1271 Escalations Jobs - Page 44

JOB DESCRIPTION: TEAM LEADER SELECT SERVICE Overview - The Customer Support and Service team always represents the voice of the customers. They are responsible for understanding customer requirements, meeting service metrics guidelines, and retaining them. They are saviors to all our members, who reach out to them through call, chat or email. Role: As a Team Leader, you will be responsible for managing the team who does post-sales experience and membership renewal of our personalized customers. To be a successful Team Leader, you should be proactive, patient, and able to work in a high-pressure environment. Ultimately, a top performing Team Leader is the one who is a product expert and demon...

Job Summary The Team Lead - B&L role requires an experienced professional with 8 to 10 years of expertise primarily in MS Excel. Responsibilities include performing quality assurance on consumer loan files audited as part of an org and compliance requirement. The Quality Assurance Analyst will audit a percentage of all loans processed by both onshore and offshore teams. Document areas of non-compliance with the organizations Policy and Procedures. A minimum of 3 years of Lending related Quality Control. Responsibilities Ensure all audits are performed in accordance with company policies and procedures to comply with all related agencies and client guidelines and requirements Ensure accounts ...

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimi...

4 years in BPO International Customer Voice process,1 year as a Team Leader on the paper * Rotational Shifts *Manage team of 7-14 *Knows performance metrics *Motivates team Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

• To monitor & supervise the customer service team & ensure all complaints are resolved in Turnaround times defined • Coordinating with Department Heads & ensure all complaints are resolved in Turnaround time defined • Bringing Escalations to senior management timely • Improve customer service at training centres by monitoring & also physically auditing the centre . • Proactively checking & monitoring customer satisfaction & ensuring timely resolutions • Prepares customer care performance reports as defined from time to time . • Deal with irate customers tactfully & in a polite manner • Communicating with customers on e mail , phone & in person Roles and Responsibilities • To monitor & super...

Must have 1 Year On paper exp as a Team lead 4 Years exp required in Customer support(International process) Bangalore 9 LPA MAX Immediate Joiners Graduate 5 Days working Shifts- 3AM TO 11AM 24/7 process Contact- 9509529566(Neha)

Team Lead- Customer Support (Ecommerce Process) 4 Years exp required in Customer support Bangalore 9 LPA Immediate Joiners Graduate 5 Days working Australian shifts Contact- 9509529566(Neha)

Designation :Deputy Manger Voice Payroll-General Insurance Job Location-Nahur/Thane Process-Outbound Salary-Upto 3.5 Lakh Day Shift HSC with min 6 months Exp only Graduate Fresher Call 7738521154 Harpreet email- hyflyhr9@gmail.com www.hyfly.in Required Candidate profile To guide customers to make payments before due date Retention of existing customer as per given monthly target To help customers with policy issuance To follow compliance and ethical business practice Perks and benefits Medical Allowance + Performance based Incentives

1. As a Team Leader (50%) a. Lead and coach a team of recruiters while also owning key recruiting KPIs b. Identify & implement work processes for improving performance of recruiting and onboarding operations c. Proactively manage internal & external stakeholders, build lasting relationships to drive value to GBS d. Drive adoption and compliance of recruiting processes including SuccessFactors within the GBS environment e. Proactively identify, escalate and mitigate hiring risks, address service issues & escalations with root cause analysis f. Work closely with the program offices on staffing strategies g. Be a recruiting and pre-onboarding process custodian & maintain all process documentati...

Job Title: Client Operations & Billing Manager Role & responsibilities Handle incoming client calls and provide appropriate responses or escalation. Provide basic customer support and query resolution. Create and manage support tickets. Create, assign, and monitor tasks in CRM . Prepare invoices, quotations, and payment reminders. Follow up for payments and update billing records. Coordinate with staff to track the progress of assigned tasks and tickets. Generate weekly reports on employee task/ticket performance. Key Skills Client Relationship Management CRM MS Excel Billing Collection Task Management Escalation Handling Communication Skills (English, Telugu, Hindi) Team Coordination Proact...

Over 9 years of experience in configuring and managing Windows servers, with strong troubleshooting skills. Responsible for maintaining the stability, performance, and security of computer systems. Experience in configuring and troubleshooting network hardware and software. Proficient in installing and configuring operating systems and applications. Skilled in managing user accounts, permissions, and access rights. Participates in troubleshooting sessions with tenants/end users, providing guidance, direction, and resolution. Joins incident bridges, updates tickets accurately and promptly, and performs escalations as needed. Monitors platforms and takes proactive actions to mitigate performan...

Company - Preschool & Daycare Designation - Centre Head Working days - 6 Days a week(Immediate Joining) Timings :- 9:30-6pm Preference : - Healthcare, Hospitality & Aviation Industry Role Description This is a full-time on-site role for a Center Head at Ipsaa. The Center Head will be responsible for overseeing the day-to-day operations, managing staff, ensuring quality child care, maintaining a safe and stimulating environment, and fostering positive relationships with parents and the community. Qualifications:- Experience in managing child care facilities or educational programs Strong leadership and communication skills Ability to multitask and work effectively in a fast-paced environment ...

Main Responsibilities Order Management (Improving the Customer experience) Supervises and manages the customer service department and serves as liaison between the customer, PL, Logistic and WH to fulfil orders and ensure customer satisfaction with products and service. Responsible for constantly providing high levels of service to customers Ensuring FTS, priority list and tailing orders are checked and attended every day Supervising the Order management for the Key customers. OTIF Reduction of OTIF failure due to delivery blocks and order amendment to 5% Monitoring the correct process of amendment is followed where there is genuine request from the customer. No manual intervention to the or...

Position Overview: Yes Germany is seeking a dynamic and dedicated Student Success Team / Manager to join our team. The primary role will be to deliver exceptional service to students seeking educational opportunities abroad. As a Customer Success Executive, you will be responsible for providing accurate information, resolving student issues, and contributing to overall student satisfaction. This role requires a proactive approach in engaging students and working collaboratively with the Customer Service team, Team Leads, Managers, and Higher Management to achieve performance goals and ensure a positive experience for students. Key Responsibilities: Student Support: Respond promptly and profe...

Desired Candidate Profile 18 months of experience is Mandatory(international voice process) Graduates only Shift:Day shift Language:ENGLISH, work location: whitefield Bangalore call hr pooja@9886112704 call hr Anusha@7815982900 call hr suman@7848820047 call hr navya@7848820042

Hiring for International processes - voice 12th Pass Freshers can apply as well Must have good communication Salary up to 38k in hand + Incentives Location - Gurugram Should be comfortable with 24/7 shifts WhatsApp Mehak on 9711488408 for more info Required Candidate profile Good verbal communication skills mandatory Should be comfortable working in night shifts Whatsapp Mehak on 9711488408 to book your slot for the interview

Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes ...

4 years in BPO ,1 year as a Team Leader on paper International Voice Technical process * Rotational Shifts *Manage team of 7-14 *Knows performance metrics *Motivates team Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

Job Summary The SPE-Medical Coding HC role involves ensuring accurate coding of healthcare products and services contributing to efficient billing and reimbursement processes. The candidate will work from the office during night shifts utilizing their expertise in medical coding to support healthcare operations. This position requires a minimum of 2 years and a maximum of 4 years of experience in Clinical Coding Revenue Cycle Management and Medical Coding. Responsibilities 1. Should be able to reach the 100% daily productivity target based on team/client requirement 2. Responsible for maintaining accuracy 98% in internal & client audit report 3. Should be able to score 95% in monthly assessm...

Job Responsibilities 1)Good Knowledge in MS Office (MS Excel, MS Word) 2)Verbal communication skills with fluency in Hindi as well as English. 3)Handling face to face customers. 4)Understanding the query of customers and providing solutions accordingly 5)Team Player / Ability to work under pressure / Over manage the Work volume. Interested candidates can share your resume on neelam.singh@aubank.in Eligibility Criteria: 6 Months -2 years of experience in Banking and Finance Industry. Qualification: Any Graduate Vertical: Customer Experience

Role & responsibilities This is a critical profile where candidate would be responsible for managing & resolving the complaints E2E for UK customers They would be dealing with both Standard & high priority complaints, also required to perform multiple tasks on call/email to mitigate areas of customer dissatisfaction, process failure and advisor failure by conducting a full investigation. To provide Root cause analysis, investigate all customer complaints received via any channel, identify appropriate service solutions and liaise closely with internal teams to resolve customer issues. Take E2E ownership and follow up on issues to achieve first call resolution at all times and SLA targets iden...

Role: US Telecom Voice Process (Customer Support) Required: Min. 6 months' experience into International Voice- Customer Support Skills: Customer Handling, Inbound calls, CSAT, AHT, BPO Metrics CTC: Up to 4.2 LPA (35k in hand) Location: Pune Work from office Shifts: US 24*7 5 Days working; 2 days rotational off 2 way cabs facility Only Immediate Joiners

Role & responsibilities 1. Technical Support: Provide technical support to customers via phone, email, chat, or inperson, resolving technical issues related to our CPaaS platform. 2. Troubleshooting: Troubleshoot technical issues using various tools and techniques, including debugging, logging, and network protocol analysis. 3. CPaaS Platform Expertise: Develop and maintain expertise in our CPaaS platform, including its architecture, APIs, and integration capabilities. 4. Telecom and Cloud Expertise: Stay up-to-date with the latest trends and technologies in telecommunications and cloud computing. 5. Documentation: Maintain accurate records of customer interactions, technical issues, and re...

Job Title: Customer Service Representative Team Lead Location: Bangalore {Yeshwantpur} Department: Customer Support Job Summary: We are seeking a proactive and experienced Customer Service Team Lead to manage and mentor a team of Customer Service Representatives. In this role, you will oversee day-to-day operations, ensure the team meets performance goals, handle escalated issues, and drive continuous improvement in customer satisfaction and service delivery. Key Responsibilities: * Supervise, coach, and support a team of customer service representatives * Monitor daily operations and ensure smooth team workflow * Schedule shifts and manage coverage to meet service level targets * Set clear ...

Job Profile - Reactivation Desk Responsible in calling the database assigned for reactivating inactive clients Out calling the clients for reactivation and solving their queries getting them to start trading and keeping them active call -9082104424 Required Candidate profile Freshers must have deep knowledge of Stock Market Should have good communication & presentation skills. Should possess strong networking & relationship building skills www.hyfly.in