholders. Proficiency in problem solving, critical thinking, and decision making. Deep knowledge of domain expertise required. Perks and benefits

Role: Executive / Sr Executive - Account Management (CRM) Receive and check claim documents for completeness and advice employees regarding pending documents, if any. Track and control documents to ensure TAT of claims/cards as per SLA. Feedback from Insurers and Corporates. Additional revenue opportunities from existing Corporates. Non voice coordinator Respond to queries from the employees of the corporate through e-mails. Maintain weekly reports on claims and queries and the TAT of the same Escalate issues as per the escalation matrix. To attend to any other assignments assigned to you from time to time. Candidates must have TPA experience Interested candidates can reach out via email at sarika.pallap@mediassist.in or WhatsApp their CVs to 8951865563

Responsibilities: Answer Transferred Escalation calls” from L1 advisors and emails professionally to provide information about products and services, take/cancel orders or obtain details of complaints Keep records of customer interactions, details of inquiries, complaints, and comments as well as actions taken Follow up to ensure that appropriate actions were taken on customers' requests Refer unresolved customer grievances or special requests to designated departments for further investigation Ensuring to turn negative sentiments to positive on Social Media complaints with customer delight Ensure the highest level of customer satisfaction leading to high CSAT and RES scores Essential Skills & Requirements: Strong execution skills, Action-oriented and Go getter attitude Knowledge of Salesforce CRM tool would be an added advantage Ability to work under pressure situations Ability to work in ambiguous situations and to come out with solutions as per the situations faced Graduate in any stream Excellent written and verbal communication 1-4 years experienced, preferably in customer service voice and handling escalations 6 Days Working (WFO)

Position: Project Lead -Customer Support Exp: 8-10 Years Roles & Responsibilities: Manage Customer Support Team to meet Quality and SLA metrics Consistently perform Case Reviews for process and performance adherence Perform Audits and arrive at RCA Prepare and share Daily, weekly and monthly reporting covering Quality, productivity and inflow metrics Be the point of contact for Customer Support Team, solve problems and manage escalations Manage Stakeholders in India and USA Must have skills: 8 to 10 years experience with a minimum of 5 years experience in handling a Customer Support team Hands-on experience in Incident management ITIL certificate preferred Strong Business acumen with proven experience in planning and execution Good written and Verbal communication skills Ability to review current process and make suggestions and implement improvements Exposure to tools like Excel, PPT

Hiring for International Banking Support Voice process freshers / experience can apply need min 6 months of experience Need Excellent English speaking skills salary 6 months exp- 28k+inc 1 year exp - up to 40k+inc Shifts - day + UK call Nandith @9019223789

Hiring for International Banking Support Voice process freshers / experience can apply Need Excellent English speaking skills salary Freshers- 28k+inc 1 year exp - up to 40k+inc Shifts - day + UK call Soumya @8088720040 Navya @7848820042 Pooja@7848820047 Nishel @7483101122

Mass Hiring for Fresher/ Experienced !! * Handle customer queries, complaints through chat/ calls. * Provide appropriate solutions and alternatives. 5 days working with cab services Call/ WhatsApp - HR Suman @ 9568899306 . Required Candidate profile Candidate must be comfortable for WORK FROM OFFICE @Mohali Excellent English Communication required UG/Grad/PG Fresher/Exp. Rotational Shifts Immediate joiners only FACE 2 FACE round of interview .