538 Escalations Jobs - Page 7

Job Title - Executive Service Operations (Escalations) Location - Marol, Andheri East (Mumbai) Overall Purpose of the Role Handling end-to-end escalation/ queries pertaining to products and process of the company Identifying, analyzing, and initiating the escalation resolution Coordinating with the respective team for resolution Reviewing the root cause of escalation for improving the escalation procedures Coordinate with customer/ sales team / client on calls and mails. Areas of Responsibility Operations Escalations Escalation handling and management Daily follow up with respective teams for resolution Qualification & Experience Required Graduate or Equivalent. Experience of 1-2 years in customer service, Service Coordinator/Executive is desirable. Skills Required Actioning complaints/ queries Use CRM system to compile and track performance at team and individual level Must be able to utilize computer terminal and navigate through multiple systems to input and retrieve information Fluency English Identify training need Interested can share CV on given id sangeeta.rajput@techguard.in

Work from Office ( Gurgaon , Mohali & Indore ) Education- Graduate Fresher or Exp ( Excellent in English) Sal- 18k to 35k ctc 5.5 working days immediately joining Hr - 9930294844 https://forms.gle/U7A8iyGTshnR6H5b9

Hiring for International Voice Process (Customer Support) Require Exp: Min. 6 months into International Voice Process Skills: Customer Service, CSAT, AHT, Customer retention, Handling Escalations Must have excellent communication skills CTC: Up to 4.2 LPA Location: Pune Qualification: Undergraduate or Any Graduate Work from office Shifts: Night (Rotational) 5 Days Working; 2 days rotational off Notice: Only Immediate Joiners

Maintain regular communication with drivers and vehicle owners to ensure smooth daily operations.This helps resolve issues quickly and keeps everything on track.Maintain a professional appearance and follow all company guidelines.

Process name - JFL Dominos - Minimum 12th pass - Experience: fresher are ok - Good Communication - Fresher: 18k in hand / Exp: 21k CTC Required Candidate profile Qualification:- Hsc Pass To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Mayuresh:- 9822643973 (Call and What's app) Perks and benefits Centralized pickup/drop & incentives

The next frontier of AI begins with Centific Centific is a Seattle-based tech company pioneering the future of AI one breakthrough at a time. Learn how were transforming the world through safe and scalable AI and empowering businesses to unlock the full potential of their data. Preferred Immediate Joiners and F2F interview (Must) Role & responsibilities Triage and resolve ~10 ICMs/day, ensuring compliance with EO14117. - Implement Just-in-Time (JIT) mechanisms like Lockbox and manage USDP clearance. - Enforce Kusto Row-Level Security (RLS) and CoreIdentity Entitlements (BYOE). - Automate detection of violations and ensure no production footprint in restricted regions. - Maintain audit trails for access requests, Lockbox approvals, and data handling exceptions. - Participate in quarterly compliance reviews and contribute to annual audit packages. Required Competencies: - Strong understanding of EO14117 and related compliance requirements. - Experience with incident management and escalation workflows. - Proficiency in automation tools and scripting languages (e.g., PowerShell, Python). - Knowledge of Azure services, Kusto, and CoreIdentity. - Excellent problem-solving and analytical skills. - Strong communication and collaboration abilities. Preferred candidate profile Strong Operations support, Incident Management, Escalations management, Debugging, Live Site Handline, TSG creation/implementation and following up with clients etc.

A Customer Support Executive job description typically includes roles and responsibilities focused on providing excellent customer service, resolving issues, and ensuring customer satisfaction . They handle inquiries, troubleshoot problems, process returns, and maintain positive customer relationships. This role also involves understanding company products/services, preparing policies, and potentially managing a team of support representatives. Here's a more detailed breakdown: Key Responsibilities: Handling Customer Inquiries: Addressing customer questions and concerns promptly and accurately, using various communication channels like phone, email, or chat. Issue Resolution: Troubleshooting technical issues, resolving complaints, and finding solutions to customer problems. Customer Satisfaction: Ensuring customers have a positive experience by providing helpful information, timely assistance, and efficient resolutions. Building Relationships: Establishing and maintaining positive relationships with customers to foster loyalty and repeat business. Product/Service Knowledge: Understanding company products and services to answer customer questions and provide accurate information. Data Analysis: Tracking customer interactions and analyzing data to identify trends and areas for improvement. Team Management (in some cases): Supervise a team of customer support representatives, provide training, and monitor performance.

Desired Candidate Profile 18 months of experience is Mandatory(international voice process) Graduates only Shift:UK,US shift Language:ENGLISH, work location: whitefield Bangalore call hr pooja@9886112704 call hr Anusha@7815982900 call suman@7848820047

HIRING (WFO) || (Telesales) Internet Sales for a Luxury Retail brand based out of Mohali. Interested applicants ready to appear for F2F Interview DM your resume to acutevision07@gmail.com WORK FROM OFFICE Openings : 2 Position : (Telesales) Internet Sales - Customer Support Job Location : Mohali Working days - 6days (1week off as per the roaster) Experience Min.3 Years Salary (in CTC) Between 5.5LPA to 7 LPA JOB & RESPONSIBILITIES: Calling customers who place an inquiry for a watch on the website or any other online platforms including social media handles and ensuring a healthy lead to sales conversion ratio. Managing leads and organized reporting on leads and deliverables. Ability to achieve the budgeted sales targets or brand focus targets. Interacting with customers telephonically & at store. Converting them into successful sales Ability to maintain relationshipswith clients by providing support, information, and guidance; researching, recommending and selling new/ alternative/ organization focused products. Ability to build and sustain a symbiotic relationship with the staff at the stores on a pan India level Aptitude to understand the product (aesthetics and technicality) - brands, watches along with an ability to understand customer preferences, industry trends, stock keeping etc. Ability to adapt to changing requirements within the department from time to time. Ensure end to end coordination of the lead management cycle including providing aafter sales service support to customers if need be and troubleshooting his concerns. Ensure premium level of calls and client satisfaction in all interactions. LukeWarm Regards, HR acutevision07@gmail.com

What Will You Drive? As a Grievance Associate within our Customer Experience team, you will be instrumental in resolving customer complaints and inquiries effectively. This role focuses on ensuring customer satisfaction by addressing concerns with empathy, accuracy, and professionalism using our ticket management system. Who Are We Looking For? A dedicated and detail-oriented individual with strong problem-solving and communication skills. If you thrive in fast-paced environments and have a passion for enhancing the customer experience, this role is ideal for you. Key Responsibilities: Customer Complaint Resolution: Handle customer complaints and inquiries promptly and professionally. Investigate issues to determine root causes and provide effective resolutions. Communication Excellence: Respond accurately and empathetically to customer concerns via various communication channels. Maintain professionalism in all interactions to uphold the company's reputation. Complaint Management System: Log and maintain accurate records of customer interactions and resolutions in the complaint management system. Continuously monitor and update tickets to ensure timely closure. Customer Satisfaction Monitoring: Analyze trends in customer complaints to identify areas for service improvement. Collaborate with teams to enhance processes and elevate the overall customer experience. Cross-Functional Collaboration: Work with internal teams to address root causes of grievances. Proactively suggest solutions to improve systems and prevent recurring issues. Qualifications: Educational Background: Bachelors degree in any discipline is preferred . Experience: 1-4 years of experience as a Customer Service Representative, Grievance Associate, or similar role. Skills: Proficiency in customer service tools such as Zendesk or similar software. Strong verbal and written communication skills. Critical thinking and problem-solving abilities. Attention to detail with excellent organizational skills. Data analytics skills (preferred).

So, what’s the role all about? We are seeking a strategic, experienced, and customer-obsessed Director of Customer Support to lead and scale our global support operations for our Enterprise SaaS platform to the Financial Services industry. The group includes functions as Cloud Support, On Premise Support and Managed Services. This role involves managing a global support team, ensuring high-quality service delivery, and working closely with engineering, sales, and product teams to provide timely solutions to customers. The director will also drive operational improvements, set strategic goals, and ensure that the support team meets all service level agreements (SLAs) while maintaining a focus on customer satisfaction and business growth. What you will be doing? Leadership & Team Management Define and execute the global customer support strategy aligned with business goals, customer success metrics, and operational efficiency. Lead and manage the customer support team across multiple regions, ensuring alignment with company goals and customer needs Build, lead, mentor, and scale a geographically distributed support team (Tier 1–3) off over 100 staff. Establish clear goals, performance metrics, and career development plans. Promote a culture of collaboration, accountability, and continuous improvement within the team Strategic Direction & Planning Develop and implement strategic plans to improve cloud support operations, ensuring scalability and efficiency as the business grows Collaborate with senior leadership to align cloud support objectives with overall company strategy Manage the performance and effectiveness of the cloud support team, tracking KPIs and ensuring that customer expectations are met or exceeded Customer Support Excellence Act as the voice of the customer internally. Collaborate with Product, Engineering, and Customer Success to ensure issues are addressed and feedback is looped into product development. Oversee the resolution of high-priority customer support cases, ensuring timely and effective solutions Ensure the team is proactive in identifying and addressing potential issues before they impact customers Act as the escalation point for complex or critical customer issues, working with internal teams to resolve them quickly Monitor and analyze CSAT (Customer Satisfaction) and other feedback metrics to identify trends and areas for improvement Operational Efficiency Drive operational efficiency by implementing best practices, tools, automation and processes to streamline support operations Establish clear SLAs and performance metrics, ensuring that the cloud support team meets or exceeds them Implement and oversee the use of monitoring tools and reporting systems to track cloud service health and performance Ensure smooth integration and collaboration between cloud support and other departments (e.g., R&D, Sales, Customer Success) Collaboration with Cross-functional Teams Work closely with product management, engineering, and sales teams to ensure customer needs are understood and supported Provide input into the development of new cloud products and services to ensure supportability and customer satisfaction Collaborate with the product and engineering teams to improve cloud solutions based on customer feedback and support trends Cloud Infrastructure & Tools Management Oversee the tools and technologies used for cloud support, ensuring they are efficient, automated and scalable Ensure the team is fully trained and equipped with the tools necessary for effective cloud support Evaluate and recommend new cloud technologies or processes to improve support delivery Budget & Resource Management Manage the customer support department’s budget, ensuring proper allocation of resources to meet business needs Forecast resource requirements and allocate resources effectively to handle customer demand Ensure cost-effective operations while maintaining high-quality service Compliance & Security Ensure that cloud support operations comply with relevant legal, regulatory, and security standards Work with security teams to address any security-related customer concerns or incidents within cloud environments Develop and enforce best practices for data protection and privacy Reporting & Communication Provide regular reports to executive leadership on cloud support performance, including customer satisfaction, escalations, resource utilization, and cost Monitor, report, and drive improvements across support metrics (CSAT, NPS, FRT, TTR, resolution rate). Use data to continuously improve the customer experience. Ensure clear and effective communication within the support team and with other internal stakeholders Continuous Improvement Drive initiatives to continuously improve the cloud support process and the overall customer experience Prepare support systems for continued global growth, product expansion, and increased customer complexity. Lead post-mortem and root cause analysis after major incidents or service disruptions, implementing corrective actions Have you got what it takes? Proven leadership experience (typically 10+ years) in cloud support or related fields, with a strong background in managing cloud-based infrastructure and teams. Leadership experience in building and managing high-performance teams. Strong understanding of cloud technologies (AWS, Azure, GCP) and how they relate to customer support needs. Ability to collaborate with cross-functional teams including product, engineering, and sales. Excellent communication and problem-solving skills. Customer-focused mindset with a deep understanding of CSAT and NPS metrics. Ability to manage budgets and resources effectively. Experience in working with global teams and cross-cultural environments. This role requires a strong balance of strategic leadership, operational efficiency, and customer-centric focus. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Hiring for International processes - voice and Non Voice Salary upto 38k in hand + Incentives Location, Millennium Towers, Brookefield Should be comfortable with 24/7 shifts Whatsapp or call DEV on 9355887718 to book your slot for the interview Required Candidate profile Good verbal communication skills mandatory Should be comfortable working in night shifts Whatsapp or call DEV on 9355887718 to book your slot for the interview

We are looking for a Candidate with Exp in Handling Inbound calls, Technical issues & customer concerns Good to Have Tech Knowledge - CAD CAM Cutters plotters spreader Exposure to "garment industry machinery service" will be an added advantage

Looking for a candidate with fluent communication skills and hands-on experience with Google Sheets, Google Excel, content review, stakeholder management, ticket resolving, escalation management. About the Role: We are looking for a detail-oriented and motivated individual to handle research, data entry, and program setup for international universities. You will work closely with different teams, keep content details accurate and up to date, raise any issues to the right people, and support the team with documentation and spreadsheet work. We want someone who is proactive, willing to learn, and ready to grow in a fast-paced environment. Key Responsibilities: Work with teams like Product, Marketing, and Operations to collect, update, and check content needs. Record and organize content and project details carefully and accurately. Report any missing or incorrect information to the right team members. Create and manage documents like templates, checklists, and trackers using Google Docs and Google Sheets/Excel. Help with content updates and reporting by keeping records well-organized and updated. Be open to learning new tools and processes as the role grows. Communicate clearly, work well with others, and take responsibility for your work.

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working

Apply in the below link if you are interested in Walkin https://feedbackally.walmart.com/survey/VwvT9iBKoi5ShE5/ (Give a retry after 6 months if you had recently been interviewed for the same role) Interview invites will be shared based on initial screening of Applications Job description Role & responsibilities Role: Senior Resolution Coordinator, Contact Center Exp range: 1 Year to 3 Years Only, relevant experience in international customer service roles. Important note: In this role, you may be asked to switch between any support channel of voice, chat, and Email based on the business requirements. You should be flexible to work in a 24/7 work environment with rotating 2 days of weekly time off and be able to work in permanent night shifts or any assigned shifts on a rotational basis based on business needs You make sound judgments and promote a Associate / Candidates focused environment. You optimize execution and results. You inspire commitment through communication and influence. You demonstrate adaptability while thinking and acting strategically. You build and sustain internal and external relationships. Flexible to work in US hours shifts. Documents to be carried for the interview : (Give a retry after 6 months if you had recently been interviewed for the same role) Copy of this invite Updated Resume Govt ID proof Graduation Certificate or Provisional Degree Certificate (No Standing Arrears) Previous Company Relieving Letters Current Company latest revised / Increment letters Current Company Last 3 months Pay slips About Team: The Walmart Contact Center specializes in providing best-in-class service to customers, stores, and associates via phone, chat, email. We are a metrics driven center dedicated to driving results where our associates thrive in this high-volume environment that handles over 10 million contacts per year. We Invest in You! At Walmart, we focus on the growth and development of our associates! We are a highly engaged team that prides itself on exceeding customer expectations, building relationships, career progression and providing individual and team recognition. We are looking for career minded, customer centric individuals who are experienced in providing best-in-class customer service. What you'll do: As a Customer Care Senior Resolution Coordinator, you will take a high volume of incoming calls, chats, and emails from customers, stores, and associates while navigating multiple systems to aid in answering questions and resolving issues. All Customer Care Coordinators must have the ability to communicate professionally in a conversational manner while utilizing all available resources to ensure customer satisfaction. To exceed our customers needs, our associates must be punctual, reliable, problem solve, act with integrity and be dedicated to making a difference. What you'll bring: 1 Year - 3 years of relevant Customer Service experience Excellent written and verbal communication skills Able to interact professionally with customers. Ability to manage multiple tasks simultaneously. Customer focused mindset with a high level of urgency; role model for delivering Extraordinary Customer Care In this role, you may be asked to switch between any support channel of phone, chat, and Email based on the business requirements. Review, analyze, and process critical customer queries with accuracy to provide customer satisfaction. Adhere to quality, compliance guidelines and SLAs Must type a minimum of 25 WPM Proficient with Microsoft Office programs (Outlook, Word) Successful completion of mandatory training Should be flexible work in a 24/7 work environment with rotating weekly time off. Should be able to work in permanent night shifts or any assigned shifts on a rotational basis. Any graduation

Seeking a candidate experienced in escalation management (RBI, cyber-crime, grievances) via email and calls. Responsibilities include resolving issues, maintaining records, coordinating with internal teams, and managing customer.

1. End to end ownership of ensuring stellar Customer Experience by driving key business metrics. 2. Reduction & resolution of Customers grievances within the stipulated time by co-ordinating cross functional stakeholders. 3. Establish process governance for the happy flow of shipments to the customers doorstep. 4. Identify customers dissonances/improvement opportunities and partnering with business to recommend business. 5. Operational knowledge of logistics / Courier/ SCM . 6. Skill & knowledge of operating ERP used in logistics/Courier. 7. Should know computing skills especially reasonable knowledge of MS Office.

Desired Candidate Profile 1 year of experience 18 months of experience is Mandatory(international voice process) Graduates only Shift:UK,US shift Language:ENGLISH, work location: whitefield Bangalore call hr pooja@9886112704 call hr Anusha@7815982900 call hr monica@7848820049 call hr suman@7848820047 call hr navya@7848820042

Greetings from Ignites Human Capital Services Freshers Experienced Freshers 25k Experienced :52k 35k to 50k with joining bonus of 52k call hr Mayur@9343402211 call hr shruthi@7816842400

Roles and Responsibilities Handle customer calls to resolve their queries and concerns. Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions. Maintain accurate records of all interactions with customers using CRM software. Collaborate with internal teams to resolve complex customer issues that require escalation. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Freshers And Any experience is FINE call hr aditi@7795311459 call ruth@9590520040 call hr indu@7848820046 call hr Ashika@7829423175

Role: Team Leader - Account Management (CRM) Job Responsibilities Client Servicing Resolving customer queries within TAT and ensuring smooth claim process Providing information to the customers and to respond to their claim related queries Coordinating with the customers/agents for cashless claim settlement Coordinating with internal stakeholders like enrolment, Account management, claims, investigation, support team to settle claims Transactional Activities To coordinate with inward team for claim receiving and claim registration Allocating new generated claims to processing team for action Liasoning with enrolment team to register the policy for cashless and reimbursement Coordination with regional agents, customers for claim related queries, settlement queries- cashless /reimbursement Answering incoming calls of all customers / agents / internal team Keep track of all customer queries with claim numbers and follow-up to verify thatall queries are resolved. Coordinating with cashless / pre auth team to ensure cashless is granted within TAT and to provide timely claim status. Query letter / Settlement letter should be explained properly to customers / agents on queries and deductions. Interested candidates can reach out via email at varsha.kumari@mediassist.in

Role: Team Leader - Account Management (CRM) Job Responsibilities Client Servicing Resolving customer queries within TAT and ensuring smooth claim process Providing information to the customers and to respond to their claim related queries Coordinating with the customers/agents for cashless claim settlement Coordinating with internal stakeholders like enrolment, Account management, claims, investigation, support team to settle claims Transactional Activities To coordinate with inward team for claim receiving and claim registration Allocating new generated claims to processing team for action Liasoning with enrolment team to register the policy for cashless and reimbursement Coordination with regional agents, customers for claim related queries, settlement queries- cashless /reimbursement Answering incoming calls of all customers / agents / internal team Keep track of all customer queries with claim numbers and follow-up to verify thatall queries are resolved. Coordinating with cashless / pre auth team to ensure cashless is granted within TAT and to provide timely claim status. Query letter / Settlement letter should be explained properly to customers / agents on queries and deductions. Interested candidates can reach out via email at varsha.kumari@mediassist.in

Key Job Description: 2-4 years experience in a customer-facing, technical roles in either SaaS, Ecommerce, or Marketing automation technology Manage a portfolio of existing accounts by maintaining engagement and utilizing value-based account management techniques for retention and growth. Lead the onboarding process for new clients and work on any new implementation requirements Conduct regular business review meetings (weekly/monthly/quarterly, as needed) with C-level executives to incorporate account performance metrics, industry insights, best practices for customers, and identification of areas for improvement and growth opportunities. Serve as the initial point of contact for escalated technical issues, ensuring swift resolution by liaising with appropriate teams. Have a knack for comprehensive understanding of the platform to effectively communicate its features to users at all levels within client organizations. Act as a trusted advisor to clients, ensuring they derive maximum value from AfterShip's services. Collaborate cross-functionally with global teams across various time zones to address bottlenecks and ensure customer success. Share best practices and new product features with customers while providing feedback to the product team. Assume responsibility for meeting dollar retention and expansion KPIs. Requirements 2-4 years of experience in customer-facing roles in sales/business development / account management / customer success, with a proven track record of consistently delivering great results. Strong interpersonal skills and professional demeanor, capable of articulating technical solutions in simple terms.You have strong customer-facing written and verbal communications skills and radiate enthusiasm, poise, confidence, and professionalism Ability to understand and explain technical solutions to client (experience with the following is a plus: eCommerce platforms, order management systems, inventory management, WMS, TMS, supply chain, logistics) You can successfully deliver multiple projects simultaneously with meticulous attention to detail Youre comfortable in a growth-paced environment that requires strong time management and prioritization skills You have executive level interpersonal, project management, communication, and problem-solving skills You have prior experience with business reports, preferably in the form of QBRs Comfortable in a fast-paced environment requiring strong time management and prioritization skills. Customer-focused, quick learner and a team player; thinks big but acts small; demands high standards. Outstanding written and verbal communication skills for effective presentations. Regards Nikita Sharma 8882801498