1251 Escalations Jobs - Page 5

International Voice Process (US Shifts) Salary – 2.5 LPA to 6.3 LPA Shifts – US Rotational Working Days – 5 days working Experience – Freshers and Experienced Requirement – BPO exp. Notice Period – Immediate joiners Contact – Divyanshi(8905115503)

Kotak Mahindra Bank Limited is looking for Relationship Manager to join our dynamic team and embark on a rewarding career journey. Manage hybrid customer relationships across digital and physical channels to deliver seamless ficial services. Conduct periodic reviews, cross - sell banking products, and ensure service consistency. Collaborate with internal teams to resolve escalations and strengthen customer engagement. Maintain high data integrity and operational accuracy across touchpoints. Disclaimer : This job description has been sourced from a public domain and may have been modified by Naukri. com to improve clarity for our users. We encourage job seekers to verify all details directly ...

Hi We have the below openings with one of the Top MNC in Bangalore If you are interested, Please fill the below form https://forms.gle/CXtDNUFNBQMCgorAA Job : Contractual - Payroll - Randstad India Pvt Ltd Duration: 12 Months Role: Inbound Sales Representative Location: Bangalore Required skill set Minimum 7 Months of exp in International Voice process Customer support Escalation handling Afternoon Shift - 12:30 - 02:30 IST (Hoop) Work from Office JD You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the ...

Greetings from Intouch CX !! Hiring for Customer Support international Voice Point of Contact : HR Apoorva 7022226234 / 9148186691 apoorva.raj@intouchcx.com Overview of the position : We are seeking a skilled and customer-focused Voice call to provide real-time assistance to customers via the call . The ideal candidate will deliver exceptional service, resolve queries efficiently, and represent the brand in a friendly and professional manner. Us Customer The role of Customer Support Associate (CSA), will be responsible for : Respond promptly and professionally to customer inquiries calls chat while identifying opportunities for process improvement. Resolve product or service problems by clar...

Sr. Exe AM Hot Refining- West: CMR Green Technologies Limited CMR Group is India's largest producer of Aluminium and zinc die-casting alloys. With 13 state-of-the-art manufacturing plants across the country, CMR has become the preferred supplier for many of Indias largest automotive industry leaders. Since its inception in 2006, CMR has consistently outpaced competition by focusing on delivering superior value to its stakeholders. This value is driven by a strong commitment to technical advancements, quality enhancement, sustainability, and people-centric practices. We believe in an " Employee First " philosophy, ensuring that our people are at the core of our success. Our dedication to fost...

Roles and Responsibilities: Act as the primary point of contact for major incidents and escalations, ensuring rapid response and communication across technical and business teams. Lead and coordinate incident resolution efforts involving multiple support teams and stakeholders to restore service as quickly as possible. Manage the end-to-end incident lifecycle detection, logging, categorization, prioritization, resolution, and closure. Conduct detailed Root Cause Analysis (RCA) for high-severity incidents and drive implementation of permanent fixes. Work closely with AWS cloud infrastructure teams to identify and resolve platform-level or configuration issues. Collaborate with architecture an...

Designation :Deputy Manger Voice Payroll-Bank payroll Job Location-Jui Nagar/Thane/Andheri Process-Inbound/Outbound Salary-Upto 4 Lakh (Depending On Interview) Day Shift Work From Office Call 8080126356 Ekta email-hyflyhr9@gmail.com www.hyfly.in Required Candidate profile Forex inb, Nri outb 24*7 for males and females will work upto 7.30pm only Graduate with at least 4/5 coms + exp in ceo level escalations or Nri Sales or premium rm is a must 2 rotational offs given Perks and benefits Medical Allowance + Performance based Incentives

Roles and Responsibilities : Lead a team of voice process agents to achieve service level agreements (SLAs) and key performance indicators (KPIs). Manage escalations, shrinkage, and attrition rates to maintain high levels of customer satisfaction. Develop and implement strategies to reduce CSAT scores through effective people management skills. Monitor metrics such as AHT, TAT, SLA compliance, and KPIs to identify areas for improvement. Job Requirements : 5-10 years of experience in US Voice Process or similar industry. Strong stakeholder management skills with ability to handle multiple priorities simultaneously. Excellent team handling and people management skills with focus on performance...

BPO International Tech Support Voice process,1.5year as a Team Leader on paper * Rotational Shifts *Manage team *Knows performance metrics *Motivates team If Tech Support exp then Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

We are hiring for non-voice process. Designation: Associate Customer Support Process: Cibil (NonVoice- Email process) Shift Timing:Girls: 8AM - 8PM (any 10hrs) Boys: 8 AM-11PM (Any 10hrs) Qualification: Graduate / Postgraduate Experience: Minimum 1 year of relevant experience in the BFSI industry or minimum 2 years of relevant experience in BPO Industry Skills Required: Strong verbal and written communication skills in English and Hindi Good typing speed with accuracy Strong interpersonal and customer handling skills Ability to manage queries and resolve issues effectively Roles & Responsibilities: Resolve banking-related issues and queries over email Manage customer emails with a focus on e...

Strong leadership and coaching skill Performance monitoring and reportin Target-driven with problem-solving mindset Responsibilities Lead and mentor a team of sales executives and telecallers Distribute leads and track conversions across the team Conduct training sessions and performance reviews Coordinate with Sales Managers for business strategies and escalations

MIN 3YR EXP, 1 yr AS BPO QA ON paper exp In International Customer Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER Call Whatsapp ONLY IF HAVING BANKING PROCESS EXP -AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

We are actively hiring for Team Leader!!! Location - Malad, Mumbai Shifts - Rotational Shifts (5 days working with 2 rotational weekoffs) HSC cleared can also apply - Immediate Joiner preferred Roles and Responsibilities:- Need 1 year on paper experience as a TL. Manage daily operations of the team, ensuring efficient handling of customer queries and issues. Oversee shrinkage management to minimize losses and optimize productivity. Develop and implement strategies to reduce attrition rates through effective employee engagement initiatives. Ensure seamless escalation processes for complex cases and maintain high levels of CSAT (Customer Satisfaction). Monitor KPIs such as AHT, SLA, and roster...

BPO International Banking Support Voice process,1 year as a Team Leader on paper * Rotational Shifts *Manage team *Knows performance metrics *Motivates team Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity

Dear Candidate, Greetings from Decorpot! Job Description: We're looking for a resilient, empathic Sales Executive to contribute to the growth of our company. As a sales Executive, you will analyse prospective clients and sell our product/services. You will also be responsible for handling clients' complaints and resolving them promptly. Additionally, you will have to build a strong relationship with the clients. Role & Responsibilities: Responsible for selling value and creating credibility. Ability to work well in a team environment. Demonstrating and presenting products and services to clients Crafting business proposals and contracts to draw in more revenue from clients Enthusiastic in bu...

Designation :Deputy Manger Voice Payroll-Bank payroll Job Location-Thane/Andheri/Turbhe Process-Inbound/Outbound Salary-Upto 5 Lakh (Depending On Interview) Day Shift Work From Office Call 9137797705 Hrutika email-hyflyhr9@gmail.com www.hyfly.in Required Candidate profile Forex inb, Nri outb 24*7 for males and females will work upto 7.30pm only Graduate with at least 4/5 coms + exp in ceo level escalations or Nri Sales or premium rm is a must 2 rotational offs given Perks and benefits Medical Allowance + Performance based Incentives

Greetings from Ignites Human Capital Services Freshers Experienced Freshers 35k Experienced:45k call ashwin@7848820043 call anjum@7795311458 indu@7848820046 ruth@9590520040

Roles and Responsibilities Handle customer calls to resolve their queries and concerns. Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions. Maintain accurate records of all interactions with customers using CRM software. Collaborate with internal teams to resolve complex customer issues that require escalation. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Freshers And Any experience is FINE Note:Rotational Shift Note:Rotational OFF call soumya@8088720040 call hr aditi@7795311459 call pooja@9886112704 call hr indu@7848820046

Roles and Responsibilities: • Respond to Customer Queries in a timely and accurate way, via phone, email orchat,ensuring a positive customer experience. • Identify customer needs and help customer use specific features effectively. Analyse and report product malfunctions (by conducting tests in various scenariosorimpersonating users to replicate issues.). • Update our internal database with information regarding technical issues andvaluablediscussions with customers. • Monitor customer complaints on social media and proactively reachout toprovideassistance and resolve issues. • Share feature requests and effective workarounds with teammembers. • Inform customers about new features and functi...

Description We are looking for an experienced fraud investigator with analytical skills to become a member of our investigations team in Bangalore This position will report to Escalations Manager, in Buyer Risk Prevention (BRP) team Our mission in BRP is to make Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the ill-intentioned Through technology and resources, we manage risk across multiple geographies and markets that have their own diverse set of buyers We focus on customers and scale through innovation The BRP team safeguards the order pipelines by monitoring, tracking, and managing risk to ensure long term customer satisfaction, Although the p...

Designation :Deputy Manger Voice Payroll-Bank payroll Job Location-Jui Nagar/Thane/Andheri Process-Inbound/Outbound Salary-Upto 4.5 Lakh (Depending On Interview) Day Shift Work From Office Call 8080126356 Ekta email-hyflyhr9@gmail.com www.hyfly.in Required Candidate profile Forex inb, Nri outb 24*7 for males and females will work upto 7.30pm only Graduate with at least 4/5 coms + exp in ceo level escalations or Nri Sales or premium rm is a must 2 rotational offs given Perks and benefits Medical Allowance + Performance based Incentives

Greetings from Ignites Human Capital Services Freshers Experienced Freshers 35k Experienced 50k Call anusha@7815982900 Call kashishz@7816842400 call Anjum@7795311458 call hr Indu@7848820046 call hr aditi@7795311459

Job title Cargo Customer Service Executive Ahmedabad, India Ref # 223666 Location India Ahmedabad Job family Cargo & Airport Operations Closing date: 21-Aug-2025 We are recruiting for Cargo Customer Service Executive for Ahmedabad, India, The selected candidate will be responsible for ensuring that the customer service provided meets local customersrequirements and to have a single point of contact for queries, booking, information and concerns To enhance cargo customer experience and maintain records, prepare analytical reports, presentations & other documentary related to customers, Accountabilities: Handle customer requests/ queries/ escalations and liaise with the relevant stakeholders t...

Job title R2R Team Lead Payroll Finance (Ahmedabad, India) Ref # 250000GE Location India Ahmedabad Job family Corporate & Commercial Closing date: 07-Sep-2025 We are looking to hire a R2R Team LeadPayroll Finance in our Record to Report team based in Ahmedabad, India, Lead and manage end-to-end payroll processing activities with high complexity, ensuring accurate and timely execution of payroll sub-processes including crew and employee overtime, EOSB accruals, and final settlements The role is responsible for supervising the payroll team, resolving escalations, coordinating with HR and external stakeholders, and driving process standardization and automation initiatives Acts as the key point...

Hiring for International Voice Process (Customer Support) Location: Electronic City Phase 2, Bengaluru (On-site) Shift: Night Shift (Immediate Joiners Only!) Who Can Apply: Freshers and experienced candidates both can apply For experienced candidates Education: UG / Graduate Work Details: 5 Days working, 2 days rotational off During peak time, it can be 6 days working Both-way cab facility available (Hiring zone within 35 kms) Salary Details: UPTO 4.5LPA AND INCENTIVE VIRTUAL MODE OF INTERVIEW INTERESTED CANDIDATE CAN SHARE RESUME ON 9251688424(CHANCHAL)