945 Escalations Jobs - Page 8

What Youll Do Lead end-to-end technical setup and configuration for enterprise customers. Provide ongoing technical support to ensure smooth operations and customer satisfaction. Manage and execute migration processes for enterprise accounts, ensuring minimal downtime and seamless transitions. Act as the primary technical contact for enterprise clients, addressing escalated issues and managing complex scenarios. Handle technical queries, including API-related requests, and track resolution progress. Partner with Customer Success teams across regions to align on customer needs and goals. Participate in team meetings to ensure consistent customer support and shared success strategies. Work wit...

Key Job Description: 2-4 years experience in a customer-facing, technical roles in either SaaS, Ecommerce, or Marketing automation technology Manage a portfolio of existing accounts by maintaining engagement and utilizing value-based account management techniques for retention and growth. Lead the onboarding process for new clients and work on any new implementation requirements Conduct regular business review meetings (weekly/monthly/quarterly, as needed) with C-level executives to incorporate account performance metrics, industry insights, best practices for customers, and identification of areas for improvement and growth opportunities. Serve as the initial point of contact for escalated ...

HELLO JOB SEEKERS GREETING'S FROM SHININGSTARS ITPL # HIRING FOR PART TIME JOB # CHAT PROCESS SO ANYBODY WHO IS LOOKING FOR PART TIME JOB THAT TO IN CHAT PROCESS CAN APPLY. LOCATION- NOIDA 62 PROFILE- CUSTOMER SERVICE Roles And Responsibilities- 1. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. 2. Overseeing the customer service process. 3. Resolving customer complaints brought to your attention. 4. Establishing a positive rapport with all clients and customers in person. 5. Handling customer concerns and complaints in a timely manner. Required Candidate profile- 1. Freshers/Experience all are eligible. 2. Un...

Role & responsibilities Should have experience into escalation handling. Escalation management. Hands on experience into complaints management. Require female candidates. Preferred candidate profile

Customer Service Executive - Voice Process - International & Domestic Process Location- Marathahalli, Bangalore 0-5 Years Experience 2LPA - 4 LPA Immediate Joiners Note: Excellent Communication in English is mandate.

Seeking a skilled Chat & Email Support Agent Respond to customer inquiries, complaints & troubleshooting issues promptly Excellent written communication skills in English Typing skill min 40 WPM Rotational shifts If interested call Alveena 9651923395

Job Title: Executive Customer Support & Key Account Management Location: Noida, India About the Role: We are looking for a client-focused professional to manage key accounts and ensure excellent customer support. The role involves building strong client relationships, understanding requirements, resolving issues, and driving business growth through cross-selling and up-selling. Key Responsibilities: Act as the primary contact for key clients, ensuring smooth onboarding and support. Build and maintain strong client relationships across GCC. Handle client queries, escalations, and ensure timely resolutions. Collaborate with internal teams (to meet client needs. Ensure client satisfaction by de...

Job Opening: Customer Support Executive Real Estate Company: Casagrand builders Location: thiruvanmiyur chennai Job Type: Full-time | On-site Key Responsibilities: Handle inbound and outbound customer calls, emails, and WhatsApp queries. Provide accurate information about projects, site visits, and documentation. Resolve client issues with professionalism and escalate when required. Maintain records of customer interactions in CRM. Coordinate with sales & operations teams for smooth client experience. Requirements: Graduate / Diploma in any field. 2-10 years of experience in customer support (Real Estate / BPO / Telecalling preferred). Excellent communication skills in fluent English & tamil...

Indian Bank hiring Graduates for below role Video KYC Officer Phone Banking Officer Service Assurance team Social Media Escalation Outbound NRI Customer Service Virtual Care Officer Retail lability-outbound Sales Call 8169642494 Yogesh www.hyfly.in Required Candidate profile Handle inbound Video calls of the customer to complete the full KYC Verify the details submitted by the customer while opening the account Ensure KYC is completed by the right party only Cross-selling

Call Support Executive EdTech | House of EdTech Location: Kolkata, Salt Lake, Sector 5 (Work from Office) Start Date: Immediate Joiner Salary: Up to 3 LPA (Fixed) + Up to 1 LPA (Performance-based variable pay) Office Timings: 11 AM 8 PM (6-day workweek) About Us House of EdTech (Goenka Kachave LLP), founded by IIT Kharagpur alumni Aditya Goenka and Aditya Kachave, is one of Indias fastest-growing edtech companies, redefining professional growth with innovative, impactful, and hands-on learning experiences. With 5M+ professionals served, 250 Cr+ ARR, and 700+ team members across 10+ offices in India, we empower learners to thrive through advanced education in AI tools, Stock Market, Personal ...

Int Technical Voice Process Any grad with min 1 yr exp in Service Desk/Tech Support CTC-Upto 4 LPA + Variables WFO-5 days working Night Shifts Location-Hyderabad/Bangalore/Pune Immediate Joiner Contact- Bhoomi:8890492756 Divyam:8905344933

As a HR Team Leader at Netambit Value First Services Pvt. Ltd., located in Bangalore, you will be responsible for managing a field sales team and recruiter. Your primary duties will include monitoring daily targets, ensuring performance benchmarks are met, providing training and mentorship to the team, and ensuring proper documentation and compliance with onboarding protocols. Additionally, you will be handling escalations and ensuring smooth number delivery. The ideal candidate for this role should have a minimum of 2 years of hands-on experience as a Team Leader and at least 12 years of experience as a Business Development Executive (BDE). Strong leadership qualities and previous experienc...

Role Overview: We are seeking an experienced professional to lead the KYC Concurrent Audit function. The role involves real-time audits of customer onboarding and KYC documentation, ensuring compliance with RBI, PMLA, and internal guidelines. The ideal candidate will have strong regulatory knowledge, leadership skills, and proficiency in MS Office for reporting and dashboards. Key Responsibilities: Lead concurrent audits of KYC processes across branches and digital platforms. Review onboarding files for completeness and compliance with RBI/PMLA norms. Identify gaps, escalate critical issues, and ensure timely closure of observations. Supervise audit team members and maintain consistency in e...

Roles and Responsibilities Handle customer queries via phone calls, emails, or chats with a focus on resolving issues efficiently. Provide excellent customer service by understanding their needs and concerns, and offering solutions accordingly. Manage escalated cases from other teams to ensure timely resolution and maintain high levels of customer satisfaction. Collaborate with internal stakeholders to resolve complex issues that require technical expertise. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Desired Candidate Profile 0-5 years of experience in BPO/Call Centre environment. Excellent communication skills in English l...

Greetings from Ignites Human Capital Services Experience into 1 year health care is mandatory renuka@7483101122 call mayur@9343402211 call Muthamma@9886112583 call Suman@7848820047 call aditi@7795311459 Only Graduates can apply work location:Marathalli

Indian Bank hiring Graduates for below role Video KYC Officer Phone Banking Officer Service Assurance team Social Media Escalation Outbound NRI Customer Service Virtual Care Officer Retail lability-outbound Sales Call 8169642494 Yogesh www.hyfly.in Required Candidate profile Handle inbound Video calls of the customer to complete the full KYC Verify the details submitted by the customer while opening the account Ensure KYC is completed by the right party only Cross-selling

Role: International Voice Process (US Customer Support) Location: Bangalore (Work from Office) Shift Timings: US shifts Working Days: 5 Days a Week (2 Days Rotational Off) Transport: 2-Way Cab Facility Joiners: Only Immediate Joiners will be considered Eligibility Criteria: Freshers or Minimum 1 Year of experience in Customer Support Freshers with excellent communication skills can also apply Undergraduates can apply Key Skills Required: Customer Handling and Inbound Call Management Understanding of CSAT, AHT, and BPO Metrics Excellent verbal communication in English Ability to deliver results under pressure CTC : Up to 4.22 LPA Plus Incentives CONTACT : Sanjana- 9251688426

Role: US Voice Process Customer Support (Telecom) Location: Pune (Work from Office) CTC: Up to 4.92 to 5.4 LPA Shift: US Shifts (24*7) Working Days: 5 days working | 2 days off Notice Period: Immediate Joiners Only About the Role: We are hiring Customer Support Executives (International Voice) for a leading MNC for Customer Support process. This is a great opportunity to work in a dynamic, global environment handling customer queries and support for a major US Telecom provider. Eligibility : Experience: Minimum 6 months in International Voice / Semi Voice Process (B2C / B2B) Other: Must have prior experience in an Customer Service (voice support) Key Skills: Customer Handling / Customer Supp...

IMEA (India, Middle East, Africa) India LIXIL INDIA PVT LTD Employee Assignment Not remote Full Time 30 June 2025 About The Role In Business Development you will drive lead generation, and ensure its timely and effective closures, Delivers market product penetration and promotion to drive architectural and Design sales efforts, and foster relationships at a senior level with the Principal architects to identify, develop, and secure new business opportunities, What Youll Do Identify key A&Ds, target clients aligned with each firm, prioritization of target accounts and strategies to develop each account, working collaboratively with relevant A&D firms to increase market share and develop stron...

BPO International Tech Support Voice process,1.5year as a Team Leader on paper * Rotational Shifts *Manage team *Knows performance metrics *Motivates team If Tech Support exp then Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

Hiring: Telecalling Voice Process (Female Candidates Only)Onrole Opportunity!! Location: Gurugram Experience: Minimum 2 years in a voice process Education: Full-time graduation required Industry: Open to candidates from any industry with strong English communication skills Walk-in Interviews Open We are hiring female professionals for a Voice Process – Telecalling role based in Gurugram. If you have at least 2 years of experience in a voice-based process, excellent English communication skills, and a full-time graduation degree, come meet us in person! Key Requirements: Female candidates only Minimum 2 years experience in voice process (inbound/outbound/customer service/telemarketing, etc.) ...

Role: Customer Support Executive (International BPO) Location: DLF Building, Gachibowli, Hyderabad Shift Timings: 24/7 Rotational Shifts Work Schedule: 5 Days Working, 2 Rotational Week Offs Cab Facility: 2-Way (Available within Hiring Zone Only) Work Mode: Work from Office Qualification: Only Graduates Expected CTC: Up to 4.5 LPA Interview Mode: Walk-in Joining: Immediate Joiners Eligibility Criteria: Minimum 1 year of experience in Customer Support (Voice Process) Strong customer service and troubleshooting skills Excellent communication in English Contact: Kamya- 9084148502

Role: Customer Support Executive (International BPO) Location: DLF Building, Gachibowli, Hyderabad Shift Timings: 24/7 Rotational Shifts Work Schedule: 5 Days Working, 2 Rotational Week Offs Cab Facility: 2-Way (Available within Hiring Zone Only) Work Mode: Work from Office Qualification: Only Graduates Expected CTC: Up to 4.5 LPA Interview Mode: Walk-in Joining: Immediate Joiners Eligibility Criteria: Minimum 1 year of experience in Customer Support (Voice Process) Strong customer service and troubleshooting skills Excellent communication in English Contact: Varsha- 9251688428

Hi, Naukri.com is hiring for Customer Support-B2B role for Noida location. Please find the mentioned JD for the said role: Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions ...

At Godrej Properties, we believe that building a home is just the beginning the real journey starts with the customer experience. Were looking for a Customer Relationship Manager (CRM) / Post-Sales professional to ensure a smooth and delightful journey for our customers from booking to possession. Key Responsibilities: Act as the single point of contact for customers post-booking Manage documentation, agreements, collections, and possession process Address customer queries and provide timely resolutions Coordinate with internal teams & channel partners for seamless execution Drive customer engagement and relationship-building initiatives What We’re Looking For: Min 2 years' experience in CRM...