550 Escalations Jobs - Page 6

"Hiring for Customer Support - Voice Process" Required: Min. 1 Year' Experience into Customer Support Languages Preferences: Hindi and English is must Should be an immediate joiner Location: Bangalore Qualification: Min. 12th Work from office CTC: 37k (Take home 32k) 6 Days Working; 1 day rotational off Day Shifts Contact: Archana- 9332827358

Hiring: US Semi Voice Process Customer Support (International BPO) Location: Pune (Work from Office) CTC: Up to 4.92 LPA Shift: US Rotational Shifts (247) Perks: 2-way cab facility provided & Loyalty Bonus of 20k Working Days: 5 days working | 2 days rotational off Notice Period: Immediate Joiners Only About the Role We are hiring Customer Support Executives (International Voice) for a leading US Telecom process. This is a great opportunity to work in a dynamic, global environment handling customer queries and support for a major US telecom provider. Eligibility : Experience: Minimum 6 months in International Voice Process (B2C / B2B) Qualification: Graduate / Undergraduate Other: Must have prior experience in an International BPO (voice support) Key Skills: Customer Handling / Customer Support Inbound Calls Management CSAT (Customer Satisfaction) AHT (Average Handling Time) BPO Metrics (Quality, FCR, SLA adherence) How to Apply? Contact: Kamya- 9084148502

What Youll Do Lead end-to-end technical setup and configuration for enterprise customers. Provide ongoing technical support to ensure smooth operations and customer satisfaction. Manage and execute migration processes for enterprise accounts, ensuring minimal downtime and seamless transitions. Act as the primary technical contact for enterprise clients, addressing escalated issues and managing complex scenarios. Handle technical queries, including API-related requests, and track resolution progress. Partner with Customer Success teams across regions to align on customer needs and goals. Participate in team meetings to ensure consistent customer support and shared success strategies. Work with Operations, Engineering, and Product Marketing teams to stay updated on platform changes. Communicate platform updates and relevant changes effectively to enterprise clients. Who We're Looking For 3+ years experience in customer-facing technical roles in either SaaS, ecommerce, or marketing automation technology Experience working with clients, product, ops, and engineering teamswith the ability to break down complex concepts to non-technical stakeholders Ability to prioritize, multi-task, and perform effectively under pressure Aptitude for both analyzing technical concepts and translating them into business terms and for mapping business requirements into technical features Strong knowledge of business processes (Sales, Service, Marketing, Support) business applications and automation Ability to grasp customers needs and suggest timely solutions Executive level interpersonal, project management, communication, and problem-solving skills Excellent written and verbal communication and presentation skill. Regards Saloni 6398630632

Customer Service Manager – (JobHai) Role Overview: Will be responsible for taking care of the customer service department (voice/non-voice), ensuring high customer service level. This role involves developing customer service policies & processes, managing a team, sharing client feedback with relevant stakeholders and improving service levels to enhance customer experience. Key Responsibilities: Team Management Hire, train and supervise customer service executives Develop and implement strategies to improve team productivity Customer Service Operations Develop and implement customer service policies and procedures; set up or improve helpdesk systems and FAQs Design workflows, escalation protocols, and service standards; establish feedback collection systems (surveys, NPS, CSAT) Handle complex customer service issues and escalations, ensuring prompt and satisfactory resolution Analyze customer feedback and complaints to identify areas for improvement and deliver insights to executives Monitor public customer sentiment (e.g., reviews, social media) and manage responses Process Improvement Identify and implement process improvements to enhance service quality and efficiency Work with other departments to streamline customer service operations Anticipate volume spikes and proactively build capacity plans Reporting and Data analysis Prepare and share daily, weekly, monthly reports on customer service performance Analyze service data to identify trends and make data-driven decisions Experience: Minimum 6-7 years of experience in customer service, with at least 2-3 years in a lead role. Skills: Strong leadership and team management skills Excellent communication skills Strong problem-solving skills Customer-focused attitude Conflict Management Presentation and Reporting Automation/AI in support (e.g., chatbots) Adaptability and Resilience

Your Day : Respond to customer inquiries in a timely and professional manner Resolve customer complaints with empathy and efficiency Provide product/service information and troubleshooting support Follow up to ensure customer satisfaction

WFH only if you meet requirements 1 yr CS exp mandatory Core i5 (7th Gen +), GB Ram Webcam + noise cancellation headset 20 mbps internet + UPS mand EDR installed + SHL system check Report Salary -24500 ctc Great Comms required in English and hindi

Handling escalated tickets , Customer Support team Be a POC for all ongoing mass failures , critical escalations,Maintaining all Team-related KPIs, Min 2yrs exp in Technical support, For more details- 8530014622/janvi.urbanecorps21@gmail.com

Required Exp.- 1yr in Tech Supp.| Interational Voice Work From Office 24*7 US Rotational Night Shift 5 Days Working 2 Days Rotational Off Exp Considered After Graduation Only Interview - Virtual Location - Pune Share CV's - 9257669383 (Harsha) Required Candidate profile Excellent communication skills required in English, Microsoft Certified is a plus point Perks and benefits Night allowances Incentives Both way cab facility

Customer Executive for E-commerce Website: As a Customer Executive for our e-commerce platform, you will be the frontline representative ensuring a seamless and positive experience for our customers. Your responsibilities include addressing customer inquiries, resolving issues, and providing information about products and services. You will also play a crucial role in processing orders, managing returns, and collaborating with other teams to enhance overall customer satisfaction. Excellent communication skills, empathy, and a customer-centric approach are key to excelling in this role. Join us in delivering exceptional service and building lasting relationships with our valued customers. Your Specific Responsibilities will include, but are not limited to the following: 1. Customer Support: - Respond promptly to customer inquiries via various communication channels. 2. Order Processing: - Efficiently manage and process customer orders, ensuring accuracy and timeliness. 3. Issue Resolution: - Resolve customer concerns and problems related to orders, payments, and products. 4. Product Knowledge: - Stay informed about product details to provide accurate information and recommendations. 5. Returns and Refunds: - Handle returns and guide customers through the refund process. 6. Communication: - Proactively update customers on order status, promotions, and relevant information. 7. Documentation: - Maintain accurate records of customer interactions and feedback. 8. Cross-functional Collaboration: - Collaborate with other teams to address customer needs and improve processes. 9. Customer Education: - Assist customers in navigating the website and using available features. 10. Feedback Collection: - Gather customer feedback to contribute to service improvements and product development. The candidate should possess the following behavioral traits: 1. Communication Skills: - Clear and effective communication to address customer inquiries and concerns. 2. Empathy: - Ability to understand and empathize with customers, ensuring a positive experience. 3. Problem-solving: - Quick and effective resolution of customer issues and concerns. 4. Patience: - Patience in handling challenging customer situations and providing support. 5. Proactive: - Proactively communicating updates to customers and anticipating their needs.

Role and Responsibility Customer Service Expert L-1 Act as relationship manager for the Paid customers of NoBroker. Build sustainable relationships and trust with customer accounts through open and interactive communication. Identify and assess customers needs. Service customer in finding the right tenant / house as per the requirement of customer. Dial outbound and attend inbound calls of customer and leads. Use internal tools and methods to provide best possible service to the customer. Negotiate with leads on behalf of customer. Keep customer up-to date on the progress of his account. • Follow communication procedures, guidelines and policies. Go extra mile to provide excellent customer service. About Training- Training will be provided for initial few days for an employee to understand end to end process. Should be flexible for day shift- (9-hour of login between 8 AM - 10 PM). Comfortable with working 6 days a week and the week off will be on weekday. **Laptop with webcam, good speed Internet connection and power backup is a must** *Targeted role

Roles and Responsibilities Handle customer escalations in a timely and professional manner. Manage complaints, grievances, and queries from customers through various channels (phone calls, emails, chats). Resolve issues promptly by providing effective solutions or escalating them to relevant teams when necessary. Ensure high levels of customer satisfaction by resolving their concerns efficiently. Maintain accurate records of all interactions with customers using CRM software. Desired Candidate Profile 0-5 years of experience in BPO industry with focus on Customer Escalation management. Strong communication skills for handling complex customer queries via phone calls, emails, or chats. Ability to work under pressure to meet tight deadlines while maintaining attention to detail. Proficiency in solving queries related to products/services offered by the company.

Greetings from Ignites Human Capital Services Freshers Experienced Freshers 35k Experienced:50k call hr aditi@7795311459 call hr pooja@9886112704

As a Senior Support Consultant at Quorum Software, you will be responsible for the triage of customer reported issues, identifying, documenting, and providing configuration recommendations for software defects within SLA timelines. You will work closely with our product and engineering teams to offer detailed problem descriptions of customer incidents. Additionally, you will participate in the configuration, enhancement, and testing phases associated with software changes, as well as implement and support master data management solutions. Ensuring a positive customer experience by driving timely first response, customer updates, and support resolutions will be a key part of your role. Moreover, you will be responsible for documenting assigned incidents, including internal and external communications, and curating resolved customer issues into a knowledge base system to enable customers to self-serve. Responding to and resolving client incidents via various communication channels with end-to-end responsibility, working effectively with global cross-functional teams, and providing periodic after-hours on-call support for critical issues are also part of your responsibilities. You will ensure the successful completion of personal and team deliverables and perform any other duties as assigned. To excel in this role, you should possess at least a bachelor's degree, Post Graduate Diploma, Professional Degree in Information Technology, Computer Science, Mathematics, or equivalent, along with 6 to 8 years of working experience in delivering solution support or solution implementation. Strong technical experience in diagnosing, troubleshooting, solving code errors, and fixing bug issues within software applications is required. You should have a solid understanding of software development and technical skills in software technologies like .Net, Java, and PL/SQL. Familiarity with Datacenter & Cloud Infrastructure services such as AWS and Azure would be advantageous. Moreover, having knowledge of ITIL Concepts within IT Service Management, IT Service Management Tools like Salesforce, ServiceNOW, JIRA, ADO, and proficiency in Microsoft Office products is essential. Candidates with experience in the Oil and Gas industry, hydrocarbon accounting, or Energy Components are encouraged to apply. Strong proficiency in writing and verbal communication in English, strong interpersonal skills, a sense of urgency about problem-solving, the ability to set achievable goals and deadlines, and commitment to achieving goals amidst obstacles and frustrations are desirable traits for this role. Being a team player and enjoying working in a multi-cultural environment are also important qualities. Please note that employment eligibility to work with Quorum Software in India is required, as the company will not pursue visa sponsorship for this position.,

Role & responsibilities Resolve complaints / escalations received through Emails on Nodal Desk Mailbox or through calls. • Ensure daily productivity metrics achievement with customer centric approach. • To be sensitive towards complaints and the stricter timelines, should co-ordinate with cross functions to get necessary resolution, requires follow-ups and influencing decisions. • Navigate multiple personal computer, business, e-mail and web applications easily and proficiently while engaged in inbound telephone calls. Cases require analyzing, explaining and answering internal and external customer questions, requests and resolving their product, billing and service concerns efficiently and professionally. • To proactively highlight issues and process improvement to reduce escalations Cases require analyzing, explaining and answering internal and external customer questions, requests and resolving their product, billing and service concerns efficiently and professionally. Preferred candidate profile

Role & responsibilities Resolve complaints / escalations received through Emails on CEO & CSH Mailbox or through calls. • Ensure daily productivity metrics achievement with customer centric approach. • To be sensitive towards complaints and the stricter timelines, should co-ordinate with cross functions to get necessary resolution, requires follow-ups and influencing decisions. • Navigate multiple personal computer, business, e-mail and web applications easily and proficiently while engaged in inbound telephone calls. Cases require analyzing, explaining and answering internal and external customer questions, requests and resolving their product, billing and service concerns efficiently and professionally. • To proactively highlight issues and process improvement to reduce escalations Cases require analyzing, explaining and answering internal and external customer questions, requests and resolving their product, billing and service concerns efficiently and professionally. Preferred candidate profile Desired Characteristics: Excellent, professional phone and communication skills interpersonal, verbal, and written with the goal of influencing outcomes. • Must be able to build positive, productive relationships with customers and team members. • Excellent listening, trouble shooting, problem solving and analytical skills with ability to resolve conflict effectively. • Strong organization, time management, and multi-tasking skills. • Self-starter with ability to work independently

Must have 2 Years of on paper experience as a Ops Manager 8 Years of Relevant experience in Customer support/Technical Support Pune/Bangalore CTC- 16 LPA 5 Days working Night shifts 2 Way cabs WFO Graduates Contact- 9509529566

Role & responsibilities Responsible to drive & manage maintenance & support, effectively towards completion in time using resources judiciously & effectively and high productivity. Ensure all relevant incident/service request details received pertaining to SAP are allocated categorization and prioritization codes Ensure resolution of L0/L1 level incidents/service requests like within agreed timescales Escalate incidents/service requests that are L2 level and above to the SAP enhancement team Ensure communication with users keeping them informed of incident progress, notifying them of impending changes or agreed outages, etc. Close all resolved incidents, requests and other calls Provide first-line investigation and diagnosis Manage the conduction of customer/user satisfaction call-backs/surveys as agreed Manage the workload of support staff Work with the security team to resolve any SAP related security issues Assist the GRC team to conduct audit and assurance activities as per requirement Co-ordinate with the Configuration Management team and provide necessary information as required Preferred candidate profile Hands on experience in an operations role in an IT department in a retail environment Operations /Support experience on SAP systems, data center landscapes. Working knowledge of SAP ECC with knowledge of other SAP modules ITSM/ITIL certification is preferred Strong analytical & problem-solving skills with ability to translate ideas into practical implementation Excellent communication skills with ability to present and communicate effectively with both technical and non-technical audience Ability to manage multiple tasks, deadlines and resolution of issues

Coordinating with clients & operations team for smooth running of process. Resolving Customers queries. Tracking & Tracing the shipments. Preparing MIS. Managing inbound and outbound phone calls. Monitoring entire process of pick up to delivery. Required Candidate profile cadidates are required to have: 1. Good Communication and soft spoken skills. 2. Fluency in English communication. 3. MS Excel & MIS preparation skills. 4. Good knowledge related to ERP.

The Customer Experience Executive will handle all non-sales inbound calls such as post-booking support, general queries, and cross-departmental escalations. The role focuses on ensuring quick resolution and exceptional service. Key Responsibilities Attend and manage non-sales inbound calls. Resolve issues or escalate to relevant teams (Ops, Sales, CX, and Tech). Assist with booking changes, payment queries, and property information. Update all customer interactions accurately in the CRM. Follow up on open tickets until closure. Maintain a professional, empathetic, solution-driven approach. Collect customer feedback and ensure service quality. Requirements 03 years of experience in customer support (hospitality/travel preferred). Strong communication skills in English and Hindi. Problem-solving mindset with excellent time management. CRM and call handling tool familiarity is a plus. Work Details 9-hour rotational shifts on a roster basis (including weekends with 1 weekly off).

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working

Desired Candidate Profile 1 year of experience 18 months of experience is Mandatory(international voice process) Graduates only Shift:UK,US shift Language:ENGLISH, work location: whitefield Bangalore call hr pooja@9886112704 call hr Anusha@7815982900 call hr monica@7848820049 call hr suman@7848820047

Urgent Hiring For "Email support associate" Experience - Minimum 1 year of Email Shift- Day shift Immediate joiners preferred Package - 3 LPA - 3.5 LPA HR Arti 9522754537 Required Candidate profile Graduate is mandatory Good communication is required 1 year experience is mandate in banking or bpo Email drafting experience is compulsory

SUMMARY This is a remote position. Hiring for Tamil/Kannada speakers for Customer Support- Work from home Location: Pan India Permanent Remote Salary: 14,000 16,000 in-hand + Avg 6,000 Incentives Experience: Freshers & Experienced welcome Industry: Real Estate / Prop Tech Key Responsibilities: Handle inbound & outbound calls with paid customers Understand requirements & assist with real estate services Coordinate internally to ensure timely service Address escalations and drive customer satisfaction & renewals Maintain call records via CRM tools Requirements 10th/12th/grad/master can apply Fluent in English + Tamil / Kannada Excellent communication & interpersonal skills Basic computer skills & familiarity with CRM Comfortable with weekend shifts (Week off between Mon Thu) Must have laptop + stable Wi-Fi connection Benefits Permanent work from home Incentive as per performance

Hiring: Phone Banking Officer – Bank Payroll Locations: Noida / Thane / Andheri Process: Inbound & Outbound Salary: Up to 4 Lakh (Based on Interview) Shift: Day Shift | Work From Office Call Khyati: 9022157571 | Ekta: 8080126356 Required Candidate profile Graduate (any stream) – Freshers & Experienced Welcome Excellent Communication Customer Service Skills Proven Ability in Handling Inbound/Outbound Calls : www.hyfly.in Perks and benefits Medical Allowance + Performance based Incentives

Hiring: Sr. Phone Banking Officer (Payroll Bank) Location: Gurugram Sec-39 / Andheri Salary: Up to 6 LPA Shift: Fixed 10 AM – 7 PM Eligibility: Graduate + Min 1 yr voice process exp (Banking/NBFC only) Call Simran: 9773553319 Required Candidate profile Job Role: – Manage 300–400 bank customers via outbound calls – Customer service + cross-selling (no field work) – Must have banking/NBFC voice process experience www.hyfly.in Call 9082104424 Sanika Perks and benefits Incentives, Annual bonus, Mediclaim, transport