538 Escalations Jobs - Page 6

Zensar Technologies is looking for Service Delivery Analyst to join our dynamic team and embark on a rewarding career journey. Monitor and manage the end-to-end delivery of IT or business services to ensure high performance and customer satisfaction. Analyze service metrics and performance data to identify issues, trends, and areas for improvement. Collaborate with internal teams to ensure service level agreements (SLAs) and key performance indicators (KPIs) are met. Handle escalations, resolve service-related problems, and implement solutions to prevent recurrence. Prepare and deliver service reports, dashboards, and documentation for stakeholders. Support continuous improvement initiatives by identifying opportunities for process optimization and automation. Liaise between clients and technical teams to ensure clear communication and efficient service delivery.

Infostretch solutions Pvt. Ltd. is looking for Video Labeler to join our dynamic team and embark on a rewarding career journey. Review video footage and accurately annotate data for machine learning models Follow specific guidelines for object detection, classification, and tracking Maintain consistency and quality in annotations Collaborate with QA teams to validate labeled data and improve accuracy

Inbound (Privy Direct Bank payroll Work Location:Thane/Vashi/Turbhe/Andheri/Belapur Handle inbound calls for Retail Liabilities & Credit Cards, resolve queries, cross-sell products, meet SLAs, follow security norms. Call 8169642494 Ekta www.hyfly.in Required Candidate profile Graduate with 1–2 yrs experience, strong communication skills, flexible for 24/7 shifts, team player, and customer-focused.

Des-Virtual Retention Officer - Credit Cards Direct Bank payroll Work Location:Thane/Vashi/Turbhe/Andheri/Belapur Handle L2 Credit Card cancellation calls, ensure SLA/TAT compliance, maintain logs, follow process updates Call 9082104424 www.hyfly.in Required Candidate profile Graduate with 1–2 yrs experience, strong communication skills, flexible for 24/7 shifts, team player, and customer-focused.

Des-Phone Banking Officer Direct Bank Payroll Work Location - Thane/Airoli/Andheri/Vashi/Belapur Attend inbound calls, resolve queries, ensure customer satisfaction, and cross-sell banking products. Call 9137797705 Hrutika www.hyfly.in Required Candidate profile Graduate with 1–2 yrs experience, strong communication skills, flexible for 24/7 shifts, team player, and customer-focused.

Des-Phone Banking Officer Direct Bank Payroll Handle inbound calls for Retail Liabilities & Credit Cards resolve queries ensure customer satisfaction cross-sell banking products maintain quality & compliance Call 9773553319 Simran www.hyfly.in Required Candidate profile Graduate with good communication skills, flexible for 24/7 shifts, customer-focused, team player, and quick learner. Team player, and customer-focused.

Immediate Hiring for Non-Voice Process (No Sales / No Target) Tamil / Malayalam / Hindi / Telugu / Kannada / Odia / Bengali, ( Freshers / Experinaced) Walk-in with Resume & Walk-Out with Offer Qualification - Any Degree 2025 Passed Outs Can also Apply / Any 3 Years Dipaloma Experience - 0 to 3 Years Permanent on Role Job Internal Job Promotions Salary - Fixed Salary Avg English Communication+ Any Native Languages Like Hindi, Malayalam, Odia, Bengali, Telugu PF +ESI +Gratuity General Shift (9.30 Am to 6.30 Pm) Sunday Weekoff + Monthly Paid Leaves Roles and Responsibilities: Responsible for making outbound calls and regular follow up on leads assigned. Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right product to the Customers. Selling Membership over the phone and achieve the targeted sales numbers & value, set quality parameters Explaining the product features in detail and how to use the packages. Understand the Customer requirements, encourage them to upgrade / renew the matrimony packages. Address all the issues / grievances of customers and provide the right customer experience. Capture the insights from customer interactions and share it with the internal team. Strictly adhere to the process requirements Interview Location - Matrimony.com RR Tower 3, No.95, 7th floor, Guindy Industrial Estate, Water Works Road, SIDCO Industrial Estate. Exact Landmark: Opposite to Ekkattuthangal Water Distribution Station Chennai -600032 Reference- Santhosh Raj-9789907368 Mention Santhosh Raj on the top of your Resume Company Overview: Matrimony.com Ltd is India's first pure play Wed-Tech Company to get listed on BSE and NSE. Its flagship brand Bharat Matrimony is the largest and the Most Trusted Matrimony Brand (as per the Brand Trust Report 2014). Over 3600 associates serve close to 4 million members. The company provides both matchmaking and marriage related services and is also complemented by 110+ company-owned retail outlets. Its flagship matchmaking services are Bharat Matrimony, Elite Matrimony and Community Matrimony. With a strong leadership in matchmaking, the company has fast expanded into the $55 billion marriage services Industry Wedding Bazaar the Largest Wedding Services Provider and Mandaps the Largest Online Wedding Venues Platform The goal is to build a billion-dollar revenue company and a long-lasting institution with a legacy for the generations to come.

Openings For Banks and other Ecommerce companies Qualification: Any Graduate/ experience Candidate should be fluent in Hindi and English 6 Days working 1 Rotational Off immediate joining CTC upto 35k If interested call Pallavi 9343632026 Perks and benefits .

EUROP ASSISTANCE INDIA PVT LTD JOB DESCRIPTION: Position: - Assistance Coordinator (Auto/Automotive) Position Reports to: Operations Manager. Location: Andheri East, Mumbai Note: Open to work in rotating shifts which includes night shifts in a 24x7 work environment. Roles & Responsibilities: Resolve customer complaints via phone, email, mail or social media. Handle complaints (Case) and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Coordinate with customers, clients & internal operations team regarding case Keeping records of customer interactions, transactions, comments and case closure. Ensure customer satisfaction and provide professional customer support Handle case related 2wheelers & 4wheelers services. Knowledge, skills, and abilities: Excellent communication Proven customer support experience Experience working with customer support. Proficient in basic Microsoft applications Language Know: English & Hindi South Indian languages preferable (Tamil & Malayalam in particular) Job Type: Full Time (8-8.5 Hours shift) Part Time (5-5.50 Hours shift) Qualification: Full time- Minimum Graduation Part time -Any Experience: 6 months - 2 + years customer service/referral specialist and/or call center experience Assistance Agency exposure preferred. Regards Anjali Maurya 8779797282

WE HAVE AN EXCELLENT OPENING FOR YOU FROM TOP BPO'S IN BANGALORE. Available Positions:- Customer Support & Sr Customer Support Technical Support & Sr Technical Support IT Help Desk engineers Server Support. Available Process:- Voice Support Available Shift Timings:- UK Australian US & Day Interview Rounds:- HR Voice & accent Operations Note:- All these rounds are held @ our office. "walk in with a resume & walkout with offer letter" Preferred To Carry:- 5 Copies of Resume 1 Passport size photograph Photo copies of education documents & experience letters if you have prior work experience. Interview Details:- MONDAY TO FRIDAY : 1:30 PM TO 6:00 PM SATURDAY :11:30 AM T0 3:00 PM ADDRESS : Inspiration Manpower consultancy MEET : Aditya or call @ 7760984460 / 9900024811 / 7259027295 / 9900024951 Forward the details to your friends as well

EUROP ASSISTANCE INDIA PVT LTD JOB DESCRIPTION: Position: - Assistance Coordinator (Auto/Automotive) Position Reports to: Operations Manager. Location: Andheri East, Mumbai Note: Open to work in rotating shifts which includes night shifts in a 24x7 work environment. Roles & Responsibilities: Resolve customer complaints via phone, email, mail or social media. Handle complaints (Case) and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Coordinate with customers, clients & internal operations team regarding case Keeping records of customer interactions, transactions, comments and case closure. Ensure customer satisfaction and provide professional customer support Handle case related 2wheelers & 4wheelers services. Knowledge, skills, and abilities: Excellent communication Proven customer support experience Experience working with customer support. Proficient in basic Microsoft applications Language Know: English & Hindi South Indian languages preferable (Tamil & Malayalam in particular) Part Time (5-5.50 Hours shift) Part time -Any Experience: 6 months - 2 + years customer service/referral specialist and/or call center experience Assistance Agency exposure preferred. Send your resume on WhatsApp Anjali Maurya : 8779797282 Mail Id : amaurya1@europ-assistance.in

About this role Focuses on the critical interfaces between supply chain planning, customer service, product quality, regulatory, sales and logistics/ITO, with and end-to-end focus and a customer view point. Includes both short term operational troubleshooting as well as the longer term view of designing and building a reliable, cost effective and sustainable supply chain in the Area of scope. Promotes a customer focused Integrated Supply Chain quality culture by acting as the voice of the customer” within the Business and the voice of the Business Supply Chain in front of the customers. In this role, you will require conceptual knowledge of theories, practices, and procedures as well as having general business knowledge developed through education or prior experience related to your discipline and functional area. You will need to have the ability to exchange straightforward information with others and ask questions to check for understanding. It is your responsibility to use established procedures and practice to analyze and resolve standard problems. You will be accountable for assigned contributions with no direct supervisory responsibilities. Your performance impacts your own work with limited impact on your team. You will need to use established procedures and practices to achieve objectives and meet deadlines. Responsibilities – Duties, projects, tasks, and activities you would be responsible for in this role Represents the business ISC in front of the Area Commercial teams and in front of the customers Accountable for his/her personal contributions towards the delivery of the target service levels in the Area of scope, including Get it Right, OTD, Order Automation/touches, SMI, supply chain cost to serve, Service QNs and days to close Champions Customer Success Teams in the Area, thus creating/maintaining a culture in the businesses where every employee is generating value for the customers and for Dow Accountable to implement the defined plans and actions in support of business needs Works closely with leveraged support functions (in particular Customer Service, Logistics including outplants, Procurement) to ensure the business requirements are most effectively met Leads collaboration projects with strategic customers to reduce waste in the E2E Supply Chain and enhance customer and supplier collaboration Networks with other Supply Chain Quality Leaders to optimize operations and leverage best practices globally Works with Quality, Regulatory and Logistic functions to develop a supply chain strategy to implement applicable quality/regulatory management systems (e.g. ISO 9001, TS 16949, ISO 22000, GMP, GDP, etc.) for all aspects of supply chain operations. Where appropriate, facilitate external systems certifications/audits (e.g. ISO 9001, FDA, etc.) Ensures effective design, implementation, and deployment of the cross functional CAMP work process for the business in the Area of scope and ensure effective RCIs and minimizes rework on customer complaints Qualifications 1-2 years of relevant experience preferred. University Degree, preferably in Supply Chain Management, Business, Engineering or other Sciences NA only: relevant military experience of an E6 ranking or higher The critical competencies required for success are: interpersonal effectiveness, understanding customer needs, team work, taking initiative, problem solving skills, technical proficiency in use of computer applications and analytical skills and Dow policies and procedures, disciplined and good at implementation

Graduate with 1 year bpo domestic and international experience Language:ENGLISH,Hindi BTM location:freshers also fine work location: whitefield Bangalore Call Hr pooja@9886112704 call mayur@9343402211 call navya@7848820042

Role: Senior Manager- Customer Relationship [CRM] Exp: 8+ Years Location: Sultanpur Delhi/ Gurugram Industry: Furniture & Interior Dcor Role Objective: We are seeking a dynamic and experienced Senior Customer Relationship Manager (CRM) to join our team in the high-end furniture and interior dcor industry. The ideal candidate will be a female professional with a strong track record in customer relationship management, sales support, and client satisfaction, specifically within the luxury furniture or interiors segment . Key Job Responsibilities: Build and maintain long-term relationships with existing and prospective clients. Manage the post-sale customer experience to ensure customer satisfaction and repeat business. Act as the main point of contact for VIP and high-end clientele. Handle escalations and resolve customer issues with empathy and efficiency. Coordinate with the sales, design, and delivery teams to ensure seamless execution of orders. Maintain a CRM database with up-to-date client information and interactions. Develop loyalty programs and customer retention strategies. Regularly gather customer feedback and relay insights to product and operations teams. Assist in showroom visits, design consultations, and event coordination when required. Preferred candidate profile: Minimum 8 years of proven experience in CRM or customer service roles within the furniture, luxury retail, or interior dcor industry. Strong interpersonal and communication skills. Excellen t organizational and multitasking abilities. Proficiency in CRM software and tools (e.g., Salesforce, Zoho CRM). A high level of emotional intelligence and customer empathy. Ability to work well under pressure and manage multiple clients simultaneously. Presentable, confident, and customer-centric attitude. Female candidates with a background in interior design or home dcor will be given preference. Strong network within the luxury furniture or interior industry is a plus.

Roles and Responsibilities Handle customer calls to resolve their queries and concerns. Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions. Maintain accurate records of all interactions with customers using CRM software. Collaborate with internal teams to resolve complex customer issues that require escalation. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. For freshers 35k Experienced:45k call Pooja@9886112704 call manish@7848820049 call anusha@7815982900 call indu@7848820046

Greetings from Ignites Human Capital Services Freshers Experienced Freshers 35k Experienced:50k anusha@7815982900 soumya@8088720040 kavya@7849020010 ruth@9590520040

Overview 170+ Years Strong. Industry Leader. Global Impact. At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts. The Customer Support Administrator, assigned to one of Pinkerton’s largest global clients, will assist in the day-to-day escalation and resolution of customer queries via SalesForce tickets, email, and chat. The Administrator tests scenarios, takes the lead to identify roadblocks, and identifies process improvements to enhance the team's efficiency. This role will have an overnight work schedule from 9:30 PM – 6:30 AM. Responsibilities Represent Pinkerton’s core values of integrity, vigilance, and excellence. Respond to customer queries in a timely and accurate way via Salesforce tickets, chat, email. Analyze and report product malfunctions by testing different scenarios. Monitor customer complaints on different channels in the slack and reach out to provide assistance quickly. Share suggestions and effective workarounds with team members. Follow up with customers to ensure their technical issues are resolved. Engage in continuous improvement including but not limited to processes, technology, team, customer service, methodologies, and capabilities. Work with other departments like frontline teams to assign the tickets on the exceptions. Manage and address client escalations with a “call first” mentality, someone not afraid to pick up the phone to resolve issues quickly. Include in the multiple projects under support admin team and drive them efficiently. Should be able to adapt working on the tickets related to training process along with No support customer queries. Ensure adherence within the established KPIs. Contribution for process improvements/automation to bring efficiency and identifying the roadblocks/concerns customers are facing and report to Manager by providing solutions to fix and further enhancements. All other duties, as assigned. Qualifications Graduate with three to five years of customer support experience. Familiarity on learning paths, courses, registration, ticketing tools is a plus Serve as a collaborative team player Develop and maintain effective relationships with other departments and leaders . Exemplify workplace and business ethics. Effectively manage projects to meet deadlines and achieve results. Verbal and written business communication skills. Able to work independently with little supervision. Problem resolution skills. Active listening skills. Able to manage escalations and the prioritization of issues. Computer skills; Microsoft Office and PowerPoint, Salesforce, Slack, and Teams. Working Conditions: With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions; Regular computer usage. Occasional reaching and lifting of small objects and operating office equipment. Frequent sitting. Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.

Hiring for International Voice Process (Customer Support) Require Exp: Min. 6 months into International Voice Process Skills: Customer Service, CSAT, AHT, Customer retention, Handling Escalations Must have excellent communication skills CTC: Up to 4 LPA Location: Bengaluru Qualification: Undergraduate or Any Graduate Work from office Shifts: Night (Rotational) 5 Days Working; 2 days rotational off Notice: Only Immediate Joiners HR Khushi (9251684422)

Coordinating with clients & operations team for smooth running of process. Resolving Customers queries. Tracking & Tracing the shipments. Preparing MIS. Dealing with inbound and outbound phone calls. Monitoring entire process of pick up to delivery. Required Candidate profile cadidates are required to have: 1. Good Communication and soft spoken skills. 2. Fluency in English communication. 3. MS Excel & MIS preparation skills. 4. Good knowledge related to ERP.

Indian Bank is hiring Graduates for below role Video KYC Officer Phone Banking Officer Service Assurance team Social Media Escalations Outbound NRI Customer Service Virtual Care Officer Retail lability -Inbound Call 8169642494 Yogesh www.hyfly.in Required Candidate profile Handle inbound Video calls of the customer to complete the full KYC Verify the details submitted by the customer while opening the account Ensure KYC is completed by the right party only Cross-selling

Role includes on-calls services to existing customers of Banks for below departments Phone Banking Service Assurance (handle 1st level escalations) Social Media Support-ORM HNI, Ultra HNI Customer Support VKYC Credit Cards Service Cross Sales Required Candidate profile Graduate/MBA - Work on Bank Payroll Fresher/Experience in BPO, BFSI, NBFC Voice support Fluent English is a must Call 9773553319 - HR Simran/ 9082104424 - HR Sanika www.hyfly.in Perks and benefits Incentives, Annual bonus, Mediclaim, transport

Hiring Female/Male Candidate Minimum- 2 years of Experience Good Communciation in English

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working

Role/ Designation - Customer Service Specialist (AM / DM) Sub Department - Central Operations Experience - 4/6 years of relevant work experience in Bank / NBFC Key Responsibilities: Lead the customer service team Work effectively across a variety of communication channels: phone, email, Portal, social media, etc. Delight customers during every service interaction Collect and analyze feedback after completing customer enquiries Work collaboratively with teammates to solve customer issues quickly and efficiently Report customer complaints and escalate issues when necessary to prevent customer dissatisfaction. Keep the record of customers and follow-up with them on a timely basis for better customer experience. Retain customers by answering questions and providing suggestions that lead to short- and long-term success. Skills Required: Prior work experience in bank / NBFC handling Customer excellence team Understanding of how CRM system works Excellent verbal and written communication skills Passion for consistently providing world class customer experience Emotional intelligence and an empathetic propensity to read between the lines and understand what the customer is saying, and what they mean Comfortable managing several competing task and issues in a fast-paced environment Attention to detail, organisation skills, and superior time management skills The ability to work independently as well as in team environment Patience and the ability to remain calm while adapting to a variety of situations The willingness to learn and help. Problem solver and result driven.

4 years in BPO International Customer Voice process,1 year as a Team Leader on the paper * Rotational Shifts *Manage team of 7-14 *Knows performance metrics *Motivates team Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!