1271 Escalations Jobs - Page 47

Seeking a candidate experienced in escalation management (RBI, cyber-crime, grievances) via email and calls. Responsibilities include resolving issues, maintaining records, coordinating with internal teams, and managing customer.

1. End to end ownership of ensuring stellar Customer Experience by driving key business metrics. 2. Reduction & resolution of Customers grievances within the stipulated time by co-ordinating cross functional stakeholders. 3. Establish process governance for the happy flow of shipments to the customers doorstep. 4. Identify customers dissonances/improvement opportunities and partnering with business to recommend business. 5. Operational knowledge of logistics / Courier/ SCM . 6. Skill & knowledge of operating ERP used in logistics/Courier. 7. Should know computing skills especially reasonable knowledge of MS Office.

Desired Candidate Profile 1 year of experience 18 months of experience is Mandatory(international voice process) Graduates only Shift:UK,US shift Language:ENGLISH, work location: whitefield Bangalore call hr pooja@9886112704 call hr Anusha@7815982900 call hr monica@7848820049 call hr suman@7848820047 call hr navya@7848820042

Greetings from Ignites Human Capital Services Freshers Experienced Freshers 25k Experienced :52k 35k to 50k with joining bonus of 52k call hr Mayur@9343402211 call hr shruthi@7816842400

Roles and Responsibilities Handle customer calls to resolve their queries and concerns. Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions. Maintain accurate records of all interactions with customers using CRM software. Collaborate with internal teams to resolve complex customer issues that require escalation. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Freshers And Any experience is FINE call hr aditi@7795311459 call ruth@9590520040 call hr indu@7848820046 call hr Ashika@7829423175

Role: Team Leader - Account Management (CRM) Job Responsibilities Client Servicing Resolving customer queries within TAT and ensuring smooth claim process Providing information to the customers and to respond to their claim related queries Coordinating with the customers/agents for cashless claim settlement Coordinating with internal stakeholders like enrolment, Account management, claims, investigation, support team to settle claims Transactional Activities To coordinate with inward team for claim receiving and claim registration Allocating new generated claims to processing team for action Liasoning with enrolment team to register the policy for cashless and reimbursement Coordination with...

Role: Team Leader - Account Management (CRM) Job Responsibilities Client Servicing Resolving customer queries within TAT and ensuring smooth claim process Providing information to the customers and to respond to their claim related queries Coordinating with the customers/agents for cashless claim settlement Coordinating with internal stakeholders like enrolment, Account management, claims, investigation, support team to settle claims Transactional Activities To coordinate with inward team for claim receiving and claim registration Allocating new generated claims to processing team for action Liasoning with enrolment team to register the policy for cashless and reimbursement Coordination with...

Key Job Description: 2-4 years experience in a customer-facing, technical roles in either SaaS, Ecommerce, or Marketing automation technology Manage a portfolio of existing accounts by maintaining engagement and utilizing value-based account management techniques for retention and growth. Lead the onboarding process for new clients and work on any new implementation requirements Conduct regular business review meetings (weekly/monthly/quarterly, as needed) with C-level executives to incorporate account performance metrics, industry insights, best practices for customers, and identification of areas for improvement and growth opportunities. Serve as the initial point of contact for escalated ...

Job Title: Sr. Customer Support Representative / Subject Matter Expert Company Name : Rhysley Private Limited Company Website : https://www.rhysley.com/ Brand Website : https://www.mehar.com/india ERP Website : https://www.rhysleyhr.com/ Location: 700AA, SRS Tower, Sector 31, Faridabad 121003 Job Type: Full-time | Day Shift Working Days : 6 Days (Rotational Week Off) Job Overview : We are looking for a skilled Senior Customer Support Executive to join our team and provide top-tier customer support for our B2B clients and ERP software. This role is crucial in ensuring that our business clients receive the highest level of service, troubleshooting, and guidance regarding our ERP systems. The i...

Company :- Sugarfit Profile :- Customer Support Experience :- 1-4 years in Customer Support dept Salary:- Upto 4.5 LPA Location :- HSR Layout, Bangalore. Work Timings:- 7am to 4pm and 12pm to 9pm (rotational shifts) Note:- There is only face to face interview for this role so we prefer someone who has experience working in Operations or Customer Support and currently living in Bangalore, also able to join us immediately. About Sugarfit- Founded in 2021, Sugarfit provides a Personalised evidence-based path to Type 2 and Pre-Diabetes Reversal & management. Sugarfit leverages a precision health platform combining CGM sensors, Machine Learning, and Medical Science to improve human metabolic heal...

Responsibilities : 1) Perform PR to PO conversion tasks within the Procurement SSC vertical, following established procedures and guidelines. 2) Follow-up with Buyers for resolution of gaps in purchase requisition for creation of purchase orders 3) Process and manage transactions related to Procurement sub-processes in adherence to SOPs and associated SLAs. 4) Perform operational tasks in various Procurement processes like PO creation across categories and BUs 5) Ensure accuracy and completeness of data, documentation, and records in accordance with quality std. 6) Timely and accurately respond to inquiries, requests, or issues raised by internal stakeholders. 7) Deliver high-quality service...

Were seeking a warm, intuitive, and high-performing Consultation & Sales Specialist to lead the client onboarding journey for ReVibe Studios signature wellness experiences including our 90-Day Challenge and Pregnancy Wellness Journeys . Annual bonus

Process name - JFL Dominos Minimum 12th pass Experience: fresher are ok Good Communication Fresher: 18k in hand Exp: 21k CTC Required Candidate profile To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Mayuresh:- 9822643973 (Call and What's app) Perks and benefits Centralized pickup/drop & incentives

Desired Candidate Profile 18 months of experience is Mandatory(international voice process) Graduates only Shift:Day shift Language:ENGLISH work location: whitefield Bangalore Call Hr pooja@9886112703 call mayur@9343402211 call hr muthamma@9886112583

Desired Candidate Profile 1 year with BPO INTERNATIONAL VOICE PROCESS work location: Electronic city salary 32k With saturday sunday off muthamma@9886112583 call nihala@7795311104 call hr Anusha@7815982900 call hr suman@7848820047 call hr navya@7848820042

Greetings from Ignites Human Capital Services VIRTUAL DRIVE :Please connect with us ONLY GRADUATES Freshers Experienced Freshers 30k Experienced:42k call Aditi@7795311459 Ruth@9590520040 call hr pooja@9886112704

Desired Candidate Profile 1 year of experience is Mandatory(international voice process) Graduates only Shift:UK,US shift Language:ENGLISH, work location: whitefield Bangalore call hr pooja@9886112704 call hr Anusha@7815982900 call hr monica@7848820049

We are seeking a seasoned and proactive Manager Escalation Team to lead our customer escalations and regulatory complaints function. The ideal candidate will manage high-priority customer issues, including RBI CMS/NCH complaints, and work cross-functionally to implement long-term solutions that enhance customer experience. This is a key role that requires deep experience in customer service operations, excellent communication skills, and a strong command over compliance- led service management. Key Responsibilities: • Oversee the daily operations of the customer support escalation team and RBI CMS complaints team. • Handle high-impact customer issues and regulatory escalations with a sense o...

Role & responsibilities 1 Operates a variety of client systems and performs complex tasks and activities without supervision following information security policies, procedures and guidelines. Meets and exceeds client performance standards. 2 Interacts with co-workers and supervisors to audit and troubleshoot to meet client needs in a timely manner. Takes initiative to find solutions and works effectively as a member of the team. 3 Develops and implements procedures to meet quality, quantity, and timeliness standards. 4 Composes clear, polite, and well-organized emails to communicate with clients. Anticipates client needs proactively and takes initiative. 5 Coaches less-experienced staff in ...

Designation :Deputy Manger Voice Payroll-Bank payroll Job Location-Jui Nagar/Thane/Andheri Process-Inbound/Outbound Salary-Upto 4.5 Lakh (Depending On Interview) Day Shift Work From Office Call 9137797705 Isha email-hyflyhr9@gmail.com www.hyfly.in Required Candidate profile Forex inb, Nri outb 24*7 for males and females will work upto 7.30pm only Graduate with at least 4/5 coms + exp in ceo level escalations or Nri Sales or premium rm is a must 2 rotational offs given Perks and benefits Medical Allowance + Performance based Incentives

Role & responsibilities : To manage all the escalation for health insurance claims. to revert on the calls and emails regarding the health claims queries. Experience - Min. 1 year Education - Any Graduate

Job Overview: Altruist Technologies Pvt. Ltd. is hiring Customer Care Executives for its inbound process. This role is ideal for individuals who are passionate about customer service and want to grow in a professional, fast-paced environment. Candidates will handle customer queries and deliver a high-quality support experience over the phone. Eligibility Criteria: - Undergraduates with a minimum of 6 months BPO experience - Graduates (Freshers are welcome) - Good communication skills in Hindi and/or English - Open to both Freshers and Experienced candidates Key Responsibilities: - Handle inbound customer calls and provide resolutions effectively - Maintain a positive, empathetic, and profess...

Hi Job Seekers, Job Title: Customer Service Executive (BPO) Location- Gurugram, Sector18 Profile- To provide excellent customer support by resolving queries, offering solutions, and ensuring a smooth and satisfying customer experience. Job Description: Handle inbound/outbound customer calls Resolve customer queries and complaints efficiently Provide information about products and services Maintain customer satisfaction through professional behavior Skills Required: Excellent verbal communication Good listening and problem-solving skills Ability to work in a fast-paced environment Positive attitude and customer-focused approach Benefits: Up to 3LPA with performance-based incentives 5 days wor...

Application troubleshoot & incident/problem management Create SOPs for documentation purpose Resolution of L1 application tickets (Incidents & SRs) within Stipulated SLA Redirection of tickets to L2/L3 teams in case, it is not getting resolved at L1

Role & responsibilities : Must have good communication skills Handle clients escalation Coordination with PAN India clients e.g Banks, Retailers Should be good in excel MIS Coordinator Should be bold in following up with clients Specifically looking for a female candidates