945 Escalations Jobs - Page 6

Were Hiring: Customer Service Investigator (Full-Time, Permanent) Location: Gurgaon Sector-48 (Work from Office) 5 Days Working (Rotational Shifts) Are you passionate about solving customer challenges and ensuring exceptional experiences? Join us as a Customer Service Investigator (CSI), where youll act as a vital link between customers and internal teams. What Youll Do: • Manage and resolve customer escalations for the Brand. • Track, report, and analyze escalation trends. • Provide customer-friendly solutions and updates. • Collaborate across departments to ensure timely resolution. • Manage offline queues within SLA timelines. What We’re Looking For: • Strong background in customer servic...

Hiring – Email Support *Location: Airoli, Mumbai *Eligibility: • Graduate • Fresher / Min. 1 yr in Customer Service Email • Good English Communication *Shifts: Day • 5 Days Working | 2 Rotational Offs *Salary: Up to 3 LPA HR Krapanshi 9111762733 Required Candidate profile • Graduation mandatory • Freshers OR Minimum 1 year experience in Customer Service • Excellent English communication skills • Must provide all educational & experience documents • Immediate Joining.

Role & responsibilities Outbound Calls: Make follow-up calls to customers regarding support tickets Conduct proactive outreach to clients for updates. Escalate unresolved issues to the appropriate internal teams. Email Communication: Draft and send professional emails for ticket updates, customer follow-ups, or issue resolution. Maintain accurate records of email interactions in the CRM or ticketing system. Ticket Support & Logging: Log all customer interactions accurately into the support system. Ensure tickets are followed up until resolution and closed in a timely manner. Coordination: Collaborate with internal departments to resolve customer issues. Keep relevant teams informed of recurr...

Role & responsibilities Outbound Calls: Make follow-up calls to customers regarding support tickets Conduct proactive outreach to clients for updates. Escalate unresolved issues to the appropriate internal teams. Email Communication: Draft and send professional emails for ticket updates, customer follow-ups, or issue resolution. Maintain accurate records of email interactions in the CRM or ticketing system. Ticket Support & Logging: Log all customer interactions accurately into the support system. Ensure tickets are followed up until resolution and closed in a timely manner. Coordination: Collaborate with internal departments to resolve customer issues. Keep relevant teams informed of recurr...

Required Experience: Minimum 1 Year in International Voice Support Customer Service Process Type: Voice Only Graduates CTC: Up to 5.75 LPA+ Variables Location: Bangalore Immediate Joiners Only 24*7(US Shifts) 2 Way Cab Contact 8769866443 Neha

Indian Bank hiring Graduates for below role Video KYC Officer Phone Banking Officer Service Assurance team Social Media Escalation Outbound NRI Customer Service Virtual Care Officer Retail lability-outbound Sales Call 8169642494 Yogesh www.hyfly.in Required Candidate profile Handle inbound Video calls of the customer to complete the full KYC Verify the details submitted by the customer while opening the account Ensure KYC is completed by the right party only Cross-selling

As a global leader in cybersecurity, CrowdStrike is dedicated to protecting the people, processes, and technologies that drive modern organizations. Since 2011, the mission of CrowdStrike has been to prevent breaches and redefine modern security with the most advanced AI-native platform. Customers from various industries rely on CrowdStrike to maintain the security of their businesses, communities, and lives. CrowdStrike is a mission-driven company that fosters a culture empowering every employee to take ownership of their careers. The company is always seeking passionate individuals with a strong focus on innovation and a deep commitment to customers, the community, and each other. If you a...

Key Responsibilities: Handle walk-in and call-based customer queries related to repairs, replacements, and product issues Create, manage and close service job sheets/tickets in the CRM Coordinate with technical team & warehouse for parts availability and TAT management Ensure clear communication of diagnosis, cost estimates, and timelines to customers Maintain excellent customer satisfaction (CSAT) and Net Promoter Scores (NPS) Build strong customer relationships and promote loyalty towards the OnePlus brand Handle escalations politely and professionally, ensuring timely resolution Generate daily/weekly MIS reports related to customer service operations Follow all SOPs and service centre com...

Key Responsibilities: Handle walk-in and call-based customer queries related to repairs, replacements, and product issues Create, manage and close service job sheets/tickets in the CRM Coordinate with technical team & warehouse for parts availability and TAT management Ensure clear communication of diagnosis, cost estimates, and timelines to customers Maintain excellent customer satisfaction (CSAT) and Net Promoter Scores (NPS) Build strong customer relationships and promote loyalty towards the OnePlus brand Handle escalations politely and professionally, ensuring timely resolution Generate daily/weekly MIS reports related to customer service operations Follow all SOPs and service centre com...

Responsibilities Manage required amounts of inbound and outbound calls basis the daily call volume in a timely manner Follow communication scripts” when handling different topics Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives Seize opportunities to retain products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Frequently attend coaching and feedback sessions conducted by Team Leader to improve knowledge and performance level Meet personal/team qualitative and quantitative targets. Maintains and im...

Sr. Exe Asst Mgr - Hot Refining: CMR GreenTechnologies Limited CMR Group is India's largest producer ofAluminium and zinc die-casting alloys. With 13 state-of-the-art manufacturingplants across the country, CMR has become the preferred supplier for many ofIndias largest automotive industry leaders. Since its inception in 2006, CMRhas consistently outpaced competition by focusing on delivering superior valueto its stakeholders. This value is driven by a strong commitment to technicaladvancements, quality enhancement, sustainability, and people-centric practices.We believe in an " Employee First " philosophy, ensuring that our people are at the core of our success. Our dedication tofostering a...

Role & responsibilities To Handle L2 & L3 Escalation experience Preferred candidate profile L3 & L4 Escalation Experience Mandatory Feel free to connect with me Contact: 7400305311 Mail: abhaY1@hexaware.com

Roles and Responsibilities Handle technical and customer calls to resolve their queries and concerns. Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions. Maintain accurate records of all interactions with customers using CRM software. Collaborate with internal teams to resolve complex customer issues that require escalation. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Any experience is FINE call hr@7848820042 callhr@7829423175 call hr@7795311458 call hr@9343402211 Mayur 9343402211 Muthamma 9886112583 Indushree V 7848820046 Renuka 7483101122 Anusha 7815982900 s...

Role & responsibilities Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Take the extra mile to engage customers Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed Understanding and striving to meet or exceed contact ...

Role & responsibilities Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Take the extra mile to engage customers Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed Understanding and striving to meet or exceed contact ...

Serve as 1st Level of Escalation for Queries for Staff Check Individual Productivity & Accuracy Numbers updated in database Skills- Strong Communication/ Data Analytics Delivery of service level components, quality and productivity targets as per QEM

Active Directory, setup, upgrades, and troubleshooting Exchange on-premise upgrades, patching, and migration to Office 365 Azure WVD pool creation and updates VMware and Hyper-V host patching Microsoft Storage Replica setup Shift- 5:30 pm to 2:30 AM Required Candidate profile 2-4 years of experience in technical support or helpdesk roles (for L1). 4-6 years of experience in technical support or system administration roles (for L2).

Greetings from IGNITES Human Capital Services JOB Consultancy in bangalore WE HAVE AN EXCELLENT OPENING FOR YOU FROM TOP BPO'S across India. Are you a Fresher/Experienced ( 6 month International Call Center Experience) with Good Communication Skills in English and Looking out for an Opportunity to Join a Call Center / BPO in a Rotational Shift . Graduate with minimum of 6 months of experience into BPO salary : upto 6.5lks For Scheduling An Interview(Walk in or virtual Mode) call Shobitha@7816042500 call Manish@7848820049 call soumya@8088720040 call hr muthamma@9886112583 call aditi@7795311459 walk in Interview Details: Your interview has been scheduled @ Ignites Human capital services. 4Th F...

Customer Service Exp- Min 2 yrs Package- upto 30-33k inhand Noida Skills- Good communication skills, Problem Solving,Query resolution. Anushika 9211073262 anushika.imaginators@gmail.com

We are looking for experienced and dedicated female Customer Support Executives, supporting Logistics operation.The role involves handling customer queries, order tracking, coordination and ensuring a seamless logistics experience for our clients.

Greetings from IGNITES Human Capital Services JOB Consultancy in bangalore WE HAVE AN EXCELLENT OPENING FOR YOU FROM TOP BPO'S across India. Are you a Fresher/Experienced ( 6 month International Call Center Experience) with Good Communication Skills in English and Looking out for an Opportunity to Join a Call Center / BPO in a Rotational Shift . Freshers salary-30k Experienced salary : 50k For Scheduling An Interview(Walk in or virtual Mode) call Manish@7848820049 call soumya@8088720040 call hr muthamma@9886112583 call aditi@7795311459 walk in Interview Details: Your interview has been scheduled @ Ignites Human capital services. 4Th Floor, Axis Samriddhi, JP Nagar 4th Phase, Dollar Layout, J...

Job Title: Career Advisor Location: Indira Nagar, Bangalore Work Days: 6 days a week Work Timings: 9:30 AM 7:30 PM Age Requirement: Below 30 years Key Responsibilities: Provide academic guidance and support to enrolled students. Resolve queries and handle escalations in a professional manner. Work on student retention by ensuring satisfaction and engagement. Required Skills: Strong communication and problem-solving abilities. Student query resolution and escalation management. Retention and relationship management skills. Proficiency in English and Hindi

• To monitor & supervise the customer service team & ensure all complaints are resolved in Turnaround times defined • Coordinating with Department Heads & ensure all complaints are resolved in Turnaround time defined • Bringing Escalations to senior management timely • Improve customer service at training centres by monitoring & also physically auditing the centre . • Proactively checking & monitoring customer satisfaction & ensuring timely resolutions • Prepares customer care performance reports as defined from time to time . • Deal with irate customers tactfully & in a polite manner • Communicating with customers on e mail , phone & in person Roles and Responsibilities • To monitor & super...

Roles and Responsibilities Manage a team of customer service representatives to achieve SLA targets for AHT, CSAT, TAT, and NPS. Oversee daily operations to minimize shrinkage and attrition rates while maintaining high levels of quality. Develop strategies to improve KPIs such as SLA management, BPO operations, call center operations, rostering, escalations handling. Ensure effective communication with stakeholders through regular reporting on key performance indicators (KPIs). Contact - 9594690866 Neelam Shah

About Job Role Hiring for ORM || Complaint Management || Email Skills: Good Communication Skills Qualification: HSC/Graduate Experience : Min 6 months / 1 Year in Emal, ORM & Complaint Management Shift Timing: 24/7 Shifts Mode: Work from Office Week Off: 2 rotational week off Hiring Boundary 1. Panvel to Chembur 2. Panvel to Thane 3. Ghatkopar to Ambarnath Contact Details Number : 7304635458 Email : RituKaurR@hexaware.com