1271 Escalations Jobs - Page 49

Greetings from Ignites Human Capital Services Experience into 6 months bpo Experience can apply renuka@7483101122 call mayur@9343402211 call Muthamma@9886112583 call Suman@7848820047 call aditi@7795311459 Only Graduates can apply work location:Marathalli

Roles and Responsibilities Handle customer calls to resolve their queries and concerns. Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions. Maintain accurate records of all interactions with customers using CRM software. Collaborate with internal teams to resolve complex customer issues that require escalation. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Freshers And Any experience is FINE call ruth@9590520040 call hr aditi@7795311459 call pooja@9886112704 call hr indu@7848820046

Roles and Responsibilities Handle customer calls to resolve their queries and concerns. Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions. Maintain accurate records of all interactions with customers using CRM software. Collaborate with internal teams to resolve complex customer issues that require escalation. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Freshers And Any experience is FINE call soumya@8088720040 call hr aditi@7795311459 call pooja@9886112704 call hr indu@7848820046

• To monitor & supervise the customer service team & ensure all complaints are resolved in Turnaround times defined • Coordinating with Department Heads & ensure all complaints are resolved in Turnaround time defined • Bringing Escalations to senior management timely • Improve customer service at training centres by monitoring & also physically auditing the centre . • Proactively checking & monitoring customer satisfaction & ensuring timely resolutions • Prepares customer care performance reports as defined from time to time . • Deal with irate customers tactfully & in a polite manner • Communicating with customers on e mail , phone & in person Roles and Responsibilities • To monitor & super...

BPO International Banking Support Voice process,1 year as a Team Leader on paper * Rotational Shifts *Manage team *Knows performance metrics *Motivates team If Tech Support exp then Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

International Chat Process is hiring for the Customer Service Executive. Post: Customer Service Executive / Customer Support Executive (Chat Process) Process:- Voice Process / Chat Process (Chat Process) Note:- Work From Office. Salary :- 3 Lack CTC to 6 Lack CTC Language Mandatory:- Hindi & English Communication. Roles and Responsibilities This is a premium Chat process for enterprise business of our telecom partner (Customer Service) Grad with Relevant experience ( Chat Customer service Exp ) mandate . Flexible to work in any shift Rotational . Working days 6 days working Candidate should be Ok with Rotational Offs . Ok with travelling on their own and should be ok even if Sunday is not a ...

4 years in BPO International Customer Voice process,1 year as a Team Leader on the paper MUST Banking Voice Process Exp * Rotational Shifts *Knows performance metrics *Motivates team Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

Job Title: Senior Customer Service Representative Location: Bangalore Department: Customer Service Reports to: Customer Service Manager / Team Lead Employment Type: Full-Time Job Summary: We are seeking a highly skilled and experienced Senior Customer Service Representative to join our team. In this role, you will be responsible for providing outstanding customer support, resolving complex inquiries, and mentoring junior staff. Your goal will be to ensure a high standard of customer satisfaction and drive continuous improvement in service delivery. Key Responsibilities: Handle escalated or complex customer issues via phone, email, chat, or social media in a professional and timely manner. Se...

BPO International Tech Support Voice process,1.5year as a Team Leader on paper * Rotational Shifts *Manage team *Knows performance metrics *Motivates team If Tech Support exp then Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

Roles and Responsibilities Job description 1. Interact with customers through chat across various platforms 2. Resolve their queries, handle issues with calm 3. Follow up with them and cross check if their requirements have been met 4. Follow up with customers for their event content, photos etc to be shared in our platforms 5. Build relationship with customers and ensure they have a pleasant experience online 6. Reply to all comments, across all platforms 7. Analyze the content being posted and the response from customers, measure the leads and share with the marketing team to improve performance 8. Maintain all data is CRM systems and capture the demographics of the customers 9. Call custo...

Hiring: US Voice Process Customer Support (US Healthcare) Location: Pune (Work from Office) CTC: Up to 5.4 LPA Shift: US Shifts Working Days: 5 days working | 2 days fixed off Notice Period: Immediate Joiners Only Only Male Candidates can apply About the Role We are hiring Customer Support Executives (International Voice) for a leading US Healthcare process. This is a great opportunity to work in a dynamic, global environment handling customer queries and support for a major US Healthcare provider. Eligibility : Experience: Minimum 1 Year in Voice Process (B2C / B2B) Qualification: Graduate Other: Must have prior experience in an Customer Service (voice support) Key Skills: Customer Handling...

DRole & responsibilities Position Title: Team Leader Non Voice Process (Operations CHAT-EMAIL) Location : Bangalore - Hebbal Experience Required: 1 to 3 years Fluent in English (verbal and written) Senior Executive & SME can apply to Team Lead NOTE: Senior Executive can apply if you have around 2 Years of Experience means NOTE : Senior Executives and SME also can apply if you have NON-VOICE Email Chat Experience Role Summary: We are looking for a dynamic and result-oriented Team Leader to manage a team of customer service executives handling international Non voice process. The ideal candidate will be responsible for achieving performance targets, managing team productivity, and maintaining ...

Welcome and assist members and visitors with a warm, professional attitude, ensuring a positive first impression. Respond promptly to phone, email, and in-person inquiries related to club services, membership plans, class schedules, and upcoming events. Address and resolve customer concerns and complaints in a timely and effective manner. Escalate complex or unresolved issues to the Club Manager or relevant department when necessary. Maintain a clean, organized workplace.

Process name - JFL Process (Inbound customer service) Minimum 12th pass Experience: fresher are ok Good Communication Salary: 15,500 In-hand Required Candidate profile Qualification:- HSC Pass Location:- Turbhe, Navi Mumbai To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Kunal 7378450713 (Call and What's app) Perks and benefits Team Parties, Friendly Workplace, Holidays

About Info Edge: InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to e...

Job Overview The Solution Center Team supports the Enterprise to drive Customer Growth and Experience and the Distribution Channel business unit to make it easy for our Distribution partners to do business with TE. The organization consists of more than 400 employees who provide global service to both Customers and Distributors and drive growth for the organization. Be the face and voice of TE Connectivity to drive company growth by delivering an Extraordinary Customer Experience. Make every interaction memorable, enabling deeper relationships. Deliver value to our distribution partners while resolving all their inquiries. Identify opportunities to generate new business and organic revenue g...

Hiring for the position of Sr. Executive CRM (Corporate Relationship Management) Job Description 1. Responsible for developing the corporate customer base for MDIndia Health Insurance Services. 2. Map the territory and maintain a strong pipeline of potential customers. 3. Establish Contacts with key persons at the corporate and understand the current levels of Health Insurance services and needs. 4. Develop strong relationship with Insurance Companies/Brokers. 5. Promptly attending Emails, Phone calls, Whats App messages of Clients. 6. Maintain proper MIS & Internal reports and present it to the management. 7. Ability to work independently, achieve targets and be absolutely result oriented. ...

Sr. Exe Asst Mgr - Hot Refining: CMR GreenTechnologies Limited CMR Group is India's largest producer ofAluminium and zinc die-casting alloys. With 13 state-of-the-art manufacturingplants across the country, CMR has become the preferred supplier for many ofIndias largest automotive industry leaders. Since its inception in 2006, CMRhas consistently outpaced competition by focusing on delivering superior valueto its stakeholders. This value is driven by a strong commitment to technicaladvancements, quality enhancement, sustainability, and people-centric practices.We believe in an " Employee First " philosophy, ensuring that our people are at the core of our success. Our dedication tofostering a...

Coordinating with clients & operations team for smooth running of process. Resolving Customers queries. Tracking & Tracing the shipments. Preparing MIS. Managing inbound and outbound phone calls. Monitoring entire process of pick up to delivery. Required Candidate profile cadidates are required to have: 1. Good Communication and soft spoken skills. 2. Fluency in English communication. 3. MS Excel & MIS preparation skills. 4. Good knowledge related to ERP.

BPO International Tech Support Voice process,1.5year as a Team Leader on paper * Rotational Shifts *Manage team *Knows performance metrics *Motivates team If Tech Support exp then Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

Description: GlobalLogic is seeking a proactive and results-driven Team Lead to oversee the daily operations of a dynamic team. The ideal candidate will be responsible for guiding team members, ensuring efficient workflows, achieving performance goals, and fostering a positive and collaborative work environment. This role requires strong leadership, communication, and problem-solving skills. Requirements: Working experience with Leading Map providers. Team Lead should be able to handle min 50 members Deliver SLA along with excellent reporting metrics Excellent communication skills along with Contextual understanding Experience in handling operations, conduct briefings & team meetings for sta...

MIN 3YR EXP, 1 yr AS BPO QA ON paper exp In International Customer Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER Call Whatsapp ONLY IF HAVING BANKING PROCESS EXP -AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

Principle Accountability: Handling customer queries. Mapping and aligning departments to resolve customer queries through ticketing system. Answering customer calls. Job Responsibilities: Handle customer inquiries received through various channels including phone calls, emails, live chat, and social media. Respond promptly to customer queries, ensuring resolution in a timely and professional manner. Log and track customer queries and issues through our ticketing system, ensuring accurate and complete documentation. Provide clear, concise information to customers and assist in resolving issues efficiently. Escalate unresolved issues promptly to the appropriate department. Monitor customer com...

Role & responsibilities: Outline the day-to-day responsibilities for this role. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications.

Role & responsibilities This Team is involved in revenue management, vendor management and strategies to get new business and make travel profitable entity About the role: Deliver extraordinary travel experience for our B2C consumers in a Backend role by providing first-hand resolution and the highest quality of customer experience to the Paytm users. -Responsible for providing customer support through Social Media to travel customers for Flights, Buses and Train - Ensuring end-to-end resolution to the customer by improved FTR - Handling any escalations within the organization and especially the repeat escalations to ensure right resolution within organization guidelines - Solving any escala...